Located in a small plaza next to an empty plaza "if that makes any sense " this UPS store location…read morehas plenty of parking including handicap parking just to the right. The store is clean and roomy on the inside. They offer P.O. Boxes, notary service as well as the standard service's that UPS stores offer. The lady in this store was very nice and took her time to help all her customers with out rushing "good job" she helped pops get a letter notarized and was very understanding in helping him get it done.

Absolutely ridiculous. How much the lady that works there lacks sense of urgency. 45 minutes to fax…read moreover one piece of paper. And she still couldn't do it. Had to leave to another store.

They always are helpful. Sometimes the item you ship is…read moredelicate or odd sized- think about insurance, confirmations, and ground or air shipping- it makes the process go faster. ALL my packages and insured/ certified letters have always arrived on time OR early. Sometimes the line is long- I plan my visit early in the morning - if possible. I really like the tracking and notifications features. I wish they would say when it's INSIDE another big store , like Walmart!

Excellent service and packing advice. The shipping charges are huge for boxes though.read more

This Staples location in Gilroy saved me! We were out on location and one of the big cameras ran…read moreout of storage on the SD Card and I need another real fast. You'd think I'd have spare ones, but I didn't, so I yelped office supplies and found this Staples just off the 101 pretty nearby. Coming from the south just get off at Leavesley Re and go straight past the Denny's and head towards the Home Depot and Staples is just to the left. First thing I do, instead of wandering all over looking for the SD cards, is get some service and jus task, where they are. I was shown and picked out a couple of 256 GB cards and some red Sharpie markers. Check out was fast, credit card worked good, tap and pay! I'm glad this place was here, save my ass! Only delayed things maybe 30 minutes, so that's cool. Just get thru the rest of the day now!

The woman who helped me with my Amazon returns was very kind, patient, and informative even though…read moreI had a lot to return. She was very quick and made the task easy. She informed me of their bargain bins from Amazon as well! I will use them again :)

I am a current employee of the Centralia Washington doing that box every om has lied to me I have…read morean awful relationship over the phone with HR who was trying to help me and was actually trying to fire me all along and they require you to do something you're not physically capable of doing and they require you to use wood pallets so you won't be able to hit your bosses because wood pallets get stuck in the power jacks

Thinking about working for Unfi ? Well don't they except the most from you and base you off…read morepercentage and their system is always off so they don't even have the correct percentage goodluck working there

Good place they get The job done with a smile and a joke! I…read moresend items from there mostly Returning tennis shoes sending back to tennis warehouse! Good place to go!

Dear Adrian Gusman,…read more With all respect, I would like to bring to your attention an incident that happened at your UPS Store regarding fingerprinting service. I came to the store for fingerprinting on March 25, 2026. When I arrived, the employee responsible for the fingerprinting service was helping another customer and told me that it will take another 15 minutes. When I came back, he was again assisting another customer and told me it would take another 15 minutes. He also mentioned that he would be taking a lunch break from 2:00 PM to 3:00 PM. So I returned the next day for the fingerprinting service. Another employee, who mentioned that his father is in charge of the store, told me that the fingerprinting employee would be on break for the next 25 minutes. Based on that, the break should have ended around 3:40 PM. However, when I returned at 3:28 PM, I saw the fingerprinting employee already assisting another customer. When I questioned this situation, the other employee (who said his father owns the store) responded by saying, "I refuse to do the service and you have to leave." I felt disappointed by the way this situation was handled. I truly hope that here in Gilroy everyone is treated with respect and without discrimination.

Really great service and fast. Dee helped me with my FedEx shipping. Very knowledgeable and patient…read morewith me while I asked a ton of questions. Thank you!

I have used their services a number of times. Most recently I had them do funeral cards for my…read morefather's funeral. Darshani spent the time with me to customize and did a beautiful job. This was an emotional order for me and I can't thank her enough for her compassion and professionalism.

I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

Sanjay and Brandon are the BEST! I had kind of a weird project in which I needed some iron on…read moretransfer prints and just happened to ask them if they had the capability to do them one day. They did and they have a wonderful printer, and it was priced very well! Not only that, but they were also able to print my project straight from Canva. No need to resize or convert! Despite some technical difficulties, Sanjay and Brandon were sure to keep in communication with me through the whole process and managed to get me my order on time - regardless of a few unexpected and out of their control speedbumps along the way. I will absolutely continue using this service and recommend them 100% for iron on printing!

Brandon is Amazing. So great to work with. He got all of my busines and exhibit materials ready…read more He is consciencious and detailed. I just think Brandon is the BEST!

Pretty sure they paid to hide or delete my previous review from when they flat out refused to ship…read morea box for me. Went in today only because it was my only way of returning equipment to Spectrum Communications and they told me the WIFI is down so they can't "scan anything". So they have no cellular back up and can't type anything in manually? Either lazy or cheap way to do business. They suggested I drive to the Gilroy store with gas at $6/gallon.

I cannot praise the wonderful people at this store enough. We were an "almost " victim of bank…read morefraud. We was almost robbed of a "lot" money and if the wasn't for the amazing lady who actually located the UPS vehicle and drove out to get it from the truck, We would have been another victim and out a LOT of money! The BEST customer service I have ever had in my life! You can go to any UPS store, but you can't find this kind of service anywhere else! A million thanks isn't enough!

I needed to return some things via UPS, the other store to drop off is across town and didn't want…read moreto make the drive. I remember that during COVID I had used this place before and drove by to see if it was open. It was! They are super quick they gave me a receipt for my items. The person who helped me was Lilian the owner and she was super helpful. The store follows Covid guidelines and is super clean and organized. Lilian had me grab my receipt from the machine so we had zero contact. It took less than a minute to be in and out of the store during lunch time. I highly recommend this place! They ship UPS, DHL, FedEx and US Postal service!

Lillian is very nice. She always helps me with any of my needs printing services/ laminating/ and…read moreshipping.