I've had hit or miss service here. If you want to get your packages mailed and you're not sure which form to use, you might encounter a problem getting any attention. If you want to renew your passport, they'll hand you the right forms, confirm the right amount for the app fee, and usher you to the front of the line so you don't have to wait a second time after you take your picture. Parking is scarce, but I've always managed to find one. Note, the lunch rush hour literally amasses around 12:15, so being there even 10 minutes before makes a huge difference. read more

I trust the USPS more than any other delivery company. Fed Ex is terrible. Keep up the good work!

This office seems incapable of answering the phone. I have called upwards of five times and have never gotten through. Extremely frustrating. Would go somewhere else if I could. read more

It's the post office. USPS creates their own delays by not having a clear process and, because of that, none of the customers know what to do. For example, I needed to ship something small. I found a flat-rate box and put my things in it. I waited in line only to be told I needed a label. I thought I could write on the box. I was told which of the many labels to use. I put it on the box. Apparently I put it on the wrong side of the box. I went over, added a new label, waited in line... blah, blah, blah. The expected miserable experience that we all have. I would love to be given the chance to make the post office experience efficient and fun for people... local art work on the walls, lots of sunlight, clear instructions. USPS could be profitable again. Alas, no one cares and the eternal wait in a grey, depressing, smelly, stone room will continue. read more

Who the heck writes a review about a post office? This one does! I rarely write service reviews unless I am either treated horribly or treated wonderfully. After 3 failed attempts at visiting various post offices in the area to turn in my passport application, I was finally educated by a staff member here that I should call and make an appointment. I did just that, and they were able to see me the very next day at a time of my convenience. Parking is metered in front if you are lucky or on the side street. My day started off great when I pulled into a spot with 30 minutes prepaid. Yesssss! I arrived on time, unfortunately I had to wait in the line in order to speak to someone and once I got to the front I was told the gal who does the passports is on break... I was worried this was going to turn into an experience from hell. They kindly asked that I step aside and wait for a bit, within 2 minutes the gal returned and was so nice and friendly that my previous brewing anger was diminished. She passed me on to another gal who kindly took my picture, let me see it so I can approve or request a new one. She understood how girls are when it comes to pictures, which is refreshing from the cold personalities we typically deal with at these sort of places. All in all, I was in and out within 10 minutes and the passport monkey is off my back. read more

I've been coming here for 8 years and all the employees here are friendly and do a wonderful job.

This location is inefficient, slow, rude, incompetent and overall anger inducing. On average, I have to wait in line for 30 to 45 minutes to mail something out. The last time I was there, half of the staff were laughing, chatting and having a grand time in the back while 20 people waited in line. One lady would stop to chat with her colleagues in between customers. There's almost never any priority mail flat rate boxes out in the front. I had to wait in line for 20 minutes just to get one of those boxes. There's never any parking. Avoid this branch at all costs. read more

I try to avoid going to this location to the best of my ability. There are two ladies who work here that are extremely rude, always. They spare nobody- I was packaging a box and could hear customer after customer being serviced by them in the background in ways that are in plain terms embarrassing to be representing USPS. Please give this job to someone who would appreciate the work more. read more

Yes, this place has seen better days and could use repainting, new decor, etc, however this is a neighborhood post office. Very convenient with free parking in the back, lines are quick anytime except lunch time and friendly workers. I'm happy that this one stays open 'til 5:30pm. read more

I would not go here if you want to ship a package. Three times now, I've paid for a two-day shipping label and it hasn't been scanned until one or two days after I drop it off. And a woman working at the counter said I could drop it off at the far left counter -- I don't know if that's actually making it faster or slower. read more

This is my new local PO and I'm pretty excited about the change so far. I moved to the area a few months ago and have now been to this location several times... including right before the holidays. They seem to always have ample supplies, they have a small parking lot behind the building, and the many ladies who have helped me have been fast and efficient. When I did visit before the holidays I went only 5 days before Christmas. I procrastinated this year and was sure my 14 packages would all arrive a few days after the holiday. Not only was the lady that helped me (I wish I could remember her name!) super fast, but also helpful. It took her 5 minutes flat to put insurance and postage on 14 packages of all shapes and size, most going out of state to numerous zips. AND they all arrived on Christmas Eve. PERFECT! Thank you USPS for pulling through for me this holiday season. read more

Mailed my save the dates out at this location and about half my guests didn't receive them! Service is a hit or miss. Most times the employees look pissed off that they have to be there. In my opinion they should be THANKFUL they still have a job with today's economy and rising stamp prices. I'm an old fashioned gal and still love the feeling of physically opening letters, but if I have to sacrifice reliability and quality of service for the crap this location puts me though, maybe I should consider sending out evites to my wedding guests instead. read more

They NEVER answer the phone. I was supposed to receive a package yesterday, and today I received an e-mail saying "pick up your package" (at this location) and that usps attempted to deliver the package, which is false because no one left any document/note that proves it. I need a number to reschedule the delivery, but I don't have the missed delivery note, so I wanted to call to sort the rescheduling out. Nada. I agree with what one reviewer said before. I can see why people are investing in robots: they are more reliable than people. read more

I have a PO Box here so I'm in pretty often. I wish access to the PO boxes was open 24 hours. For the most part, the majority of the workers look and act like they hate their job. There's usually a long line. Not the most efficient post office, but it's the closest to where I live. There's parking meters out in the front but free parking in the back lot off of Butler. read more

I remember coming to this post office a few times years ago when I lived in the area. Nothing special or memorable... I had to come here again last week when I was in the area. Parking and traffic was horrible as expected, but I finally managed to park and go inside. I expected long lines and rude service as with most busy post offices. Oh well, as long as my box gets out. First, I was confused when an employee went through the line asking each person if they needed help. At first I thought I was doing something dumb that made her think I was challenged, then I realized she's asking everyone in order to expedite the day. Neat. I get up to the window and run into a snafu - I used a small customs form when I needed a big one. I tried to quickly fill out a new one, expecting the cashier to sigh impatiently. Instead, she did none of that but was extremely patient and polite. I was honestly stunned as I know how much they despise unprepared forms. I understand and believe all the bad reviews as I've had my fair share of bad post office experiences. Maybe they're losing too much business and had some changes, but this was honestly a great post office experience. I never thought I'd be yelping a post office..... read more

worst delivery service in the history of delivery, we only have one entrance which is in the back, and our mailbox states such, but these lazy ass employees cant walk 10 steps to take the package where it is needed. Wish i could give them -1000 star, service sucks big time read more

Wish there was a negative or 0 star! I was hoping for a decent service as my last visit at the USPS on Wilshire and Westwood was not good. This time at 11420 Santa Monica, it was worse. Ms. THOMAS was very rude. I asked for the priority tape and she didn't have it. I thought she meant they no longer offer the tape. She had to stand up, gave me a look, and scolded at me that I misstated about the priority tape. She said that she doesn't have it at the moment. WHO CARES! I just wanted the tape and got the shipping done with. She repeated herself at least 3 times. My friend and I were not sure what was up with her. We are not her great grand children that she can scold at in public. After all, we are the customers. I asked her if it makes any difference of what I said. She just kept repeating herself. We then just kept quiet figuring that it is just the waste of our time and energy to talk to her. Such a nightmare. PS: This place is miserable. I couldn't tell if it was open or closed. It is dirty and 2 people working there seem quite miserable. Well, I know one of them was. read more

Great place service is friendly, lines are long especially during peak time and its the only post office place in the area. it has its own parking lot. read more

Opposed to other reviews about this post office, I had an amazing experience. Scheduled a passport appointment. Super flexible and accommodating. If I couldn't make it, they were happy to reschedule. If I was late, they understood. I filled out the application prior to arrival. Stood in line about 5 minutes before I was attended by the sweetest lady. Took picture, bam done. The rest is history. The most PAINLESS experience at a postal service ever. Much appreciated and job well done. I even called them back to tell them about the wonderful experience I had there and have referred the CEO of the company I work for, go to renew his passport there as well. read more

Do not used their prepaid "Expedited Shipping" boxes. It is not fast. they said 2-3 days, so I used it for something perishable, with ice packs. It took 4 1/2 days. I should have paid the extra 10 bucks and shipped UPS or Fed Ex 2 day guaranteed. read more

Brutal. Have ignored my online hold mail requests twice in the past. I was going to be traveling, and tried an online hold mail request for the third time. Tried calling to confirm. As everyone has said, they never answer the phone. Pathetic. read more

The entire postal system needs a management review, from top to bottom. I'm not condemning all postal employees, there are a lot of good folks there, however after a recent experience I can only conclude that it is run about as poorly as any "business" I've ever dealt with. I had reason to call the national USPS help center 3 times in the last month - shortest time on hold 1:30 - longest time 1:52 . The call center folks are very professional, however the local response to my complaint was not handled well and statements were made that were not true in response to my inquiry. It's a big game of cover your a$$ any way you can so that nothing sticks to the people who are responsible for mismanagement. To go into every detail of my experience would take a tome, so I won't bore you, but if you try to get something resolved be prepared for a lot of buck passing. I can only imagine what it must be like to work there. I suspect there is more politics in that industry than in Washington D.C. and we all know how well congress is run. read more

Sent a package to Texas containing a $1200 computer a few months by Priority Mail three day delivery at a cost of over $60. After a few days I tried tracking the package but no information, even the Post Office had no idea where it was. After about 8 days it finally shows up at a town about 20 miles from it's final destination. Still took the Post Office another 3 days for that last 20 miles. Just ordered something from Amazon delivered by USPS. It's been 10 days and it still hasn't arrived. read more

I've been here so many times the staff is starting to recognize me and remember who I am. There is a woman there, I don't remember her name, I'll update my review when I figure out what it is. But she is wonderful! So patient and kind. The post office itself is kind of a mess, definitely needs an update and clearer parking. That's the only reason it doesn't get 5 stars. Otherwise, great post office experience! read more

Absolutely no wait and the staff were super helpful and friendly. All the appropriate forms were in stock and a great selection of cards and postal supplies. I would highly recommend this post office. Definitely better than any other post offices I've been in recently. Worth driving out of my way to go here. read more

Cesar the clerk should be fired ASAP if he hasn't been already no customer should be treated the way I was today. Beware! He circled the survey and even wrote his name said to write a complaint but I'm taking this one step further! I brought a mug and card to send out my dads birthday and brought my box in which I wanted to pay for packing peanuts and to have it taped and labeled. He blatantly lied and told me they don't do digital labels even though I've have it done multiple times there and that they don't have bubble wrap only a little square he ripped off. He gave me a blank label paper no pen and told me to grab any tape I wanted it's okay if it's not opened yet? What kind of clerk lies to a customer? I came back to ask for more bubble wrap and he KEPT HIS BACK TO ME and started talking I couldn't believe it. Wouldn't offer scissors unless I said please? That's illegal no establishment has to make me say anything before purchase. He said they don't have bubble wrap but I look behind me and there's stacks of bubble wrap. Cesar needs to be fired. It's gets worse guys. He tells me that I need to come prepared because they don't provide PENS? But yet I wanted it to be a digital label why would I need to bring a pen? Cesar is incompetent and should be fired, he then says that now I have to pay $4 for tape $4 for bubble wrap and $8 for the box that's over $16. He also says that he can't please everyone and to write a complaint? Is that the most poor customer service ever. This clerk lied on camera even wrote his name on my receipt like a dumbass and expects no repercussions. Management needs to reach in regards to a refund because blatant disrespect to customers in the workplace calls for legal action. read more

I have been waiting for a delivery for awhile now. I continuously receive messages my package is moving within the network on time and moving to the next facility, then after a week of whatever i receive a, "your package will be late," i mean after all the everything is fine messages they go and screw it up, it was not late 2 days ago it should not be now, because a week to go 1000 miles is ridiculous enough for any tractor trailer driver my delivery should be in my town out for delivery but no somehow it got delayed. Nothing like the last few miles i guess to really confuse people. Fact is civil service workers can't be fired very easy, so they just don't give a d--n. read more

Avoid this location. Very rude, worst customer service. The employees are not happy to be here and it shows. Been coming here for years. Was good many years ago, now it's a disaster. Employees are mean-spirited. Not helpful at all. read more

I had the Best experience at this location. Antoine couldn't have been more helpful. He was friendly, well mannered & professional. This is my new go to post office. read more

They are the worst. Pure garbage. Delivery Attempted - No Access to Delivery Location LONG BEACH, CA 90805. My mailbox is right outside on the curbside. They so BS, I checked my front camera... all day no goddamn mailman came to my mailbox. This has been happening for over 4 years. I did even vote because I never received my mail ballot. If you rely on USPS to deliver your medical device....good luck with that. My dad almost died cuz they lost the devices. I only shop on Amazon and I make sure product will be delivered by Amazon(no 3rd party merchant) Who ever in charged should be fired and throw in jail. Piece of shit. read more

They refused to mail my package because it was in a wine box. One could tell it was not wine because the package was light in weight. She gave no other reason other than because it had picture of bottle printed small on the side. The teller was not professional in how she handled this. I will think twice before I ever ship thru the us postal service. Maybe they ought to make their priority mail boxes taller to hold a mosaic flower pot read more

First of all their customer service sucks! They put so many options on there customer service line that you can't even remember all of the numbers on it. Here I have a suggestion: Make speak to a customer representative as your number 1 option. Why should I have to talk to a robot! Fancy computers like these are the reasons why people don't have jobs. Second of all I hate that you have to have the tracking number to figure out where your package is. Thousands of people throw away receipts on the daily, so I think it's ridiculous to put the tracking number on it. Thanks to them, my anniversary was ruined! Thanks a lot United States Postal Service otherwise known as USPS. USPS deserves NO stars from me! (Unfortunately, the stars don't reflect that.) read more

They want all this Government bail out money but there service is horrible. Anytime I see a package coming USPS I always plan for it to be late and can you believe I'm always right. I'm currently waiting on very important and expensive package that is now a day late and looking like it's going to be 2 days late . They have to earn our tax payer money and there not even close yet. Let FEDEX or UPS take over they've earned it. read more

USPS has been especially horrible during COVID. I've had numerous instances where USPS tracking states my parcel has been delivered to my mailbox, only to find the parcel has NOT been delivered. My mailbox has a lock on it, so no one is stealing my mail. This happens time and time again. I'm sick of it. They think they're covering up their ineptitude by marking packages "delivered" when they're not. Now I only place Amazon orders that state "Fulfilled by Amazon." At least someone is reliable... read more

I rented books for college and tried to return them through USPS. I brought the three books into the postal office in Indiana, PA and they packaged them for me and everything. About two weeks later or so i get the label in the mail, which appears to have been cut off of the box with a knife/scissors. It also had a letter stating that my package has been lost. I filed a lost package claim and even went to the postal office numerous times with no luck. The clerk (rudely) told me that i must not have secured the label well enough. I informed her that one of their employees packaged and "secured" the label for me. All i got was 'nothing we can do, file a claim'. I did file a claim immediately and not once was contacted by phone nor email about my lost package. I guess if they lose your package it is a lost cause. I ended up having to pay full price for those lost books, totally nearly $400.00. Do not put your trust in this company. I was overly polite and claim during this whole process while they through attitude and ignorance in my face. I will never send a package through them again. DO NOT SEND PACKAGES THROUGH USPS. read more

I appreciate that most of my stuff came earlier the expect but. The way they treat my packages on delivery just pisses me off. Yes I do have a gate at my house but. The couriers never actually attempt to open the gate with a walk way I never actually lock my gates. Recently I ordered pet food on chewy.com and they just left it outside my gate where everyone and the strays can fiddle with it. Also when I ordered some books from Amazon I came home to see my books on my dirt yard and my family didn't hear the gate open or the doorbell so the courier just chucked my package in my yard. In conclusion it would be nice to know that my packages can actually reach my door step with a ring from my doorbell. And not left on the dirt or sidewalk for everyone to see and potentially take with a hint of respect for my packages read more

Super rude and unhelpful. I kinda had a bunch of questions, but the lady that "helped" me just gave me attitude. I ended up not using their services since the woman wasn't helpful at all. read more

You can do your job miserably and refuse to offer genuine help to others. Or you can recognize we're all human and that treating others with kindness and purpose brings kindness back into your own life. This location needs to learn this. We all deserve better customer service. read more

The worst experience ever! I had a stack of envelopes to send international and she said it's too many she can't do it. I was so confused because is there a limit?? She said it's Christmas time and they r too busy to send it. I was literally speechless because she sounded like an incompetent idiot that didn't want to do her job. I told her I literally sent a bigger stack at the other post office today and she told me to go to self kiosk . I went, and found out it doesn't do international. I went back frustrated and she gives me an attitude and said fine I'll do it. I was so appalled I left to go ship it at the other location farther from me because I didnt trust her. She was the biggest dumbass I've ever incountered. Postal workers get a bad rep but I can see why now. It's people like her. Every time I go in there she always has a stink face and an attitude problem. I say quit if u hate it that much and stop ruining other people's day with your negative energy! read more

Really need help on customer service. Not sure if anyone reads these reviews but extremely poor people skills, very rude to customers. Try to find another location, they will not help you here. read more