Workers have always been nice and helpful here, the only negative thing I would have to write about…read moreis this store needs to hire more people. The times I've been here even during right when it opens there is a long line already. Every customers situation is different, but there are times in the past where you can be waiting in line for a while. I stopped coming here, due to the crowd. Overall, great workers every time I visited never had an issue. I go to Whole Foods now for my Amazon returns.

Just had a quick Amazon drop off! Plenty of parking in a great shopping center that can handle ALL…read moreyour needs. First Class customer service with a smile.Thank you Molly for getting me in & out & the survey to win an Amazon gift card.Great place to use for Holiday shipping.Not sure about their prices because I was not making a purchase.Store was clean & organized.

Quick, fast and friendly and conveniently located by my work!…read more Not only do they mail things they also have cute gifts and things!

I love the Mail Room so much. Everyone there is genuinely so nice and incredibly helpful--it always…read morefeels welcoming the second you walk in. They also have the best Jellycat selection I've ever seen, and what I really appreciate is that their prices are fair and not ridiculously overpriced like so many other places. It was always my go-to spot to find the perfect Jellycat, and I'm honestly really sad I don't live close anymore. Such a special place with great people and great vibes.

i had a surprisingly great experience at ups recently! the service was genuinely good, and what…read morereally stood out was the incredible value they provided. the team was super helpful and patient, even when it took them a couple of tries to get the right key shape for my po box. their persistence and dedication to getting it right on the spot saved me a future trip and any hassle, which was a huge value-add. they also made the whole process of getting a po box incredibly easy and efficient, walking me through everything in a clear way. this streamlined process, combined with their helpfulness, truly maximized the value of my time. and as a bonus, everyone working there was super stylish! they even gave me a handy folder with all the documents i needed / brought with me, which was a thoughtful touch that further enhanced the overall value of their service. thank you for such a great service!

This is an incredibly well run UPS store. A one-stop for all…read moreadmin needs:mailbox, Amazon returns, notary.... I'm sure there's more! Everyone is friendly. And everyone seems to care about doing a really good job. A model well-run business.

You're always the best. Thank for being the best. Your company has always been good to me.read more

The quick and thoughtful response I received for my previous very low Yelp review has reassured me…read morethat this is a business that cares about their customers, and that's so important to me. Thank you so much for taking the time to respond and for addressing the issues I raised.

As someone who recently left corporate America, I find myself handling design and printing with no…read morereal experience. I ran to FedEx with an idea not yet fully executed and BOTH times encountered AMAZING customer service! Shout out to both James and Brett who patiently worked with me to bring my ideas to life. I can't say enough good things about my experience and now won't go anywhere else for my projects.

Brett helped me originally and he was amazing! BUT unfortunately he did not tell me there was gonna…read morebe a $40 charge with resizing the photos, so when I came back to pick up the photos, I was helped by another associate. Her name was Maria and I told her this was something I won't be proceeding to buy anymore due to the cost that I was not aware about. Then she began to be super passive aggressive, saying "Next time you have to buy it, this is not okay." Her tone and raise of voice at me throughout the conversation when I was being nothing but sweet. Brett again was amazing, he was very sweet. It's Maria that made me want to write this review. You should NOT talk to someone like that especially when I was not given any information about an extra charge.

If you get to choose where to get your live scan done, choose this place. Shane knows what he's…read moredoing. I've had to get live scans done a few times, and this was the most efficient appointment yet. Not sure about out-of-pocket costs since mine was covered by my requestor. They also offer mail services, so a must know spot for business owners in the JWA area. Looks like a family-owned and operated business too.

Met all expectations with live scan services. Fast and Friendly staff and attentive.read more

I have been coming here for all my shipping for years! Cheaper than any other stores and…read moreoutstanding service. Kevin is so friendly and helpful.

since UPS was being weird with their emails, I called in the morning to see if a package got…read moredelivered and the man working said no, which I half expected anyway. But what I didn't expect was how he called me back a couple hours later to let me know even though I didn't ask him to. Amazing service, I hope he has a good day everyday :].

The store is located in a beautiful location. The staff is friendly and helpful. They are…read moreparticularly good at solving problems and will go beyond the call of duty. Sam White Electric Fuel, LLC

Ever since we opened up our business, we needed to have a PO box. We chose one of the online…read moreresources and found this place in Newport Beach. What a great choice that was! For starters, the people that work there are really the star of the show. Super nice, very welcoming and make you feel like family. It's nice when you find a business that isn't there to check you in and check you out like the DMV. This is one of the reasons I live this place so much. Another nice aspect of this is the app that they use, even though I live in Las Vegas, our LLC is still in Southern California. Whenever we get mail we get notified via the app. The place is only open Monday through Friday, so you'll need to plan accordingly to get your mail. It works out perfect for me as I come down during the week. Bottom line? If you are in need of a PO box, and really enjoy good customer service, then this is a place for you! I cannot recommend this place highly enough so go check them out today!

Wonderful service, went above and beyond to help ship a difficult package. Can't recommend enough!…read moreWill definitely be back.

Raj has been so helpful with me to set up a mailbox here. She's very thorough and patient…read moreexplaining all the steps. Thanks for all the help!

Scott is the nicest guy ever, I have a business down the…read morestreet and he never disappointed me doing my menus and flyers. Thank you as always.

The level of incompetence coming from the manager of this FedEx Office, Liz Hernandez, is…read moreabsolutely staggering and deeply unprofessional. It is by far the worst management experience I have ever encountered at any shipping or service business. I visited the store at 1000 Bristol St., Newport Beach, CA on November 24, 2025, to ship a box of clothing,few cosmetic items and 2 kitchen towels. to my friend in Canada. I had placed all these items in plastic bags so that they could easily be inspected by the FedEx agent. The employee never asked me to fill out any commercial invoice or any other forms. She entered everything herself on the computer. She charged me $129 and gave me a receipt. Everything appeared to be handled correctly. Another FedEx employee boxed the items and sealed the box for shipping. A few days later, I was notified that my shipment had been stopped in Chino, CA because the employee had incorrectly labeled the contents as kitchen utensils instead of kitchen towels which had nothing to do with what I was shipping. This error was made entirely by the staff at this location. As a result, the shipment was halted, and FedEx told me I would have to pay to have the box returned to me. They also refused to refund the $129 I had already paid, even though the shipment never continued due to their mistake. When I called FedEx customer service, I was informed that the refund decision was up to the store manager, Liz Hernandez. According to customer support, she was contacted and chose to deny the refund, despite the fact that the incorrect labeling and halted shipment were caused solely by her employee. To make matters worse, FedEx offers no corporate email address for filing a formal complaint other than calling their 800 number, leaving customers with almost no way to seek help beyond the very same management responsible for the mistake. This review is a warning to all customers: the service at this location is careless, unprofessional, and completely lacking in accountability. And the manager, Liz Hernandez, demonstrated an alarming level of incompetence and failure in basic customer service, making this FedEx Office a location I strongly recommend avoiding.