If it were possible I would give this location zero Stars on a continuous basis the mail carrier…read morecontinuously puts the key to the parcel box in the wrong mailbox when it says my package has been delivered I also always end up with other people's mail from completely different addresses in my mailbox as well. I contact the post office manager on numerous occasions trying to resolve similar issues or different ones but yet it just keeps happening Just recently I called and complained about notification of my package being delivered and the parcel key being put in somebody else's mailbox I spoke with the manager at the facility and he said he'll send somebody out here to fix the issue right now 4 hours have gone by no mail carrier has shown up and the situation is still the same which was telling me that the manager was just telling me what I wanted to hear to shut me up With all the complaints for this location I am very surprised that this location is still open very poor quality control and customer service . You'd figure for the amount that postal service workers get paid they should pay attention a lot more than they actually do and take their job seriously .. next I will be contacting consumer affairs and the postmaster general to file a complaint because something needs to be done for the lack of customer service and quality control for this location (Update ) August 1st next day I called the post office back spoke with the supervisor explain my issue and that nobody bothered to come by yesterday like he promised me .I then asked him if he was going to come out and resolve the problem or if I needed to contact consumer affairs he sent somebody out while I was on the line he then proceeded to tell me that there were no parcels in the mailbox or the parcel box itself And then I received a knock at my door with the package in hand from the postal carrier I then spoke with supervisor on the phone asking him to explain why it happened and he refused to go into detail and explain like he knew nothing about it . Then he told me well it looks like you got your package have a good day and then he hung up

I went to fair oaks post office today to mail a package. There was a long line and only one lady…read moreworking the counter. I finally get there and she rings me up (and makes sure I do the survey first) and I have a $20 bill for $8.00 charge. She then tells me she doesn't have any money to make change. How can the post office not have money to make change? She then said I could use a credit card and I tell her I only brought the $20. I did not drive and did not have my purse. Terrible service from a federal government business!!! They should just close this location down if they can't make change for a $20.

Friendly folks, and they always deliver! There was no line, so the visit was fast and efficient…read more Thank you.

I've been going to this post office for many years. I also lease a small PO Box at this location…read more There is always ample parking. The parking lot gets crowded around the beginning and middle of the month as well as on a few days during the week due to school pickup and drop-offs related to the high school next door. The interior is always clean. The self service kiosk is great when you just need stamps or have basic envelopes/packages to mail. The staff are always so friendly and helpful. I love the greeting card section inside as it saves the time of having to go to a store. This location has mailing supplies and boxes/envelopes. The staff will also assist you with choosing the correct box/envelope to mail your particular item(s). I really appreciate that this location is open on Saturdays.

This Carmichael Post Office location deserves a shout out for the friendly customer service AND a…read moreChristmas decorating spirit. I happen to be on the way to dinner in Carmichael when I remembered I needed to mail a very special birthday card to Germany. The thing is I wanted to mail it first class, of course, but did not know how much postage would be required. So I could not plaster a bunch of stamps on the envelope and hoped it arrived there!:-) Basically I needed to stand in line and have the employee do his/her thing to get it mailed. Ugh! I rarely have any reason to physically walk into a post office at all. Especially during the holidaze:) Anyway... I suddenly remembered this location and I actually had the letter with me... so what the heck. I was literally a mile away when the light bulb went on. Miracles do happen. It was about 4:15 p.m., and there were only 4 peeps in line. That would never happen in El Dorado Hills. At anytime of the day. So I was thrilled. While waiting my turn, I started looking around and noticed a lot of very tasteful Christmas decor... It brought me to a peaceful moment and I instantly went from uptight and impatient to grateful and happy for that sweet little post office. They really took the time to "deck the halls". By the time it was my turn at the counter... I was in chill mode:) The employee had my letter post marked and into the bin in under 2 minutes. So thank you, Carmichael post office employees, for taking the time to bring some Christmas joy to your patrons and community. Much appreciated. Merry, merry!

I've got to say that I have had a love/hate relationship with this particular post office…read more Sometimes I can get in and out of there in just a few minutes while other occasions feels like an eternity as if I am in line at the DMV. This is none other than the Carmichael "US Post Office" that is located directly on Fair Oaks Blvd and adjacent to Carmichael Park. Since I have lived around this area throughout the years, it has been my go-to post office. I will say that the parking lot is quite spacious but the building itself is very outdated. Think of it as being a blast-to-the-past with floor tiling that is from the 1970s/80s and aside from the digital stamp kiosks, this building hasn't seen a whole lot of upgrades in decades. I came here during the afternoon of Saturday 10/18/2025 at around 1:00pm as I had to mail out a certified letter out of state. It was roughly a 15-minute wait as there were 3 postal employees working behind the counter. Once it was my turn, I paid the postage fees and was done in just a few minutes. This post office also has standard hours of operation being open weekdays from 10am-5pm, Saturdays from 10am-2pm, and closed on Sundays. In addition to their customer service area, they sell various mailing envelopes, boxes, and even a nice assortment of Hallmark greeting cards. And if you don't need to buy stamps from an employee, they sell them in the main front entrance lobby area. They also have several blue US mailboxes for standard letters at the exterior parking area. Again, the Carmichael "US Post Office" is a hit or miss. But in this day in age where everything seems to be going digital, I don't see myself frequenting this place that much anymore. My review, just an average three star rating.

I had the opportunity to work with Michael Rosario at USPS for a passport appointment, and the…read moreexperience was exceptional from start to finish. Navigating passport applications can often feel stressful and detail-heavy, but Michael made the entire process feel organized, efficient, and straightforward. He is incredibly knowledgeable and clearly understands the ins and outs of the system. Every step was explained with clarity, and he ensured that nothing was overlooked--something that gave me a great deal of confidence given how time-sensitive and important these documents are. His ability to keep things moving while maintaining accuracy really stood out. What impressed me most was his professionalism under pressure. Even in what can be a busy and demanding environment, he remained composed, focused, and respectful to everyone he interacted with. It's not easy to balance efficiency with genuine customer care, but Michael does it well. It's clear he takes pride in his work and understands the responsibility that comes with it. Experiences like this are a great reminder that professionalism and integrity still matter, and I truly appreciate the role he plays in serving the community. Michael Rosario is a true asset to USPS, and I would not hesitate to recommend working with him for passport services. He is totally qualified, professional, disciplined and trustworthy. You won't find a "upscale thrift store" process here. He is not graceless, clueless or arrogant. If he was forgiving arrogance would be simple because of the complexities he faces every day. You won't find any reproductions in his business model. And while the government sets the prices, it appears nothing is overpriced! No guest work on his part or unsupported value to what he brings to the table. Michael demonstrates taking his responsibility seriously. Clearly he was trained by an expert and took his advice. If he didn't have this it would break down customer trust, it may cost the post office thousands of dollars in lost revenue. When you approach Michael you won't get a lecture on the fair market value of a passport inquiry. He would never deflect a question or be defensive or rude. In all fairness he could probably run the whole USPS federal government postal services better than the postmaster himself! As I was leaving I couldn't help but wonder why someone would not engage in using Michael for their passport services. He is truly the master with credentials, experience and business ethics!

Self serve is always out of paper and labels. 3rd time in a row…read moreWon't be going back there

I didn't have an appointment so I went to the walk in appointment Friday and the staff were…read moreunbelievably helpful. If you need passport services this is the place to go.

I had an extremely unpleasant experience with Sedra at this USPS location. Her attitude was rude…read moreand dismissive, and she spoke to me in a condescending way that made me feel talked down to rather than helped. Customer service should be about patience and professionalism, and unfortunately that was completely lacking during this interaction. I left feeling frustrated and disrespected. I hope management addresses this, because it reflects poorly on the entire location.

All Postal Agents have treated me with respect and are always helpful…read more My review relates to the drive-up mail-box drops. The current drive-up mailboxes located at the El Camino (off Watt Ave.) are a disservice to the drive-up customer. A year ago, the El Camino Post Office had Snorkel Collection Boxes installed curbside. The curbside boxes had a chute that allowed motorists to lower their car window and deposit mail while remaining in the vehicle. This year (2024), they replaced the curbside snorkel chute mailboxes with Standard Collection Boxes. These mailboxes have flat indented faces with a slit that you push your envelopes through. To drop mail in these curbside boxes, you must get out of your car, walk up to the mailbox and deposit the envelopes through the slender rectangular opening. This curbside drop box is not a service, it is an annoyance. This El Camino Post Office is integral to our Arden Arcade neighborhood, but it often feels as if management is doing things to make using this post office as difficult as possible in order to reduce service and dissuade customers from using the post office. It's as if they are making us unhappy on purpose so they can close the post office.

Worst post office ever! Manager Rico took a swing at me and called me the N word. I'm not even…read moreblack...

This is the 4th time they've lost my prepaid packages and it's so frustrating. The workers are…read moremostly nice but i'd rather you be rude and just scan my packages. Every other post office i use scan them immediately. Only reason I continue to go is because it's close to my house.

This is the best Post Office EVER…read more It's probably the same distance to MY ACTUAL Post Office where my mail is actually sent and then delivered to me. This one is a small office with only three 'windows'. They are USUALLY staffed by; from Left to Right...Kyle, then Mi, Then Susan. They are all three very friendly and helpful and efficient. I have an "e-commerce" business. In other words, I sell on eBay. So I go to this office sometimes three times a week. It's rarely too busy. Most of the time there are only a couple to a few people in line. The line generally moves quickly and the staff is friendly and helpful. eBay gives me discounts if I use the USPS to ship my packages - like 25% off. So using the Postal service is a good value for me AND my customer. I really, REALLY like this Post Office and will continue to go there forever! Thank you, (In reverse alphabetical order {because LADIES FIRST}) Susan, Mi, and Kyle!! You guys are the BEST!!!

The Folsom is always busy. Their lawn in the front is always dead and dry…read more The staff inside has always been nice and friendly. Maybe Folsom needs two post offices?

This post office is always busy. Today there was a young lady on the far left station who was…read morefriendly, helpful and genuine. It was a short but pleasant interaction. It can't be an easy job but it this lady made it really nice. Can't Folsom beautify the lawn surrounding the post office for its tax payers?

The Mail House is great! I come here whenever I need a notary, something needs to be faced, I've…read morebought stamps and mailed things. They even let me bring my pups with me and are super sweet with them. I would rather mail and ship from here; there's amazing customer service and you're not in line for a long time.

The service is wonderful ! I have gone there over the years and they have always been so helpful …read more Highly recommend!

I think if folks new about the Postal Annex they would be coming here in droves compared to the UPS…read morestore down the street. Same services and then some. No appointment needed for your passport photo. Drop off returns, etc. Amir was fantastic with friendly, professional and competent service. Price points can't be beat either. Thank you!

Know your shipping prices before your come in here. Quoted Shipping a $6 media mail package should…read morenot cost $24. I have no problem with people making some profit, but that's preposterous.