Horrid service. Not enough hours open. Behind the times. When I lived in Ga. 12 years ago they were open till 6 and even on Saturdays. They also implemented the he di it yourself option already back then. I have a hard time getting good old fashioned service and trying to work with their hours They have ripped me off many times by not getting my packages to my door. They took my mail on bc vacation hold and couldn't find it. They charged me too little at self serve then returned it to me, to get more $ for a flat parcel going 40 minutes away. I sure do wish Elan Musk would take over. It's ridiculous getting help by phone. They don't want to pay out on insurance ever!!!!! They're a lousy business. And we pay more and more and more!!!! Every 6 months for everything! read more

I recently visited the Post Office in Folsom to send a small parcel. The service was polite and efficient, and the staff made sure everything was packaged correctly before mailing it. read more

This post office is always busy. Today there was a young lady on the far left station who was friendly, helpful and genuine. It was a short but pleasant interaction. It can't be an easy job but it this lady made it really nice. Can't Folsom beautify the lawn surrounding the post office for its tax payers? read more

Huge thank you to Charles at the USPS in Folsom (Riley St) for helping me locate an important package that was delivered to the wrong parcel locker. He was incredibly kind, responsive and followed up personally once he found it! Truly excellent service -- very happy customer!! read more

Thank you staff, always do a great job I know it can be frustrating for all of you from time to time. Just know there are people that appreciate your service. read more

Great service! I love how they're always open on Saturday! So incredibly helpful and the staff are so kind every time I go there! Very clean and has great shipping packaging options. Great prices and awesome value for the money! read more

Terrible delivery service. I needed my school book to be delivered today I live in apartments.! It says "delivery attempted but front door or driveway wasn't accessible"???? I live in an apartment. There are lockers it could have put it in, my mail box or leave it at my front door. Absolutely unacceptable. Plus it's a holiday and they won't answer till Tuesday. read more

Screw this post office! I needed to mail a regular standard 7 pieces of paper envelope and the lady behind the counter really tried to tell me that because my mail weighed .3 over an oz that she was going to have to charge me more money then just slapping a stamp on the envelope and going about her say. THEN I had a very small package to mail inside what I thought was a "if it fits it ships" bubbled envelope. However, she charged me $2.99 for the mailer so I asked why and she stated that those envelopes were not free. So she gave me the one I inevitably wanted AND STILL CHARGED ME THE $2.99!!!! Because she said I wrote on the first one! I am a single mom who right now is unemployed due to not being able to afford child care during the summer. This woman is rude and does 100% unnecessary crap. I would rather waste my gas to drive to a further post office then ever go into this place again. FTB all day! read more

US Post Office - So freaking petty it's not even cool! The fact that I was still charged for that envelope when they weren't properly stocked is crap. - Post Offices Near Me - Folsom, California

I've been living in Folsom for a long time, never had any issued of delivery of packages until recently. The guy that dropped off the box did not take care of it as the others. I just threw the box (see attachment) as if it wasn't fragile or anything. It's ridiculous. He could have taken a few more steps and hide it behind the wall or put it down, but nope. Lazy in my opion. read more

US Post Office - Post Offices Near Me - Folsom, California

Manager Helen needs to be removed she doesn't treat her employees equally. She gets into their personal lives, it's like going back to high school and having to deal with a bully. She is rude to the customers then goes back into her office and talks bad about the customers behind their backs that she just talked to. If the customers really knew what she was saying after she leaves the counter or hangs up her phone from talking to them. Very short tempered and unprofessional. Her hard working employees deserve better and the lazy employees should be replaced. This post office should and could be ran so much more efficiently, with the correct management. The Postmaster Ruth allows all of this instead of dealing with Helen in the correct manner. read more

The Folsom is always busy. Their lawn in the front is always dead and dry. The staff inside has always been nice and friendly. Maybe Folsom needs two post offices? read more

Manager Helen needs to be removed she doesn't treat her employees equally. She gets into their personal lives, it's like going back to high school and having to deal with a bully. She is rude to the customers then goes back into her office and talks bad about the customers behind their backs that she just talked to. If the customers really knew what she was saying after she leaves the counter or hangs up her phone from talking to them. Very short tempered and unprofessional. Her hard working employees deserve better and the lazy employees should be replaced. This post office should and could be ran so much more efficiently, with the correct management. The Postmaster Ruth allows all of this instead of dealing with Helen in the correct manner. read more

I am tired of having everything crammed into our tiny mail box. I grab the mail every other day typically. Today there were 3 packages crammed inside that completely crumpled every piece of mail. Use the parcel locker!!! Better yet, I am just 2 houses down...drop it on the porch. Sheer laziness. read more

Seriously? This pkg was just returned to my front porch, and the "new postal carrier" said that they don't usually treat pigs this way? I said then who did it? He said well diet of all I would have made sure I packed it better.....seriously? And they actually WONDER why nobody wants to use them? I would have chosen zero stars if I could have. read more

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I frequent this location a lot to mail out packages and so forth, and I'm happy to say I've never had a bad experience. They've always helped me out and I've never had any issues with my packages getting lost or stolen when I send items to my buyers. It tends to get packed at pretty much most hours of the day. I went here when they opened at 10:00am to send packages and there was already a line out the door. In summary, no issues with this location. I've purchased huge amounts of stamps, have done hold mail, have picked up packages, and have had them send out large amounts of wedding invitations in the past. No problems whatsoever. read more

Called to complain about a missing package again. With zero evidence they communicated my missing package, "Someone stole it because that's been a problem in the area". If this has supposedly been "An ongoing issue", wouldn't they notify their customers to warn them? We have had 3 incidents with Folsom post office in the last 6 month, 2 of which mail went missing in their PO box's that were directly in the facility . Their customer service is horrible at best. I spoke directly to Ruth and she was dismissive, interrupted and provided zero empathy for our situation. This place needs serious interventions with both customer service and how to not lose mail! We are having our mail delivered in Orangevale now and have had zero problems. read more

A month or 2 back, we got a warning from UC Davis Med Center, that USPS services were slow at delivering prescriptions. It turns out that overall, that USPS has slowed significantly. And just recently, they raised P.O. Box rates almost $20. I think it's time to go look for another mailbox service. USPS should not be charging higher rates for slower services. read more

Been living here in Folsom for over 17 years and in the past 5 years, some of my mails are delivered to the wrong address, every month, either to my neighbor or I end up with someone else's mails who don't live on my street. I called the post office regarding this issue years ago and they have yet to call me back. read more

If I could give this -100 stars, I would. I used the self service kiosk to send my tax forms in certified mail so I could have tracking. After applying the postage stickers, I dropped them in the wall drop for letter size and large flat. For the next week, I checked tracking and my tracking for my state tax form showed it was in transit. The tracking for my Fed which was a tax payment showed accepted by the kiosk and post office was awaiting the letter. I went in to ask about the movement of the letter that showed no progress. I was told it was probably on the way but had not been scanned. Eventually, my payment check showed being cleared in my account by the US Treasury, which meant my tax payment was delivered, but the tracking never was available. I then went down to the post office that I sent it through and explained that I should be credited for the $4. I spent on certified mail. I provided my receipt showing postage and certified mail tracking purchased along with screen print of the USPS tracking. The supervisor, said because their system showed no proof of the letter being sent, she could not authorize a refund. I told her the receipt and screen print showed proof. She said "that just shows you purchased something, it does not show you sent it in the mail". At that point I was pretty hot and asked why that receipt was not proof. She insisted that my receipt only showed the purchase but there was no scan. I showed her a screenprint of my check clearing, which meant that letter was sent. She insisted it was not enough proof for her to explain to her management why she gave a refund. At that point, I did not want to get even madder and say something I would regret, so I left. Piss poor supervisory discretion and piss poor service from the USPS; I will do everything possible to never have to rely on them anymore. Update: I attempted to contact the Postmaster of that Folsom Post Office and the person who answered said she was the Postmaster and the same person who spoke with me earlier. She insisted that I had to have proof that I dropped the letter into the wall slot for letters in their lobby. I asked how would anyone have proof that they dropped a letter in that slot? She said I don't know. I started to get upset and because my voice is deep and loud naturally, she simply said "I will not be yelled at" and hung up on me. I question whether she was really the Postmaster. USPS is not what it used to be and if she was in fact the Postmaster, she should NOT be in that position. I hope the USPS goes under. read more

Waiting in a long line with two children. One of them is screaming. I asked for a sheet of stamps so that I could be stamping my cards while I wait in a 20 minute line. They would not give me one even though I said I would give them $100 bill in exchange while waiting. Then a gal comes up to the front window and ask for just one stamp and they gladly. Absolutely rude horrible place. Not helpful. One guy was completely ignoring me while I was asking the question finally I went up to him and said excuse me I'm sorry can you hear me. He then responded can you see that I'm closed. read more

This review is for the Folsom CA post office. Lois helped me today--very polite, kind and helpful. She was also very efficient. The Post Master General was also at his desk and was helpful and polite. This seems to be a well run post office. I just moved from Hollister CA and I appreciated doing business with this new, to me, Post Office. read more

Came in to drop off a letter and to get today's date stamped on it. I wanted to take a picture of my letter for my record. I was told by a gentleman at the register I can't take a picture, there is a charge for that. That does not make any sense. read more

I moved to Folsom about 14 months ago & since then I've had an overwhelming number of bad experiences with this location, from losing packages to customer service & no response or resolution from management! At first, I had ordered a mattress & several large items from Amazon, because of the sizes USPS couldn't deliver it so they just decided to not do it & God knows what they did with them rather than having that conversation with Amazon management prior to taking on the contract that these are the items we CAN & CAN'T deliver. Amazon couldn't refund me because USPS had it & USPS couldn't locate them so I ended up losing a lot of money! So then you think they can handle small deliveries, right? Absolutely NOT! I've had over 4-5 small packages missing, recently a very expensive pair shoes for my daughter went missing. On line it shows it's in the mail boxes, USPS says it was left behind the door. I live in a gated community & have a ring doorbell & no sign of these packages & same thing, I lost $ again! Please avoid using their service as much as you can or just take your chances! read more

Folsom post office does not even deserve a single star. Here is why: USPS tracking shows delivery of N95 masks to our mailbox. However, shipment wasn't in the mailbox. We are in the medical field and really needed masks. Shame on Folsom post office. read more

I was amazed by the efficient help I got from our local post mistress, Ruth. A Very Important Package had been delivered to our old address. When the new residents received it, they did what you'd expect. They returned it to the post office. I called the post office and filled out a service request online. Later that same day, Ruth called me to tell me she had found our package and would keep it on her desk until we picked it up. What a relief! Thank you, Ruth! read more

Friendly staff, quick service (for a post office), overall great experience, plenty of parking and space.

A visit to the post office at the Folsom location is always a positive experience even during the busiest of Holiday Seasons. Even though it's not my neighborhood post office this one is just a few miles from my work so makes for a convenient visit during my lunch break or after work hours. Everyone has always been friendly, helpful and informative. Gary one time was extra helpful when I didn't use the self service kiosk properly and he noticed the label was not completed correctly. Both bins were full at the lobby area so I went in to drop off inside and Thank goodness because if I didn't my package wouldn't have been delivered. Gary asked if I had time so he could show me how to use the kiosk properly and I had about half an hour left still on my lunch break so he was able to explain every step and had me redo the label and pay the difference since I paid for the wrong category! I truly appreciate the extra time and care he took so that going forward I would know how to use the kiosk. This past Saturday my hubby and I went to mail out a few packages and the line was already all the way to the back of the lobby before opening hours at 10am and by the time the doors opened the line was looped around! Even with the long and never ending lines there were friendly conversations going on once we got closer to the front and could hear the customers being take care of and not being rushed. Thank You for being such an amazing and awesome team!! read more

I only go here when I have to. Service is lacking here for sure. They do not seem to be concernred about managing the customer lines, they seem slow and understaffed. I try to use the postal machine but it's hit or miss if it will be working. Going to the post office is on my dread list. read more

This is a great place!! that is compared to the other ones I have visited, this place is so far the best one. There is a dropbox so convenient. Also, the shipment has made it to its destination in a timely fashion. I haven't left any reviews for post offices before, but this place is worth a good rating. thank you read more

The USPS is not supposed to be like this. Aren't the staff all supposed to be unpleasant and hate their jobs? Isn't that where the term, "going postal" came from? This is definitely not your grandfather's post off I come to this place frequently, primarily because my wife shops on QVC way too much and then she asks me to take a lot of the stuff back to the post office to return. Yes, I have gotten comfortable here. ALL of the staff I have encountered have been pleasant and helpful. Today, Gary held the door open for me and then processed my return. As always, he was very personable. Also, Deanna, who delivers our mail is always very friendly. She always has a smile and she typically waves to me if I see her in the neighborhood. read more

I was upset to see one of the clerks not properly wearing a face mask that covers his mouth / nose. It's simply dangling from his ears. I hoped the post office would take the pandemic more seriously, especially with cases on the rise. read more

US Post Office - Post Offices Near Me - Folsom, California

This place deserves 0 starts. as I was waiting in line I watched the 2 employees turning many people away. When the customers asked for help and guidance it seemed that the employees did not want to help or even care to instruct them on how to send something out. There were about 12 people in front of me and they turned a hood 6-8 away. You can tell the employees hate their jobs. Never ever going back there. read more

I have lived in Folsom quite a while and use my local USPS Office frequently. I had several important mailings I had to send out using Certified Mail and Registered Receipt. I sat aside going through all my letters to ensure accuracy prior to walking up to the counter as it was nearing closing time. As I got up to the counter Ryan helped me as it turned out I had more to do before shipping that I didn't catch prior. By this time they already locked the doors so I was the last man standing :-) Ryan, Eugene, Marylin and the rest of the crew here are all so amazing to work with!! The patience, professionalism and helpful attitude really goes a LONG WAY!! THANKS GUYS YOU DO A GREAT PUBLIC SERVICE FOR OUR COMMUNITY!! KEEP UP THE GREAT WORK AND KEEP THOSE POSITIVE VIBES HIGH!! read more

Horrible, if you have anything to pick up from customer service counter, expect 30min wait and extra slow workers.

Folsom post office is the best the people working here are professional friendly and efficient. There is a post office closer to me but their customer service is no where close, they act as though they are doing you a favor to wait on you. I strongly recommend Folsom post office and I remain a loyal customer. Isabel read more

I sent my 16 year old daughter to return a box of golf clubs that were inadvertently sent to us along with the pre-paid postage slip. The clerk would not accept it because the label was not taped on the box. Yet even worse, she would not give my daughter a piece of tape. Instead here were the two solutions presented. 1) buy a roll of tape 2) Go back home, tape it up, and bring it back Here's the third, more customer service approach that I may suggest especially having an awareness for the circumstances (realizing that it's a teen running an errand for her dad)... 3) I'm sorry, we don't normally assist with this but it looks like your dad may not know that he should have taped it on. We'd be happy to help this time but please let your father know our requirements. UPS has NO problem taping the labels onto packages and they are a private company. FedEx and UPS still seem to be the way to go. By the way, this was my daughters very first independent transaction with the post office. She's likely to never forget. read more

A package was stolen from a locked mailbox that record shows as delivered. The packaging was left inside the locked mailbox and the Folsom post office will not respond to complaints. I went into the post office to complain and the only response I got was to go to their web site and file a complaint. I sent to two complaints and not response. The tracking shows the package at the different stops for shipping all the way to my mailbox. So how can a package have its tracking updated if it has been ripped open along the shipping process????. read more

The older white female supervisor was being extremely rude and disrespectful to her male co worker in front of other employees and customers! Talking about his personal health information in front of everyone. He handled it well and wasn't rude or disrespectful back to her. She should be ashamed of herself. It's 10 am woman, get off your high horse and take a chill pill. The male employee was very helpful in assisting me with shipping my package. It's pathetic how people can be so rude and angry to kind people. There was also another grumpy older female employee who was working at the window closest to the entry doors. Oh my goodness that woman was so rude to not only me but customers in line ahead of me. Hopefully retirement is right around the corner no one should have to deal with that I hate the world energy. read more

Long line only 2 windoes open but 3 additionald available. 8 of us in line. I guess I can read a few of the greeting cards to pass the time read more

US Post Office - Greeting cards - Post Offices Near Me - Folsom, California

Very responsive postmaster! On a couple of occasions I submitted an issue on the Post Office website and each time either the local Folsom Postmaster or the Asst. Postmaster has called me and done a great job of following up. Very good service and nice people. read more