The worst ever!!! You're a business. Answer the phone. So I called so many times, just to have an employee pick up and hang up on 10/21/20 at 11:06am. Rude! Rude! Rude! Everyone do not have time to stand in line all morning to ask, "Where is my package?" It shows delivered to a neighbor, per our request. We did not make this request. Which neighbor? There are many businesses over here. No one is here at 6:34pm. Shame! Shame! Shame! read more

Why has our mail delivery service gone from good to terrible, we have been getting our mail after 7 PM. we cannot depend on getting our mail picked up on time anymore. Why is this happening? read more

Service is alright but most of the staff and the supervisor are incredibly rude. Both the supervisor and one of the staff members were speaking in a very condescending tone with an elderly man. Very unprofessional read more

They refuse to answer their phones, and the mail carriers are AWFUL. The carriers will NOT knock on your door, instead favoring to place re-delivery instructions into the community mail box. They have mis-delivered multiple packages. They have damaged larger packages by shoving them into tiny community mail box slots. read more

As post offices go, this is s good one! I've never had to wait longer than a minute or 2 on my lunch break, and it has the most friendly workers I've ever seen at a post office. Good selection of mailing supplies and greeting cards, too. read more

They need either new staff or a ne manager. I am still waiting for a package tto be delivered that the sacramento distribution center sent to them 8 days ago and when i went to the post office today they tried to say it was still at the distribution center. They are really terrible at checking in packages in a timely manner as received or an employee is stealing them read more

What to say here..... I like this post office. I come here often (at least once a week) Very friendly staff. When the lines long I don't even waste my time because I don't have the patience. Takes way too long. I always try and come right when they open, around 11am or right before they close. That's when I tend to get lucky. read more

If I could give it less than 1 star, I would. The entire place is a joke - inefficient, super slow, and horrible customer service. Also, literally nobody answers the phone, so don't bother calling them. You'll have to go in-person. This is no exaggeration. I tried over a period of 1 week to reach them (called around 10 times EACH DAY, during different hours of the day - morning, afternoon, right before closing - no answer. I even tried to call RIGHT when their opening hours was, to avoid any potential call being put on hold). The funny thing is, I KNOW they aren't that swamped (I have gone many times to their office in-person. The lines aren't that bad.). They lost multiple packages of mine - as in I brought it to the post office, they rang me up for shipping, put it in their outgoing box, and it never even went out. No way I would even be able to make this up. read more

I had a another poor incident in this place today. there have been helpful people in there but the problems come from management who NEVER HAS ENOUGH PEOPLE THERE. Today walking to a clerk and she puts her next window up--No I'm sorry sir or anything. I get back in line pissed and finally say fuck I will got to the automatic kiosk. Well then the woman takes her sign back down and helps the next person. What shit service this is. Unfortunately we are stuck with USPS but I will let the next customer in lingo to her as I never want to have a transaction with her. I went to complain to the manager but there was a line for that too. Today in that post office some people need to get their heads out of their asses. read more

USPS had tried to deliver a package to me on the 23rd, but it required a signature so they left me one of those little peach notes. On Saturday, I was on the website trying to schedule a redeliver and it said that my package was in the process of being redelivered...TO SENDER. Mind you, my package came from JAPAN. I called thepost office 10 times (seriously, I kid you not). Each time the phone rang for at least 2-3 minutes without anyone picking up or without any sort of voicemail letting me know that I've even reached the right number. (And mind you, I was at work). FINALLY, someone answers the phone and I explain my dilemma to him. I told him that I received the package on Monday but it was already redelivered but I just wanted to make sure that maybe it was still at the post office. The guy sasses me, stating matter-of-factly that "we hold packages for 15 days." I told him that's great, but they still said they were returning my package to the other side of the world and I would appreciate if he could check for me so that I don't drive all the way there and it's already back on its adventure. He places me on hold and someone else returns to answer. He tells me that they were going to resend the package but he told his supervisor to wait because ya know...long distance return and all. While I truly appreciate him fighting with his supervisor to keep my package in the post office (even though it had only been 5 days), he told me he called me but I didn't answer. First off...blocked number. Second off...no voicemail. How am I supposed to follow up on that? I plead to keep the package at least until Monday because I was at work, we close at 2, and it takes me a good 30 minutes to get there and they close at 230. He says he'll keep it til Monday but if I don't show up by then then his supervisor INSISTS and DEMANDS that it be returned cause if not they're going to get written up and it's all bad. I leave work early to get there. Go up to the counter and ask to pick up my package. And of COURSE I forget my slip at home and have to explain to the worker that I'm sorry for making it harder for her but I kinda had to rush because they were going to send it back. She gives me my package and EVEN SHE WAS CONFUSED. I caught her mumbling to herself "but they've just sent it on Monday". So, to WHOEVER the supervisor is at this location...you really need to workon consistency. Because if you really do hold packages for 15 days there's really no reason I had to bust my butt and rush down there to get my package which had only been there for 5. No. Thank. You. Please. read more

Any time I actually need to deal with an employee here, there is always some sort of issue. Not with the employees, but the other customers. Why is it that every time there is at least one person ahead of me who cannot get their act together before getting to the counter? They have a bell you can ring at another door for package/mail pickup with a yellow notice, but out of the 10 times I have tried that, the door has opened just once. I'm not sure why you would put a bell there if you're not going to answer the damn door and make me wait in line behind all of the problem children. read more

I sell items on Mercari and Poshmarked so i go to the post office pretty regularly. Most of the people who work there look pretty miserable. I get it...working with the public is not fun i know this from experience. Today i went and was helped by a lady named Romana. She did not acknowledge me when i went up to her counter. Not a hello, a smile...nothing. Just had a sour look on her face...i ignored it and initiated conversation. And i said "hello how are you"? And she replied with an "im okay". Ummm...alrite? I had 3 packages, one had a prepaid shipping lable that wasnt taped. I asked her if i could use some tape and i was told..."we dont dispense tape...but you can purchase some for $3.49". Wow...really? Everything about this place really disgusts me. I will now...do my buisness at fed ex office because they always give me great service read more

Terrible service. Called today to make a passport appointment. First time I called, when someone finally answered, they immediately hung up. Bad sign. Next try, I was able to talk to someone, only to be told they were completely booked for the month. Postal worker asked if I wanted to make an appt for next month. I said, "yes". She put me on hold for 10 minutes, then told me I couldn't make an appt because they didn't want to book that far in advance. Very poor service! read more

The staff here are generally friendly and fast :) During the beginning and the ending of the month, it gets busy. Don't expect a long wait when you come here. The parking lot is small but suffice for amount of patrons that come by. The building is slightly old so don't expect much. Pros: easy, fast, staff Cons: Prices... Stars: 3.25 read more

The manager JOAN short white american lady with glasses told me the reason for my package being miss delivered on National Arm Forces Day was probably because my dad DIED!!! Joan:" well he is probably dead or doesn't live there anymore" as a reason why the package was not delivered. My father is a disabled veteran read more

US Post Office - Post Offices Near Me - Rancho Cordova, California

The worst when trying to get a passport appointment or canceling/rescheduling! I wish I could give 0 stars. First of all when you call, the phone either rings and rings and no one picks up or it's busy ALL DAY. It is absolutely ridiculous. I ended up calling the 877 toll free # with the US Department of State to try and schedule an appointment and they directed me to call the PO and I told them I can't get through. I attempted to call weeks ago and again today during several times during the day and week. Just nuts! Then when I finally got through this morning, the person on the initial call was rude and provided no type of welcoming greeting to the caller. Are you kidding me? I know you all are busy, but really???? This place is a zoo most of the days and I'm fortunate I rarely have to go inside, but when I do I never have a pleasant visit. The employees appear to be under a lot of pressure and are not always pleasant and the lines are ridiculously long. Not sure why they are even an acceptance facility for passports - especially when you can't even make a simple call to schedule, cancel/reschedule. When I finally spoke with the lady to schedule the appointment, she was pleasant - but again, I can't call back to reschedule because no one is answering the phone. I'll go somewhere else. read more

Understaffed. Long wait times in line. Slow workers. Never stop in here if you don't have lots of time to wait. I stopped in at 3pm on a weekday. The wait was worse than standing in line at Walmart during Christmas season. read more

I sell a lot of junk on eBay, so I am at this post office quite often. Depending on the time of day, this place can be like the seventh realm of Hell. The postal workers are really nice at this location. They all remember me when I come in and typically ask me where my dog is when he doesn't come with me on a given trip. Despite how nice everyone is, there just isn't enough people working behind the counter to accommodate the large amount of people that swamp the lines. read more

Wow. I thought I would stop in on my lunch hour to send a quick package and then grab a bite to eat this past Wednesday. There was only one station open and the line was out the door and well into the lobby. The other person was taking FOREVER to check on people's mail or take a crap in the back or whatever. Now that I learned how to use the kiosks, I doubt I will bother with waiting in that line again. Bad customer service and hot fever from the lady at the counter. Use the kiosk to ship or go to another PO. read more

US Post Office - Post Offices Near Me - Rancho Cordova, California

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Nice quiet place to get service and buy some stamps. The only bad thing here so far is the lines and PO Box times. So far the few times I been here it's been good. Hope to see guys next time I come though :-) read more

This place is horrible. The management sucks. Specially Andy . They have lost my package and won't help me To find it or return my money . read more

This review is for the lack of phone customer service and post man at this location. I took the day off waiting expectantly for an important package which required a signature. At 0912 I witnessed via my doorbell camera the post man ring the doorbell and in 11 seconds turn around and walk away. I attempted to use my intercom to flag him however he continued to walk off. I ran out and did not see him or the truck anywhere! As I run back in to grab some shoes to hopefully do some walking around the block, he returns to place the notice on my door! I run back out and seriously this is the ninja postman or he's hiding from me! Lol needless to say, he's no where to be seen. I contact USPS and OF COURSE my 5 attempts to reach customer svc (during diff times throughout the day) all end up with a recording saying "please call again". Such poor service all around! read more

Our regular mail man is great. I guess we are supposed to be at the end of his route but he gets us in earlier because we asked him to and we give him candy. When our normal mail man is out we sometimes don't get mail until after 5:00 pm. Or we get no mail at all. We have complained a bunch of times but nothing has gotten better and they tell us there isn't anything they can do. For awhile there would be a mail truck that would sit in the back of our parking lot and the mail carrier would have a woman inside and they would just be hanging out for an hour or so. Not sure if he was on lunch or he was getting paid to sit around. Hope that's not why our mail is late. read more

Very bad customer service. Inconsistent information from one teller to the next and they change their policy from one day to the next. We needed our lock and key replaced due it being tampered. They put our name on a "list" and told us it would be done by the end of the week. The "person" who repairs the lock only goes out on Thursdays. After the first week they told us we were next in line. After the second week of having to pick up our mail every other day, the informed us that the person actually goes by area and does not follow the "list" since it's a waste of her time to drive around. We waste time having to pick-up our mail and be told something different every-time. And don't call Mike Fisher; there is no answer and no way to leave a message. How can these issues be elevated for the management of that post office? read more

The lines here are usually long. if you need counter service expect to wait in line for an hour.

Let's face it, we've all had our hiccups with USPS whether it be a lost or delayed package, waiting in line for a long time, or encountering a crabby employee. I've been a victim to all 3, but this review is solely for this location. I have my own business and I used to utilize their online postage service but since I've gone completely paperless (no printer), I've opted to just coming here twice a week to drop off my orders. I get pretty bad cabin fever anyway working from home 7 days a week, so it's an excuse to get some air. Anyway, the staff here is great. They're all friendly, even if it's packed and they're constantly getting yelled at by people. I will say that they are severely understaffed during the week, so I would avoid at all cost coming here on a Monday or Friday, especially during lunch. It's a trainwreck, even if you're only using the kiosk. I've had a few packages get lost in transit after dropping off at this location, but the manager has always resolved my issue within the week which I appreciate a lot. All in all, my favorite time to come here is Tuesdays and Wednesdays around 10am, or on the weekend (kiosk only) around 6pm.. It's basically empty. There are a few sketchy people around sometimes so beware of that if you're coming here alone at night. read more

This post office had a break in of their package lockers a little over a year ago. I got a $100 chip stolen & packages opened (apparently the thieves were not interested in books), but the $100 chip was not replaced. The area were their package lockers and PO Boxes are is not on video so good luck for ever catching the thieves. Most recently (this & last week) I've had 2 packages shipped to me that I have not received. I got a notice in my PO Box that I have packages waiting to be picked up; however, when I came to pick up the packages the staff couldn't find either of them. I even spoke to a Supervisor about this without any resolution. :( read more

So yet again my package has arrived at the us post office in rancho cordova only to be routed to a completely different city, state or anywhere else except my home in rancho cordova. I am literally 5 mins from the u.s post office. I don't understand what is wrong with this place. This is the fourth time this has happened to a package of mine that has been received here. read more

I don't know what is happening with this post office but it's a mess!! We get the wrong mail constantly (usually neighborhood mail), vendors are complaining they don't get our mail (makes sense since we're getting everyone else's, the mailman is an old guy who complains when we have too much mail and admits he doesn't care about the mail (what??)) and you can't even get through at the office to let them know they are doing a horrible job handling our mail. Just like in the review, phone says leave a message and then it hangs up on you before you could do that. Our building is on Systems Parkway, we are surrounded by businesses having the same issue (obvious because we get each others mail) and this is doing damage to our business reputation not getting our payments and business correspondence out in a timely effective matter. Somebody please figure out how to relay this message to someone who can help make a difference! From business to business these things should matter!! read more

I was here twice to send our Save The Dates this week and the service was phenomenal. I'm not quite sure if the man that walks around to check on the customers is the manager or not and I completely forgot his name but the customer service he provided was so sincere. He chatted with us while we were in line and even remembered me when I came back in to send them out. I have been in customer service for 14 years and he really genuinely provided great service. read more

I would give them zero stars if possible. Went through two supervisors and still problem not resolved. The second was rude, and downright dishonest, making up every excuse imaginable not to do the right thing even when the evidence is presented to her of the USPS error. If you are mailing parcels (care packages) to our soldiers in Afghanistan, you need to know prior to going into that post office that the clerk at the counter probably will not check that the APO zip code is still valid with the Military Postal Agency. They are supposed to check that. So make sure they do! I mailed (and paid full postage) for two parcels on 1 Oct. They were returned to me with marks all over them that the zip code was not valid. I took them back to the PO, and the clerk then showed me how they can check for the zip code if it was valid or not and it was then I learned of this process the clerks are supposed to follow. She instructed me to contact the Military Postal Agency for reimbursement of the postage to resend. I did. They wrote me back stating the zip code hasn't been valid since 22 Sept. I had mailed the parcels on 1 Oct!!! So I called the PO back to find out how to request a reimbursement to re-send the packages to the new zip code so I didn't pay postage TWICE since it was the USPS fault for not checking the zip code on 1 Oct. That's where our lovely manager's delightful customer service comes into the picture. Not only was she rude and made every excuse imaginable in the FACE of EVIDENCE that the USPS clerk made the error on 1 Oct., she did her best to obstruct my access to the post master as I requested since I was getting no where with her. These people have NO RESPECT for our soldiers serving overseas nor for their customers. These parcels are care packages for our troops serving our nation who are stationed out in miserable conditions, which I am SURE the manager has never had to endure. Shame on her. I will contact the post master somehow. Meanwhile, folks if you are mailing care packages to our heroes serving overseas in abhorable conditions, from THIS post office, please be sure to direct the clerk to check that the zip code is still valid with the Military Postal Service Agency, or you will have to go through their ROTTEN management and GET NO WHERE. read more

I dread going to the post office, so I can't say my experiences are always good. This post office, usually is not very crowded. The best times to go are probably before 12 or after 3. The workers are friendly for the most part, and can be helpful. The parking lot is pretty small, but given the locating of this place, I guess not many people come here. I like it because it's close to a shopping center, so I can get everything done in one visit. read more

Literally worst experience I've ever had. Someone seriously needs to review the "supervisor." Anytime I wanted to tell her my issue she interrupted me. This happened MULTIPLE times. When I told her to stop interrupting me she told me "she already knows what I'm going to say" so unprofessional and so unfit for her position. I didn't get her name because she isn't good enough at her job to know the first thing you do is introduce yourself. Oh, and when she first came out even the way she approached me was wrong just yelled "come over here" I wasn't even sure who is was. Very rude. Not helpful at all. Very smug with super bad eyeliner. Her personal skills are just as good as her makeup skills. read more

5 star review for Natalie L. She's AMAZING!!! She has amazing customer service, she's patient, kind attentive and keeps a positive attitude. I had my id coming in the mail and it was a issue where it was lost and when all hope was lost and even the manager said it was nothing he could do, she didn't give up, I wrote down my number and the next day she called me with the good new that she found it. I really appreciate her, most people in her shoes would of just gave up like the manager did but thanks to her it was found!!!!! Thank you Natalie L. You saved me from having to go back to the Dmv read more

Very helpful staff and seems secure. Although the area is kind of crappy. Lines always seem to move fairly quick. This is where I usually do all my business, but it's also the only one close by. Well it's a post office so there is not much more to add :) read more

US Post Office - Post Offices Near Me - Rancho Cordova, California

This is a very clean and neat post office. Have a huge variety of stamp selection, which I love! A huge via card selection- bday, mothers day, etc.,which I was surprised to see (neatly organized). Concise informative posters on the wall behind the counter detailing all the ways you can send mail/packages with rates. Also other info on the other services offered. Pretty big post office. I did not wait long at all to be assisted. One of the better post offices I have been to. read more

Had a tracking mishap made by new postal employee. But manager Joan went out of way to accomadate me. This was not the first time. Every postal issue i have had she has solved so far. Great customer service. Then postman Jack went out of his way to confirm that package was delivered by making a special trip to my house. Who does that? Thanks guys read more

This post office always has the WORST customer service I've ever received. Every single time I come here, because they're only post office that opens at 8:30, the employees look bored and annoyed and they show it by having attitude with all their customers. The two worst ones are Romona and a girl whose name starts with Bad, I can't remember her full name but I remember thinking it was ironic that bad was in her name while she gives bad customer service. I ship several packages two times a week, and I've changed my shipping schedule just to make sure I can make it to the post office closer to me on Kiefer at 9, rather than deal with the horrible employees here. read more

It's a post office, so long waits are to be expected. What was a surprise to me was how rude and patronizing the employees are. If you ask a simple question, that sure may have been common knowledge 20 years ago when everyone sent letters all the time, they will treat you like an idiot with a snarky reply instead of just being nice and helpful like they're paid to do?? read more

I do not receive packages on the day they are to be delivered. If I do I have to ask the postal person and they might look for it or might not. I have had this problem in the countryside area of Rancho Cordova / Sacramento 95827. It has not gotten any better in ten years. I have most going elsewhere. read more