Huge PO , but parking lot is not large. During busy times, there are no parking spots. So if…read moreyou need to go inside. (Likely) might be a struggle. Line is always long, busy area. But typically moves quickly Never had an issue. Though I try to avoid going inside for the parking issue.

I recently purchased a PO Box from this location as I had just moved and did not have a permanent…read moreaddress yet. I was happy to discover that the postal service now offers street address. The address for this location is 15701 Sherman Way. Van Nuys, CA 91409. Your box number is your unit number. They are able to accept deliveries from UPS and other carriers that previously would not deliver to a PO Box. For the PO Box section, they have extended hours up until 8 PM Monday through Sunday. This is a lot more versatility than before. I had a choice of going with this location or the UPS store and I chose this location because it's closer to the business that I'm starting. Prices are comparable with USPS being just a little cheaper. I think I can easily recommend this location. Edit is still a post office with all the postal services. This location even offers passport services.

I needed to get my passport application processed. I came to this location via their walk-in hours…read moreon a Saturday. Let me tell you, plan for the day it is a long wait. In total I waited 4 almost 5 hours outside. Once your inside, it goes by quickly. They have seats inside. The people inside are friendly and very helpful. The young man that helped me when it was my turn, was very friendly and helped explain everything!

I was told to go to this office for passport services. I called and their phone lines are a mess…read more You press one for passport service and there is a constant beep, beep. Then you call back and the woman says stay on line and like the passport service, it's a loud constant beep, beep. Maybe they should get some more attendants for their phone service. Now I have to drive 32 Miles RT to even speak with someone and this is Monday and maybe they are close. Not surprising with how the PO is always asking for more $$$ for services. What a joke.

Stopped by bc I needed to drop off my package that I didn't want sitting outside in the 100s degree…read moreweather until the mailman could pick it up. This post office is on my way to my morning drive and I got lucky to get a spot right in front. There is allot of traffic and people weaving in and out to park there. It was only 0830 am and when I entered I was shocked to see how many people were inside in line! Completely packed and it's a small office inside! Thankfully my package was letter sized so I dropped it into the outbound mail slot knowing it was safe from the outside heat and then went on my merry way. The outbound mail slot is a good size to fit something a little bigger too. I would stop by here again for a quick drop off but for something more than that be prepared to wait in a line.

I have been to post office location couple of times. Sometimes there is a long line, but it moves…read morefast. In the mornings, line is usually not long. For customer service, I would say Rachel is the best. Both times I have been to this location. Rachel helped me and she is such a sweetheart, she is nice, friendly and patient. She takes her time and explain the process and how long it will take for items to be delivered. For parking, I would say it's easy to find a parking spot in the front.

This Post Office is always reliable when it comes to dropping off prepaid packages. They are always…read moredelivered in a reasonable time. Postal workers are very helpful. Full service post office. Plenty of parking in the lot. Lobby is open 24/7 - stamp machine, mail boxes and mail slot available. Located on the corner of Magnolia Avenue & Kester ~ and that's all I have to say about that...

The person at the counter wasn't helpful. I asked her the shipper way to send some small stuff then…read moreshe only said I don't know. I asked for a small box and she said we don't have. I couldn't send my stuff

This is my second time stopping by. The first one was not good at all. Probably it is because it's…read morealmost 5pm and they're closing soon. The male postal worker must be tired and he is not happy to answer inquiries. The second time, I came Friday afternoon. There was a line but it went fast. This lady named Sandra helped me to make the transaction easy. She explained to me in detail the differences regarding the amount of each mailing options. With that, it helped me a lot to decide. I agree with a fellow Yelper - Sandra has been a great. Recommended.

Beware, this post office is FULL OF THEIVES!!! An employee…read moreor employees intercepted my new Money Network card, activated it, then went on a shopping spree!! They also stole a new credit card, and other mail. I am on my way to the police station right now to file a complaint though I doubt it will do any good! I'm also going to lodge a complaint with the Post Master General and the local news stations. Beware!!!

5/5 Stars - Quick, Stress-Free, and Convenient! I stopped by…read morethis USPS location on a Thursday morning and was so pleasantly surprised! There was zero line when I walked in, and plenty of parking available right outside--a absolute luxury in the San Fernando Valley. Even with only two employees working the front, I was not greeted as I walked in but I was helped pretty quickly. I was mailing out two packages, and the process was seamless. If you need a label printed, they can easily scan your QR codes at the counter. On top of shipping, they have a great setup with an inside ATM, post office boxes, birthday cards, mailing boxes, and pretty much every shipping supply you could need in one spot. The lady who helped me was incredibly sweet, but had a very thick accent so I had a hard time understanding her. Overall, it was a smooth, easy, and delightful visit. Compared to the crowded Sherman Way location, this post office is night and day--so much quieter and faster. If you're in the Valley and want to skip the usual hassle, I highly recommend coming here instead! I'll definitely be back~~~

This visit was quite an amazing experience. It's wasn't too crazy busy which is always a plus at…read moreany post office. Encino location has a small parking lot but it's equivalent to the size of the store. They have lock boxes which is always plus. Well, when we arrived we had some things that needed help with. Debbie who was available when it was our turn was absolutely AMAZING. She literally took care of us and then some. For someone who's in a business that has to deal with people one on one constantly regardless the mood of the customers. She was top notch. We had some question regarding mail which she totally answered and she even suggested some things to do instead. Plus I had a package that needed to be mail to the uk. Wasn't sure if I was going to but wanted to see what the price for international shipping would be. She took amazing care of us and explained everything nicely and professionally. Employees like her should receive a raise big time. Her energy shine with that amazing smile and professionalism. There was no attitude or self entitlement with her. She was there to do her job and help others. That's exactly what she did and then some. I did end up mailing the package which the price was steep but expected. Also the question we had was answered perfectly and professionally. Sometime the smaller stores tends to be the better option.

Albert has very bad customer service. He was very rude. If he is working, I will not be served by…read morehim please get him training on better customer service. He will scare all the clients away if not.

All The guys who work here are like a neighborhood family. They're very gracious and eager to help…read more Jackie is like the manager and he's been there a long time. He knows a lot of things about the area, the people and of course he's very good at his job. He's friendly, kind & caring. You hear people all the time saying Thanks Jackie and they look forward to seeing him and sincerely wishing him good things. Plus you know that he feels the same.

This is a great option when you do not wish to go to long lines at the other Post Office branches…read more Employees do their best; clients have requests that take time. This option in North Hollywood, in back of what is today Burlington and Ross, is a great option. Thank you for keeping this open. Ray is a great employee and always helpful.

I would be weary of this post office. My mail has been stolen and I'm positive it is someone…read moreworking at this office. I have received all mail except important documents. I ordered a new drivers license, and got confirmation through Informed Delivery that the item was scanned in the system, yet it never showed up. I have also not gotten a new debit card and new social security card. Yet all other mail comes through fine. Someone at the office is obviously taking my important documents and selling them. Currently working with the USPS Inspection Service to hopefully get this crook caught.

Our mail carrier informed us that there was a vacation hold on our mail which we did not request…read more He told me to call the post office. I tried to call 9 times and was never able to reach a human being. The phone would ring and ring and then go to a fast busy. Nobody was ever answering the phone!! Unacceptable!

I'm not sure why this PO is even on the radar. Firstly, how do they have the luxury of opening…read morelater than other post offices? Secondly, how are packages arriving here, one minute, then transferred to other facilities the next? Package was expected today, needed today, but now in Van Nuys? Oh my gahhhhhh!!!

I am writing to formally document my experience at your location today and to bring it to the…read moreattention of the owner. I visited your store to return three unused items in exchange for the correct ones. The items were in their original condition and there was no valid reason to refuse the return. Nevertheless, your staff declined and required me to purchase what I needed outright, an unnecessary expense that should never have occurred. Additionally, the conduct of your counter staff was unacceptable. Rather than assisting me, they laughed among themselves and directed a rude comment toward me, a paying customer. I responded calmly. I always do. I am not angry. I am precise. And I will not be returning to that location. These individuals obviously hate themselves and their jobs, get better staff. AŚhe!

I've been coming here for business / personal shipping boxes for years. They always have any box /…read morepackaging I need. Great service every time from all the workers, and especially Gina! Above 5 stars!