Higher office personnel who will actually return a phone call to a customer and work with them…read morerather than making an excuses for a carrier who's decided she's entitled not doing her job. I've never heard of a male carrier scared of dogs so I won't deliver mail to a house with a door open because they have dogs in a secured house.

This is the best USPS location that I've ever been too! Once you've been to the Center Line…read morelocation it's easy to have a better experience at any other office period! The Warren one on Mound always have the best employees and the supplies are well stocked and the whole place is clean as a whistle!

The self serve area is supposed to be open until 6:30. Today I arrived at 6 o'clock and the door…read morewas locked with no one inside. It is a half hour drive here to my post office box. They are supposed to have the self serve lobby open until 6:30! Shouldn't t lock up before their open time!

Only a half mile from the IdentiGO on office for my pre-TSA processing today…read more Stopped by to grab a book of stamps to send out the last remaining Christmas cards without stamps on them. Bought a book of 20 for some extras. Parking is a bad set up, if you park along the building, your only walking path is the driveway. It's a very small post office inside. Not the warmest or friendliest of staff here at all. 20 stamps for $11.60.

The lady workers are all very nice and helpful. Sometime the line is long but they are efficient…read more Thanks for all your help ladies!

I'm sad to see all these negative reviews. I've been going to this post office for the past two…read moreyears, and the women behind the counter have always been very pleasant, cheerful and helpful. The location and hours are convenient for me. Sometimes the lines lag, but that's typical of any post office, especially during rush seasons.

I went to the Sterling Heights location on 11-24-25 at 9:11 a.m. there were three clerks working. A…read moretall light skinned black man provided me me with excellent service. I had to send a express package to my daughter in Chicago and he was great. The other clerks were also courteous to the customer's next to me in line. Thank you, young man for helping me.

The amount of times I've had to call up this office for an issue related to damaging my mailbox,…read moremisplacing my mail, or forgetting to provide our key is genuinely stupid. EVERY TIME I call for assistance, nobody is available. I have to work my way through their incompetent AI call center every other month regarding a new issue. Going in person isn't much better due to racist staff as others have already mentioned... My latest issue that's finally driven me to write out a review? Whoever delivered my mail broke our key and instead of reporting it, having my mail delivered directly, or literally any of the other smart options at their disposal, they just left the broken key in our mailbox. I can't access my mail and I'm driving myself ragged trying to get an agent (not the useless AI bot!) on the phone. I've called about 6-8 times by now with no luck. I've submitted a support request, scheduled callbacks, but haven't been able to get anyone on the phone. This is the worst service I've ever received from a post office.

The employees are always fast, knowledgeable, and friendly at the Fraser post office.read more

The Roseville post office, which I love, is apparently also becoming the favorite of other people…read more It's not unusual to go in there and see gigantic lines. That was the case today, so I decided to try a different post office. Fraser post office to the rescue! They are tiny, and out-of-the-way, which really helps in this particular case. And, the lady behind the counter could not have been more friendly. She had no problem scanning the 18 packages I brought in, and we had a nice conversation as she did so. I think I may have found a new favorite post office.

You won't find a more incompetent group of people working in one building. Don't waste your time at…read morethis location. You're better off paying a little bit more at UPS. At least there it's hassle free and zero wait time. Waited over an hour in like because the two ladies working the counter needed to talk to a single customer for over 10 minutes about some stupid trip she was going on. Makes me wonder how the city of Centerline hasn't complained enough to get these old hags fired and get some deserving youth who's appreciate and excel at the job in there. CLEAN HOUSE!

I went on 11-24-25 at 9:11 a.m. and a young black man wearing glasses was very nice . Thank you,…read morefor helping me send my express package to my daughter in Chicago.

Honestly any location I go into the employees are always terrible. For example today Debbie…read moreDingleberry at the 16 mile branch showed her lack of care and respect for her profession and customers. I understand being short staffed and busy and all the other things that go into working a job. Sorry your there for a check and you have to provide service. I came to the counter kind and understanding. I did not argue when I was told I had the wrong documentation I said I would be back with the correct information. But to be honest I'll just go somewhere else because your customer service is terrible. The funny thing is in todays world the customer has the option to just go anywhere. USPS could you please start giving your employees the basic training in customer service. Such as smile or say hello to greet someone. Not next and I can't help you come back later. Go stand in that line I can't help you. No wonder nobody wants to go here. I would rather use Fed Ex or UPS.

This is a nice little post office. Staff is generally very friendly and helpful. It can get backed…read moreup and crowded since there's only a couple windows, but they work hard to move everybody through quickly. They have all the basic supplies you need for mailing things out.

This post office performance is declining on a regular basis. A hold mail request means nothing as…read moreI keep getting packages and mail delivered on three separate occasions during HOLD mail dates over the last month. Staffing is poor to where they have to shut down during business hours. Also, a package with tracking was dropped off during non-business hours in their mailbox, only to never get scanned for acceptance and waited over a week for it to appear on their website. They at least admitted to not doing their job properly.

My wife has decided to gradually sell everything in her closet. I'm exaggerating somewhat, but not…read moreby much. She has a little business going through Poshmark, which means I take a lot of trips to the post office. I have tried other post offices in the area, but this is consistently the best. The Mount Clemens post office has been closed three times due to Covid already. It's closer to my house, but it's about 50-50 it will be a wasted trip. The chesterfield post office is generally good, but the dropbox in the lobby area is currently broken. This is how I drop off packages many times, so this is a problem, too. Besides everything being in working order, the business hours are extensive so you can get your packages scanned the same day. They are currently limiting five people in the main lobby at a time, but it moves reasonably quickly. The outer lobby area is very well equipped and well-maintained, with the ability to print your own postage as well as a fully functioning dropbox. Most crucially, packages you drop off in the 24 hour lobby after hours are generally scanned the next day. This is significantly better than most places are doing these days. And, despite the pressure of being in this line of work, everybody I have dealt with at the counter has been professional and friendly. I know my packages are in good hands when I bring them here.

Terrible customer service. Young girl on counter didnt want to tell me if she was open or not. I…read morebelieve i had an experience with her before and i hadnt seen her in a while and i was hoping they removed her from window. Very unwelcoming. Supervision??

Not sure the clerks name but she's very rude, I assumed the first time going there she was having a…read morebad day but as I continued to go she was just rude all the time to everyone. Definitely not a usps store I'll go to again

St. Clair Shores Mi. Post Office. Clerk 7. I made an error on the zip code for Hersey MI. Was…read moretold to get out of line until I had it right. I asked if she had the correct zip on her computer screen, seeing that she knew I was wrong, but she would't give that information to me. I guess she just wanted me to know who is on charge at the Shores Post Office.