I had a small flood and USA came the next morning and fixed it for a fair price. Just what I'm looking for in a plumber.

Proper steps wasn't taken and I'm dissatisfied with this company will never recommend or use in the future.

Neighbor asked for a referral but I would not use again but did complete the job overall within the timeframe despite damages and 10% over estimate. Communication - overall good communication except at the end with no follow up. Damages - mentioned the scraped up stairwall rail and no apology or effort the recify. I did even ask for paint they had to fix it but never rcvd follow up or a call. Price- price was good and comparable but it increased by 10% and I was not shown the issues that would have caused this higher price depsite that I was onsite all but 3 hrs. 1100 sq foot house 4900 with additional costs. Timely - arrived with four guys. I asked them to wear botties to not track anything on my white carpet and provided booties. It was not honored and something was spilled in the Master. read more

USA Plumbing - Scrapped up stairwell as part of the work. No apology or efforts made to fix it. - Plumbing Near Me - Annapolis, Maryland

I was charged an extra 9% over the total cost because I was paying with a credit card. These 'extra fees' should be told to consumer UP FRONT, before booking an appointment. If they didn't surprise me with additional fees I would have given 3 stars. read more

They came to my home to fix a household plumbing issue. Snaked a drain and said it was fixed and charged $350 for 30 mins work, which we thought was a lot, but we paid it. It turns out that the problem was not fixed. So we called them back and they said we would have to pay again ... so $700 total??? for a drain??? and if it really was not fixed the second time, and they had to come back out again the following day, we'd have to pay again, so basically $350 a day ... forever. The plumber was rude and aggressive with my wife when she was the only person home. These folks are bullies and scammers, they overcharge and don't do competent work. read more

I had a plumbing emergency at midnight with my sump pump. It was about to overflow and cause a flood. I would have preferred to avoid a late night call, but the situation required a plumber to come quickly.. USA plumbing advertises 24/7 service on their website. I called them at about midnight. Dispatch said their tech would be calling be in 15 minutes. 25 minutes later I called back and she apologized and said they'd call in the next 15 minutes. 30 minutes later I called back again and the dispatch said that it 'is the prerogative of the technician' whether to call back or not. This is not what they told me the first two times I called. Other than the typical, "I understand how you feel." There was no attempt to remedy or even apologize for the situation. The next morning the technician (7:00am) FINALLY called me back and seemed oblivious to my complaints or issues and acted like nothing happened and asked for my address to come out. I explained my frustration and anger with the previous evening. His response is that he sometimes just checks them in the morning. I didn't even comment on the audacity to assume he was still coming out to the house. Look - 24/7, I get it. I respect 'the discretion' of the technician. But instead of saying they WILL call you back (when you have an emergency), saying you'll page the tech and they may not get back to you until the morning would allow someone with an emergency to deal with it before it gets worse. What this feels like is that they want to advertise for 24/7 service, but only of total convenience if they are awake, to do the work. read more

We called them on a Saturday and they answered immediately, saying they could be out first thing Monday (this was after we were stood up by another plumber who never came or called, then two days later gave an excuse about being ill, but never responded when we asked to reschedule - who will get a negative review). Two techs arrived early Monday morning - they very knowledgeable and diagnosed the problem once they snaked the toilet (FYI do NOT use those hanging toilet bowl cleaner/deodorizers - one got stuck in the toilet). Since the house is 36 years old, we also had them check all the toilets and plumbing components in the house. They offered some great advice maintenance tips for the plumbing in the house. For all the work done, they charged a modest $350.00!! I highly recommend USA Plumbing! Debi read more

I called USA Plumbing up in the evening and they came out the very next morning. Their plumber Jason arrived a few minutes early and quickly got to work. I had a toilet that no matter how much plunging or snaking that I did, I could not break free the clog. I was worried that I would have to replace the toilet. Jason was able to take the toilet up and quickly "dislodge the clog". Turns out my dog dropped one of his large chew bones into the toilet and was somehow able to get it good and stuck in there. Thanks for the speedy service and saving me from having to replace the toilet. Now the only thing I have to replace is the chew toy... (The moral of the story, I have a bad dog but received fast and great service.) read more

Water was leaking under the sink. I couldn't identify where the leak was so I called USA Plumbing, Inc. They came out in 2 hours and quickly found it was a loose head on the sink nozzle. The repair man fixed the problem and then checked all of the drain piping to make sure there were no other loose fittings. Work was done efficiently and quickly. Money well spent. read more

They claim to have emergency service but did not call back within the designated 15 call back time.

USA Plumbing is the best...responsive, professional and fair. I have known and used USA for almost 19 years...Joe Martinez, the owner, plumbed my house when I had it built and has been there for me ever since. Today, Jason installed a new ejector pump and he did a great job. He was professional, courteous, and thorough. He did a great job of cleaning up afterwards too! read more

I needed some work done after having new flooring installed and USA called me back first - within an hour of my Home Advisor search. The new floor level meant that the toilet flange was too high to set the new toilet and the work required exceeded my DIY skills. They scheduled me for the next day and their plumber was here at the promised time. Joe, the co-owner stayed in communication with me throughout and Doug did the work quickly and professionally. I will be using USA Plumbing from now on. read more

I called on a Sunday and someone actually answered the phone and told me they would get a plumber to my house that day. We were in the middle of a huge ice storm so the plumber called me a few minutes later and asked if it could wait until morning due to the dangerous driving conditions. It was no problem at all and they were there the next morning at 7:30 am. They fixed my issue and were gone by 9:00. Awesome service and really nice team. read more

USA plumbing was fast and very helpful in finding a solution to my broken shower handle. They answered my call right away and were able to come out to my home the next day. Jason was wonderful, did the job quickly and was very pleasant to work with. I would recommend USA to everyone. Megan H. read more

USA plumbers are the best I had a leak and called 3 other company's they told me it would be next day or a big fee $$$ but I looked up plumbing on Google and found these guys I called they picked up on the 1st ring and told them what was going on the guy's name was Joe I think he is the owner but I called him on a Sunday afternoon at 1:30pm and I live in silver spring / burtonsville md and I Had knock on my door at 2:10 pm and let me tell u what these guys rock they fixed a leak from my hot water tank and was so nice and affordable and did not break the bank but I would recommend to anyone thanks joe the plumber :-) read more

USA is the way to go. After attempting a failed do-it-yourself repair and spending the night with a very leaky bathroom fixture I called three different companies and was told the earliest repair would be 24 hours away. This was a problem considering the frequency of emptying the container catching the drip. I called USA and explained my situation to Joe. He was great, understood my situation, and agreed to work me in as soon as possible. He sent Jason to fix the repair. In a matter of minutes after Jason's arrival he had replaced the cartridge, which I would have been unable to remove by myself, and stopped the leak. I have had service from other plumbing companies in the past and fell victim to a huge up-sale, which I found both awkward and insulting, as when I was told that my whole toilet needed replacing for the repair of a simple leak. (My father taught me better than that.) There was none of this nonsense with Jason, he was courteous, attended to the repair and asked if there was anything else needing attention. I appreciated his promptness, knowledge and polite personality. I highly recomment this company for your plumbing needs. Priscilla G. read more

Unfortunately, a mistake on their part on the job they did cost me 4 toilet and sink repairs. Was charged 3Xs what others would have charged....Never again. read more

dishonest and unreliable plumber! $600 to repair a elbow on a sink. dishonest and unresponsive. he was paid $600 deposit then price gauged it to additional $1500 in which he took the deposit and stopped responding after agreeing to finish the job. I then hired a new contractor who got the job done the next day for half the price. I contacted Joe Oct 30 to Nov 6 to simply send an email to the permit office to cancel his permit he kept saying he was to busy to send an email. not only he took my money and ran but also complicated the issuance of the permit for me. read more

Price gouging. We had two leaky drains. He used plumbers putty on one drain, and caulked the other drain. He replaced a gasket in one tub. Total time: 45min. Total charge: $285. No joke. I was in a hurry as I had to take my mom to the airport, so I wrote the check. I have since called to inquire as to why it cost so much, but I haven't received one response from this company. DO NOT USE THEM. I was told their labor rate was $95/hr, but that clearly is not the case. read more