We made purchases with the assistance of Nick. He did not push us to buy anything, but rather gave…read moreus factual information to guide our decision-making. Once we decided on our multiple purchases Nick carefully guided us through the operational details for the equipment. He answered all of our questions, showing great patience with a non-tech savvy couple. At all times he was polite, professional and of good humor. This employee is a fantastic exemplar for your company! Isaac & Deborah

Dishonesty. I was told that a deal existed when in that…read morepresent reality, it did not. The manager (James) literally pretended to be reading from the list of promotions and told me that if I bought an SE with Next Up, I could trade in the phone after a month, pay a third of the value of the SE and have a 16 for free. He made it seem like a great deal, laughing and all happy for me. He was acting and lying, fully aware of his lie. Later, two reps in person and two on the phone told me he had in fact lied. I then had to pay $55 to return the SE (At and T on the phone did reimburse me). He also continued to lie, saying that he had not in fact lied. I have left my phone number for the district manager (linda) who has not bothered to call me back. This is a first for me in a phone store. When you go there, prepare yourself as if you are about to buy a used car. Do not trust what you hear. Research it, then make a decision.

They completely misrepresented speeds in Medford. Can't get coverage in my home. My neighborhood…read moregets less than 5mbps. Zero download speed. Most of Medford's east side is slow. I feel bait and switched.

Us cellular as a company Is difficult to pay off a phone I…read moredecided to switch providers cause I'll save 150 dollars a month and trying to pay off one of the phones is a nightmare Only mistake I made was not paying off the phone in question before switching companies You would think a company would gladly take your money however not us cellular a full star rating in to much a quarter star would be a more appropriate rating

Had trouble with old phone charging - Charger port - battery - Jeff was super kind and helpful…read moresetting me up - had upgrade been with Verizon for awhile ...

Things went wrong but none of it was the Verizon representatives fault. Simon was very patient and…read morecourteous. I would recommend going to this location if Simon is there. I really appreciated his professionalism

We've been with T mobile over a month and we are really not happy. First, the people at this store…read moremade us come back 3 times before they managed to get things set up correctly. Now I have been trying to sign up for the streaming services that are supposed to be included - which we are paying for - and they don't work. We've been trying more than a month to get help and the 800 lines hang up on us, and the people at this store don't answer the phone. Ridiculous. Will probably change carriers again, soon.

Dealing with cell phones can be challenging, lots of hoops etc but Ethan made a rough experience…read moremuch easier. We got all of our services transferred from Verizon (see ya!) and was quickly set up with and IPhone and IPad. Thank you Ethan and Tim for great service. .

The wait time to just drop off equipment is absolutely ridiculous…read more Spectrum is terrible anyway and they definitely don't try to redeem themselves here

About a year ago i took my old phone to Mobile Madness to fix, but it was beyond repair because of…read moremultiple issues. So instead of repair, I bought a refurbished Samsung phone from them at a good price and its been working great. However, Samsung switched to Google RCS format without my consent. My phone became full of non-stop spam Trying to text and call out would take several minutes each time to do. I took the phone to Aaron at Mobile madness where where he fixed my phone and restored it back to its previous smooth and spam less operating system. He was very professional, and friendly, in solving this problem quickly. Thank you, Aaron

They didn't respond to go my online inquiry about battery replacement. Would not recommend.read more

I set up a new service with Verizon after 18 years with a different carrier. Cody in Grants Pass…read moremade it a seamless operation. I had a new phone and service in about 1/2 hr.

Please GO to ANOTHER Verizon store in Medford! Michael was extremely PREDATORY and a POOR listener…read more He was more interested in ADDING items to my bill, in additional to my NEW phone, than giving me what I needed and could use. "NO" to a Verizon Visa, "NO" to a watch, "yes" to the hotspot but not 100%, "NO" to a tablet. He WAS aware I had a Samsung G6 (USB) but let me out the door WITHOUT a USB-C so I could CHARGE my new Google Pixel. WHATEVER dude! When I decided to return the DSL hotspot box a week later, UNOPENED, he was curt and really couldn't be bothered with my return or the reason why it was unopened! This situ COULD be a MANAGER/management issue or lack of CUSTOMER SERVICE training but not sure. Regardless, this STORE has an issue. I worked as a territory sales manager for 20 at several Fortune 100 companies so I KNOW what GREAT vs POOR looks like! Oh, and he KEPT my 83 yr old mom's "faulty" Samsung A series phone for HIMSELF, when we mentioned we'd like to "donate" the phone we purchased online that was having "update issues." How UNPROFESSIONAL and probably against Verizon policy...but neither here nor there. My mom and I just wanted our new phones activated so we could get the heck out of there, ASAP!

I echo the sentiments of MANY people who have the same complaints. Short version: continuous rate…read morehikes for service that is mediocre. Over $100/month just for internet? And an extra charge - "convenience fee" to pay online. Are you f...g kidding? I too, will be looking forward to Hunter.

I've had Charter Spectrum for internet, the 500 package for almost 7 years. Over the first 4-5…read moreyears, they delivered a competent signal with few interruptions. The price began increasing by year 2 or 3, about $5 a year every year. If they skipped a year, it was $10 more the following year. Over the past 2 years, the signal consistency has degraded. There will be a few days, here and there, where the speed was so slow, streaming television was impossible. Then, out of nowhere, it went back to normal. Sometimes there was insufficient signal to make a connection. As of this writing, the "stuttering" signal effect has lasted half a week, seemingly normal for a few days, then back to being unusable. This occurred at all hours, not just during prime internet use. My wife has a position that requires her to have a competent internet connection so she called the listed 800 number to inquire what could be done. She was told that the company was aware of the problem and that it would persist for several more days. Here's the takeaway. We only use internet from them so we aren't dependent on them for other services. That internet is now $100 a month and they specifically state that they don't provide credit or refunds for what is essentially their poor infrastructure. They also don't pro-rate the bill over the number of days that bill is paying for service, even when there are multiple days of EXTREMELY poor signal quality that they know about. If you quit one day into a new billing cycle, that's still $100. You don't get what you pay for, they know it and they don't give a s#@&! I don't cater to a business. If they want my revenue, it's on them to earn it. I went to drop my equipment off at the local store. Being 10th in line for 1-2 representatives working, they are as bad as a used car salesman. While everyone waits 1.5 hours for their turn, they get chummy with the client and then work their upgrade sales tactics to convince a customer they need better, or more services than what they came in for. My case was very simple. No chit-chat. I didn't answer their dialogue questions of why I was quitting or what service I was replacing them with. It's immaterial at this point and a waste of my time while others are forced to wait. I deserved better and so does everyone else.