Once I found a direct phone number to this location (thank you Yelp!) it has been so much easier to contact them. We've lived here a long time, and I can honestly say - when we do run into a problem, they figure it out and address it. And we love our postal delivery woman We hit a problem this week, and she actually rang our doorbell this morning, giving us a chance to provide details and discuss possible options. VERY nice of her. read more

I second Stephen's comment. I ordered a package online that said it was delivered on 1/18/13 and I've yet to receive it or get an explanation as to where it ended up. I've contacted 1800-ASK-USPS who then directed me to Consumer Affairs who said they would contact the post office responsible and get back to me. Well that was a week ago so I've contacted this office directly and we'll see if they decide to follow up like they've said. My roommate has had several packages delivered to the wrong house as well and has to rely on neighbors to return them. Well, no neighbors have returned my package and I'm extremely frustrated. read more

This post office is one of the worse I've ever dealt with. I get other people's mail, almost daily, in my PO Box. It makes me wonder how much of my mail has been in other people's PO Boxes. read more

I've decided to post a 1-star review to this branch every time when they claim my address is incorrect and my package is undeliverable. Well, this happens AGAIN. So here I am. This leads me to think that UPS guys, FedEx guys are WAY more clever than USPS guys since they could always deliver my packages without address issue. I am sorry that clever guys in USPS are misblamed, but I don't really feel sorry when thinking about all the troubles and hassles your STUPID guy has brought to me. Give yourselves some applauses. You deserve it! read more

THEIFS! THEY WILL STEAL YOUR PACKAGES. I sent 3 identical packages out on 7/7/2014, out them in the INSIDE drop box. 2 of the 3 made it out and the 3rd one is miraculously missing. Ashley, who claims to be filling in for the supervisor Deborah, was of NO HELP. Told me they received the electronic ticket but that the package was not at the post office. Really? Funny, whomever was scanning in packages that day STOLE my package. They said wait a few days to see if it show up. I suggest it show up real quick as I will contact every news channel in Austin and file a police report. read more

This post office is tucked away on Lake Creek Parkway not too far from the Alamo Drafthouse. Don't tell anyone, but no one knows it's there. As a result, the lines are almost always short. Do me a favor and keep it a secret! read more

I have always been an avid supporter of USPS because I would hate if it ever collapsed... but honestly, this division of USPS is worst ever. They misplace mail & packages all the time & are unhelpful when you try to call for help. read more

Wow! First time for everything... the best customer service I've ever experienced at a post office. Quick wait, maybe 3 mins. Mrs. Mary was so incredibly helpful and didn't make me feel rushed. Even the elderly customer that was before me came back in panicked she couldn't find her credit card. We helped her search her purse, wallet and even coat pockets. Another customer had just walked in and picked the credit card up from right outside the post office doors to return it to the employee right next to us. The sweet elderly lady was delighted for the amazing customer service and all this while a small line was forming behind us the week before Christmas. Please slow down and help others, it's the best gift of all! Thank you Mrs. Mary for your patience & kindness! read more

WORST post office location. Whoever decided that the location for this was a bright idea is truly a complete idiot. As busy as this post office stays, there is literally about 15 parking spaces, if that. Right now during the busy holiday season? NONE are available because they are filled up or people are parking on the street. SERIOUSLY?! How is anyone supposed to do their business when it's this ridiculously busy. To add to that, there are only 2 people that work the counter. In addition to this nightmare, don't even try calling their phone number because it will give you a busy signal or keep ringing. You know what? Don't have a phone number listed if you AREN'T GOING TO ANSWER IT!!! I'm absolutely FED UP with not only this location but with the USPS as a whole. It's gone absolutely down hill. If you don't have the staff to run this smoothly and efficiently, then maybe you should consider paying them more in order for SNAIL MAIL to actually get to it's desired location. read more

HORRIBLE HORRIBLE HORRIBLE SERVICE! The African-American lady there was so rude. She didn't even bother to answer one simple question of mine. It's people like her who give USPS such a bad name. There's a lot of attitude and eyes being rolled. Worst place ever! read more

This PO has been a nightmare. The counter help is a joke. I don't recall his name, but the older, Asian gentleman is a complete "ARGHH" (i'm to nice to say it) but he is USELESS! The times I have had to go there, if I am next in line, and he is the agent I have to work with I let the person behind me go ahead. Because I simply refuse to deal with him. He has lost packages and charged my card double for international shipments to my in laws with no follow up, until I went back in person and had to speak with a manager. Who, when I explained to her the situtation, was like "oh, that's you? no worries, here is a refund." He had done nothing but chat to her about it, but no follow through, until I showed up in person after 5 days of crickets and nothing from them. Also, our latest bad experience- a missing registered mail piece coming from Europe also. The tracking number says it was in NY and 10 days later was logged in Austin and out for delivery. OUT FOR DELIVERY. And my hopeless, but well meaning mail carrier doesn't have a clue. We went to the office last week, and still have heard nothing, and Mail Lady X - still has no idea where she could have dropped our letter. My guess, the clutz I know her to be, because she's broken things in our office, when rushing to go pee in our facilities- had it fall between the seat or something, and doesn't know where the heck it is. We miss MR. C here in 78729. Best of luck you if you happen to read this, mister postman. and to the rest of you- beware and be advised. it is a gamble dealing with this location. read more

So many lost packages this holiday season. At least 10. I placed a group of prepaid packages up on the counter where instructed since they were too big for the slot. Never were scanned and never seen again. Many times I drop them in the slot before closing and they are not scanned in until the next day. The lines are very long near the end of the day with shortened hours from every other post office in the region that I have seen. (They close at 4:30 and are only open for 3 hours on Saturday.) I tried pickups from home but they are not reliable either and that has been the case in general at 3 different addresses. Maybe 60% actually picked up my packages. Usually routes seemed shared with one employee who cared and tried and one that didn't give a crap. I put up cameras just to prove they were not even showing up as they would say they tried and something was wrong. So I walk 1.6 miles each way every day to send my orders out and they can lose them before they get scanned, and even lose them mid transit. And I don't ask for perfection. I just expect an organization such as this to be dependable when they are such an important part of our daily life and commerce. What happened to the work ethic of the pony express that the entire thing was founded upon? I cannot speak of specific staff members at the branch. I have no issue with them or any individual. I just want accountability. And when I file a complaint or a claim I actually want to be contacted at some point instead of fully ignored. I don't feel I'm asking a whole lot with this. read more

I've always gone to this location and the staff is always extremely kind to me. The only negative is the parking lot is a total disaster. Great customer service and it usually goes fast. read more

I have had nothing but excellent experiences at this location. The staff are always very friendly and efficient with processing my postage. I often send packages overseas which requires special customs forms and a good amount of typing on their part. I have never had an issue. read more

Ughh...i don't why small envelope don't go in my post box..they said there is notification in my mail box...when i checked there nothing directly went here to pick my small envelope and is lost with in 4 days... nothing is in order so dusty place...they search for 30 mins and said they have to investigate it...i don't whether will get my small envelope or not have to wait... read more

took 17 days after they claim to have tried to deliver my package to get it. and an hour on the phone and 45 minutes waiting inside. there was no attempt to redeliver and they tried to send the package back. read more

If I could give no stars I would. Watched "Mrs. Fran" belittle the man in front of me about his inability to find the proper envelope when he was asking for shipping advice and then just talked over him and said next. I came up and she stated "I can't give you tape to close the box if you aren't shipping it priority." This is after I waited in line for 20 minutes and I had went to the other Cedar Park store yesterday and they had no problem putting a piece of tape over the top of my box. Poor customer service, actually she is just plain rude. Pretty sad. If you need help do not go here. Apparently you should know everything about shipping and bring your own tape. read more

If I could give them a zero I would. I am missing two packages that were supposed be delivered this week. The postal service needs to take pictures of the packages even if they put in a locker. read more

Ok Just the other day someone put on our porch a stack of mail they had received in their box by MISTAKE it was date FEB 19th YIKES! And we have had to pay LATE TOLL CHARGES BECAUSE WE HAVNT RECIEVED OUR BILL! WE CONSTANTLY GET THE WRONG MAIL TOO! Now going into the PO is another story the are the most UNFRIENDLY crew of people they must hate their jobs. they don't smile and seem put off to serve you and they take forever. I really dislike going in there, so I try to do everything on line so I just have to drop it off and not make any contact with staff. I just tried to call and discuss this problem of getting wrong mail and they do NOT answer their phones. My mail man is very friendly though, but not efficient enough! read more

The post office on Lake Creek Parkway is the worst post office I have had. A package was supposed to be delivered on July 12th and the carrier said it was delivered but to who I don't know. I reached out to the manager at the post office, after calling 15 or 20 times and whoever was there hanging up on me, someone finally answered, needless to say he pretty much said it was my problem. if I could have given this post office a zero I would have read more

This place is super inconsistent with pricing. The only consistency is the power service and extremely poor attitudes from the ladies at the counter. One day I go in to mail a package with 2 of my products I sell all the way to Minnesota. It was $4.00. The very next day I try to mail just one of my exact same products, not 2, just 1 this time, to Georgetown... 25 miles away. It's almost double the cost. I say forget it and the lady is so extremely rude and makes a huge deal about how she already printed the postage... I explained to her that the cost isn't adding up and she took it very personal and started raising her voice and getting snappy. I also needed a stamp to mail a bill and she made sire to take her sweet time and do all the paperwork and voiding before she gave me stamp. There are 2 men in there that are very kind and helpful. It's the women that are rude. I waited in line several times listening to them talk to foreign people poorly and rudely because they didn't understand mailing procedures.. they have chairs at their desks so they don't have to stand and be active. They are lazy and unkind. Government's finest. I will make the drive to Cedar Park, they are much nicer. David from Chicago is kind and wants to truly help. read more

5 days in transit after leaving Dallas and it still hasn't arrived in Austin. It sat in Dallas for a week as well. The package is now 10 days late for delivery. Tried to file a case online, after entering all the info multiple times, the website let me know the email function was down. Not before I wasted all that time, naturally. So I spent 8-10 minutes navigating their stupid phone tree, finally got to an agent line and it's a 35 minute wait with no option for a callback. I'm suddenly all for privatizing this shit agency. read more

This post office supposedly services the 78717 zip code. I live in Platinum Lakeline Apts and I feel fortunate to receive my mail. There is no way to mail from here because the outgoing mail slots are stuffed full all the time. The branch never answers their phone and the office here is clueless. They suggest going to a mail drop but there in none nearby and I dont drive. I walked to this branch once and felt as though I was in a foreign country. Personnel there were like robots with no ability to process incoming information. Maybe Hillary can get something done or maybe it is time for an idiot like Trump who will ship out any foreigner.LMAO. OMG is this really the USA. What a inferior, second rate country we have become! I noticed one good review..obviously penned by the canine on the keypad.LOL. You are crazy or your boyfriend works there. read more

This post office has been refusing to deliver our mail for about two weeks solid now, including life-or-death blood thinner medication for an elderly relative. They keep leaving notes with BS excuses that don't actually match the facts. Excuses include "No secure place to leave mail" and "Mailbox full". Both patently false. There is also someone available 24/7 to answer the door and accept mail/packages personally. We have a secure parcel locker, empty. There is also a locked mailbox with slot on the front porch, also empty. There is a privacy wall around the porch to put packages behind. We even went into the USPS delivery platform and gave them permission to leave unattended packages. Nothing. And don't think shit-rating them is our first step. We reached out through email, they said 'sorry, come pick it up, no secure location' once and then stopped answering. We reached out through Facebook and Twitter. We tried going through the online interface. And the one email response we did get threatens to send all our mail back because we can't make it to the post office during their limited hours. Now they won't even answer the phone. We are missing bills, life-saving medicine, and lord knows what else. This last time, they left a note in the empty mailbox letting us know there is a "box full of mail and parcels" being held at the station. What the hell?! read more

I drove to this location because I had a bad experience at my neighborhood post office. The clerks were kind and accommodating. They had someone greeting customers and getting our transactions started before we were even at the counter which made the whole process more efficient. I was mailing out two packages, and all of my options were thoroughly explained to me. It was busy and there were some ornery customers but the staff kept their cool and maintained a professional and kind attitude. It was just such a huge difference from my experience at the other post office. Courtesy goes a long way. read more

Nothing special about this place, I'm giving it one star because the supervisors there are idiots and unprofessional, and you have to wait a ridiculous amount of time at the door after you knock to get you packages. Only reason I'm giving it a single star is because my mail lady out of that location is great. Also for all you people who are complaining that they close early it might be because they close at 4 not 4:30 so any amount of time they are open after 4 is what we call staying open late in the US read more

VERY RUDE EMPLOYEES WORKING HERE. I show up with a package and a prepaid label. The guy behind the counter tells me that I need to tape the label onto the package and expects me to pay for a roll of tape and do it myself. When I ask him if he could just use the tape that he is using, he decides to show an attitude. Ok, wow. I didn't know that spending 5 seconds to tape on a prepaid label onto a package is such a big deal around here. Great attitude, guys!!! read more

This location is so much better then the one closer to my house off of Jollyville rd. Everyone here was so nice and the line moved quickly. I will always drive a little extra to go to this location instead of the other one, it's worth it. Thank you! read more

I have been coming to this location for awhile but not too pleased with the customer service. Some of the workers are friendly but others are quite the opposite and seem like they hate their job. The guys behind the door who get my packages are friendly too and try to help me out with anything I need there. The waiting line is always pretty long but that is understandable. Thanks for reading! read more

Note that this post office is called the 'McNiel Office' even though it is actually on Lake Creek. This is a small office, with only two clerk positions, but two factors make this PO well above the average Post Office. 1) Employees here seem satisfied with their jobs, and will actively try and help. Whoever manages this location treats his or her employees with respect, and thus the employees treat the customers with respect also. 2) They do something here that I've never seen before. Even though they have only two counter positions they almost have have a third clerk with a portable scanner and credit card machine. He goes up and down the line asking if people just want to buy postage or merchandise with debit or credit cards, or if they need him to find a package for them. This technique greatly reduces wait time. All post offices should follow this model. read more

Legit the meanest post office I've ever been in- this one woman ever single time asks me to take the contents out of my packages bc she doesn't believe all I'm mailing is books - she is so extra and I cant. Do not come to this establishment read more

I wish I could give 0 stars. This place is a joke. Terrible hours and the slowest employees I've ever seen. My mom worked for USPS for over 35 years, so I'm familiar with how the post office should work. I hope someone in management cares enough to make a change at this location. IT IS SO BAD!!! read more

This maybe in fact be the worst post office in the US. I have lived in my home for 5 1/2 years and have had to come here at least 10 times for packages that have failed to be delivered and I don't get much delivered. Despite my multiple complaints they can't tell the difference between Trail and Cove in the address. Aren't you the post office? It's been the same carrier the entire time! No new employees. Oh and they do not answer the phone...EVER. At least half the time the package is never recovered either. read more

Why does no one look at these reviews???? Worst post office in town. Why are they never checked??? They close at 4:20 NOT 4:30. I watch them get in their cars at 4:30. The other post offices have friendly staff and they are always helpful. Why do you stick us with the worst of the worst???? I'm going to start filing a complaint a day with the post master and see if we can get some changes made. At least make them do their job. I'm not even asking they be nice about it. read more

The vast majority of things I order online either don't arrive at all or they get dropped off at the wrong house and neighbors have to bring them over. read more

I stopped in here during Christmas, and I totally needed stamps to send two payments out before I headed to work. The line was out the door (OK, granted, it was like, December 18th) BUT, here's where they lost me-- There was no stamp dispenser in the lobby. They make you go through the line. So, in Shoehead World, any post office that doesn't have a stamp machine in the lobby, is automatically an EPIC FAIL read more

This post office does not have good customer service ... A package sent to wrong address and the so called manager which I think she not a manager at all at this location is fit to do her job. The only thing need to be done is retrieve the package and either return to sender or let me pick it up.. Well the so called manager is being very difficult in doing either one this is the 3rd day I have to call 512-249-7307 McNeil Station in which she always answer the phone. I have already file a complaint with this post office and will go further up the ladder to see she is trained in better in customer service and handling customers professionally. I am writing a letter to her boss to her reprimanded. Unsatisfied Customer read more

This is fairly common among USPS facilities. Under staffed, no self-service equipment, uncaring employees. I've tried to use the on-line hold mail app twice. It says it works but don't tell this PO staff that. Both times came home to completely stuffed mail box. When I asked the staff, they didn't have a clue as to why the mail wan't held. If you miss a parcel that needs a signature, you go to the PO and ring the bell at the pick up door. Rarely does anyone come, so you go inside and wait in line and they direct you to the pick up door and shout out to someone in the back to go to the door. The entire USPS needs to be shut down and privatized. read more

This location is completely lacking. They lack a mail drop for packages. They lack a machine to mail packages. They lack a postage machine for regular stamps. This post office is pretty much useless outside its business hours. And about mail delivery: I recieved a notice that my package was delivered on 12/31. Guess what, it's not in my mailbox and hasn't shown up by 1/2. So I called the post office and they said to call back between 8:30-9:30 am to speak to the carrier. Ok, sure not a big deal. Except the phone is constantly busy between 8:30-9:30 am and when you call at 9:50 the carrier has left. Two stars only because the customer service people have manners and when this PO is open you can actually pickup your mail (unlike Bluebonnet PO). Take home message: If you want to mail something, I highly recommend going to the Jollyville PO or even the Far West PO since both those locations have postage machines and drop bins for packages with posted already affixed. If you need customer service, try the old McNeil post office - the line there is usually non-existent and they are friendly. read more

Rudest staff always. Sorry you hate your job so much, maybe you should quit and find another one instead of bringing every customer's day down. read more