In April 2025, I purchased a CPO 2023 BMW X5 from Valencia BMW; this is my second vehicle from this dealership. Unfortunately, only a few months later, I began experiencing significant shaking whenever the brakes were applied. Concerned, I took the vehicle to Beverly Hills BMW for an inspection. They informed me that while the brake pads had indeed been replaced by Valencia BMW in March 2025 (just weeks before my purchase), the calipers were already below minimum factory thickness and should have been replaced at the same time. This oversight ultimately led to the unsafe braking conditions I was experiencing. I contacted Valencia BMW and spoke with Sales Manager Dave, who assured me they would help me out. However, the assistance offered didn't reflect that reassurance. They proposed replacing the brakes "at cost," yet the estimate they gave was actually higher than Beverly Hills BMW's standard retail price. And despite this being my second purchase from them, I have not heard back from Valencia BMW since. Their lack of care in really trying to resolve this issue was really disappointing. It reminded me of that old saying: dealerships are wonderful to you right up until the moment you drive the car off the lot then the support suddenly fades. This experience has made me question the thoroughness of their CPO inspection process and their commitment to long-term customer care. For anyone considering a CPO purchase, I strongly recommend having the vehicle independently inspected before finalizing your decision. read more

I had the best duo!! Rob in sales (he beat all my 5 other quotes in the valley and I ran to him after work. I was in and out of my car purchase in an HOUR tops.) And Bob, in service! He also went above and beyond to make sure I had a seamless transition from my car to a rental vehicle. Everything was addressed rapidly and was greatly taken care of. Literally the best duo!! They worked together to help me out , thank you so much! read more

Valencia BMW - Rental vehicle for a couple of days! - Car Dealers Near Me - Valencia, California

See all

On April 1 around 4:45 pm, I returned my leased BMW X2 to this dealership. After its done I requested a courtesy ride to go home, Anthony, service department, said the Sales department will take care of me. Around 6 pm, Greg Poland, Sales Manager, said no one is available to drive, asked if I can go home on my own, I said no, he smiles happily. Eventually Anthony arranged someone to drive me. How unprofessional this sales manager is? read more

I'll tell my story and you free to decide for yourself. They got car for us (new), but it had already 50 miles, no any stickers inside or outside, like new car should. After we agreed on numbers, we got into worst office of Robin P. (Evil blondie). We should sign a lot of documents and they all were digital. In moment when we started reading them, she started pressuring us and be impatiently, not giving us the opportunity to read what we sign. She started zooming documents on tablet, that only sign window is visible and at our request to tell what these different documents were about, she began to get nervous and hurry us. Then she began to sell us extra warranties by cheating, giving unrealistic prices on different kind of work($5600 to change windshield, ~$5k all rotors and brake pads) In our contract this dealer put 25 miles instead of actual 50 miles. They took our signature on document, that they installed frame for front license plate, we found out only we got printed copies. In couple weeks they sent us a letter which said at the end that for this dealer the most important thing is honesty and transparent approach to customers. It was really fun. Would I use this dealer again, for sure not! If you want to be scamed and ashamed, welcome to bmw valencia read more

Had a fantastic experience buying our pre-owned BMW X3 here. We worked with Amr and he was super communicative over text, and then had the car ready for us when we came. It was one of the best dealership experiences we've had. The car is great too! read more

I recently visited this dealership looking to purchase a specific vehicle and unfortunately had a very disappointing experience with my sales consultant, Mazen. From the moment I walked in, I felt judged based on my appearance. I understand that I may look young and not very formal, but the attitude and energy I received made it clear I wasn't being taken seriously as a buyer. There was no effort to build rapport, no sense of urgency, and no attempt to actually work a deal. What surprised me most was that he never even offered to run numbers or try to negotiate. Instead, I was quickly given high numbers with a tone and facial expression that suggested he assumed I couldn't afford the vehicle. No questions were asked about my budget, income, or financing options. For context, I make well over $120k a year--but that was never the point. As someone who has been in the sales industry myself for years, I believe every customer deserves the same level of respect and effort, regardless of how they look. I didn't come in to brag about what I make; I simply expected the salesperson to do his job and present the best deal he could. Like anyone else, I just wanted to save money. Instead, the entire interaction made me feel belittled and as if I was wasting his time. In reality, I was a serious buyer ready to do business. At the end of the day, customers are the ones putting food on the table--whether the commission is $10 or $1,000. Treating people with respect and giving them your best effort should always come first. Because of this experience, I will be taking my business to another dealership that actually appreciates its customers. read more

my neighbor come home with a new BMW i4 and asked him where he got it. He put me in touch with James Chon in the internet department at Valencia BMW, and I'm so glad he did! James was fantastic--he took the time to show me all the benefits of both the i4 and i5. I ended up choosing the i5, and James made the whole experience easy and enjoyable. He was attentive, polite, and even offered to bring the car to my house to make sure it would fit in my garage. Best car-buying experience ever! I highly recommend James and Valencia BMW read more

Valencia BMW - BMW i5 - Car Dealers Near Me - Valencia, California

This is a follow-up to my previous review of Auto Nation BMW of Valencia and, frankly, I'm even more disgusted. The Porsche Boxster that I purchased and returned within the 5-day, 250 mile money-back guarantee was the result of an independent mechanic warning me I would incur substantial repair fees had I kept the car. My disgust today is learning about how this dealership may not, to put it diplomatically, have the highest ethical standards. What do I mean? Well, for the Boxster purchase, I traded in my 2014 Honda Civic. However, when I returned the Boxster, thank goodness my Honda had not been sold. Otherwise, this dealership would have had to have written me a check for the amount of the trade-in. Fair enough. What does NOT sit well with me is that although the car is no longer listed in their inventory, their appraisal was just over $6,000. However, when I got the Honda back after returning the Boxster, I learned this dealership had my Honda listed at just over $13,000!!!! Now THAT is some gangsta' stuff (you know the word I really want to write!)!!!! The Auto Nation business model does not sit well with me as it appears ripe for deceit. E. Becton, Ph.D. read more

Valencia BMW - Car Dealers Near Me - Valencia, California

Lied about having a brake special, very discriminatory and takes advantage of black women. I called them the day before to confirm a special and they hit me with the "we're not doing the special" very rude and weird. read more

My name is Artak I normally don't write reviews, but I feel people deserve to know about my experience. I brought my BMW in for service, fully confident that my repair would be covered under the warranty I purchased. When I bought the plan, I specifically asked if it was truly bumper-to-bumper coverage, and I was reassured multiple times that everything on the vehicle would be covered. That was the only reason I agreed to pay for the warranty. Now that I actually need to use it, I'm being told the repair isn't covered. This feels completely misleading and dishonest. I trusted what I was told when I purchased the warranty, and instead of being protected, I've been left to pay out-of-pocket for something I was promised would be taken care of. I want to make it clear that my service advisor personally did what he could to help me, supposedly and I appreciate his effort. My disappointment is with BMW's warranty practices how the finance manager personally lied to me and the way customers are misled into thinking they're covered, only to find out when something happens that they're not. It's extremely frustrating and disheartening to feel like I've been taken advantage of, especially after putting my trust (and money) into BMW. I specifically asked for warranty customer service phone number from my advisor and I was provided with this information so I called and the worker at the warranty department said himself that they lie to the customer about the warranty and how it frustrates them because everyone gets lied to and customers go to them asking for what was promised I bought my vehicle a year ago exactly and my car has been in to service like five times for a major part replacement (meaning the car was non-drivable) and this is not the first time they didn't cover the repair cost read more

I received confirmation that I would be getting the car I wanted, and they ran my credit. However, they made a mistake with some of my personal information, which caused my credit score to drop by 41 points. When I addressed the issue, they told me to dispute it and assured me they would accept the correction--but they didn't!!! I was extremely disappointed by the lack of professionalism from the person in charge. So, I decided to visit another branch, and I was pleasantly surprised by their full transparency in handling my information. read more

Scheduled an appointment for my car. Besides the maintenance it had recalls that needed to be fixed. Arrived at 7:00 am for my appointment and had to wait for the service coordinator to arrive. Got a ride home and was waiting for a loaner vehicle. Had to follow up couple of time to check on the status of the loaner. Got a text at 4 pm saying they won't be able to offer a car. Had to go and get my car back so I can drive to work in the morning. As I was picking up my car not even an apology. Just got my keys and left.. For the price you pay service should be a priority. Waisted my whole day and missed work. All for nothing. Is this BMW service........think again before visiting... read more

Service department is terrible. The schedulers and the service advisors are not on the same page. After making an appointment and waiting a week to bring my car in, I was notified by Bob the service advisor that they wouldn't even be able to look at my car until Tuesday. This was on a Friday. Also, they cannot provide me a loaner. He offered to call me back as soon as they had loaners in stock and not so busy. That was a month ago and today I got the call saying they finally have loaners in stock again. My BMW is being repaired over at Pacific in Glendale, and although the drive is not as convenient, I will not be going back to Valencia for services on any of my BMW's going forward. This is not the first time we have had issues with service there. read more

I worked with Edwin Lopez, sales manager, he was very helpful and helped me find a similar BMW when the one I wanted was no longer available. He was very attentive and walked me through every step of the process. Will definitely recommend to family and friends. Thank you Edwin and BMW of Valencia, the best!!! read more

oh yeah! I totally forgot to give an update. When I went over to Century West BMW, I secured a brand new i4 M50 which I also got wrapped in matte green. Simple respect for a customer goes a long way! read more

See all

I called in and spoke to a gentleman named Chandi who is a salesman I asked if I could return the lease at their store since I had gotten the lease from South Bay bmw he said absolutely there is no problem with that and asked if I'm interested in a new car, I said if the deal makes sense I might consider it, but I clarified with him first numerous times if I don't end up buying a car can I still return the lease to which he said yes every time and said let me also clarify with my manager, he then called me back saying we're all good! I came that day April, 26, 2026 as agreed and brought my car in I asked him there again am I able to return the lease if we don't end up making a deal on a new car he said yes, he showed me a few cars and we went back to "talk numbers" his manager than came in who's name is Jeremy and he asked me if it's okay that they ground the lease and have bmw bill for any issues with the car instead of adding it to the newer car if I were to purchase it, which I said yes so that means that the lease return has nothing to do with the newer car and Jeremey said yes, he then showed me numbers on the new car and we didn't reach an agreement he actually said "I wouldn't buy a 4 series for that payment either" this is supposed to be the manager, he then left and Chandi came back and gave me my car keys so I asked aren't we returning the lease and he said no we can't do that because we were under the impression that you would buy a car, which rubbed me the wrong way I was furious to the say the least I asked him didn't you tell me that we can return the lease which he said yeah my manager told me to bring you in, which is crazy to me that they lied but it gets even worse his "manager" Jeremy came in and told me we can't ground your lease and I asked why you told me previously that it has nothing to do with the new car he said you would have to do a third party inspection and I said you told me that you do the inspection, he then said he would talk to the General Manager and see what they can do, he came back a few minutes later said we're not gonna ground your lease since you bought it from South Bay go to South Bay, I was extremely surprised and felt very disrespected so I asked to speak to the general manager then he said he is the general manager literally lying and giving me false information like they did when I asked them if I could return the lease without purchasing another car, this is extremely disrespectful and disappointing I ended up leaving my car there for service because they told me that is the only thing they can do I can't believe they would treat people like that and lie just for a sale all I wanted to do was return the lease and I asked multiple times if I could do that and they said yes but all of a sudden since I didn't purchase a car they're treating me like this! I don't usually file complaints but I will be reaching out to Auto Nation, BMW financial, Corporate because this is not good business nor is it even humane to lie to consumers, I hope I'm able to return the lease because this has been the worst experience I've ever had read more

This review is about their SERVICE department. I've been servicing my car there for more than 5 years now, and service has gotten worse every single year. Staff are straight-up rude, service advisors standing around chatting, and don't care about their clients waiting. It is getting so pathetic! read more

Left my 2015 BMW M3 with service department for over a major service which lasted 10+ days to come back and find they curbed the BBS LM wheel along with the front bumper. They tried to stage to vehicle in a manner so I wouldn't notice it upon pick up! See photos... I started the claim started with dealership upon inspection at pick up. They the service director accepted the claim without any hassle, but now they are attempting to ignore my repair estimates. read more

See all

Valencia BMW offered a great initial purchasing experience but as soon as the papers were signed, I was treated like an afterthought. They took no responsibility for the faulty vehicle they sold. I purchased a used vehicle through Valencia BMW/Autonation at the end of April 2024 and the day I left the dealership the engine oil light came on, this should have been a sign that their inspection wasn't to be trusted but I was being too optimistic and happy that we finally had a family car that would fit our growing family. I called and they did an oil change at no charge but this was only the tip of the iceberg. I also noticed an odd engine vibration from time to time but was told by another service department it was likely bad gas. Turns out it was much worse and apparently a common issue/defect on this specific engine. By July 2024 my vehicle began having significant engine issues and Valencia BMW was no where to be found. I had to call and leave messages for weeks before I got a response from the used sales manager. When I did get a hold of them, they didn't give me a direct phone number but relegated communications through email. With email they eventually just stopped replying to me. The funny thing is, even after this I was getting their automated emails saying how "Your purchase experience doesn't end after you sign". Turns out this was all talk. With that said, this was all happening while my family was in the process of welcoming our new child into the world. What was supposed to be a time focused on my family was now split with having to try and deal with these repairs. We couldn't even use the car for its intended purpose of taking our daughter home from the hospital. At the end of the day, Valencia BMW was difficult to communicate with and they offered zero goodwill for a used car they sold with significant issues. I was stuck with over $12,000 in repairs and Valencia BMW was no where to be found. Even a "no we can't help you and this is why" would have been better than just ceasing to communicate. I have lost my faith in this dealership. read more

What started as a frustrating morning quickly turned around. I discovered a bolt in my tire that was causing it to deflate, so I brought my X5 straight to the dealership. Roberto Perez and the entire team were incredibly friendly and efficient. I had my car back within two hours. A potentially ruined day turned into a smooth and positive experience. Thank you, Roberto! read more

WAIT TIME IS HORRIBLE!! They really need to improve communication between the service department and the front. This place only gets 2 stars cause the shuttle/tow truck driver Elvis was super nice. The people in the front desk say my car is done but I have been sitting here asking for updates the past 30 minutes. Why call and tell me my car is done when it isn't at all. Pretty frustrating to say the least. Would not recommend servicing here. read more

Worst place to buy used car. I bought my 2016 M3 from Valencia BMW. The car has some issues and I tried to talk to Mike Moye the pre-owned sales manager, he didn't helped me at all and if you call him he doesn't pick up the phone. Please don't waste your time to buy used car from that place NO customer service. He sold the car to me with bad alignment, and the car door weatherstrip was broken he didn't even try to fix it. Very bad costumer service. read more

Valencia BMW - Car Dealers Near Me - Valencia, California

This review is for Manager Greg and Internet Sales Manager Maryo. Thank you both for providing 5 star service on a Sunday afternoon! There were some surprising fees on my lease return and Maryo was kind enough to go above and beyond by bringing in the big guns, Greg, to see how we can come to a resolution. Greg ultimately offered me a fair proposal I could live with and ensured I left satisfied. Thank you Maryo for staying so calm and level-headed in a situation that others would've probably been more agitated in. I will be coming to Maryo and Greg for all of my future BMW car needs and recommend them fully!!! I also dealt with Robin in finance who was not as pushy as other finance people I've dealt with in the past, which I appreciated. She was sweet and down to earth and explained all the options clearly without becoming irate or aggressive when I politely declined the offers. Thanks BMW Valencia for a smooth transaction! read more

Valencia BMW - Car Dealers Near Me - Valencia, California

Chris G. was my sales consultant and he was very helpful. Always responsive whenever I have questions and really helped me get the car I specifically wanted. I love my brand new X3! Thanks to Chris G. for guiding me all through out the process. read more

Valencia BMW - Brand new X3 2024 with Msport package - Car Dealers Near Me - Valencia, California

This past December my wife and I hit a pothole on the freeway and destroyed a run flat tire on a Sunday. Had our BMW towed to this dealership as it was the closest to where we were. I only let BMW dealers work on our car. The next day she was assigned to service advisor Jasmine Garcia. She explained to her that we recently purchased the tires at our home dealership, Rusnak BMW in Thousand Oaks 4 months earlier. She asked Jasmine if there was any kind of road hazard warranty on the tires and she said there was not. I payed about $500.00 for the new tire. Fast forward a couple months and we had our car at our home dealership for routine maintenance. We were telling our regular service advisor the tire story. He then advised us that there was indeed a 1 year road hazard warranty on the tires we bought and handed us a brochure with the warranty information. He advised us to contact Valencia BMW for a refund and we did just that. It has now been 2 months of back and forth text messages and phone calls with Jasmine and promises of "check is in the mail". I will post the text screen shots of that! I even it took it up a notch to whom I believe is the service manager, a gentleman by the name of Cam. He said he would look into it and get back to me. I still don't have my money back. I then went on to a higher up by the name of Derrick. I left a voicemail for him 7 days ago and have heard nothing back. To be fair, Derrick could be on vacation. Are you listening Valencia BMW? I want my money back that you should have never taken from me in the first place. I should not be out $500.00 because Jasmine was not properly trained on BMW's tire warranty policy. read more

See all

My first experience at a BMW dealership. I have a 2018 328D I get a pop up on my counsel that says" incorrect fluid no start in 201 miles." I took it to the dealer and I received a text. Hi, we got diagnostic on your car. We need to start with NOX sensor pre catalytic converter we are looking at $2225.47 Service writer Roberto P. called me. I told him I was not happy with the estimate, I called other BMW mechanics. I was told price of the sensor was $600.00. and was a two hour job. I questioned why was the dealership price $2225.47. He said "mechanics rate was $399.00 per hour. And it was a three hour job. Car has been there for three days waiting for a call back. For a fair estimate, I sill don't understand what a catalytic converter has to do with incorrect fluid? read more

I had an amazing 10-star experience at Valencia BMW thanks to Chris Ramirez and his Sales Manager Greg Poland. There was a bit of negotiation but I was ultimately able to get a great deal on my SUV thanks to Chris and Greg. Chris was incredibly helpful, knowledgeable, and made the entire process smooth from start to finish. He really took the time to work with me and made sure I got exactly what I was looking for. Huge thanks to Sales Manager Greg as well for accepting and making the deal happen. His professionalism and willingness to work with me sealed the deal. If you're in the market for a BMW, definitely ask for Chris and Greg from Valencia BMW, you'll be in great hands and they will definitely take care of you. They've earned me as a lifelong customer! read more

Fake available vehicle, confirm with Internet sales team vehicle was in stock, trick u confirm twice u r on the way , all of suddenly when u are on the way update u sold and let u looks for other car, which is queasiness , avoid all cost read more

No loaner cars available. If you get a flat tire, expect a long wait time. The flat happened Friday and they wouldn't get the replacement tire until Monday. I couldn't drive the car for days and they have no loaner cars. If you buy here, don't expect great service. Good luck! read more

DON'T BUY HERE!! Look at the reviews and see for yourself. I Purchased a certified BMW car from this scummy dealership. The day I purchased it, on my way home, I had a safety malfunction alert. I live 2 hrs away from the dealer. i was 2 miles from home already, I called and they asked me to bring it back. Made zero sense to drive 2 hrs back with a SAFETY MALFUNCTION. I requested for them to come pick it up and handle it, which they did come and pick it up. A week later I went to pick and on the way home I noticed harsh vibrations on the freeway, I took it back and they said it was nothing. I stopped trusting them, so I took it to my BMW dealer to have them check it and they found out that the rotors are warped. When I reached out to Valencia BmW, the GM was the most unprofessional and condescending individual in that entire building. I'm unsure as to how they even gave him that job other than the fact that he may have slept his way up. Now I'm getting some work done on my car and the paint is chipping off in chunks! No BMW that is certified within the last 2 years should be in such poor conditions. Look at all the low star reviews and you will see that they pretty much all say the same thing, bad customer service, bad cars, no help, they wash their hands, they are looking for a quick sale, etc. I DO NOT RECOMMEND VALENCIA BMW OR BMW OF VALENCIA how ever they want to name it, it's a trash place either way. read more

Valencia BMW - Paint chipping off I. Chunks from bad paint job and or poor quality work and paint. - Car Dealers Near Me - Valencia, California

See all

They treat you like royalty when you buy a car from them, but after that they seem to drop you. I purchases an electric car from them and was having an issue with the A/C and scheduled an appointment weeks in advance. I was originally promised a loaner car but the day before the appointment I was told they had no loaners available. I said I needed a loaner so I reset the appointment a few weeks later. I've now had the loaner for over a week and I've called the service department 3 times to find out the status of my car. I left 3 voicemail messages as I can't reach a live person but still no call back. This is not how a BMW dealer should do business; you should expect more from them. read more

I originally bought a fully electric i4 here back in November 2024 and had a good experience, but what really confirmed my positive feelings was my most recent experience. I was hit by a drunk driver a couple of weeks ago and my car was totaled, so I reached out to the sales person that helped me with my previous car in November. Since he was no longer working there, he contacted the sales manager, and explained what happened to my car. The same day Dave Erickson reached out and offered his direct assistance. I stopped by the dealership unannounced the next day and he was very attentive and kind. That day he connected me with Wendy Cisnero, who is one of the sales representatives who is a guru when it comes to the electric cars and all the technology. When Dave and Wendy learned that the car I really wanted was only available at another dealership, they worked quickly to get the car from that dealership, in less than a week. They both went above and beyond, and were really compassionate, particularly given my circumstances. Wendy is really warm and down-to-earth, not to mention knowledgeable and professional. On a related note, the i4 is a fantastic car, and it has exceeded my expectations in so many ways. read more

Valencia BMW - Car Dealers Near Me - Valencia, California

Thank you Bill and Jason! I can't say enough great things about Bill and Jason at BMW Valencia! Even though our vehicle came from another dealership, they went above and beyond to help us through multiple issues. Their professionalism, patience, and dedication to excellent service truly stood out. They took the time to assess every problem, worked diligently to find solutions, and never made us feel like an inconvenience. Their follow-up and genuine care were refreshing, turning a stressful situation into a positive experience. BMW is very lucky to have these two gentleman on their team! read more

I may be a little premature in writing this as I just picked up my car yesterday, but I had a wonderful buying experience with this dealership. This is the first "nice" car I've ever owned, and the whole search and buying process was a very long one for me. I probably toyed with the idea of about 10 different cars and the various dealerships and private parties that went with them before deciding on a VERY nice used 2021 X5 45e. This car and dealership are about 120 miles from my house, but after doing tons of research and comparisons they continued to, pound-for-pound, come up with the best prices. And though the car I ended up buying had a few more miles on it than others, it was nicer inside and out than vehicles with significantly fewer miles on it. I literally TRIED to find something wrong with it, but I couldn't, and it ended up being the right car for me in the long run. What really sold me on the car was the guy I worked with, Gabriel Madrigal. I am SUPER, SUPER anal and OCD when it comes to making larger purchases, so I bombarded this poor guy with SO many emails and questions. In comparison to other salespeople I dealt with, he was always very quick, thorough, and thoughtful in his replies. I have very specific needs for this car, so I even mapped out a test drive that we could take. He understood exactly what I was going for, and when I arrived he made some specific adjustments to our test drive so that I could really test out the vehicle in the way I wanted to. I know these salespeople are on time and mileage limits for their test drives, but I never felt rushed and we were able to tick the boxes I was looking for, and it really helped me feel assured that THIS was the vehicle I wanted, even compared to other 45e's that I test drove. I don't know if Gabe was just really nice and had a similar sales style that I have, or he was playing 3D chess with me and making me feel all warm and cozy, but whatever it was we hit it off well and it was the deal sealer for me. His approach is laid back and informative rather than pushy. He laid it all out and let ME decide if it was the right vehicle, which it ended up being. Even though this dealership is a 2-hour drive from my house, I'll definitely look to deal with them a few years down the road when I'm ready to upgrade, and I hope to work with Gabe again. read more

Working with Salesman John Menzano was easy!! He was so professiona,l helpful and answered all our questions. John made our used car purchase easy. read more

John the salesman couldn't have been better. Was ready to close a deal, however, when his manager encaged I was ready to walk out. So cocky and condescending I couldn't get out of there fast enough. read more

When I purchased my vehicle from them while signing the finance agreement, they mentioned that when we brought the car in for service, we would get a loaner vehicle. We brought the car in once, no problem we had a loaner I brought the car in for service and because the check tire light was on having the expectation I would get a loaner. I had my baby with me and it was an early morning drop off. They said they do not give loaners for routine service, which conflicts with what we were told at signing. I live 30 minutes away so I had to wait around for two hours with my baby at a nearby coffee shop. I asked to speak to the manager and the manager never called me as they said he would. Horrible experience and I will never be bringing them my business again. read more

worst customer service ever, they just want you to buy their cars and don't care about anything else. Gene Longsworth was my salesman and he was extremely unprofessional, didn't care about anything and had the worst attitude when we ended up not getting the car. The blonde lady in finance was rude, pushy, and had a stank face. They'll do anything to squeeze extra money out of you. We felt so uncomfortable, this place did not deserve my business. read more

Again, a good experience.This was my second visit. I did have a problem getting some feed back by phone. Jason (Mgr.) responded. I explained my car issue, he was pleasant and very helpful. From then on, all went smoothly. After taking my car in, Service Advisor Arly Garcia totally followed Jason's lead. Mr. Garcia exemplified his job responsibility. He was accommodating, listened and explained before & after the situation regarding my car. How cool is that! I appreciate and recommend Jason & Arly. Side note: I am quite a distance away from Valencia BMW but worth the no-nonsense dealings. read more

If I could give zero stars, I would. We went to Valencia BMW to finance our lease-end vehicle, and it was hands down the worst dealership experience I've ever had. The finance manager, Robin Pilgreen, was unbelievably rude, uncooperative, and had an attitude that made the entire process unbearable. Instead of being transparent and guiding us through the financing process, Robin's only goal was to squeeze as much money out of us as possible. We were treated like nothing more than dollar signs, and any attempt to get clear, honest information was met with deflection and condescension. Rather than prioritizing customer service, she was focused on misleading us just to close a deal. A dealership should value its customers, especially those looking to continue their business with them. Unfortunately, this experience made it clear that Valencia BMW cares more about profit than integrity. If you're thinking about financing here, do yourself a favor and go somewhere else. AVOID ROBIN PILGREEN AT ALL COSTS read more