Rat Infestation, Health Violations & Suspicious Review Patterns This facility is a health hazard. Upon accessing my storage unit, I discovered a severe rat infestation -- rat feces, rat urine, and dead rats blanketing the interior. The rodents had chewed through nearly every box I owned. This was not an isolated incident; the volume of damage makes clear this had been ongoing for an extended period. What is equally unacceptable is the facility's complete failure to notify tenants. Management was clearly aware of the problem -- other reviews confirm this -- yet made no attempt to contact affected customers, acknowledge the situation, or offer any path to resolution. That is not a lapse in communication. That is a deliberate choice. I have formally reported this facility to the County Department of Environmental Health and the City Licensing Department (DHS). Anyone with property stored here should consider doing the same. To anyone considering this facility: The negative reviews -- particularly those citing safety hazards and facility conditions -- are accurate. I can verify this firsthand. Store your belongings here at your own risk. read more

SecurCare Self Storage - dead rat. - Self Storage Near Me - Desert Hot Springs, California

Rats and feces urine in every unit I have bought in storage auction. There's even mummified rats under all the stuff after there eat holes in all your plastic stuff . Urine everywhere on mattresses furniture. The manager is also shady and very unprofessional. She lets people pay for their units after they were auctioned. No wonder they only accept cash haha Good luck ladies in DHS . Especially with those attitudes heh read more

Seems one of the managers and their friends there are playing "suoermarket sweep" inside some people's units. Not really somewhere I would want to store my valuables and memories honestly. read more

The owners and managers of this Istorage facility are the most disgusting bottom of the barrel humans on planet earth. I RENTED A STORAGE UNIT FOR $225 a month for just short of TWO YEARS. Upon going to my storage unit a week before Christmas to finally move out. ALL OF MY BELONGINGS WERE COMPLETELY RANSACKED. It's 110% obvious to me it was an inside job being there was a lock on my unit put on by the storage unit manager because my bill was one day late. Upon removing his lock (they were not there to remove it because nobody actually works here due to them having enough money from robbing storage units) YOU ARE BETTER OFF BURNING YOUR ITEMS BEFORE MOVING A SINGLE ITEM INTO THIS THEFT RING OF A STORAGE FACILITY. 2 months later I HAVE STILL NOT RECIEVED MY INSURANCE PAYOUT OF A WHOPPING $2000 after losing over $20,000 worth. Evil disgusting scum. DO NOT MOVE ANYTHING INTO THIS PLACE UNLESS YOU WANT EVERYTHING STOLEN read more

SecurCare Self Storage - Self Storage Near Me - Desert Hot Springs, California

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RASH of break-ins! Happening non-stop since at least 2018 if not longer. In 2021-2022. Break-ins are are increasing and happening WEEKLY according to the Riverside County Sheriffs. Avoid this place at all costs and if you're renting here get out while you can! My storage unit was broken into and emptied out completely unnoticed by their advertised "security". By the way, MARIE apparently spends her days reviewing security footage without end, good luck getting any help from her. This post will soon have a cookie-cutter response as follows: "Hello, we are sorry to hear that you have been struggling with theft while renting with us, we take the safety and security of all our customers very seriously. We have reached out to our senior management team to fully investigate the situation and come to a solution that will help prevent this from happening in the future. If there is more you would like to let us know, please reach out to us at feedback@istorage.com Sincerely, The iStorage Team" It's called extra surveillance! Hire a nightly patrol. Get a guard dog even. read more

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Now that I have moved out, would like to let you know that my unit was also broken into three weeks ago tomorrow and. This was the second time in four months. I have no electronics and no tools so nothing was stolen just two expensive locks broken. The Police are so used to Istorage being broken into they will only take a report online and I storage does not report the break-ins to the police. I'm sure due to the number of complaints that one of you who has had your unit broken into may know a lawyer that might accept a class action lawsuit. You see Istorage may not be responsible for stolen items, but they are responsible for providing an acceptable amount of security. With the number of break-ins that have occurred they are obviously not meeting the minimum. read more

*STAY AWAY FROM THIS PLACE* My roommate and I both got units here in different locations/ rows in the complex only to find out both our until got broken into the second day of having them. Come to find out every single person I know that has ever had a unit here has been broken into. Management doesn't seem to care which only makes you feel as they are involved! They sell you on the place being safe with 24/7 surveillance which is a joke! IF YOU VALUE YOUR STUFF DONT STORAGE IT HERE!!!!! read more

Do yourself a favor and don't think about renting from this place. We've been here for maybe 4 months. Decided to store our toy hauler, canam and endless amount of personal items that we would use when we would go camping. They broke the latches in the back of the toy hauler and stole our canam (off roading vehicle). This was again completely unnoticed and the ONE security camera only captured ONE picture which is completely useless to us. When the theft happened it took them almost TWO days for them to reach us. Listen to the other reviews. They're not kidding about the theft. I wish I would have read reviews on this place before we decided to rent. Now it's too late and all of our stuff is gone. We will be taking further action. What's the point of keeping our trailer/toy hauler in storage if it's not safe to begin with. read more

SecurCare Self Storage - Canam being driven off when it was stolen - Self Storage Near Me - Desert Hot Springs, California

Not Secure! Well they certainly can't use the word "secure" in their advertising! Last March when I left my Motorhome in their care I was told about the past occasions of stolen Catalytic Converters and was told it had been "managed". I subsequently wrote a letter/email to the corporate office alerting them to my concern about poor fencing on the NW corner and no motion detectors on the property. I heard nothing back. I called in the fall to ask about the fencing, and was told it was fixed, which it appeared to be last week when I arrived to collect my rig. The bad news was that when I looked below the unit I found both of my CC's gone! When I reported it to the office I got a sad, but genuine, apology from the attendant and news that I was the fourth one this month. So, fair warned about parking your motor homes at this place. They don't seem interested in taking the steps to "secure" the facility. It's also too bad that no one from the company find it important to at least recognize these $$$$$ loses of their customers. read more

I would give zero Stars if that was an option but I have to give them one not sure where to start with this review if it should be the price gouging right from the beginning the rat infestation and your things covered in Rat poo or the charging your account long after you've already moved out take your pick beware of auto pay do not sign up for it and whatever price you get when you move in it won't last long I was in there for I believe 5 months and they raised it twice but that's not enough for them then they will charge you even after you move out if you're on auto pay and not give you your money back horrible place read more

Horrible place. Bait and switch on the rent prices. Doubled my rent after 3 months and tried to say I had been there longer, though I had the proof that wasn't the case. No quality of customer care, either. The girl was sassy with me. There was a LEAST one major break-in to the facility that I was aware of during my time there between 5/2024 and 8/2024. I'm going to get my things and move out! AVOID THIS PLACE. Awful. Doesn't deserve a "Star". read more

I bought an average sized storage unit for my tenant to help him move out. The pricing was a bit high at $240/month, but not a big problem. We put a lock on the door. 2 weeks later, I find out that the unit has been broken into (per my tenant) and that the lock was gone entirely. The management company stated that since there is no evidence of a broken lock, they can't file an insurance claim and can't help. And refused to show camera footage. When trying to file a police report, the police required a statement from the management company, and they refused to do so. Now, I am reimbursing my tenant for part of his stolen property out of my pocket. Never again. read more

Update! My unit was robbed, everything was stolen...and to add insult to injury- they told me I needed to empty out what little was left...THEN, after 5 minutes of breathing in the smell of death, a dead rat stared me in the eyes as I reached for something- I screamed and threw up and I mean. They should pay YOU to keep your stuff in that crap den. Not safe and disgusting, loaded with rats. read more

Don't go here unless you want catalytic converters stolen off your car, or desire your trailer to be stolen or your unit broken into.

We stored our toy hauler at this site and after a few months, it was broken into. This is when we were informed by the Sheriffs Dept that the lot has no functioning cameras covering the back area of the lot. The lady in the office said she tried to call us to advise of the break in, but no call. We happened to go by and check on it. There's a hole in the fence so not sure the purpose of the barbed wire on top. We were also informed on the vast number of theft calls and that the place is doing nothing to secure the site. read more

WARNING: DO NOT USE THIS FACILITY: THEFT of catalytic converter from motorhome stored at iStorage facility at 15305 Little Morongo Rd, Desert Hot Springs. Not sure when it happened, but likely within the last 2 weeks. My sis and her partner were checking on their motor home in preparation for a 2 week trip. The turned the engine on and quickly realized their cat converter was gone. Ruined an amazing planned trip, lousy response from management. Cat converter is on back order, so not only do they have to pay storage at this facility, but replacing it will cost an arm and a leg. Management said someone cut the fence. Unlikely that they did any repairs to the fence. Apparently (now reading reviews) this is not an isolated incident. read more

The facility is amazingly clean, well organized ANTHONY, the store manager it's very down to earth very professional at the same time one of his team members. John also will put young man very professional. What a great experience. read more

Catalytic converter thievery is still happening on a regular basis. Starting to wonder if they are in on it.

Sad that honesty is no longer a priority. My mother's RV was broken into and taken into the open field in the back end of the lot, keep in mind she was only told they broke in, not that it was completely taken off a supposed secured premises they pay for. She was notified after 1pm, when it was taken at approx 7am, according to cameras, and even those glitched and didn't catch anything! Good thing it was muddy and the thieves didn't get too far. We had to figure out a way to get out of the field while the manager left promptly at 6pm. Should have believed the reviews... read more

SecurCare Self Storage - Self Storage Near Me - Desert Hot Springs, California

This is a wonderful place very easy to work with the two ladies that are in charge Marie and Jennifer really know their business and they are very helpful and I strongly suggest coming to the storage facility they don't try and oversell you here they rent you what you need. read more

i bet there ex employees nd present employees had to write all these good reviews to reach the stars there at I see the manager reply's to all these reviews and seems like she hasn't strive for anything better lmao since 2 years ago or more still shit is getting robbed,broken into. WHERES the improvement ND CHANGES deserves a fucken zero be aware before renting these piece of shit called i storage not even cameras do they have to provide when all of a sudden your lock gets cut off and getting a call in regards to your stuff getting jacked and having to pay for the month it got broken into. read the reviews before you rent out seems so ironic how these get broken into alot nd you wont be able to get the cops involved if you dont have recipt to show what they took. one unsecured as place youll be paying for read more

Don't park your RV here -- My catalytic converter was sawed off. $3k to replace.

The first month free "special' was not so special as they "raised the rent" on my "second month". like they somehow didn't know they were going to raise the rent on my first months actual payment. I am moving to a comparable place 20 miles away for less than half what it was before they raised it. Look around before you store here, their prices are significantly higher. read more

Use at your own risk. Not secure. My motorhome's catalytic converter was stolen while stored here. May as well park your RV on the side of the road, same level of security. Look at the history of theft here. No action by management means they don't care about you or your property. Pulled my RV out of there. read more

RATS EVERYWHERE. Thousands of dollars of damage, every single item in my unit was damaged and ruined. I'm seeking legal damages.

This place is the worst. They've had thefts of catalytic converters numbering in the teens, as well as countless other thefts and damages of personal property, too many to count. There seems to be a seedy association with ne'er do wells that loiter and wait around corners to smash (or shoot out) windows and grab personal belongings out of cars when people go into the office to pay their bill. Customer service, professional management, and respectful employees are not things you will find at iStorage. Complaints are never responded to, thefts are never reported or even acknowledged by the owner or manager and regardless of how many years you have been a tenant, they treat you like dirt. My friend lost her husband and her bill was 4 days late, they called incessantly. She explained the situation and that it had been scheduled for payment and could show them, they still refused her access. Lastly, they look the other way when renters "rent share" spaces and change the gate code so infrequently, it is laughable they call themselves "secure" storage. Read the reviews and take your business elsewhere. read more

There is serious problems once again at this business. Over the last 2 months there has been thefts in the RV lot. Thieves are stealing the catalytic converters from the gas powered coaches. This is an epidemic that is area wide sad to report. The Manager is doing her best to try and safeguard the area but is getting nowhere with company brass. All they care about is rental income. The sheriffs department could give a rats ass with this situation. People need to wake up..go check their rigs and maybe move them to a safer area where the owners care and spend the money to fight these lowlifes that RIP off hard working honest people. We do deserve better than IStorage will offer@!! read more

I stored my motorhome here and after only 3 months of storage, my catalytic converter was stolen. The facility knows they have a serious issue with this and have done nothing to improve security. The gate is easily scalable. I even spoke to the district manager and asked what was being planned for increased security in light of the continual theft issue and he said nothing is planned. I do not recommend storing your RV here if it has a catalytic converter as you won't have it for long. $3000 to replace and none are available right now due to Covid backlogs apparently. read more

Don't use this place if you have an RV you will lose your catalytic converter Management doe not see to give a dam about their security and when asked said there video could not even see my RV . Do your self a favor and stay away from this dump. read more

The manager of this place is so unfriendly & unflexible. I read about Vanessa in other reviews & sadly she is still here to allow more potential consumers to have the most unpleasant experience. The person who owns this place obviously doesn't care that Vanessa just needs to go, find a job which allows her displeasing attitude to not be a necessary factor in obtaining new customers for this business. This business will never get more than one star with that type of attitude period. Pretty girl horrible disposition. Good bye, I rather pay more then deal with that type of level of rudeness. First impressions are everything!! Update: 4 months ago someone responded to my help review below in that they shared a true concern about my experience & someone would be contacting me. Well glad I didn't hold my breath. read more

Pleasant experience with the staff Very courteous and knowledgeable Very clean areas Thiscwill be a good decisión read more

This is supposed to be a secure storage facility with video cameras etc. Yet they didn't notice many RVs being vandalized. A number of RVs have had their catalytic converters SAWN OFF recently. When we discovered this had happened to our own unit, the lady in the office was prepared. "Yes, we've had a few of those lately". She even had the name and number of the Deputy that is dealing with the thefts on a pile of cards on her desk. "My manager said to just give people this number". Yet it apparently NEVER occurred to them to notify clients that this was happening at their facility. They could at the very least have sent out an alert by email. Of course the contract makes it our responsibility - they are not liable for anything. We'll be moving our RV to a safer location - I wouldn't advise anyone to use them for RV storage. read more

Place sucks specially management they dont care about the safety of your stuff, car ,rv etc

Want to be ripped off this is the place to go.Half the rvs in the storage lot are or have been vandalized.Parts of the fence are pulled down from the inside of the lot.Garbage everywhere,couple people living in their rvs.Check your stuff and move to a safer facility.Only cost me $2000 in repairs for a month and a half of storage. read more

I went in there recently to buy a couple boxes, i was immediately greeted by two wonderful women Kat and Marie. They stood up to greet me which made me feel very welcome and comfortable right away. I only came for boxes, but if I ever need storage, I would not hesitate to rent from them. If you ever need storage I highly recommend you come here! :) read more

The prices here are ridiculously high - I got a unit at Devon Self Storage for half the price of this place.

I would give no stars if it was possible. I can never get ahold of anyone in regards to any matters. Today I finally got to speak to someone and not the voicemail. I inquired why I haven't received a call back that I have left several messages over the past 2 weeks. I drove by the facility just to check on things and I was surprised the RV gate access gate was not functioning; there was electrical cables lying on the ground in the area you have to drive (might I add the cables are live electrical cables) all over 2 weeks ago. The rep. that I spoke with Marie states they always return voicemails. I said well thats funny I am still waiting for one for over 2 weeks now. But they did call my husband to give friendly reminded on the 2nd that rent was due. Marie stated that they just had the gate repaired yesterday and the cables are being repaired today. So my RV was not secure for over 2 weeks. She states they had someone checking on property a few times. Ok I was at the facility an entire hour looking for someone & no one was to be found. This is ridiculous, I entrust my rent for RV storage covers all that was promised to me when signing my storage agreement for the safety of my RV. I have upheld my end of the contract and they haven't. I called the emergency line several times as well since I had found this situation to have happened on Saturday after office hours and no call or return call. I called corporate they were also unable to reach anyone on site. I will look for alternatives to RV storage. Oh and I receive a notice today in the mail they are raising the storage rate effective June 1, 2016. which isn't even the full 30 day notice required. I would not entrust iStorage for your storage needs. I have been instructed by Marie that Vanessa the site manager will call me back today. Lets see how long it takes to receive a call another 2 weeks? Or maybe immediately since Im sure they'll be notified of my YELP review. Received a call back at about 1:50 pm from the 'site manager' Vanessa. What a joke. A manager what experience does she have? She's rude, unprofessional, cuts you off when you are speaking. I had stated what I said earlier to rep. She stated that it wasn't her job to notify if gate not functioning she can't notify if she doesn't know it, it isn't working. I advised I had left several messages also called the emergency line. She cut me off and stated thats her personal line and she put that up as a courtesy and she didn't receive any calls or messages. I stated that I had and that I wasn't happy in the way this situation has been handled. I began to state its been over 2 weeks and repairs are just now being done so she did know that the gate was not functioning and cut me off again and I was unable to finish what I was saying I then said to her you are the manager and that she shouldn't be rude and cut me off when I am trying to talk and explain the situation she then again cut me off stating that of course she is going to cut me off since I am saying I called her number and I didn't. I said once again you have cut me off she then began being a smart a$$ stating to let her know when I am done talking. I continued to stress the importance of the security and she just sat quietly and when I asked her a question she didn't even answer I stated ok now how mature you aren't going to answer me. Ok I will talk to your corporate office and hung up. DONT STORE ANYTHING HERE!!!! read more

Worst storage facility ever! The Covered RV storage area is a disaster and impossible tight for larger coaches. After only a month in storage our coach was overrun with rodents - mice and packrats (there was absolutely nothing in the coach that would have attracted them as I am fastidious about removing such items). The gate which is supposed to have 24 hour access, on two of my visits during the 4 months I had the coach there, with no one available after hours to assist. Calls to the corporate office went unresolved and the price for 'covered' parking was increased arbitrarily within 4 months of renting the space. After canceling my agreement with them, it took a trip to the office to collect the refund due to me "because there was no one in the office who could buy stamps!" read more

There should be a no star option. As mentioned by the other 2 reviews, the girls are extremely rude, indifferent and unhelpful. I just called because my motorhome was broken into while stored at their "secured patrolled" lot. When I called and said my MH was broken into, there was silence and then she said "so, how can I help you". I can't f'n believe it...I'm floored. How can an adult have so few interpersonal skills. I would have expected at least an I'm sorry or wow that's terrible, but no.... OK, so a storage facility doesn't have to have the best staff, but if you're looking for a place to store your motorhome, boat or RV you'd be an idiot to rent space from these guys. In addition to the staff, two of my cars got flat tires both from the same type of screws (no proof it was from the storage lot), the space numbers are so small you almost have to get out of your rig to see where you are and there is no rhym or reason to how the spaces are laid out. I mentioned to one of the girls the space numbers were really small and she said " yeah I know huh". iStorage...ithink not... read more

DO NOT store anything here. I had my motor home here and it was broken into. When I notice that the motor home was broken into and ask what happened, they told me it happened a couple of weeks ago and that they forgot to call me. After I discovered the theft, I had the police out to file the report. The police said this was a common problem at this place. Once the police left, one of the employees promptly gave me an eviction notice, as he was laughing, to get me out even though I was paid up through the end of the month. Never store anything here!!!! read more