I've been a long time customer of this shop, but won't be coming back. They recharged my AC four years ago and it worked fine, so when in it began to weaken this summer, I went back to them after doing some pre-work myself. They convinced me to do a recharge though I knew there was blockage. They didn't even bother to visually inspect the filter or valves after they reclaimed the freon, just told me I "had to replace the compressor" because they couldn't inspect the oil without a full replacement. Sham. read more

My car suddenly had a low engine oil warning come on and this Valvoline Express Care was the nearest place to me. I pulled up and was taken care of within 5 minutes. I know next to nothing about cars and Travis and his colleague were so patient with my amateurish questions about engine oil and transparent about costs, even gave me tips on what to pay attention to with my car. I used to go exclusively to the dealership to get my car serviced due to the number of recalls I had to deal with simultaneously but will now see about going to these guys for regular maintenance. read more

Fast and really relaiable workers and customer service thank u much a place to Come back read more

Very dishonest staff. I asked them to check my coolant and make sure all was good. One worker with facial hair & hat on said other worker " Juan" had checked and topped it off. I did not trust it and checked afterwards, NOTHING was done. Everything was the same. Will never be back here. read more

They rounded the crap out of my drain plug, I was unable to remove it for about an hour, I didn't want to drill the screw due to metal shards, worst place ever unlike u like getting ur drain plugged screwed read more

I would not trust this place. I HATE leaving bad reviews. If you go through reviews I leave I almost always leave a glowing reviews. I've had bad service in the past and I chalk it up to no one's perfect, things happen, and lord knows I've made mistakes. Last week I brought my car in because my AC wasn't working. I told them I thought it was the compressor. They said they need to do a diagnostic plus fill it with refrigerant which would cost an additional $400. They need to fill the refrigerant before testing the compressor, and it would be a one time fee if they need to refill the refrigerant if the compressor is indeed bad. Sure enough the compressor was bad. Almost $2k later I was told I'd have a great working ac. One day later it's not blowing cold air and when I parked I smelled burned rubber. I brought it in again and they said my expansion valves are bad. It would cost an additional $800 to fix. I called them back and asked why weren't the expansion valves checked when they did the diagnostic. Tristen said it's because they needed the ac fully charged with refrigerant. I said that's what you said about the compressor, that's why I paid an additional $400 at the get go. I told him I feel like I'm being taking advantage of, he said he's sorry I feel that way. read more

Bummer... It was a big BUMMER. This is all I can say about this shop. When I had my thermostat swapped out last year in August, only to have the part fail, I was told it fell into warranty and to bring my car in to make sure it was the thermostat. After their diagnosis, they informed me it wasn't the thermostat and I would have to $160 for another diagnostic to see what it could be. I denied and brought my car to another shop due to them being a reputable shop from recommendations from my family. That shop did their diagnostic test and within an hour called me back saying it was the thermostat. Not wanting to take my car back to the original shop due to the experience I was having, I had them switch the thermostat out. My car is now running great. Seems kind of fishy that the original shop didn't come to that conclusion. When returning to the original shop to contest the bill I had to pay, they told me there was nothing they can do for me. My experience trying to utilize the warranty this shop said they had on their work, was very annoying and time-consuming. When the shop told me there was nothing they could do, I requested a call from the shop owner. The owner called me and kept going in circles about things I already knew. He said, since I didn't bring the car back after going to a different shop and having a diagnostic ran for the problem, he could do nothing for me. You think that they would figure something out in regard to the situation. I even told them I don't need the whole bill back, just something due to this situation happening. I will not be returning to the shop, and I can't stress enough for others to go elsewhere. read more

I honestly really like this place I wouldn't ever go anywhere else besides this location to get any work on my car done. They always fix things. read more

I should have known better than to go to Valvoline Express Care to have my lights checked as jiffy lube would have done the same job for free. Especially after my experience last year when they tried to tell my partner that she needed $2000 worth of work done. I took her to my mechanic for a second opinion and it was a $400 job. Just to give you some background on these scammers. I went in today to have a couple bulbs checked and a fuse. Left with my old bulbs and a $135 bill, absolutely nothing fixed. I was charged labour to take the bulbs in and out and to check a fuse. What a joke, $135 bill. This bulb check should take about 10mins to do, yet I was told it was 2 guys and an hour. I have done a lot of my own work in the past and this simply is not true. This place is a scam and I should have known better. I will never be back and I'll be sure to express my disappointment to others. This being said, there is a real lack of customer service. They held my truck keys hostage until I payed the bill even though I had an issue with how much they were charging me to literally put my old bulbs back in. Absolutely ridiculous. I would have payed a small amount to check my bulbs but this bill is out of control. Look for yourself at my bill I posted and don't be skewed by the verbiage as they try to make it sound like they actually did something. I also saw two bewildered customers come in about their costs. These guys are not upfront and will absolutely take advantage of anyone that walks through that door. I'm an idiot for going back and literally throwing $135 in the garbage for nothing. read more

Valvoline Express Care - A sorry excuse for charging a customer $135 for absolutely nothing. - Auto Repair Near Me - PORTLAND, Oregon

Went there for an oil change when our usual mechanic was out of commission. I noticed that there were a lot of negative reviews, but I decided find out for myself and figured oil changes are straightforward. It took a minute for someone to offer help, but once we were on our way, it didn't take long--about 20 minutes. Was treated professionally snd my car sounded better when I drove away. I'd still go to my regular mechanic, but in a pinch, this place worked out alright. read more

I had the MOST pleasant oil change here today. Tim helped me and was professional, friendly, and kind. I chose this location rather than the valvoline closer to my house based on the reviews. It was totally worth the extra drive. And I left feeling so well cared for. Thank you for being great. read more

James, I was scrolling through the reviews, deciding where I would like to take my car for an oil change, and I ran across a negative review which was responded to by you. First, I haven't been to get any services done to my car, but I am sure I will be bringing my car to you. That sounds silly, going to a business for services after reading a bad review, doesn't it? Let me explain...I am judging by your response to the review, I am sure that I would be satisfied with the services. You responded very professionally and explained in detail exactly what the issues were, you offered for the customer to come in so that you could show her what you were talking about, and finally, you offered to rectify what was presumed to be a problem ( to the best of your ability, the car needed some important maintenance that wasn't easily repaired ). For other people shopping for auto services by reading the reviews, remember that there are a lot of folks out there that are basically 'difficult'. Please, read the responses to the bad reviews, as well. It is important to know how the establishment handles customers' complaints. There is a chance that you may not be happy with their services, and how they respond to complaints gives you a good idea about their overall work ethic, therefore, how likely they are to do their best during the initial undertakings. Personally, I am swayed by a bad review - weird! Good job, James! Can't wait to meet you! read more

I read excellent reviews of Express Care on Google, but didn't quite understand how people could be so excited about their oil changes and automotive repairs, let alone write about them on review sites. Well, I pulled up at Express Care yesterday and 20 minutes later, Ernest had really won me over in what was the most pleasant car maintenance interaction I've ever had. It's easy to get nervous in car maintenance situations because the technicians know so much more than you do and it's easy to feel like you're being put on the spot when you find out about what other things that are wrong or whatever options are available to you. Despite being presented with a couple of choices, Ernest was super patient, friendly, not pushy in the least when I asked questions to learn more about the situation. He even watched me stare into space for like 20 seconds thinking things over without pressuring me in the least over the decision. After I had explained some more about my unusual situation (my car is going to be sitting in the garage for the better part of the year due to lots of travel), he straight up told me he wouldn't do anything extra at all and just save the money, and would have told me that sooner had he known. He definitely created a space where I could reach that realization on my own and I'm very grateful for that. That kind of integrity will turn everyone into a fan--so here I am, telling you how excited I am about my oil change at Express Care on a review site... Because it was a slower time (lunch hour on a Monday), I was even able to have a great conversation with Ernest while he worked on my car, and I learned a ton about what kind of cars he enjoys working on, which ones he doesn't, what an engine flush is, and what the different types of motor oils are good for. North Portland is lucky to have such a stellar establishment with such friendly technicians! read more

Josh was the prime example of an amazing employee. He was informative, kind, and helpful! I feel confident recommending this valvoline because of him. read more

Great speedy service every time. Thanks guys. My family brings all our cars here. They always take good care of us.

I chose Express Care because of its great reviews. I was in and out in under 20 minutes. They were kind, informative, not pushy and quick. What else can you ask for? read more

I went to this establishment based upon reviews I read here on the Yelp-ternet! And I was not disappointed! The price is *quite* on target, they are not pushy and in fact very helpful. During the light-check they identified that my front headlight was out (I knew and was replacing this weekend) but also noticed that my license-plate lights were out (the victim of many a pull-over by police for an arbitrary reason) and did a speedy replacement, which I respect and admire! All-in, a good experience with no hassles! read more

I've been here twice for an oil change. No complaints. They always try to sell something else (I do drive older vehicles), but are kind and not pushy. I've never had to wait long at all and their small waiting area is ice cold! (Feels great on these hot 90 degree days!) Plus there's some filtered water. Fast, efficient, competent; exact what I need from a good oil change establishment. read more

I went here for an oil change and they offered to do it while I was waiting in the lobby or waiting in the car. I chose to do the latter. Multiple people were involved in my oil change and they were quick and respectful/professional. They did offer other services, but I would say that they were services that I needed. That said, one "no" was all it took to get for them to offer the next service. They weren't pushy at all, nor did they try to make me fell bad about declining. It was $30 for an oil change with regular oil. I didn't ask how much an oil change with synthetic oil was. This was definitely a much better experience than Jiffy Lube. I wavered between giving this 4 or 5 stars because I don't know what the difference would be at an oil change station. read more

I had an excellent experience yesterday at Valvoline Express. I pulled in to get an oil change and have my battery checked. The technician was speedy, kind, and above all, not pushy. He told me that I will need to change my battery and transmission fluid soon but didn't try to convince me to get it done with them that day. He provided me a quote and a discount and let me go on my way. I was in and out within 15 minutes! Hands down the best experience with an oil change I've had yet. read more

I wish there was a lower score! I have had nothing but problems with this location. I was quoted 37.99 for your basic oil change, one of the employees had to go to Baxters to get something and when he returned ( my oil already drained) he said it would be another 16.00 for the filter because they do not stock it. Seriously! Never has anyone tried to do this. I talked to the owner, that is a joke!!!!! Lost a customer forever! Had past problems with this same place and thought it was just a one time thing, nope not the case. Don't waist your time or money, go somewhere honest!!!!9330 N Whitaker RD Portland OR is the location I am referring to. read more

I was super impressed with the fast & friendly service. I usually get my oil changed at Oil Can Henery's but... after my car was serviced here by an outstanding employee named Calvin. I will be a life long happy customer. Thank you Calvin & The Valvoline Staff! read more

Quick service and prices are listed on the wall. Good prices, I think I found my new oil change place

I used Express Care for a recent oil change and some additional service; I was very impressed by the knowledge of the individuals working at this company. I do not drive my car very much and it had been more than one year since my last oil change; I wanted some practical advice. Ernest noted that my battery was showing a lot of corrosion and needed some service; he also checked the health of my battery after servicing. I will return. read more

Love these guys, they always remember me, the price is always right, they're professional, quick, and good at what they do, and aren't pushy. As a woman that's hard to find in an oil change. Definitely recommend them! read more

I have had oil changes at many different places over the years, but this place was the most disappointing place of all. I feel like BECAUSE I am a woman they tried very hard to sell unnecessary services and products I did not need. Had I NOT KNOWN that these were hard-sell & unwanted items, I might have taken the bait. When I continued to decline items they seemed BOTHERED by my desire for a simple oil change. I felt they were also using scare tatics to try to hard sell me. The oil change was adequate, but I have since found better places to go. I would especially warn WOMEN to stay away. The MAN customer in the other bay was receiving DIFFERENT treatment. I didn't see ( or hear ) them trying to hard sell to him. My windows were down & I could easily see the difference in treatment between the man customer and myself. I SAID NOTHING. I simply won't ever return. read more

I came in the late afternoon to get my breaks fix. Every time I stepped on my breaks it felt like a sponge and not only that but my car wouldn't fully break. It was something that had to be taken care of asap. Jim, told me he would try his best to get it done by the next day by 3pm. I was disappointed since I had to be at work the following day by 2pm. Lo and behold he was done with my car by 12:30. He really worked hard and fast so I can have my car on time to get to work. Thank you so much!! This wasn't the first time I got work done here and it won't be the last read more

Only place I will go for these services! They are quick, inexpensive, honest, efficient, knowledgeable, and friendly staff. This Valvoline is great!! I drive here all the way from SE Portland. read more

Speedy. Reasonable. Don't nag you about that GD airfilter or some other gadget that desperately needs to replaced ASAP. The chillest oil change experience ever. Plus, I talked to the dudes about disc golf the whole time. And it's five minutes from my house. Word. read more

Ok. So. I decided I've got to treat this place like it's a family business. I have a brother: this is how it feels. A little neglected but they take care of me. No high pressure sales. I don't always get greeted when I pull up, I find that weird. But the guys that work here are genuine and do what they are good at: work on cars. Plus the have Valvoline. This is my second visit, I'm sure I'll be back. read more

This is my go to spot for getting minor work done on my car. The employees here are fast, efficient and friendly. They never try to sell extra services that I don't need for my car. Rocky is a rock star! read more

Writing this after second visit to the business. The first trip was good, pulled off I5 just because I needed an oil change and was putting it off because the last experience where the guys wear stupid hats and ties was way below average. My standards were low to say the least based on my last experience. I was happy that the guys doing the oil changes actually knew about cars and were all working together. I needed to get my oil changed again and almost forgot about them and was going to go to one of the one stop, take your money, up sell like crazy, and strip your bolts place until I remembered them. On their second trip I was even happier than the first. These guys are actually mechanics! They checked my transmission fluid, then since the tech who did it had just been to a class regarding new (2012 F150) vehicles he told me how to do it and also warned me not to shut off my engine before replacing the plug. I'm so happy with these guys I'm going to rent my u-haul trailer from them instead of from the unknown pick up location closer to my house... From my experience other oil chance places employ individuals who couldn't get a job at a McDonalds, (no offence Micky D workers) in contrast to car guys who care about what they are doing at this location. And it is a plus that they offer Valvoline oil at a reasonable rate, I'm going to start buying my 20/50 VR1 racing oil from them for my classics at home. read more

These dudes are super cool. They don't push any unneeded service on me, they always do a great job, and they get my vehicle in and out quickly. read more

This place is CROOKED. Do NOT go here. They sabotaged my car. I took my car in for spark plugs. They told me they were in stock and to come right in. I got there and they apologized and said they were actually waiting for them to be delivered. It would be just a few extra minutes. 2.5 hrs LATER they said the spark plugs were finally done but aggressively told me my car was leaking oil like crazy and I needed to fix it right away. I didn't have time to stay and I smelled something fishy so said no. They were very pushy trying to talk me out of leaving. I got home and looked at my parking spot. The car had been parked there for days without moving prior to going to Valvoline Express. NO oil drops ANYWHERE. 2 neighbors, one who is a mechanic also looked with me and he said there was no way I had an oil leak with such a dry parking spot. This morning I go out to my car and 2 big fresh oil puddles were under the car! It's very obvious what happened there. I'll be filing a complaint with the better business bureau. This is CRIMINAL. read more

Came in to Express Care to get an oil change and they immediately came to out to help me get serviced. I talked to Rocky and he was a really cool guy who made me feel confident about getting my car serviced. If you are looking for a great crew to help you maintain your car, come check out Express Care! read more

The staff at this place was absolutely amazing. I have never come across people in the mechanics-type field that were so personable, and customer service oriented. They have a customer for as long as they work there. read more

These guys are great! I am a regular customer now after two oil changes, several new tires, and some other big car repairs! They have always treated me fairly. The car is always better after being there! read more

I have been going here for years and have never had a bad experience. It's such a relief to find an oil change station and mechanic that does not try to upsell. Their rates are very fair and the employees are personable. I don't have to wait long to get my car into the shop when it needs work. It feels like an old school mechanic. I highly recommend them. read more

These guys are awesome! I was visiting from Eugene, OR and attending a conference at the Red Lion Hotel at Jantzen Beach when my car starting having electrical issues and stopped working. There are few things more anxiety producing than being 100 miles from home, not knowing the area (and good, reputable service providers), and wondering if your car can be fixed. I found these guys via Yelp, they were close by, and they had great reviews - so thought, why not? Had my car towed to them, was assured they would take a look, and if it was what they thought (alternator), they would get it fixed that day. They told me they'd call as soon as they verified the issue and had an estimate for me. A few hours later, after not hearing from them, I called and found out it was the alternator, it would be about $380 to fix it and, most importantly, it would be done that day so I could head back to Eugene. When I called around 4 p.m. to check the status, they said they still needed to get to my car, but they would stay after hours to get it done. To be honest, I was skeptical and worried I would have to stay another night. Still not hearing from them by closing time at 6 p.m., I called shortly after and they said they were working on it and would stay and make sure I could get home. A little over an hour later, they called to let me know my car would be done in about 15 minutes. I was grateful, but wondering how much more it would cost because of the "overtime". When I got there, they were finishing up, and to my surprise - no extra charges for the "overtime" labor! The cost was just as they quoted. Also, they were positive and provided great customer service, despite having a long day. As a thank you and demonstration of my gratitude, I brought them sub sandwiches. The only negative in the experience was having to contact them for additional information about my car, rather than them keeping me in the loop. BUT, the positives of working with the guys at Express Care far outweigh that minor inconvenience. If you're in the area, and need some auto repairs, or even an oil change, go to Express Care. They take care of their customers and take pride in their work! read more

C.J. is 100% incorrect. C.J. has no idea what the benefits are of an engine flush are. my car's engine was knocking so bad I had thought I blew a rod or maybe something VERY costly. They suggested that I start with the engine flush, to see if the problem would at least quiet down a little until I could afford to fix it. When the service was complete, the noise was completely gone. It turns out that I had ignored the oil change (even though there was a sticker and a light on my dash that told me to do it) that the valve's were sticking and the engine flush cleared it up completely, and have been changing the oil using a semi synthetic and have NO problems sense. Thanks for taking the time to read this review. read more