Slowest oil change ever. The sign says 15 minutes, I waited an hour. $26 for a windshield wiper? No thanks. read more

Good price, good service, easy to fit in a busy schedule! They make it very easy for busy people to get in and out with quality service.

Had a female worker and a guy named Zach do my oil change today. Super efficient, was not upselled on anything, overall a great experience!

Great place to get a quick oil change! Staff is very friendly and even keeps track of who got in line first when I was waiting. Not that it matters but it's the little stuff like that. Want to keep your engine in good condition and just want to get a quick oil change? This is the place! read more

Very cool guys and gal, they have a very nice camaraderie going in there. Did a great job on the oil and tire rotation, unfortunately, they were out of my air filter, I can return soon for that. It's not easy to find good people anymore, and I'm glad they are here. Cheers. read more

Went in for an oil change. They didn't install the oil filter correctly and noticed a puddle the next day in the driveway. Went back and they "inspected" the filter and said it was just a drip and needed to be wiped off and sent me away. They didn't replace the lost oil and then the engine started shutting off. Very disappointed. read more

How many techs does it take to change oil in a car. Yes, it got done but watching then was scary . I was afraid it was their first time doing this particular car. They claim not read more

DO NOT GO HERE! Should be zero stars. We took our perfectly fine 2009 Toyota Prius into this Valvoline on Wednesday 8/7 for an oil change. After completion, we drove the car 1 mile before all lights on the dashboard lit up and we lost all steering and power capabilities (with our 4 year old in the car). The car then completely broke down. We called Valvoline and they towed the car back to the shop, where the manager attempted to start the engine multiple times. He looked under the filter, admitted to seeing something in there, but continued to try to start the engine. After running some diagnostic numbers, he concluded the hybrid battery needed to be replaced. We thought it seemed like a crazy coincidence that the issue would be due to a battery when we JUST left Valvoline, but went ahead and scheduled a Prius specialist to come and replace the hybrid battery, based on Valvoline's recommendations. After the specialist installed the new hybrid battery, the car would still not start or drive. The specialist ran his own diagnostics and determined that there was poor engine performance because of something blocking the mass air filter sensor. Basically, something was dropped in there, caused the malfunctioning engine, and then (because of the multiple attempts to start the car at Valvoline) also drained all cells of the battery. This means two things: 1. Something was dropped in there during the oil change and resulted in a blocked sensor 2. The repeated attempts by Valvoline to start the engine with this blockage resulted in a complete drain of the car's core battery. The car is STILL not functioning, as of right now (8/10) and we still have heard NOTHING from upper management at Valvoline about this issue, even after repeated phone calls with the store manager in Framingham. This is completely unacceptable, as we need our car for work and childcare. We are now seeking legal action, and await Valvoline's attempt to rectify this (which you would think should be immediate based on the size of the company and the severity of this issue, but here we are.) Unbelievable. read more

Hate to give 1 star, but when you have this experience AND you try to discuss with business without results, you have to go all in. We brought our vehicle in. Their service includes pool change and 18 point inspection, with level fills. We knew going in that 2 of our tires were low, and the indicator told us so. After the technician changed the oil we "reminded" them about the tires. They clearly didn't check, which is supposed to be standard. The technician said the tires were the correct PSI, as if they checked, and that the indicator would shut off within a few miles. When I got home I filled the tires, with a portable tire inflator. One was down 11 points, and the other was down nearly 20 points. I tried to contact Valvoline, including their national customer support, without response. Funny, as the online form for national support said they respond to all contacts within 1 day. Valvoline, in what seemed like laziness, didn't address a safety issue that is supposed to be standard. If I listened to them, there could have been further tire issues or worse. Plus, this was just 1 part of an 18 point inspection. Who knows if they did anything besides changing the oil! Geez, I hope they changed the oil!!! #ValvolineNoResponse #Valvoline #ValvolineSkipsWork #ValvolineBad #ValvolineBadReview read more

My first time getting an oil change done with Valvoline- first off pulling in the garage and just sitting in the car while they do the oil Change? That's a phenomenal business model. They are very fast, you can see everything they are doing - and you literally can just stay in your car. I was surprised at how streamlined the whole thing was . They gave me a discount and it was a great price . When they're done you literally pull out and right back to Route 9. Certainly the most convenient place I've ever gotten and oil change at and the fastest. This is where I will be going from now on! read more

Had oil change and tire rotation done. Quick and friendly staff, but they pumped my tires prior to rotation, so I've ended up with under inflated front tires and under inflated rear tires. Needless to say I've noticed it after I drove off...and had to correct it myself. Also the place is not cheap to say the list. read more

I was in and out in about a half hour WITH a check of my A/C system. Standard oil change, check the tires and all fluids, yada yada. Unfortunately, they couldn't help me with my A/C issue since my compressor is shot but at least they didn't charge me for looking into the problem so kudos there. One less star for customer service. I don't expect all mechanics to be jolly but this guy seemed more annoyed to be working with me and when I was asking questions. I prefer locations that have a more experienced and dedicated customer service rep working the car doors instead of doubling as a stand in mechanic, this guy was doing both. I don't know if someone called out or not today but talking to customers shouldn't be something he is doing on a normal basis. Easy to find off Rt 9 and if you need to head back towards Boston, there is a turn around road less than a 1/4 mile away. Bonus $10 coupon for checking in, woot! read more

I want to share my experience of changing the oil on Valvoline Framingham. The car was new and had my first oil change. My car was examined by a man of age: a professional in his field. Under the car, the person who drained the oil, changed the filter, removed and put the pan protection back on, did a terrible job. In a new car, after the first oil change, several bolts are no longer there, a couple of bolts are not threaded. The protection of the pallet dangles from below. read more

The absolute worst service I have ever received I usually go to natick valvoline where service is far better I was first in line and told by the manager that would be next told me the car in the bay was leaving next 25 minuets later I'm still waiting outside and the person who arrived after me is being serviced this person was Hispanic just like the manager hmmmmm think I am Caucasian I'll never come to valvoline again now 2 cars who arrived well after me after me are getting serviced UFR getting service read more

I just don't like sitting in my car and having them explain every little thing and make me go inspection motions. Just change the oil. Had I not been low on oil I would have left. read more

Just went here to get our oil changed before our 4th of July trip. All of the hard working people here are GREAT at what they do and are personable which is why we like coming to this location. Ramon went above and beyond customer service wise when he saw us fixing a wiper issue. Although he didn't fix it for us he explained how we could easily fix it in minutes ourselves once we got home. It worked! Grateful for his assistance and would recommend this location to anyone in the area. read more

Came here for an oil change, it was about 6:40pm and they close at 7:00pm. We drove up to one of the drive ways and we waited for them to open the gate. We saw three people there and I think two of them were busy with other customers though I am pretty sure they saw us. We waited for about 3-5 minutes for them to open the gate for us and I'm thinking why they are taking so long? I mean, I know they close at 7:00pm and if they weren't accepting anymore customers for the day it would've been great customer service that they told us versus ignoring us. So anyways, as we decided to rear our car and leave I told my husband to wait, let me check in on Yelp as I must give a review about this experience cause I'm really frustrated with their customer service. Just as I was doing this, they opened the gate! From there, the experience surprised me! They were friendly and apologetic. They were very detailed with their work and they didn't rush at all. It took about 20 minutes for the oil change, we got the full synthetic oil so it was $95.00 but I had a coupon for $10.00 off. Usually they have coupons online so be sure to look out for them! Throughout the whole time, they were very professional and explained everything well. I'm glad at the end things turned out the way it did cause now I'll be back! read more

Excellent service. The gentleman who helped me was very professional. I was given an oil change, fluid top off and full inspection of my vehicle for under $50. They also took off a rattling heat shield for me at no additional cost. Everything was taken care of in under thirty minutes. I will be bringing all of my cars here and would recommend this location to anyone. read more

I hate dealing with car maintenance. I like convenience. And I really enjoy good service. For all these reasons I have to applaud the Valvoline, which I used for the first time this morning with my car screaming it was 3,000 miles over its oil change time. This may not be for everyone, but here are my thoughts: 1. It's Expensive. If price is the biggest driver for you - Valvoline isn't the best option for you. Simply put, the cheapest oil change is around $35 so a decent premium on the $19.99 oil changes out there. 2. It's easy in and out. I hate waiting for an oil change. I pulled into Valvoline at 11 on a Sunday and was done within 15 minutes (perhaps less). I stayed in my car the whole time. 3. The employees were helpful/informative. As soon as I pulled in they were available, explained my options, and started working. No pressure to do anything more than I wanted. 4. They top off al your fluids. They fill your tires, and they will offer said service between oil changes, gratis. Overall, it was a really good experience and I certainly won't wait until the last possible second to get my oil changed next time (ok, I might but when I relent I'll almost certainly go here). Convenient, clean, informative workers, and quick. Can't really ask for much more. I can't vouch for other Valvoline's but this one has won my business. read more

As someone who has dreaded oil changes since becoming a car owner, I never thought of them as being convenient. Each time I'd schedule service with the dealership, and wait in some waiting room for an hour or so while they took their time getting to my car. It would become a whole deal. Let me tell you that it doesn't have to be this way. I finally decided to try Valvoline Instant Oil Change because my car is a 2005 and I just don't care about dealing with the hassle. I was glad I went. The service was great. I sat in my car while the mechanics did their business. The whole thing took maybe 12, 15 minutes tops. I opted to go with a pricier oil because I had a coupon. They topped off my power steering and transmission fluids as part of the service. This place is a gem. It has transformed something that used to be an inconvenience into a joy. If you are a person that believes time is money, and dreads oil changes, then visit one of these locations. I will never sit in a dealership waiting room for an oil change again. Fun fact: There's a yelp coupon for $10 off if you check in. read more

After having had my car serviced at the Natick location, I came to this spot in Framingham simply for an engine air filter (which the other folks didn't have) and Juan and co were extremely nice and accommodating in finding what I needed and installing it at a fair price. Thank you! read more

Didn't enjoy their service at all, they had us sit in our cars (understand due to covid) but they stole stuff from us

The guys at the Framingham Valvoline are awesome! They are a good team, working efficiently together. Their customer service is terrific. They are friendly and the place is spotlessly clean. And they are car enthusiasts. When I came in with a sports car they all hovered around admiring the engine - a nice sign. read more

This was my second time coming here and I was going to go to a closer store by my house, but I decided to come back here due to their great customer service. I came here on a Tuesday at around 12:30. It was surprisingly busy with 3 cars ahead of me. Within 10 minutes, it was my turn. They already had my information saved from my last visit, so it was convenient. I also showed them a $10 off coupon from Retail Me Not and quickly honored it with no issues. My oil change was done in less than 15 minutes, and they even rotated my tires for only $29. Overall, I was impressed by their attention to detail and their awesome customer service. Valvoline Technician, Elliana was an amazing and very helpful. read more

Do not go to this location! The staff and personal are extremely unfriendly and rude and treat you with tremendous disrespect. I drove out of there without getting my car serviced because of how rude and unfriendly they were during the process of gathering my info. Will never return to this location read more

I rolled in at around 6 for an oil change and to have a headlight bulb replaced. Easy, right? Well...my Yukon XL has some tough headlights to work with!! The store's manager, Darmy, and his employee Shawn worked until 7:45 (45 minutes AFTER closing) to make sure my headlight was operating perfectly for a long drive I had the next morning. SUPER grateful for their high quality auto service AND amazing customer service. Job well done!!!!! read more

i understand saturdays are busy but when four people who came in after you leave before yyou are even in the bay. somethings wrong!!! don't go here waste of an hour!!! read more

My wife and I just took her vehicle here to have the oil changed and they did an excellent job. Our technician Brian was very friendly and professional. He walked us through all that was going on with maintenance for the car, letting us know what would need to be focused on in the near future. He was informative but not pushy or "salesy". Overall I was very impressed with their professionalism, thoroughness, and efficiency. read more

Very impressed. So confused by the negative reviews! Could not have been more convenient, fast & very professional. I got to sit in my car and watch everything and the service & communication was terrific. They helped me to layer coupons so the fonal price was very fair, considering the convenience factor. Will definitely go back. read more

Valvoline is a little more expensive then other places, but the service is very good. I have been to this lovation a few times for ordinary services or oil change. Staff is friendly and professional. The only thing I'm not 100% satisfied is the hours of operation. I will be back again for sure! read more

Have been to this location numerous times without a hitch (granted the prices are more than most). Recently brought my new to me car here and they outright refused to service the vehicle without explaination. Will not be recommending this location to anyone. Edit: I made this account just to create this yelp review. read more

Worst Place Ever........I went in for an oil change and to get my fluids checked 18 point check and all . Anyway The told me that my Battery was low and that I probably needed a new one and that they checked my fluids and they are all Fine and they did the oil change. Well come to find out I was 2 quarts down on transmission fluid (now I have a blown transmission) My transmission dipstick is broken and according to my receipt for 60 some odd dollars they checked my transmission fluid ....consequently now they are saying that they never checked it. It also stated on my receipt that my battery was checked and is fine , however they told me that it was not. The service is horrible the Manager is a jerk...This is completely unacceptable They are not honoring my claim and now I have to buy a new car read more

I brought my car for a oil change. The staff broke the dipstick. They ordered the replacement, they explained they could fix it. After 2 hours they were unable to do anything, and the comment from one of them was they were closing at 7. It didn't matter that they had my car apart. After telling them to put it back together, and going home. I found a leak under the car. Worst experience ever. read more

My husband brought my car here for an oil change for some reason after over 25 years of getting all our vehicles serviced at The Clean Machine. What a mistake. The technician left the dipstick laying over the engine! I called and spoke to the manager who was not willing to accept responsibility in any way. At the end of a civil phone call during which he implied that I took the dipstick out and laid it on the engine, he said, "I'm sure we'll see you soon" and I started to say something and he hung up on me. Do not go here. Go to the Clean Machine or if you are downtown, go to Ron's. read more

Amazing service. Great, friendly team, especially for 4PM on a Sunday. They did the oil change I came in for, then ran through a checklist and showed me which items were recommended (or not) and why, and made sure to show me the oil/fluid levels after completion and each part they changed out and why it was needed. Good employees and an honest company. read more

Quick, easy and painless... thats how an oil change should be. The staff was friendly as well. I'll be bak in either 3k miles or 3 months, whatever comes first. read more

Easy and fast. I could not have had better service. The gents that changed the oil and filters were kind and personable. I will definitely be coming back to this location. read more

Always very efficient and professional service. Reasonably priced and always in and out in 15 minutes or less.

Awesome customer service. Very thorough and was out in about 20 minutes. I'll be coming back.

My car had a slow oil leak that they were unable to resolve after an oil change. Turns out it was the aftermarket filter they used which leaked around the gasket. Brought it to the dealer and had another oil change and everything is fine. I did bring it back to Valvoline and they were polite enough but still were unable to resolve it. Back to the dealer for me from now on. read more