I took my car in right at 8am. They were filling up with work fast within the first few minutes of…read moreopening. The tire/brake center is behind the building you see from the street. I just drove my car 11 hours from Virginia, so I wanted to make sure my brakes and everything was okay. They drove my car around and checked it out, gave me a call and said it is fine. I appreciate the honesty! I will be coming back here if my car needs servicing.

Taylor at Express Oil came back and made things right. I am pleased with the outcome.read more

Poor Communication is Number one issue. They never call you…read moreto let you know what's going on. My LAST experience and I do mean last because I'll never go back , they sat on my car for 24 hours for normal brake pad job, and never called me. On top of that they fit into the stereotype of creating problems to try to charge you more money. They tried to say I had a coolant leak, when I did not. Garbage - a disgrace and disservice to Ford Motor company and its loyal customers.

Why do I write this? Because people matter! Engine started ticking extremely loud, of course I had…read moreit towed to the place I had put my trust in, Quicklane. Well, I was told it needed lifters, which could run up to $4,000.00 but it's is a Chevy suburban so they recommended that I take it to a dealership, so I had it towed again to Landers...well, all it needed was oil! Come on y'all who doesn't check the oil first!!!! Well my car is running great.

A NEWLY MINTED PERMANENT PATRON !…read more I took our Nissan Altima into Christian Brothers Madison AL for assessment of an AC issue which was erroneously diagnosed by Express Oil, as needing system replacement with a cost more than five times the service charge from CHRISTIAN BROTHERS. The AC service was completed in little more time than an oil change with very courteous professional interactions. I HAVE NO INTENTION OF USING ANY OTHER AUTO SERVICE FROM THIS POINT INTO THE FUTURE.

Very nice people they really know Acura's immediately fixed our issue and did some preventative…read morework to our 2012 TL

I received two oil changes from this location because it is close to my home…read more The place is clean. The employees would jump to you. Escort you into the waiting room and offer some refreshments. They did a good job of explaining what your vehicle is needed and the price. My poor review comes from the actual work done. The first time I went, they left a pair of needle nose pliers under the hood. I took it back to them the next day. They took it back and didn't say a thing. Not even thank you. The second I came back I paid for new air filters. They forgot to place in the air filters in the car and cabin. I had to come back and show them and then prove to them I paid for it. I don't want to give them a third chance. My suggestion would be to try another location or another company.

I wanted my transmission fluid and filter changed. Many service locations would not do it…read more One told me they would only add transmission fluid if I needed it but would not service my vehicle. I found jiffy Lube would do it but it was a bit expensive. (I heard a new transmission could cost up to $2000). Boy, I thought, what a business. Although they said it would take 60 minutes I was there 2.5 hours. (The waiting room could be a food storage locker, 66F and fan constantly on). Ridiculous! If I can find any other service group I will use them. A bit disgusted! (poor customer service in my estimation) Hope that you have better luck, 1 lady was there 8 to 1300!

Came in for a second opinion diagnostic, my car had been intermittently not starting…read more (I had been here before on July 4th and they saved my life and helped get my family on the road quick so we didn't miss family festivities out of town) Turned out I needed my alternator replaced on top of a new battery. Pricing was insanely competitive, and Chris even worked his magic to knock some extra off, because having your alternator go out on a Wednesday isn't fun for anyone's bank account in this economy. They pushed to get my car done quickly so I could pick my son up on time from school- and even had a mechanic pause his work to drive me up the road to my house so I could eat and get our second vehicle in case they ran over with the repair. These men never once made me feel like a burden and helped me with a smile, explained pricing to me in a way that felt educational, every employee was kind and generous in going above and beyond to have my car repaired and me as a customer and person taken care of. I literally couldn't make a second Google review so I came here to give this review- and work and kindness like this deserves to be recognized. Thank you Pep Boys for saving my skin again!

Black bald guy at the counter lost this store $170 with his stink attitude. I went right around the…read morecorner on Madison Blvd to Express Oil Change where the customer service was TOP TIER! Next time don't pick an argument with a woman that's not yours!

I had my daughter's car towed to this location. They called and said it was fixed and offered to do…read moreadditional services - wiper blades, oil change , new tires . I agreed since the car was repaired. They called me the next day and said the car couldn't be repaired and that I would need to have it towed somewhere else. I was blown away. DECEITFUL is the best word to describe what occurred. Now we've spent over $700 on a car that does not run and has to be towed for another $300 to see if it can be repaired! I will never trust another Firestone AGAIN!

The first time I went there was a very nice gentleman there. That's why I went back the second…read more this time was different. The older guy wasn't there. Bad service. I will not go back for anything. Customer service wasn't the same. I felt uncomfortable and was told that I had to wait the next day. Even though I had an appointment. I was told that my tire had to be ordered because there was no place in Alabama that had the tire size that I needed. I didn't believe it so I called another Firestone, told them the size of my tire, and they told come in and they had it. I don't like being lied . My time is importent to me. He claimed that he made an appointment for , and when I called in to verify the appointment there was no appointment made. So I made another one, that's when I came in and was told that I had to come back the next day at 3 o'clock, because the tire had to be ordered and it wouldn't get there until between 12 and 3 PM. No more excuses for me. Honestly, I know what all of this was, but I will leave that unspoken. that you.

I have an '08 Jeep Wrangler with a manual transmission. When I returned home I wasn't able to put…read moreit in park. Engine running, indicator on dash showed it was in park but the lever wouldn't move out of drive. The linkage between the shifter and the transmission became disconnected. I take my Jeep here for oil and tire service and they always do a great job. I took it in and they verified the broken connection. The fix is a part from Doorman: part 14055. The local parts store sells it for $16.99. When the plastic part was replaced - about two hours after they started working on it - the bill came to just under $120. They charged me $29.99 for that $16.99 part... Upcharge was almost x2. I am an app user and had a coupon for $15.00 off any service other than an oil change. The manager denied my using that coupon - did everything short of calling me a liar stating the coupon - that came from their app - wasn't from their app. My history with this company is over. The replacement of this part takes less than 10 minutes: look it up on YouTube... The despicable upcharge is ridiculous. I'm all about a business making a profit but not an almost double the price of the replacement part to a loyal customer. Done. Adios. Chow. Hasta la vista, baby!

repeat customer for 6+ years…read more every experience has been different but my business is going elsewhere

Friendly staff made it easy to purchase and install new tires. The waiting area had coffee and…read morewater. There is also a Kroger in the parking lot with a Starbucks.

I bought 4 new tires at Tire Discounters on Wall Triana with the road hazard warranty. The sales…read moreman couldn't be nicer. But when I needed a damage tire fix or replaced he said he said he didn't have the tire but would have it by the next day and set an appointment for the following day at 5 PM. The next day I called about 430 and said I might be five minutes late and he said no problem. I arrived at 5:05 and he told me he didn't have the tire and couldn't help me. I explained that the tire was damaged and I took a chance just coming there with it again he told me he couldn't help me. He didn't even offer to look at the tire to see if it could be patched. He said the shop on cabela drive had four of the tires and I could go over there. When I walked out he said be careful, I was so upset and wondered if he would have sent his mother or wife off with a damaged tire. Buy then it was about 5:20 and traffic in Madison is horrible so I went home and was grateful the tire made it . Someone should have called or told me when I called that they didn't have the tire. I think he just wanted to go home and wasn't making money off of a warranty. I will get my tire and then I will never use or recommend Tire discounters to anyone. I'll go to Avis, Firestone or Big Hearted Eddys, anywhere but there.