Stopped in to order tires on Monday, spent close to $800. Tuesday they were…read moreinstalled/balanced/aligned and missing all 4 valve caps noticed while fueling 40 miles away in addition to vibrations that were not there with my old tires. Wednesday they had no time available so Thursday they decided there was a bent wheel causing this. "Joe" the Manager says I hit a pothole. When I said I did not, he snarkily said "In 10 years you haven't hit a pothole??!!" as if I am lying and I say I've owned it 8 months and no pothole. He says he is moving it to rear so I won't notice it. I say this will prematurely wear a new tire, he rolls his eyes and tells me no and not to believe the internet. Meanwhile, the truck in the bay next to mine has been dropped off the lift so he is scurrying around looking at it. I go back to waiting room and owner of dropped truck looks like he cannot believe they have actually dropped his truck, I felt so bad for him. I go back out there and wait by my car for "Joe" to return and then I am told they have discovered 3 bent rims. I say I had no issues with my old tires, I have not had an accident, hit a curb or hit a pothole, and an inexperienced tech( like the one who just dropped the truck) must have damaged them when removing/installing. I am appalled by this situation and appalled that they did not "discover" any of this when they were balancing them the first time. "Joe" gets defensive and says he was not here when they were installed. He does not apologize for any of this, is annoyed that I am questioning this, does not tell me where I can get them repaired, does not show me economical wheel options in his store, calls the dealership and tells me they are $546 each and to go there. All along he has been short and snippy and extremely unprofessional, I am shocked that he is a manager and that this is how he provides customer service. I tell him I want the phone numbers to corporate and his boss. He says them extremely fast so I ask him to write them down. He refuses, he says type them in my phone. Again I say I need you to write them down and he refuses. I say his customer service is the worst and he is the rudest manager I have ever encountered anywhere. He tells me I am the rudest customer ever and to leave his store. Never, ever in my life have I experienced anything this bad as a customer from a business. I waited there for an hour until corporate customer service returned my call and made an extensive recorded report. Meanwhile, I am unable to go to North Carolina for the holiday weekend because my new tires and steering wheel are vibrating badly and I don't want further damage to my vehicle, the new tires or to risk my safety with a blowout.... Zero stars for this location and "Rude Joe", 1 star for salesman "Chris" because at least he told me to stay safe out there as I was leaving the store.

Scratched my truck. Will cost $800 to fix and won't take responsibility. Said they didn't do it but…read moreit wasn't there before I took it and it was obviously made with a tool. I would give zero stars if I could.

This is the 2nd time within 6 months that I've stopped at Exhaust Pro on Winchester Rd. to have air…read moreput in my tire. The guys were out to lunch. The manager, older man with mustache, told me to come back in an hour! He could've done this! Or does his position prevent him from assisting customers?? This would've taken 5 minutes, but nooo, his don't want to work attitude cost him a future potential customer!! The guys in the shop are very helpful and friendly. I always tip well, even for air. The so called manager is USELESS!!!!!!

Horrible experience paid 1400$ for both exhaust manifolds to be replaced, my exhaust still has a…read moreticking noise and they also broke 2 of my brake lines refusing to fix them. Horrible business people steer clear.

Manager was willing to "negotiate " on tires and alignment…read more Located 4 matching truck tires same as originals. 70,000 mile tires!

Awesome Experience Quick and easy very…read moreknowledgeable.............................. I will be back for other services

My son was driving between Richmond and Cincinnati when his warning lights came on and his car…read morebegan overheating. He stopped at this Goodyear and was told he needed a new radiator, thermostat and housing for $2800. My husband advised my son to just have them fill it with coolant and see if he could make it back to school. They brought him out to the garage and showed him that is was pouring out of the radiator when they filled it. He left and bought extra coolant for the way back. That was 3 weeks ago another trip to Richmond and a drive home to St. Louis, and there are no leaks or issues since. They saw a college kid with parents out of state and thought they were going to scam him out of thousands of dollars.

Took My Vehicle There To Have The Brakes & Rotors Changed & They Messed My Vehicle Up Even More…read more Then Wouldn't Return My Calls Or Allow Me To Book An Appointment. I've Spent A Lot Of Money With This Company To Just Be Done Wrong & Treated Poorly!

Today I went to get my car checked out for a right headlight that was out. When I received my car…read moreback, I found that the left blinker was going faster than usual on my dashboard. I ended up looking the cause up on my phone and there were two factors: 1.) the light may not be hooked up properly or 2.) the bulb was burned out. I ended up calling this location and they stated they would look at it and if the bulb burned out, they would replace it, no charge. I ended up taking it back today and they replaced it, but stated that the bulb had burned out. So my line of thinking is that if this morning they had replaced my headlight and I know that my car is an old model; a mechanic would look at the left light to compare the wiring (if they did not know how to replace the other headlight). When this happened, they might have forgotten to connect the blinking light bulb. When I had taken it back, I was met by a manager and two techs, one whom had replaced one of my headlights before. I am glad that they had taken the time out of their busy schedule (because there were a lot of cars needing attention to fix this issue). I ended up finding out it was a burnt out bulb; however, I found it a bit odd how it could have burned out the around the time my right headlight burned out and on the same EXACT day that I had taken my right headlight to be fixed. I must be one really unlucky driver. I will never know because I cannot go into the garage when mechanics are working nor can I see video evidence in the garage of how mechanics are fixing my car. I feel like the onus is always on the customer; however, at least it is fixed now. I like to think of this as a contribution to society. Because it was fixed, no matter the issue, other drivers on the road will know when I am making my left turn. This will save more lives, which is more important than $100 worth of labor and parts. Thank you.

called in the evening before for a quote on a set new tires , full synthetic oil change , and a…read moretruck alignment. the quote given over the phone by one of their store employees notated my account and we scheduled service the next day. after all services were completed , the quote given did not match the invoice I received. the store would not help on fixing the prices of the quote & my invoice. Issue #2 - after the tires were balanced (which you pay for on a new set of tires) and the truck was aligned allegedly the truck now pulls hard and the steering wheel is not straight. issue #3- started to smell a burning smell the technician/s working on my truck spilled oil and they attempted to wipe it up , but did not tell me about it. Do not waste your hard earned money at this location for Employees who do not care for your business

This shop has surpassed many that I have been to in years. The customer service, knowledge,…read morepatience, pricing and spending the time to make sure the job is done right. The guys in the shop are quick to help, even for just a quick shot of air in the tire. They will always ensure that your vehicle is safe by doing a free multi point inspection. Even better the advisors up front will let you know what is necessary at that time, along with what will be coming up for your vehicle maintenance requirements. There is no pushy sales tactics, only recommendations at the correct intervals to keep your vehicle safe and functioning properly. This is definitely your friendly neighborhood shop! Please check them out for your next service! Especially since they are open 7 days a week!!!

I am remiss in leaving this review, but it's been due to health issues. Fortunately all is well…read morenow, and I am happy to report a very positive experience with Complete Automotive Repair in June of 2025. On a drive from Florida to Michigan, our 2022 Telluride intermittently was overheating. We managed to drop it off to Complete Automotive Repair, and then got a rental for our Michigan destination and return to Lexington. The Complete Automotive team pressure-tested for leaks, checked all hoses and clamps, and diagnosed that the water pump had failed. The repair was done excellently and we were relieved that the cost was reasonable. My husband and I highly recommend this company. Their professionalism and kindness were exceptional.

Amazing group of people! Took my car in to get my ac charged after changing parts myself, 1st 2…read moretimes they didn't charge me due to a stoppage in my system. They're standards of what a shop is should be what all others should strive to be! they're genuine, honest and respectful. Not out to just get money but they provide service at honest pricing, it takes me back to when my dad had a shop and mechanic shops were honest!

Don and the team have consistently been very thorough and the prices have always been reasonable…read more One of the few places I have found that I don't leave with the feeling things were fixed or suggested that weren't needed. After training as an auto mechanic in high school, I have no reservations highly recommending this business. I, my daughter and my sister and extended family all bring our cars here for diagnosis and repair.

It's always a pleasure doing business with Fleet Doc! I went in with a screw in my tire, came out…read morewith a patch! Most places try and sell you a tire. Not this place. Fair and honest. Go check them out!!! Give them a try. You won't be disappointed!

They were able to get my vehicle in right away. The guys were great and they had it done in a few…read morehours.