Hot water heater was replaced on a Tuesday without incident. Went down to basement to do laundry to…read morefind the floor covered in puddled water on Saturday. Called for help-was instructed to diagnose over the phone. Technician who replaced water heater didn't close valve correctly at the main water line. It took hours to clear basement and clean up water. After communication of concern and disappointment over the phone to technician and staff on the phone, we have never heard a single thing back from them. Their mistake caused chaos in our home with no apology or follow up. We will find a new plumbing company.

I wanted to replace a hot water heater as a preventative measure and since it wasn't an emergency,…read moreI had the opportunity to call around and check pricing, products, etc. Kentwood Plumbing was by far the most helpful as we discussed product, sizing, pricing and timing. I got a quote within a range and like all other things, I expected the final price to be at the higher end. The technician did a great job removing the old unit and installing the new one showing that he'd obviously done this many times. I'm always concerned because these guys are on the clock and my cynical self says it doesn't matter how long it takes because it just gets reflected in the bill. I was pleasantly surprised when the bill arrived the next week. The total cost was at the lower end of the quote with an excellent job as a bonus. I've used Kentwood on and off over the years and was happy to call on them again.

We appreciated Dave & Nate sanitizing our HVAC. While here they discovered a leak in our humidifier…read moreand helped us understand what it would take to fix it. Thank you for the thorough and friendly service.

so aside from them installing a furnace and ac. the service guy walks into one of my family bedroom…read morewith out knocking ? something's wierd about that. but here's the funny part, I just hit a notification from DTE that they collected a rebate in my name??? wow, doesn't that sound like some sort of fraud?? I'm sorry but that doesn't seem right. so they offer me a filter so I'd give them a five star.

Our (propane fired) Payne furnace was leaking water on the floor every 7-10 days and had been doing…read moreit for a couple months. I thought it was the evacuator pump but that was not the case. We called Allendale Heating as they had just replace the primary heat exchanger on the furnace 3 years earlier. We were told that they could not get there in the morning but it would be in the afternoon around 1 before they could. That was to work well as my wife had errands to run in the AM. The technician arrived at around 10:30 when neither myself or my wife were home. My father (who is hard of hearing and cannot get around too well) let him in and he went to look at the furnace. The tech was there a short time and made the assumption that the water that was showing up was coming out of our freezer and not the furnace. What he did not know was that the freezer had just been installed the day before he arrived. He left a write up and a bill with my father. My father immediately called to tell me that the guy had come to look at the furnace already and that he didn't find anything wrong but that the freezer was leaking. I asked him to put the guy on the phone to which he replied 'He just walked out the door'. I asked him to see if he was still there. When he got back to the phone he said 'He's driving out right now' I quickly called Allendale Heating and asked the receptionist if she would have the guy call me. Her response was very short saying "Our technicians don't call people. You can read the report he left and get back to us". I explained to her that the he simply didn't know that the freezer had just been installed and if I could talk to him I would explain. I told her 'He is driving down my driveway right now... please just have him call me" She said again "Our technicians don't call people and he's on another call now" Again quite rude. I said "please he's still driving down my driveway' She just repeated the same line. "Our technicians don't call people sir" I mentioned that he arrived early and if he had been there at 1 my wife could have given him the information. She insisted that he had not. I was getting frustrated at this point when I asked if I would be paying another service charge when they didn't do anything the first time. I then said I guess I'll have to call someone else. She hung up on me. I called Coopersville Heating and Cooling. They came out and pulled the blower motor out of the furnace to expose the heat exchangers. What he found was that the secondary heat exchanger was rotted out and the moisture was gathering in the blower motor case and then blowing the water out when the blower would kick on. Why Allendale had not replaced the secondary exchanger when they did the primary I don't know. I know sometimes things don't look to bad at first glance so I guess I understand that. Two weeks passed and I thought I would call Allendale again and try to explain. That despite the misunderstanding I wanted Allendale Heating to quote a new furnace for us. I spoke with the same receptionist and was totally honest and said that I did not plan to pay the invoice for the service call when they did not asses the situation correctly. Going on I explained how Coopersville Heating and Cooling had found the problem straight away. She said to me "I don't believe any of our salesmen will want to call on you considering you just told me you were not going to pay your bill" I explained again that they arrive early and left without giving any assessment on the furnace. She said I remember this call we did not come early and hung up again. ALL OF THIS could have been avoided if the receptionist had simply done what good customer service people do and helped me / us out. Communication is the key in all relationships. Whether it be personal or professional. Why she could not assist with a simple phone call is unprofessional and shows she does not want to help people.

One of the hottest weeks of the summer and our a/c stopped working. Allendale heating had PJ at our…read morehouse within two hours of calling. Fixed the issue, didn't charge an astronomical price, and had AMAZING customer service.

My AC went down during a historic heat wave in the middle of the night. I emailed Turner at 3:30 AM…read morehoping to hear back sometime the next day, which was forecasted to be 95 degrees. Steve returned my email promptly and squeezed me in before his morning appointments, he was at my door at 6:50, and had us up and running before 11AM, even with a trip to the supplier to get a part in between appointments. Steve Truly cares about his customers, and his company's service is top notch. Do yourself a favor and call Turner with your heating and cooling needs.

A/C went out in the middle of this heatwave. They picked up the phone after 5:00! Out the next day…read more Great people to work with, very reasonable. So impressed, and a customer for life. Highly recommend

Reliable is definitely very RELIABLE! Less then two years ago, they replaced our old worn out…read morefurnace with new unit... A mid range unit (Goodman) was selected to reduce some costs. The removal and replacement process was excellent all around. The unit ran well over the period. There some minor water leaks, but not their issue. They fixed these during the 1 year inspection they provide. All was well it seemed. Then earlier this month (December 2023) they had a deal to come out and inspect the furnace for no charge. They came out, and found the heat exchanger in it was cracked and leaking CO.... The furnace had to be shut down as a result. Goodman has a published 10 year warranty including the heat exchanger however, no labor was covered. Reliable contacted Goodman, but no luck in getting the labor covered and replacing the heat exchanger was not a great option. They went to work and provided us with an amazing solution...replace the entire furnace with a new better model....all at no charge. On their nickel!!! I am just absolutely amazed they did this for us, and further they were here with the new unit in a few days, and replaced the defective unit with the new Heil. Also amazing, they were able to remove the existing furnace and complete the new installation in about a half of a day!!! These guys are incredible and very professional. There was only one minor glitch and I called them late afternoon after they left, and again was amazed as they came right back out within a few hours and fixed the issues and all was well... This is a company that not only talks about great customer service, but they live it. Everyone from the fantastic techs that were here, to Kenton the owner, and the office staff went far above and beyond for us... I would only wish more companies provided such excellent service! If you need a few furnace and/or AC, these are the guys you can trust!

This company has provided the best HVAC service I have ever had. Everyone was friendly and the work…read morewas done well. I would definitely recommend them.

I read a few positive reviews about East End Plumbing and thought I'd give them a go. My house is…read moreabout 30 years old and the exterior water faucets needed attention both outside and inside my house. Matt and Issac came out and if I had to come up with one word to describe the services provided by these two and East End it would be "impressive". I would absolutely work with them again and based on my experience today, would highly recommend. In fact, i would like to discuss my annual service work on my generator with them. Very fast service. Very honest.

Ask for Cohan! Him and Neo were great. I had a wonky gas line running across the house feeding an…read moreold fireplace I wanted removed. They made sure everything was done right, safe and fast. Cohan took the time to explain the process and price options to make sure I was comfortable with whatever we decided to do. I greatly appreciated that. Awesome customer service is too rare these days- thanks fellas!

I have recently bought a house that GHP installed. I had Ron come out to do the maintenance…read moreand to give me the low down on how this all worked. He was patient and explained everything so this lay person could understand it. I have even called him a couple of times with questions and he has answered them without a hint that I was taking up his time. If you are thinking about doing the geothermal I HIGHLY recommend GHP.

We recently had G.H.P. Systems install a new GEO thermal Furnace because our old Mammoth was out…read moredated. Ron Hamberg whose been servicing our unit, ONLY when called upon came out and made some adjustments to keep the Mammoth going temporarily. Ron suggested we update to the new Water furnace Two stage unit with a humidifier. Ron and his Crew came out and had the new unit installed in 1 day! I turned it on yesterday and to my surprise the Water furnace was so quiet that i had to go check to see if it was on. It was exactly how Ron described, quiet and powerful! I went on consumers energies website to check to see how many kilowatts we used in that 24 hour period the next day and with the new system going we spent 4.28 cents. I was shocked because my house is 4250 square foot! WOW!! What a savings. I will always refer Ron and the G.H.P systems to everyone i talk to when it comes to heating and cooling! Thanks Ron Hamberg and your crew for the AWESOME service!!!! Chris

I cannot recommend High Point Heating & Cooling…read more About seven years ago, Brian Visser, the owner of High Point Heating & Cooling, installed a new furnace and A/C system for us. This year, the A/C stopped working. Brian came out, confirmed there was almost no pressure in the system, and told us this indicated a leak. We scheduled a return visit for him to locate and repair it. He never showed up. Calls and messages were not returned. We also spoke with another technician at High Point--his son--who said Brian would reach out. He never did. At that point, we were completely ghosted. We ended up calling another local HVAC company. They quickly diagnosed the issue as a leaking evaporator coil--a part that should have been covered under a 10‑year manufacturer warranty. Unfortunately, we learned that the unit had never been registered by High Point at installation, so the extended warranty was never activated. That single oversight cost us over $1,000 out of pocket for the part. Beyond the financial hit, the lack of follow‑through and accountability was extremely disappointing. Brian did not stand behind his work, did not communicate with us when there was a problem, and left us to deal with the consequences. Based on our experience, I would strongly recommend looking elsewhere.

Brian is responsive, communicates well and gets the work done quickly. He reliably diagnoses and…read moredoesn't attempt to overbill us. Thanks!