First off I would like to thank Maricio, Eric, and Alex. Been a few months so I believe it is time to write a review. I will say first experience was a little rocky so don't get discouraged if that happens to you. I set up an appointment with Mauricio in sales and told him the used vehicle I was looking at. I get there and they are BUSY. I had to wait quite a while to check out the vehicle (it was ready) since Mauricio was helping someone. My turn came and we inspected the vehicle and drove it. It was an "as is" so I suspected there would be some issues. Pointed some out and I met with Eric His manager. Both did an amazing job addressing the issues and fixing what I came to terms was necessary with the amount I was will to spend. I had to come back the next day to speak to finance. That is when I met Alex and again it was very busy. Due to my bank causing delays Alex stepped up and did their job. Got me out of the door and had me on my way. I bugged them for the next fee days with question and they eagerly answered what they could. All in all I had a good experience even if it started rough. read more

Oh, perhaps advertising their vehicles for the actual correct mileage! Came here looking for a Santa Fe with 38k, and the one they showed me was 68k. Then they want to suggest a more expensive car (by 15k)... read more

Hi everyone, please don't rely solely on verbal assurances from the sales or billing staff before making any payments. Always ask for written documentation and receipts for everything you pay, especially when leasing a vehicle. I leased an Ioniq 6, and I was verbally assured that if I returned the vehicle in excellent condition, $500 would be refunded. Unfortunately, that promise was not honored. Also, when you take delivery of your leased vehicle, make sure to record the serial numbers of the rims and tires. Whenever you take the car in for service, take clear photos of all the rims and tires in the presence of the service advisor before handing over the vehicle, and verify after service. This can help protect you from potential issues later. I'm sharing this advice based on my personal experience with Van Hyundai. read more

THEY DONT OFFER OIL CHANGE ON NEW 2026 models! this was the only reason i bought their crappy vehicles. Im not sure if Guy profiled me but immediately told me they don't offer oil change read more

Van Hyundai - Car Dealers Near Me - Carrollton, Texas

I am very upset with my experience with Van Hyundai and this is not the first time I have had this experience with them. Bryce, my service manager is extremely unprofessional and unhelpful. He screwed me over by making me an appointment to drop off my car to get fixed, before they had the parts needed to fix my car. When I dropped off my car on a Thursday, I was told I would be able to pick it up by the next day (Friday evening). I received no calls all day Friday, so I called Bryce after I was already supposed to get my car back and he then tells me that they don't have the part. If I wouldn't have taken the initiative to call who knows how long it would've been before I was let know about the situation or got a call back. Then, there was another whole situation trying to get a loaner car. First, I was never offered a loaner car after they had already inconvenienced me by keeping my car way longer then I was promised. I brought up the fact that I needed a car because I had work the next day. I was told I would get a call the next day (Saturday morning) BEFORE 12:00pm to come pick up a loaner car. Once 1pm came around and I still hadn't gotten a call, I once again called Bryce and got no answer. I left a voicemail and texted Bryce. Again, at 4:00pm I called an no answer! It had now been 4 days of my having no car after being promised I could pick up my car within 24 hours. On Monday I called Bryce again asking for a loaner car, he very pretty rude over the phone and not apologetic at all. I was given a time to come in to get a loaner car and had to wait an hour before actually getting one. I called for multiple updates on my car over the course of the week that they had it and never received any information from Bryce. Once it was time to pick up my car, I again waited an hour after they said they were pulling my car around. No Idea what took so long. Bryce told me countless times that he would call me/call me back, and never did. Even when I would call him, most of the time he didn't answer. He never answered a since text I sent either. I love my car but this location specifically couldn't care less about making anything easy for you. I will not be returning for any future needs. read more

UPDATE: 08.16.2025 Once again, Van Hyundai's service (VHS) team was exceptional! It was time for our 24,000 mile service. My husband and I arrived 15 minutes early for our 1030 appointment. We were checked in and advised due to staffing, our wait would be approximately two hours. We went to the service waiting area. *side note - I greatly appreciate the CLEAN restrooms, snacks, coffee, and water! VHS text me the video of the multi-point vehicle inspection - greatness! The video let me know the cabin air filter needed to be replaced, showed me the old (very dirty) one, and gave me the cost to approve - AMAZING! Two hours later we were on our way. Needless to say, we were elated and will return for our 32,000 mile service! read more

Van Hyundai - Text message from Van Hyundai's Service team... - Car Dealers Near Me - Carrollton, Texas

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I agree with those who are saying AVOID THIS DEALERSHIP! My wife and I purchased a vehicle for our daughter a couple days ago at this dealership and the customer experience was horrific, and I venture to say probably something I should report to the attorney general's office. Here is what happened...first, the sales consultant was clueless and obviously was someone to keep us busy until a "closer" could get to us. Seriously, someone who knows so little should NOT be in front of clients. We will get to her delivery later, but let's first talk about our experience with the closer.. Essentially, we wished to declined the "extras" and when signing the paperwork my wife noticed the price on the paperwork was significantly higher than our negotiated price. Turns out the items we wished to decline had been automatically added into the contract, making the price skyrocket, without ever giving us a choice to decline them. After squirming a bit, he tried to assure it was a simple mistake. Was it???? Personally, I have a very hard time believing that. I wonder if others have had this experience here and how prevalent this "mistake" has been with these folks. Either way the taste in our mouth is not good. The experience with the finance person after the closer was actually the bright spot of our experience. She was professional, efficient, personable, and up front and honest. If she could have been the one handling the entirety of the experience this would be a much different review. Now let's talk about the delivery experience...the sales consultant actually told our daughter, "you probably dont want to wait around for a delievery person, here's the keys, it's pretty basic, you can probably figure it out, just call us if there is something you can't figure out." When I insisted we be allowed to speak to a delivery person, guess who we got, the closer guy. I cannot bring myself to come back to this place. read more

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Van Hyundai is UNETHICAL, UNPROFESSIONAL AND DISHONEST!! I bought a brand new hyundai palisade from this dealership back in July and have always send it to this dealership for all the maintenance work as well. After 36k miles on my car a CHECK ENGINE light popped up and the engine oil level got really low. I brought my vehicle here for that issue and was told the repair would take one week initially --it's been over 2.5 weeks and the car is still not fixed. Every time I asked for updates, staff were rude and told me to stop calling about my own car. The service director Vince was especially disrespectful--he yelled at me, threatened me, and said "let's talk man to man." They told me the car was "ready," then suddenly claimed there was another issue. When I picked it up, the check engine light was still on, and the car was worse than before. Shortly after, it seized, wouldn't shift to neutral, and left me stranded for hours. Now it won't even start. There was no engine oil in the engine and they made sure to DRAIN every but of oil from the engine before returning the vehicle to me. This dealership is a SCAM AND FULL OF CON ARTISTS, harassed me, and returned my vehicle in unsafe condition. Save yourself the stress--do NOT come here. Take your business elsewhere. read more

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JD did an amazing job! I am extremely challenged with my credit but he made magic happen with the GM. Every person I interacted with here went above and beyond to help me in my greatest time of need. I couldn't ask for more. I will definitely purchase from Here when I get my second vehicle in a few months! If they could help me I doubt there's too many people they can't help. They didn't treat me poorly just because my credit was far less than perfect. They do good business. read more

When I purchased my first Hyundai at Van 10 years ago, the experience went from me walking out to actually a reasonable transaction. Afterwards, I've always had decent service experiences with Van but their location was shabby and needed a refresh. I just returned from having service done on a 2020 Santa Fe with Jerry Kennedy as my service writer. The new location is much better (and will be better still if they ever finish I35 construction!) and everything about this experience was first rate. No unneeded upsells and an excellent car condition report. Very pleasantly surprised. read more

I was looking for a car for my son and found one online at this dealership. They lie and change their stories. Every person you talk to tells you something different. They just pass you around to different people. I had one person, Peter, who was nice and tried to be helpful, but you could tell he did not know what he was doing. Alex was rude and arrogant. He just said that if you financed with us, I could get you a better deal because the banks give us money when customers finance through them, but he did not ask if he could pull our credit and see if they could match our deal. At 8:45 pm, he said, " You give me a $500 nonrefundable deposit, or we will sell to someone else. The next morning at 9 am, I told them I was on my way to pick up the car and was told it had been sold. Which they did not open till 8:30 am. They are pushy and rude. I went to a different dealership and had a much better experience. I asked for a manager to call me, and I still have not heard from one. I would use a different dealership. I have never had a rude salesman like this at this dealership. read more

Absolutely Disappointed, Dishonesty and Poor Experience I had one of the worst dealership experiences at Van Hyundai in Carrollton, TX. From the start, it was unprofessional, we had to hunt down a salesperson, and the one we found was sitting idly, wearing a shirt so wrinkled it looked like he had just rolled out of bed. First impressions matter, and this one was not great. We were initially interested in a vehicle that was in transit. The salesperson called me later saying they were having a "sales event." I asked for the price, and he quoted a number higher than before. When I pointed it out, he backtracked and gave me the same price as previously, so much for a "sales event." When I called him out, he just went silent. Later, when we came in to look at the vehicle, there were noticeable issues that needed to be addressed. I also asked about getting a second key and floor mats included. He came back with an absurd claim that they "normally" cost $3,000 but he could give them to us for $800, a ridiculous upsell attempt. After I declined, he suddenly "threw them in" for free. Red flag. Then came the final straw. He tried to add a charge for window tint, claiming it was done "that morning", but the car was dirty and clearly hadn't been detailed. It was obvious the tint wasn't fresh, and I felt like he assumed I wouldn't notice. At that point, I told him I was done, not just with him, but with the dealership. I refuse to do business with liars. Earlier that day, we visited a Lincoln dealership and had a completely different experience, polite, respectful, and transparent. We'll be going back there instead. Save yourself the frustration. If you value honesty and professionalism, shop elsewhere. read more

Horrible car place Spent 3 1/2 hours of my life to be lied to by the salesman and the sales manager. Went in to get a new car told that we would have zero to $500 down regardless a credit. The only hiccup I had was a bankruptcy discharge December 2022. I have credit cards that are all up-to-date and paid. Told me that if I had a cosigner that we were 99% guaranteed. Cosigner filled out everything that was needed on his end and he was approved. Was told by the salesman that if he made it in that our down payment would be zero. My cosigner drove almost an hour to come to this car location waited another hour and a half to be told sorry we can't do it. No other explanation. Horrible horrible way to do business especially We are all grown adults and to be lied to! DO NOT WASTE YOUR TIME HERE read more

Our saleslady Ms. Stefany was extremely helpful and easy to communicate with, providing information and answering questions. The salesmanager, Miss Laura was also a huge help at finding my monthly payment to the car I wanted. read more

Don't even attempt to contact them on a vehicle, they will tell you that their online price is not the correct price, they want to add an additional $1500 before i even set foot in the dealership! What sort of Scam are you running here? read more

Van Hyundai - Here he is stating how it is $1000 over the online price and $366 fee for it being a used car - Car Dealers Near Me - Carrollton, Texas

at first I thought I had found a dealership that I would forever do business with, but I was wrong. buyers beware. the managers will force you to buy a warranty and they will load your contract with hidden fees. they put over $4000 in my price and when I called them out on it, they lied and said oh you knew. I tokd the guy that there was no way I knew they were going to add that much to my contract and I forgot about it or wouldn't have asked why. so please beware and make them show you everything, if not they will get you. read more

There's a reason this dealership has more one star reviews than anything else! Sales director and sales manager either ghost you or tell you that you should be ghosted. But it explains why they bought a car at auction for more then they'll ever get for it and has sat on their lot for a month. A call from a higher up that I thought might clear the air turned into immature blatant disrespect to a costumer. Take your money somewhere that will respect it. The car they "wouldn't negotiate price on" didn't have front floor mats, was leaking oil from oil filter housing and had multiple scratches/dents/rips. read more

Avoid this dealership at all costs! I've seen so many bad reviews, and now I understand why. I called at 5:30 PM to let them know I was on my way to pick up my car. I was at Enterprise at the time, and my ETA showed I'd arrive just before 6 PM. The person on the phone told me they would close exactly at 6 PM unless I paid in advance--but even then, there was no guarantee they'd wait for me. The lack of professionalism and customer service is shocking. Instead of trying to be helpful, they were dismissive and rude. This is not how a business should treat customers. I truly hope their terrible service catches up with them! read more

Worst service department I've ever dealt with. Absolutely no customer service that will work with you to get your car fixed as soon as possible. I was getting the run around for over 3.5 weeks with 9 different delays for one reason or another (original estimate was 4 days). Finally had to pick up my vehicle and take it to a different mechanic entirely to get my car back in working order. UPDATE: after taking my car to a different mechanic the problem I had was taken care of within 48 hours of drop off for a fraction of the price. I repeat NEVER take your car to be serviced here!! read more

STAY AWAY!!! UPDATE 1-27-2025 - No one is reading that I had TWO Issues. A very poor purchase experience - 1 year ago - AND an EXTRA POOR Service Experience!!! I Paid for a Tire Balance and the Tires are NOT balanced. I have disputed the charge for this, but all the Management at Van Hyundai want to focus on is the Sales Issue!!! The Sale and Service at Van Hyundai is THE WORST!!!!!!!!!!!!!! STAY AWAY!!! I had a bad experience buying a car here. It took 6 trips to sign and resign the paperwork and still it wasn't right!!! Then I brought in a different car to get the tires balanced. I paid for an alignment and balance. When they rotated the tires - they were out of balance and so I paid for another balance. The tires are still out of balance and they refuse to balance them - saying I needed to replace tires with 16K miles. What a SCAM!!!!!!! STAY AWAY - there are better dealers elsewhere!!! read more

If I could give this dealership a 0, I would have. My husband and I bought a vehicle from here and were told to bring it in for detailing due to some scuffs and stains. Supposedly, this car would look brand new once they were done. After spending 4.5 hours waiting, I received my vehicle looking the exact same as when I brought it in. It wasn't vacuumed, cleaned on the inside or outside, and the stains were never removed. Fast forward to a week after receiving this vehicle, I had a sensor issue that kept me from using Cruise Control. We were told to bring it in so they could fix the issue and that this would take 1-2 days. After calling daily to check on the status, no one was able to tell us the issue and the communication was trash. Come to find out, the salesman, Tim, screwed on the license plate incorrectly- resulting in the sensor issue. After trying to make me BUY a license plate mounting bracket, I told them I'd come pick up my vehicle after 4 days and do it myself. All in all, this dealership is horrible at communication and customer service. They were kind when I first became a customer and the second I continued holding them accountable, they became abrasive. read more

WOW! I cannot say enough good things about Van Hyundai--but I'll try After losing my car to a botched theft attempt, I'd spent the last few weeks looking for a new car, and it's been nothing short of awful. Every dealership I'd visited uses shady, bait & switch tactics to get you in the door, then they tack on up-to, and sometimes over, 50% markups in dealer add-ons and bs fees. The worst one was Toyota of Richardson. Long story short, I got there, loved the car, then the pushy, super-aggressive sales manager comes out and tries to pressure me into buying this pre-owned car for $10k over the asking price. That was 3 hours of my life I won't get back. Lol Anyway, I was about to give up when I was contacted by sales manager Alex W. from Van Hyundai in Carrollton (a Berkshire Hathaway dealer). I guess it's true what they say about BH dealers, because this was the smooooothest, fastest, most stress-free dealership experience I've ever had. Alex W. listened and worked with me on the numbers, and my sales rep, Lorenzo, answered every possible question I had about a few vehicles--then, they made me a great deal on the car I wanted, for the OTD price I wanted, and they never once pressured me or tried adding on any unnecessary fees or markups. And y'all, the best part was, once we started the paperwork, I was out of there in TWENTY MINUTES. Car was fully detailed, gassed up, and waiting for me. The car needed some minor servicing, and the dealership is closed on Sundays, but first thing this morning, I got a call from the service team. We got everything scheduled for this week AND they're coming to me to get it done. Seriously, I can't say enough good things about this experience. I've heard great things about Sewell and Park Place, too, but if you're not looking for a luxury vehicle, check out Van Hyundai--specifically, Alex W. & Lorenzo--those guys will take care of you. read more

Van Hyundai - Chevrolet Trailblazer - Car Dealers Near Me - Carrollton, Texas

this dealership totally sucks. bought a $50k new car from them and discovered that the lug nut key didn't match the locking lug nuts on the car. I tried for over a month to get them to give me the proper key and they totally blew me off. worst customer service I've ever had in over 59 years of buying cars. stay away!!!! read more

Getting my 2026 Palisade serviced at this dealership was truly one of the worst and most stressful experiences. I first spoke to Bryce, who was originally very accommodated in getting my car in due to cylinder misfires and crank fast position issues. As I am from out of town, Bryce was very insistent that they would "take care of us" and assured me that they were the "fastest Hyundai dealership in the area." However, as the next 2 days progressed, the communication was terrible. At 9am, I spoke to Bryce, who informed me that they figured out it was a sensor issue due to low oil and would soon do an oil change. The next FOUR hours, I was left on hold for over 30 minutes multiple times for the simplest of questions, and even hung up on over 6 times. Finally, I was able to speak to Bryce, who informed me that they were "very busy" and repeated what I had heard at 9am. He then said they would get the oil changed in the next 2 hours. I understand experiencing a rush and getting busy; however, their poor time management is not a credible excuse for the terrible communication and disrespect I experienced. Thankfully, I received a text 10 minutes before the two hours were up. We were required to fill up the loaner car tank of gas, which we discovered was not full when we received it. When we arrived at the dealership, no one said hello or welcomed us in. Bryce was very curt and did not have a welcoming demeanor. Overall, I would not recommend this dealership for service or sales; it is evident that they do not value their customers and are comfortable with providing unclear communication and making false promises. read more

May '25 AVOID THIS DEALERSHIP! I went to test drive/purchase a used Tucson that was listed online as Hyundai Certified, which includes additional warranty coverage. I visited the dealership and drove the car which also had a Hyundai "Certified" license plate cover AND a full-size Hyundai Certified sticker on the rear window, so we had confidence. When we went to negotiate the final purchase price, they said it was not certified and that was an extra fee - the "Hyundai Certified Pre-Owned" full sized sticker was literally on the car window. Unprofessional management and team members abound. My advice - DO NOT purchase a vehicle here. read more

Do NOT purchase a vehicle from these guys. Do not finance with dealership if you are worried about the legitimacy of your paperwork. They will give you the runaround if they mess up and blow you off because they have "other car deals and are so busy". On Monday I purchased a 2026 Hyundai Kona limited. Besides the paperwork taking hours (when they knew I was coming days in advance with approved financing to fill it out), everything seemed smooth. They do try and heavily push warranties on you and tell you the Hyundai warranty is basically crap (which isn't true but at least I knew this from experience). Upon getting the car home, I realized none of my smart app features were working on the car. Upon calling Hyundai to get them to fix it, they informed me that my car was saying that it was still in service. At this point, I find out that the VIN Number on all of my paperwork is not the car that I thought I purchased. I proceeded to call the dealership and inform them. It's been four days now and I still do not have the correct paperwork for the vehicle I own. Including the warranty paperwork. If something were to happen while I was in this car, I am held liable and have no paperwork that I own the vehicle. On top of that, I haven't even had a sales director or anyone in upper Managment. Call me to apologize for this problem. Instead, every day I've called, I'm told we are sending the paperwork AND that they ARE SO BUSY, and it never gets sent. Paperwork that I already waited hours for to fill out on Monday. Van Hyundai.... Fix it! WE ARE ON DAY 5 of having a vehicle that don't have paperwork on and financing on a vehicle I don't even have in my possession!!!! read more

The Service Department at Van Hyundai is a destruction derby. I brought my car in for scheduled maintenance, and they broke the drivers side window. Then they pulled out pictures of my car with the window down "proving" they didn't break it. They flat out refused to take responsibility for the damage they did. I called Ryan Rios. the Managing Partner of both Vandergriff Hyundai and Van Hyundai, who promised to investigate and "get back to me Monday". Never heard from him again, which is typical of this company. read more

Hey y'all. I'm seeing some crazy reviews for this spot. Let me tell you honestly. I found my car online. Went down and Laura jumped right in to help me out. We did a drive, and then we fought to stay in my very strict budget. She didn't hit me with any craziness and legit listened to my concerns. Her teammate Heather also heard me and the GM personally hit up the bank to fight for me. I got the rate, term and payment I needed. It took a little longer than just throwin down cash but it was a great experience all around. So. Here's the way to get the 5 star experience. Have a budget. Know what your credit is. Know what you deserve. Do your research. Stick to your guns and let them work for you. I've bought lots of cars and my best experiences were always at Hyundai and Van is no exception. read more

This was my first time buying a car, and VAN Hyundai Carrollton made it one of the worst business experiences I've ever had. I came in looking for a vehicle under $17,000 and was shown a Hyundai Kona listed at $15,900. The salesman, Alcario, promised the thin tires would be replaced, so I agreed to move forward. What followed was over six hours of waiting and constant runaround just to see any paperwork. When I finally met with Laura in the finance department, she tried to pressure me into buying $4,000 worth of unnecessary warranties by claiming my interest rate would be 12% without them. I refused and decided to return Monday to finish the paperwork since it was already near closing time. When I came back with my mom, the rate suddenly dropped to 6% after we pushed back -- proving the "rate increase" was a scare tactic. When we asked for an itemized list, Laura became rude and dismissive, insisting it wasn't her responsibility. After demanding transparency, we discovered the car's price had been inflated to over $20,000, despite being listed at $15,900. The sales manager claimed the markup was for "work already done," including tires, certification, and a key fob -- none of which we had agreed to. I made my budget clear from the start and would never have approved that price. Only after threatening to walk out did the general manager step in, apologize, and agree to honor the listed price. He was the only person who acted professionally and saved the deal. Before leaving, I was told the tires would be replaced that day or the next. New paperwork was drawn up at the correct price, and we caught that Laura had tried to sneak the warranty charges back into the contract. That should've been our final warning. From that point forward, communication completely fell apart. I received no updates about my car, despite multiple calls and texts. Alcario gave vague "I'll check and let you know" responses but never followed up. After days of waiting, I had to physically show up at the dealership, where I was told my car wasn't ready because of a burned-out headlight bulb -- a fix that takes five minutes. I had to replace it myself just to drive home. Later, I had to return again for key fob programming, making it my third trip. Meanwhile, Laura began texting me from her personal phone at all hours, demanding documents she already had and accusing me of withholding forms. The form in question required her department to complete sections before it could be notarized -- something she failed to do. She repeatedly contradicted herself, claimed she "couldn't legally speak" to my mom (who owned the trade-in vehicle), and yet had no issue using her documents when convenient. Her behavior turned into constant harassment -- frequent calls, texts, and accusations that I was "keeping the car hostage," even though I had already purchased it. I made it clear that I would give her the document she requested once I came back to the dealership for the key fob, as this would have been my fourth visit at this point. It was a simple request to respect my time. When I finally went back for the key fob appointment, I waited over three hours despite having a scheduled time. During that visit, I discovered they had just finished certifying the car and performing an oil change -- the same "work" they used to justify the earlier $4,000 markup. When I confronted Alcario, he blamed me for "not waiting" for my car, referring to the time I showed up after receiving no communication at all. It has now been months since I bought my car, and I recently learned there was a mistake on the buyer's copy they gave me. They only just submitted the paperwork to the tax office -- nearly three months later. From start to finish, not one step of this process was handled correctly. VAN Hyundai Carrollton has shown nothing but dishonesty, harassment, and incompetence across both sales and finance. The only person who showed integrity was the general manager. If you value your time, money, and sanity, avoid this dealership at all costs. read more

I found a perfect car at this dealership, had open lines of communication with staff. However, there are hidden agenda's with their business. The car was listed online for $30,490.00. But, when I received the purchase/finance contract, the car price was listed at $35k. When asked, sales stated the price was increased because the dealer charges a $2700 fee for car restoration/inspection and included a price of $1500 to transport the vehicle from Dallas to the RGV; despite agreeing I would take care of my own transport. Sales/Finance corrected the price by removing transport but still tacked on a restoration charge. The dealer asked me about purchasing GAP insurance ONLY and automatically added in the extended warranty, without asking if this was a service I wanted. Speed up to receiving the car- THE CAR HAS AN OPEN RECALL, CAR WAS NOT DETAILED, A FULL TANK OF GAS WAS NOT PROVIDED, WINDSHIELD WAS FLUID LOW AND THE TIRES NEED TO BE REPLACED. BUT, CHARGED RESTORATION. Their online used listings DO NOT state a restoration fee is NOT included in listing price. I did purchase a car for a decent value however, this dealer does NOT have the best interest of customers. read more

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These guys are absolute scum bags. I came in this past Saturday to buy a truck and spent about 2 hours talking numbers. I did not like their financing options so with the promise that on Monday I will have my own financing ready to go and buy the truck I left with a handshake. Monday morning comes I got my credit union and cosigner ready to go and I call back at noon asking for them to send me a purchase agreement to get things started. Sure thing they said. Never got it. I called back about 3 times that day to make sure they were sending it and that the dealer accessories were not on this agreement. But they kept telling me they were too busy and would leave a note and they would call me back. Which they never did. 8:30pm rolls around and I finally get a call back from my salesman and he tells me he needs a 1,000 dollars to reserve the truck. I never got my agreement I need to know what Im paying for before I send a non refundable payment. "Oh yah she'll get that sent to you we were real busy today". I finally get it at 9 pm and they hiked the price up about 5 grand and had 9 grand worth of dealer accessories on the agreement. About 11k higher than what was agreed upon. I asked why did the price go up? Couldn't give me an answer other than this is what the sales dept told me it was. I tried calling back this morning about 3 times but no one got in till noon. After reaching the pre owned manager who I talked to Saturday he explained it was "reconditioning fees". But that the price would be about 3 grand higher than the listed price now minus the accessories. Why?? I finally called my salesman and told him look I'm willing to pay the 1,000 and move forward but the price needs to be back to where we originally agreed on. "Sure we can do that just send us proof of residency and we're working on it now". I send to him within minutes and wait a few hours. I call back and tell him I still don't have the agreement. "Yah man looks like we sold that truck this morning you should've paid the 1,000 deposit." Are you kidding me?? You should've gotten me this purchase agreement yesterday?? Not 8 hours later after I had asked you and called you multiple times to send! If these people cared about customer service they would've treated me like I was sitting there for 8 hours waiting on this purchase agreement yesterday. The worst dealership I have ever been to and worst I have ever been treated by one. They tried to hike the price up on me twice and just sold the truck right out from underneath me and strung me along this whole day. Unbelievable. Do yourself a favor and go to any other dealership you can find. read more

Dropped my car off for a simple check engine light Saturday morning. I Was told it could be 24-48 hours, but I should get a status update before EOD. I never heard anything, and being close on Sunday, I had to figure out my transportation situation last second. I then had to proactively call on Monday before getting a notification of the findings and the status of my vehicle. That was the first negative. Then when I make it home, I notice a rip in my leather seat, so I inspected the rest of my car to find a scratch on my door. It makes me question if the work done to my car was even done correctly or with care. I see why this dealership has a terrible rating on yelp and google. I'll never bring my car here again. Lesson learned. Should have waited the 3 weeks to get it checked out at the Huffines Plano Dealership. read more

One of the Managers Who goes by the name of Alex sold me a used vehicle worth $2500 but told me it's worth $15,000 in which I'm still currently paying off which is insane , read more

Van Hyundai - As you can see in the top left corner, this was fax from a whole other dealership in which they told me the vehicle was only worth $2,500.. - Car Dealers Near Me - Carrollton, Texas

Absolutely Terrible service. I put in an inquiry ONLINE and my sales person called me over 10 times in one day and when i forwarded the call because i was WORKING he instantly called back twice. The following day he messaged me in the morning asking if i was still interested and i expressed to him that i was taking a pause on the car shopping. He seemed respectful about it and told me to reach out when im ready. Fast forward a few hours later he calls me again TWICE in a row. I answered the second time and politely asked if he would stop calling me because he is interrupting my work day and that i would reach out when i was ready. He then freaked out on me yelled at me that this was his job. And i asked him to take me off the call list and he then hung up on me. Not even 5 minutes later i get 12 phone calls about how i apparently am inquiring in a 2026 palisade (WHICH ISNT EVEN THE VEHICLE I WAS INTERESTED IN) so he had clearly put my number in for ppl to start calling and texting me. I then called and asked to speak to a manager or supervisor and instantly got hung up on. after that i called and spoke with someone from the service desk and they transferred me to a supervisor in sales. That went to voicemail and i left a voicemail asking them to call me back. I then called back sales and asked for the guys name who had answered (i could clearly tell it was the same guy as the last two times i spoke with him) and he said his name was josh (who knows if that's true or not) and he asked how he can help me and i asked to speak to a supervisor or manager and he then put me on hold for about 10 seconds and then hung up. I was going to go next week and purchase a $50k vehicle from them but now my money will be going elsewhere. Absolutely terrible customer service and all this place cares about is making a paycheck. DO NOT EVEN TRY TO SHOP HERE. WORST EXPERIENCE EVER! read more

Service department is horrendously slow. Don't come here if you want timely car care. A simple oil change takes 2+ hours. Legit the worst Hyundai dealership in the metrople. read more

I called in advance to confirm the availability of a specific car, and I was told it was available. I scheduled an appointment and arrived just three hours later. Upon arrival, they first tried to sell me a vehicle that was three times more expensive than the one I had inquired about. When I insisted on seeing the car I had confirmed over the phone, another staff member told me it had been sold just a couple of hours earlier. If that was the case, why was I assured on the phone that it was available? This feels misleading and like a tactic to get customers in the door under false pretenses. I strongly discourage anyone from wasting their time here. read more

My husband and I went to this dealership looking for a very specific SUV. I give kudos to this location for actually having the car handbook, the published handbook about the vehicle. Usually they tell you we don't have it and you can print it out online. Our Aisian sales clerk, I don't remember his name, was delightful. He showed us the vehicles-he showed us other options that we were just curious about. He told us they did not have the vehicle that we wanted. We were looking for an all-wheel-drive we were looking for gas, not Hybrid, etc. The problems started when this delightful young salesman brought us inside to deal with the bigwigs. The bigwigs agreed that they didn't have the vehicle we wanted. They did some research which I appreciated. They said they found three vehicles one in Texas somewhere. One in Missouri somewhere and one in New Mexico somewhere. they listed three specific colors. It doesn't take much googling effort to figure out where those three vehicles were. Shamefully they wanted to charge us the prices to bring the vehicles to their dealership instead of making a dealer to dealer trade. They wanted to charge us for tint on the windows, which is silly. I found the exact vehicle I wanted at a dealership in South Dakota. Billion motors in Sioux Falls, South Dakota never said we don't have your vehicle. They said we'll get it and they got it and I have it parked in my garage right now!. Van Hyundai can learn a few things as well as the other Texas Hyundai dealerships. read more

Q- Do you charge a markup fee on this SUV A- We charge a 4999.00 Protection package fee No Thanks !! Find a less greedy dealer ... Update to feedback: Your not being honest with your feedback dealer. Optional vs forced to are to different things. If I order dinner, I shouldn't be forced to order dessert also if I don't want it. YOUR dealer needs to clearly display that you have MARKUP fee's above and beyond MSRP so customers can decide if they even want to deal with a GREEDY dealer... read more

Quite possibly the worse dealership experience I have ever had. Same issues others have mentioned. Car you wanted sold before you got there and zero courtesy to make you aware of this. Really steep jack up on the MSRP. Crap you don't want to be added on to the car. Huge lowball on trade-in. I still can't get the taste out of my mouth from stepping onto the premises. Oh and about 5 different sales people cantacting me from the website infor grab before you can look at cars on their website. How they are able to sell any cars boggles my imagination. Stay far away and let's hope they go the way of the Mammoth and Do-Do. Interstate 35 construction may do them in. Here's hoping. read more

I was misled about the terms of my purchase, and extra packages were added without my consent. When I tried to cancel right after the sale, they refused and were unhelpful and dismissive. I've filed a complaint with the BBB. Buyers beware. read more