Keith and Christian in the service department are amazing to work with! They are always so accommodating and pay close attention to detail!

Went in with my daughter to test drive her potentially new car. Sales guy to the sales manger we thought were great... upfront (not 100 percent .. it is a car dealership)but we felt good when we left. 2 things we asked Not To Do... is call us and texted us because we aren't in a rush. Oh my 5 calls and texts within73 hours as if they needed the sale asap to stay in business! And give us the price without the typical non stop back and forth wheeling and dealing. Not buying from Van!! Motivated us to actually go there competitor. read more

Terrible service. No technicians available - EVER - who knows anything about hybrid cars. Made us wait HOURS for both visits, even to get a vague "we can't do anything for the next 3-5 days" answer.. No loaner cars available. So they now you use YOU money and YOU credit card to rent a car and they claim they'll reimburse us. We will see. Absolutely terrible service. Brand new sonata car taken in 2 times in less than 6 months and 8000 miles. Stay away from this dealership and stay away from buying a Hyundai. Absolutely terrible service and experience. read more

I called here after leaving, disappointed by another hyundai dealership. The first advisor that answered my call took charge of my issue, and I can't believe how this things are here that I actually own a Mercedes and left "you know who services that car" seeking for better treatment after how this guy's treat you and advise you. Thank you. read more

This was the worst experience do not come here I was buying a car and was excited and happy I was at the end stage talking with the finance manager about warranty's Wich I didn't want we spoke about it for about an hour and I just kept saying no no no no no Wich was getting tiring at this point was getting ready to leave so he brings in another manager to try and sell me the warranty's Wich I tell him no no no no no I'm getting a little frustrated because I've been in this office at least 2 hours just discussing that I don't want the warranty's they then print out the contract and I don't look it over I just see a couple numbers that we discussed and so I sign because I am tired and ready to leave in a new car. The next day I look at the contract and guess what's on there ! The warranty's so I go back and ask them to take it off they say no they won't so then I just ask for a refund Wich they tell me no. It hasn't even been 15 hours yet but they still say no. They are only looking to rip people off do not come here. read more

I am living near this dealer. However, I did not buy my 2022 Tusan Hybrid from this dealer because the deal was not clear and more expensive compare to other dealer,,. Since the dealer moved a new location, I wanted to see any better service. On Aug 13th 2024, I made an appointment to fix the tire pressure sensor, previously caused and issued by this dealer. I waited about one and half hour. The service man, Bryce Winfrey, come to me saying "It will be covered under the warranty when you come back tomorrow". So, the next day I went back to the service center. The service person told me that the service fee is about $360.00 to fix the sensor. I was so surprised by,, because there was no sensor issue until I visited and replaced a tire at this service center. Why then yesterday, the service center held my car one and half hour?? and do nothing?? Now changing the words and charging the service fee?? Is this a way for doing business?? So, I wanted to talk to the manager but the manager was gone. I left the service center and never want to go there again. read more

I am flabbergasted by my horrible experience here. The salespeople are incredibly nice. I bought the car here because of them. However the managers and "finance" folks are typical car salesmen cheats. Like others, expect a $4k+ extended warranty to be on your documents after waiting 3+ hours in the middle of the night to sign them. I should have known when I saw Alex "Dubbs " come to help us sign papers. I've never seen someone look and act so unprofessional outside of a night club. Go literally ANYWHERE else. read more

DO NOT BUY A CAR HERE! Old school bait and switch games. They will make you wait hours manipulating numbers (price/rate/fees) They hide dealer inventory taxes in your sales tax. DON'T FALL FOR IT. TAX RATE IS 6.25%. They tried to charge twice that among other fees. . Do yourself a favor and just move along. There are other cars. read more

This is a follow-up to my negative review of 2/10/24. I can't say that I'm thrilled, because Van didn't respond to my multiple attempts to get my name removed from their records until I posted a negative review on both Yelp and Google. Not long afterward I received what was apparently a canned response (duplicated in the two sites), telling me that I needed to contact someone else to resolve the issue. I did so, and he wrote back "I apologize for any inconvenience." I will certainly never patronize this business - but this experience sure proves that businesses read Yelp and Google reviews! read more

We we're in the process of purchasing a pre-owned palisade , and called over the phone. Marcus was very eager to take the necessary time out of what I would imagine is an busy schedule, to answer any questions we had , on multiple occasions, and did it with a sense of genuine happiness in his voice. Marcus has exceeded my expectations , and sets the bar for what I expect out of a service department. Marcus is a true expert in excellence, and has earned my future business. Thanks again, you have a very content future client on your hands. read more

Found a suv online. My family called in the morning and scheduled an appointment to come test drive it. After a long day at work and 45 minute drive to the dealership they were told that the suv had been sent to auction. I guess I am the dummy because I should have looked at the reviews for this so called dealership before I sent them here. I feel bad for those of you that have spent your hard earned money with these folks. Especially the price of cars and the interest rates right now. Buyer beware! Don't waste your time and money with this dealership. read more

Unbelievable incompetence in the service department. Brought my Genesis in for a routine maintenence and oil change. A week later, blinking engine warning comes on with the OS warning of an potential severe engine misfire or other issue. Took it to a different dealership - a $200 diagnosis fee and two Uber rides later, we found out that the folks over at Van Hyundai had left the oil cap and other parts inside the car loose. There are not enough expletives in the English language to describe these clowns. Read this review, read all the other service reviews - start to see a theme? Taking a sledgehammer to your car is likely to have the same chance of fixing your vehicle as taking it to Van Hyundai, as both are entirely reliant on two incompatible notions. Moderate upside: the sledgehammer is cheaper. read more

Absolutely loved working with DK to get my car, he was extremely helpful and made the process easy and efficient. I cant recommend him enough, Eaman in finance was also very helpful in explaining the process to me as a first time car buyer. I had a great experience at this dealership with these two and would highly recommend both read more

Sales guy, Chris, was sweet and very helpful but uninformed about cars outside of Hyundais. The financing ppl were absolutely the shadiest rude sharks! Unapologetic theives! Gave us offer 9,000 over listed price on car and then treated my husband and I like complete idiots when we questioned the fees they added on to a car we were willing to pay in full that day for. Buyer Beware!! read more

I called ahead and scheduled an appointment with a sales representative, intent on purchasing a car. Once I got there, my representative wasn't available and sent me with another agent who knew nothing about the different cars or their trim levels. Further, their keys were lost and many cars sitting on the lot were already sold, though the sales reps weren't aware. It was highly disorganized and delayed. Our sales agent also didn't allow us to drive on the highway because we didn't have license plates on the vehicle. She seemed very unaware of how the process worked. Then, once we got to finances, it's important to note that Van Hyundai is currently adding 10k to the price of each car for market adjustment. They explained it's the only way to make money. They eventually negotiated it down to 7k, but only after multiple back and forth negotiations and an extended period of time. I ended up walking and am now purchasing with Freeman Hyundai, which was phenomenal to work with and WAY more reasonable. I highly recommend avoiding Van Hyundai at all costs. read more

They are literally The worst ! They completely wasted my time. They gave me the run around over a ram i was trying to purchase. They kept telling me the ram would get there the next day and when it didn't get there that day it was the next but the ram didn't end up getting there until a week later once it got there it's at the shop they never reached out to me i was the one reaching out. Then the day they get it hector decides to text me unprofessionally asking if I was going to get the ram or if not it was going to be sold that day. All of them are literally so unprofessional they were in the break room all together speaking loudly saying a bunch of cuss words and gossiping Not only that but Andres was one of the most awkward car salesman I've ever dealt with he was so nonchalant and had no customer service. They completely wasted my time I will definitely never come back to a Van Hyundai they made my car buying experience terrible!!!! 0 STARS read more

Van Hyundai - The unprofessional text - Car Dealers Near Me - Carrollton, Texas

What an interesting visit. I called in the afternoon regarding a 2022 Santa Cruz. I was quoted today's price of $32,050. When we arrive at the dealership, a salesman goes through preliminary chat, and prepares for us to test drive. He states that they are not selling at MSRP. He says markup will be $3K to 12K. I advise that I was quoted a "today's price" of $32,050 plus ttl. The salesman walks away for a very, very long time to copy our driver's license and comes back to state the car sold earlier today. I said, not when I got the second call from your dealership. As I leave, I express how shady the transaction was and our friends at the BBB. Manager comes after us asking what is wrong. I express how it feels like a scam and we are finished with them. Unfortunately, I didn't check reviews before we drove over. If you are reading this, then you are smarter and didn't waste your gas! read more

I recently leased a car before seeing the car because it was promised to be delivered in two days. When I saw the car, I noticed scratches and a dent at back. They promised to fix everything within a week, and delayed and delayed, in second week eventually they said they can not fix the car in one day they need move the car to the other place. They don't consider the inconvenience and my schedule , they just said "you already bought the car". I really regret signed the deal with them, just believed them. Please DONT Go there to buy a car, and never sign a paper before everything's done. They have just no business ethics read more

Sales team were very good, took time to explain everything about the car and went above and beyond. But one of the worst finance team. We still crack up thinking how they managed to come up with a quote for $54k for a $40k invoiced car. They are a scam, run don't walk. read more

Was unfortunate that I had to bring my car here. Had to have the clutches replaced in my 2018 Elantra Sport's DCT. I ended up at Van because AutoNation Hyundai NRH told me they couldn't see my car in 1-2 months. Van said they could see it in 2 weeks. This is longer than one should have to wait, but Phil, the service advisor, did a very good job keeping me up to date. Once the issue was diagnosed the car was out in 2 business days. Because of the recall on the Theta engine, and supply chain issues, all Hyundai service departments and overworked and understaffed, and given those challenges was more than happy with the speed in which they returned my car to me. The repair was also 100 percent covered under warranty. I am moving to Houston, but if I'm back in town, would not hesitate to use them again for any services. read more

Wow even worse then last time there that I find out that they sold me the wrong filter and oil after waiting 3 hours for the filter and oil to supposably arrive to now look under my car see that it's not motorcraft like I paid for and on top of that these fucks stripped the hell out of my oil pan nut. Not even possible to get off yet for the last visit they pull this crap. They will pay for this. read more

Van Hyundai - Stripped oil pan nut. Not happy - Car Dealers Near Me - Carrollton, Texas

See all

I took my Hyundai here for service. Phil my advisor said it would take 2 hours, I checked in with him several times. 4.5 hours later it's done. I would not recommend this location for service. I had an appointment. I talked with 3 other customers who had service that drove in, got repair/service and left in my 4.5 hour wait. They said they had No appointment when I was talking with them in waiting room. When I was complaining about the wait time a blonde / light brown long hair lady was giving me attitude. Her desk is right next to Phil's. So I guess it's the customers fault. I won't make that mistake again by going here or their new location when built. read more

A month after the first interaction, and several phone calls, we finally heard back from the person to whom we were directed. After speaking internally, the response we got was that the dealer knows full well the real pride isn't in the email, but the fine print does say there may be dealer "add-ons." At the end of it, it's a deceptive practice that is reinforced by their phone team confirming the price to get you on site. And they seem to be perfectly fine with it. Of all the dealer experiences we had shopping, this was the most deceitful and disappointing. read more

No matter what car dealership you go to, you're going to find textbook car salesmen (and women!) on the lot. It's inevitable and just something you'll have to deal with regardless of how much research you do online beforehand. Once you are done doing your research at home and get a zillion emails and texts and calls to, "come in today!!!," you'll eventually have to set foot on the lot to see and drive the vehicle you are interested in. Car sales staff can be pushy. They'll flat lie to you. They'll ignore what you say you want and try to pretend that vehicles lacking your requirements are the perfect fit. They don't want you to leave - ever - they want you to buy now and will do and say anything to keep you there until you're signing papers and driving off in something that wasn't what you went in looking for. This is pretty much standard on every lot in every town. Bottom line, car salesmen (and women) are sharks and they make me absolutely detest shopping for cars. After spending the last three weeks trying to find a car for my daughter, dealing with car salespeople from the top to the bottom of the metroplex, I had dealerships offering me a low price for their car then telling me my trade is worth $5,000 less than low book. I had one guy tell me Apple Car Play wasn't useful. I had another try to sneak $2,495 onto a deal and tell me it was my fault I didn't read the fine print online (ahemwillatclaycooleyahem). I heard every line in the book on both the trade and purchase vehicle. One dealership though, Van Hyundai, actually recognizes there can be issues with the sales staff and has someone on their staff who will advocate for you. Yes, a dealership that has someone who advocates for you. Surprise!! Let me introduce you to Katie at Van Hyundai When you walk in the front door of Van Hyundai, there's this sweet girl in the office immediately to your right. She's not just a greeter. She wanders the dealership and makes sure everyone is comfortable. She finds members of the sales staff when you're wondering where they've went. She is your advocate and will get your questions answered and help you however she can. For me personally, I had TWICE signed papers on vehicles for my daughter and BOTH times were just train wrecks of two different forms...but then yesterday I wound up signing papers on a third vehicle and viola! My daughter has a new car now! What got me back in this place (that I was totally DONE with) for a third go around: Katie. She took the time to get to the bottom of the actual problems we had, went to management herself and I wound up driving back over and was in and out of the dealership with a car for my daughter in about an hour. This girl is a firecracker and truly the biggest asset this dealership has. I never planned to go back to this place, but because of Katie I returned and I am glad I did. Thank you Katie! Tell your boss to give you a raise $$$ There's a few more people I have to mention because they are also great assets to the dealership. Jose in finance, and Johnny and Chris in management, are fantastic. If you can get past the sales staff, they will take great care of you too. Thank you so much Katie, Jose, Johnny and Chris. You have made a loyal Van Hyundai customer out of me. read more

Van Hyundai - Car Dealers Near Me - Carrollton, Texas

I feel like we got a decent deal on the vehicle we purchased. They promise you the Moon when you are there and then will not return your calls or follow up on any of the things they owe you after the sale. read more

!!THIS IS A PUBLIC NOTICE!!!!On 06/06/24 I went to Van Hyundai to buy a black 2021 Hyundai Kona advertised on Cargurus for $17,599. I told the sales manager Eric I already had financing and not to run my credit through any other banks. He said he wouldn't. He came back from his office with a total price of $29,900. Payments for $1,070 a month, a total cost of $53,123. I declined all add-ons. So Eric passes the baton to the Finance manager Alex Wagrowski. Alex offered me an extended warranty for $3,880 and I declined. He then offered it at the employee discount price of half off, $1,940. I accepted. He had me agree to electronic signature on his tablet. He then uses his desktop computer to finish typing the contract and prints it out. Without going back over it, he folds the papers and puts them in a white envelope and hands it to me. I had every right and opportunity to take the papers out and review them. For some reason I don't think GOD allowed me to do that. Two days later I was checking my credit and discovered that Eric had run my credit through 4 different banks. My credit score took a 10 point instant hit. I then took the papers out to look at them and discovered that Alex did not charge me $17,599 for the car, it was more like $19,094. He did not charge me $1,940 for the warranty, he charged me $3,880. And the sales tax that he charged doesn't add up in any way. At this point I have been defrauded of about $3,313. I called to speak with Alex and he refused to take my calls or answer my email or voicemail. I sent an email to the general manager, Abdullah and cc Alex letting them know that I had not taken possession of the vehicle and that I was contacting Westlake Financial to cancel the deal. About 2 hrs later I got a call from the sales director, Dr Tejuan Collier, PhD with more crap. He said he takes responsibility for running my credit, he did that. The he says we actually gave you a discount on the warranty, that warranty is actually $4,500. I said, Sir what you're saying means absolutely nothing to me. Alex and I never discussed anything about $4,500. I agreed to purchase the warranty for $1,940. I said well I will just go ahead and cancel the deal. There's no $17,599 anywhere on the contract. Dr Tejuan Collier then asked me what was my favorite restaurant. I replied, a gift card won't work, I don't eat out. So, I said I tell you what, either I can cancel the deal and not buy the vehicle, or the $1,760 cash down payment that I gave you, give me $300 cash back in mind pocket and we have a deal. Dr. Collier replied, I can do that. He said let me get the check signed off on and I will have your check and your copy of your warranty (service contract) ready when you pick up the vehicle. I went to pick up the vehicle on 06/12/24. Heatherrose, the sales lady brought me the keys and went out to check out the car. She said Tejuan needs to see you, he has a check for you. She said your licence plates will be here in 2 weeks and I will overnight them to you. While going over the car, Dr Collier came out and handed me a Van Hyundai's check from its accounting department for $300 and a copy of the service contract. When I left the dealership I went and deposited the check in my credit union. Two days later my credit union phoned me and said, Mr Stoker, this is the Local Federal Credit Union. The $300 check that you deposited from Van Hyundai returned unpaid and you have a negative account balance. She said the reason it returned says, "Refer To Maker". I went to the credit union and made a deposit and I paid $5 for a certified copy of the returned check. I then phoned Mr.Dr. Tejuan Collier, PhD. To this day he has not answered my calls, text or voicemails. I then text Heatherrose concerning the returned check. She pretended to be trying to find out what happened. Replied a couple of times and then she stopped answering. I then emailed Hyundai Motor America Consumer Affairs and cc & bb Abdullah and Alex. No reply from Abdullah and Alex. Consumer Affairs opened a case with a case# handle by a gentleman named Kyler only for him to tell me 10 days later that he couldn't help me. Next, I filed a complaint with the Better Business Bureau. The BBB said that my case met the criteria to file the complaint. The BBB contacted a Ryan Rios at Van Hyundai requesting a response. Mr Rios responded saying that he would issue a replacement check upon me proving that the check returned. I had already provided that with the Better Business Bureau complaint and he also knew that the check had not been paid. I then sent Van Hyundai a certified letter demanding payment for the $300 within 10 business days or I would refer the to the Dallas County District Attorney's Office for prosecution. As long as they can screw over every customer just once, I guess they're making their numbers and meeting their goals. read more

See all

I didn't buy my car here but I tried to get it serviced here. I was led to believe all trims of a certain model could have Apple Car Play installed. I met a service advisor (forgot his name but he kept running his mouth the whole time) who tried to continuously install Car Play via a USB stick. He said I wouldn't need an appointment and grabbed a miscellaneous stick from a technician and proceeded to try for 15-20 minutes. I was then told to make another appointment so an actual technician could complete this and so I did. For some reason, that technician wasn't available the day of my appointment. Enter Jason. This is the only person I remember. He courteously greeted me and immediately told me Car Play was not possible because of a list of reasons he told me. Why couldn't the first person tell me that? Be it Hyundai or Van Hyundai, please train ALL your service advisors the same. I understand your staff likes to horse around the service office, tickle each other and throw things at each other but you're a business. If Jason isn't a manager, he needs to be one. The only person who has taken the time to be updated on all the information. read more

My wife and I purchased a vehicle from Van Hyundai about a month ago. We were very adamant that we did not want any extended warranty or add-ons that would increase our financed amount. The total for the vehicle after tax, title, license was supposed to be $26,000. Fast forward two weeks, we log on to Hyundai finance to find that a service contract of $3,900 was added to our financed amount increasing our total to $30,000. I strongly believe Van Hyundai applied this service in hopes that we would overlook it. Be careful when purchasing from this dealership. read more

Literally buying a car from here was the worst experience I've ever had. It took over 5 hours, the service/sales was absolutely awful. They had no idea what they were doing and were completely inefficient and slow. And they STILL haven't transferred the title for the car I traded in back in APRIL. 10/10 would recommend never wasting your time or money here. If I could give 0 stars I would. read more

I had a scheduled an 8:00 AM appointment for Monday, March 29, 2021 on Saturday, March 27, 2021 with Janice, who was quite friendly, at 9:45 AM. 1 arrived at Van Hyundai at 8:03 AM due to traffic. I met with Phil who wrote up my service request: 2 recalls and a check engine warning light that had been on as of Friday evening, March 26, 2021. Phil stated both recalls could take about an hour or so each. He wasn't for sure about the check engine warning light. Phil asked if I would wait for the car. I told Phil, I lived 2.6 miles away in Coppell. The porter drove me home. My first call from Phil was at 11:40 AM. I thought he was calling to say my car was ready and the porter was on the way. Phil stated they were trying to get my car on a rack. Initially I said ok and hung up. After hanging up, I thought to myself, why am I waiting for my car to be placed on a rack, I had an 8:00 AM appointment. I called back and left a message regarding my concerns regarding the 11:40 AM call. The next call came at 2:30 PM. Phil stated there was "bad gas" and the gas tank needed to scrubbed and fuel injectors cleaned. Phil gave me the cost for both. I informed Phil that my car was a company car and I gave Phil the telephone number and my ID number for the car. I asked Phil if the 2 recalls had been resolved. He said yes. By now, I am beyond irritated. I have totally missed a day of work! The next call from Phil was at 3:17 PM stating yet another excuse, i.e., the mechanic had a big steering job or something and they wouldn't be able to get to my car until tomorrow. I reminded him I had a scheduled appointment. Phil called at 4:39 PM stating Donlen was only going to pay for an hour worth of work. I asked Phil if he had a loner so I could work tomorrow since today was a bust! Phil called back at 5:11 PM stating there were no loaner available. I told Phil not to do anything else to the car and please send someone to pick me up. At 5:37 PM, Phil called back to say the mechanic had taken the gas tank apart and the car would not be ready until tomorrow and the porter left at 3:00 PM. I told Phil, I asked you not to do anything else to the car and as I was coming to pick up my car and take the car to another dealership, an honest dealership! When I arrived Phil was on the phone. I asked a female employee if the manager was onsite. I spoke with Darold Ohlemacher. I told Darold that Phil was performing unauthorized services on my car in which I clearly told him not to as I was coming to pick my car up. Darold said the company authorized the repair. I basically explained to Darold that I pay for a portion this vehicle and I did not authorize any other repairs! The 2 recalls that Phil said were completed had not been completed. So I wasted a whole freaking day with one lie after another lie. In fact, Darold reported they have to go out to the head light/part l in order to repair it. Darold also said my car was on the rack. I asked about a loaner car. He said he had one. I told him Phil said there were no loaners available. I got in the loaner car mad as hell and drove off. I lost a day of work! After running a couple of errands, I remembered my nurse's bag, garage opener, glasses, gloves, sanitizer wipes were in my car. I drove back to Van Hyundai at 8:39 PM to see if my car could be lowered from the rack and I could get my work bag, etc. so I could go to work on Tuesday. I work as a home health occupational therapist. The door was locked. Before driving around to the service department, what did I see? My CAR! Nothing had been done!! WTF!! I drove around to the service department to asked if they could give me my keys so that I could get my belongings out. The young man said he would ask the foreman who stated he did not gave access to that area of the building. So I drove home to get my spare keys. I drove back to Van Hyundai unlocked my car and left the insurance card on the dashboard. Needless to say, I was extremely dissatisfied with Van Hyundai services. They are LIARS! What is the purpose of an appointment? Maybe other jobs came in that had more billable hours? I would not recommend this dealership to anyone! I have nothing good to say about a company that caused me a day of pay when I could have been given a loaner car and my patients would not have had to miss their treatment session! Extremely anger and exasperated, Janice Gladney read more

I want to call out Dalton, Laura, Jeff and Alex for making a great experience in purchasing our new car yesterday. What a great team! I left with my new car happy, feeling like I have new friends. Throughout the process they listened to what I asked, responded to and never felt like I had to repeat any answer or comment. Highly recommend this team as their goal is to make sure you have a vehicle that fits for you, at a price you are comfortable with and love when it is all done and you drive off with you new car. Thank you for a great experience. read more

Service Advisor, Marcus Reeves, is amazing. He goes above and beyond to help out a customer. I highly recommend him for a great experience. He takes a genuine interest in his customers. read more

Would give this place zero stars if I could. Let's start with their dishonest pricing: they DOUBLED the advertised price with ridiculous "upgrades" and then tried to say they would have to charge us to have them removed! The sales team and finance department wasted over 6 HOURS of our time going back and forth on the price, again- being dishonest and presenting pricing that was not approved to keep us there. It wasn't until our daughter had signed her paperwork and was walking out expecting to get the keys, that our salesman told her that it wasn't ready and they wouldn't allow her to take it home, yet no one couldn't tell us WHAT work needed to be done. They said it would be ready at noon two days later, and when she arrived to pick it up they tried to tell her it would be another two days and SHOCKER, they couldn't give her a straight reason why. Our daughter had to basically demand that they give her the car that she rightfully owned! How they justify putting cars on the lot that are not truly ready to be purchased and taken home is beyond me. The ONLY thing the sales team is actually good at is saying "I dont know" and disappearing anytime their actions are questioned. Save your time, energy and sanity and go ANYWHERE else to buy a car than here. read more

Word to the wise, do not use Van Hyundai in Carrollton, TX. Yesterday, we were promised they would hold a vehicle until I could get off of work. We offered a deposit while on the phone and was told it was not necessary. I have an email documenting our out the door price. When we got there ready to purchase the vehicle, we test drove it and then the salesgirl Mattison went to have sales print the paperwork. We waited for 10 minutes and the sales director came out. Supposedly there was a mishap and they allowed someone else to sign preliminary purchase paperwork. We were promised that if that fell through they would call us today. (Yeah, right) Funny enough, while on my lunch I looked at their website the vehicle is still listed as available and the price went up!! I left the manager a message at 1130AM and he has not responded to my call 4 hrs later. This is not my normal post, but I would love to spare someone the frustration of dealing with them. What a hassle. #nointegrity read more

Van Hyundai - Fake profile to bury my review which they deleted when i called them out. - Car Dealers Near Me - Carrollton, Texas

See all

this is the worst car dealings I've ever seen ! tell you one price and it goes up $3000.00 then other add ons that make it over $7000 of the price given. took 6 days going back and forth to get a buyers order to find all this out. these people have lost their minds ! read more

I thought that dealerships could be worse than I imagined them to be...until I arrived at Van Hyundai. Boy was I in for a rude awakening. I learned an hour into the process that Van Hyundai refuses outside financing. It took 3 rounds of "Managers" coming in to sell me on their financing options until finally the head of their financial department came in and told me that they don't work with outside financing. In fact, they have the right to refuse me service if I don't want to go with their financing options that were way worse than what I was approved for at Kraft. I asked this gentleman why his entire sales team withheld this information. He simply said, "I'm sorry no one told you. If you don't want to buy a car, you can leave." The deal for the car was the best deal I had seen all over town. They offer the best prices and then refuse to sell it to you unless you pay for the security packages etc... I also asked for the tinting to be removed from my back windshield because it was too dark. Instead of removing the tin off the back windshield, they removed it from my side windows. In fact, it took them 2 days to remove the wrong tint. Their service center is filled with idiots who learned to have selective hearing from birth. DO NOT WASTE YOUR TIME AT THIS DEALERSHIP. They are shady and withhold information until you've spent an hour or 2 negotiating. TRASH DEALERSHIP :) read more

I came because my check engine light was on and I needed my thermostat gasket replaced. And of course the total came out to be $3,200 because they found other things. I paid for what I needed to pay for in order for my check engine light to go off and I was told they could wash and detail my car for me. So I bring it back for those things to be done and it was probably taken through a car wash but it was not detailed. I had an umbrella and sun blocked in the back that was not touched. And now my check engine light is back on and the part is only one that the dealership has. I literally had no issues before taking it here and now I have so many issues. Very very unfortunate. read more

The service department is horrible. I made an appointment over 3 weeks in advance and indicated I would be staying at the dealership while they worked on my car and when I came in on the day of my appointment they told me that they weren't going to look at my car that day and that getting an appointment meant nothing and simply "put me in line" and I had no option but to leave it there. They wouldn't even look at my car for 5 minutes to determine if one of my issues was under warranty (which would mean they had to give me a rental car to drive). They did not call me to update me on the status of the car and when I called they were condescending, impolite, and rude. I have been a Hyundai customer for a long time and have had only wonderful experiences at other dealerships - Van Hyundai did not live up to this expectation in any way. I ultimately chose to pick up my car after if sat with no attention to it whatsoever for almost 24 hours. I was disappointed with this experience and will not be returning to this location for any reason in the future. I hope that they will do something to address a scheduling system that is essentially useless and in the future get to a place where they can actually see customers that took the time to schedule (or give a courtesy call when running behind). And more than anything, I hope that they will do something to address the disrespectful and rude manner that their service department manager and staff treat customers so that the next young women who walks into the department is treated much better than I was. read more

A complete waste of my time and money. I went in for a simple oil change and not only did they try to over charge for a cabin air filter, but they put me last in line when I refused to pay the $200 charge. After a total of 2 hours my car was finally next in line to be changed. It took 1 hour to change my oil and oil filter. If I had know that they have incompetent, slow technicians I would have gone in there myself and changed the oil filter. The whole experience was terrible as every time I asked for an ETA of my service all I kept hearing was, "They are working on it. It won't be too long." I honestly do not appreciate the lies or overcharges that this specific location gives. Save yourself the hassle and pain by just driving to the next Hyundai dealer. The only remotely positive part of my whole experience was the efficiency of the Sales/Service reps and their ability to quickly do all my paperwork and send my car to the terrible technician team. Sincerely, Extremely Disappointed Customer read more

I went to Van Hyundai Dealership service center / department to get the routine maintenance done for my 2023 Palisade and most importantly get the pump recall done. I was sure to ask about the recall before and the staff assured me it would be done. On 11/10/23 when I went they only did the maintenance and said they ordered the part and will call me when I can comeback for the recall. Two months later and I called them to see what the hold up was and service department says they don't do that I need to talk to parts and parts said oh yeah we have some you need to talk to service to schedule an appt. I do not recommend this service team / process to anyone. read more