We just bought a Kia Niro from Eric B at Kia in Van Nuys and I can't say enough good things about Eric. he made the experience so pleasant and was very knowledgeable about Kia and helping with the insurance as well. I would recommend Eric if you are looking for a pain free and honest sales person this is the way to go. read more

IMPECCABLE SERVICE!! Car purchasing can be quite a daunting process but man, what a great team they have here. We came at 11am and the place was packed (and for good reasons)! I personally work in customer service so I pay attention to the small things. We never felt rushed or ignored. Ramon (our Sales Associate), Johan (our Finance Manager) and Arnold (the General Manager who I must add, wears a mean suit ) could not be more accommodating and true professionals at what they do. My husband and I trusted them completely and to be honest, you can tell that they are just genuinely a great group of people! After our purchase, Ramon took the time to explain all the fun perks my new car had to offer--I really appreciate this as I am a 35-not-so-tech-savvy woman . Over all, I truly appreciate people who are GOOD at their job (because believe it or not, these qualities are hard to come by nowadays )! I cannot recommend this place enough. Thank you Ramon, Johan and Arnold...and THANK YOU KIA Van Nuys for making our first KIA purchase a memorable one yet!!!!! read more

See all

HORRIBLE CUSTOMER SERVICE (by 1 salesman) The salesman (Russell) gave me 1 price (more than the vehicle was selling for). I spoke with other salespersons at the dealership and verified that the price that Russell gave was, in fact, incorrect and should not have been given. After feeling a bit uncomfortable with the deal that was offered, we asked the salesman for his contact information so that we could call with questions that we may have on the vehicle while we discussed purchasing it. We attempted to contact the salesman numerous times to discuss different options on the vehicle and to get more detail on the offer that was made. After leaving voicemails, texts; there was no response. I even called the dealership the next morning to discuss the vehicle. Russell was not in so I had to speak with another contact at the dealership. After discussing the pricing error and situation with the new salesperson, they advised that they would contact me with more information on that vehicle. A while went by and Russell ended up calling instead of the "new" salesperson. I advised Russell that we had been trying to call/text him all evening with questions and he told us that he gave us the wrong contact info because he was upset thinking that we would not purchase a car. He proceeded to be untruthful regarding the details of the "deal" that he was working for us. The only problem with that was that he gave me a copy of the paperwork that had the "deal" typed up. I advised him that this is a terrible practice for a businessperson to have and that he should not act in that manner. He got upset and began to get belligerent/personal. I advised him that I would never buy from him (though we wanted to purchase the vehicle). His unruly attitude and unprofessional ways cost him the deal in the long run. The manager of the dealership contacted me and apologized for Russell's behavior and asked if there was anything he could do. For that, I'm grateful, but the damage was already done. read more

This is my second car from Ramon he did a great job he drove 400 miles to deliver it to me and the first one he drove 400 miles to deliver to me and it was a beautiful telluride and the second one was also a telluride I just wanted to say Ramon is a true great salesman and dedicated to his customers year in and year out. It's been two years now I'm going on my third year with another new telluride very happy with the car sales staff and of course the great general manager Arnold who has been phenomenal through this whole thing and I consider him family thanks again Team for the best service anybody can ask for. I refer all my customers from Northern California to you and I know a lot of people. Thanks again! read more

Andres was very helpful and kept me informed of everything happening with my car!! 10/10 recommend

Came here looking for a new car. Tariq was incredibly knowledgeable, helpful, and honest. He made the whole experience easy and wonderful. He made sure the car was super clean and everything was ready before I drove it off the lot. He and the manager made it possible for me to find and get the car I really wanted. My husband and I couldn't be happier that we came here to this dealership. read more

This is the second time my vehicle has been in service at this dealership. My family has been loyal customers with Kia for over a decade and we do not get the same loyalty in return! It's been a week and I still haven't had a update to the least about my car. I too also have a job and it's been expensive with Uber and taking the bus!!! Calling almost everyday, leaving SEVERAL messages, messages to other employees forwarding to my car advisor and STILL fail to respond! Unprofessional with no sympathy! Only reason why I've took my car here is bcz it's local and tow service is limited BUT after this experience I will choose to pay extra on my tow to another dealership bcz customer service here is HORRIBLE & UNACCEPTABLE! My next complaint will be with corporate! read more

I never had any intention on getting a Kia but I decided to swing by to see if I liked any of the cars they had. Jessenya was quick to help out me and my girlfriend and picked out a nice Kia K5 in the color that I wanted ! She was really friendly and helpful, along with patient when I was deciding between 2 of the cars on the lot. Would definitely recommend this place and ask for Jessenya to help you out ! Shout out to Johan in finance as well for answering any other questions I had on the car, and making the paperwork quick and easy to fill out! Will definitely be coming back for any other things car related !! read more

See all

JJ has excellent customer service. He is as transparent as can be and really understands the needs of the customers. He helped me get a great deal on a 2023 Forte, after having checked all other Kia dealers in my area. No one was as kind and helpful as JJ at Van Nuys. The rest of the staff were great too and you could tell they really care about their customers and have a genuine passion for what they do. I would definitely recommend checking them out if you're in the market. Thanks JJ! read more

Brandon was amazing! Thank you for making the process of selecting and purchasing my vehicle quick and easy.

Just purchased a new 2023 Kia Sorrento from here. I am so pleased with this vehicle. It surpasses all of my expectations. I never considered buying a Sorrento or anything made by Kia. I originally had my eye on the Kia EV6, but when I saw the Sorrento I was drawn to it. Luckily the salesman Russell encouraged me to drive it as well as other models there just so I could make a choice I was truly comfortable with. All of the vehicles there were very nice, and I feel they have many to choose from that will cater to different preferences. Every person working there that I had to interact with during my purchase was phenomenal. They treated me like family especially Arnold the GM. The finance lady Delmy was so easy going, and answered any questions we had. Overall it was a really good experience, and I look forward to doing business with the same people again in the future. read more

I don't recommend this place at all. I purchased two cars I was offered three free oil changes. I did one free oil change I figure I'm still paying the car oil change should never expire since it was a part of the deal. The deal was actually for me to come on here and write a good review and no negative review, and since they will not honor my other two oil changes, I am going to speak the truth when I purchased my Kia, there was a problem with either the suspension or the shocks/struts I had them check it out and they lied to me and told me it was one of my little tools floating around in my car just because they didn't want to fix it. I had just bought it and they didn't wanna fix it. I spoke to a guy in service today. His name was Joelle. He was very nice very pleasant, my husband spoke to a guy named Edwin and he said he was kind of nice but not very helpful just told him yeah come on and come on in like whatever we don't live nearby Van Nuys so to drive over there and waste our gas and time is ridiculous. We only called to make sure that we can go ahead and get our deal still and to go in there and do our oil change. We were never told there's an expiration date, if it's three years you're not allowed to do an oil change that's ridiculous so they're lovely excuses it's not in the contract. We don't see it here. It's in the contract but they ask me. Do you have your contract? I have my contract. I'm just really shocked that they would sit there and lie to me well actually I'm not shocked because they lied to me before I guess I'm just shocked that everybody keeps lying here, so I'll be honest with you. I don't recommend this place at all if you want to get ripped off because somebody doesn't work there anymore than all the agreements that you had are out the door that's ridiculous. This is not a good place to do business with only if you want to get screwed over come here but if you wanna not get screwed over, make sure you go somewhere else BUT if you do decide to come here, bring a mechanic have him check your car completely otherwise you're gonna get screwed over. The two guys that I spoke to and finance didn't even give me their name. How unprofessional is that? It's so unprofessional that they don't want their name to be put out there they don't want anybody to know their name and they like to keep it a secret so unprofessional this place is beyond unprofessional, and just because my salesman Miguel doesn't work there anymore. Apparently the offers that were put on the table for the free oil changes went out the door as well, so no, this is not a good place to do business as well. I will be reporting this issue to the state. read more

If there was a way to leave negative stars I would. This experience has been a total nightmare. We can't get anyone on the phone in the service department in less than 10 minutes. Then they can't find the vehicle in the system. One receptionist disconnected the calls several times. Our car was broken into and damaged. They made a stressful situation more stressful. A part needed was never ordered- adding another week. We are donating the car to a friend whose husband had a stroke. They have delayed having the car back to us until the last possible minute before a friend flies in to drive the car back to TN. The absolute WORST service situation humanly possible. I'm 53. I have plenty of experience with service departments. Worst ever. read more

I went to Kia's website and built/priced a 2 year lease with 10k miles/year, $3k down for a Niro EV EX Premium @ $326/month. The site sent me to Van Nuys Kia because an exact match available. I contacted the dealer and noted I wanted the vehicle/lease at the terms I built on the website. I was told yes that was available so I made an appointment with Samantha to complete the paperwork and finalize the transaction. When I arrived for the appointment, I was told Samantha wasn't there, but another salesperson would help me. I went for a test drive, even though it wasn't necessary since I've owned 3 EV's. On the way back from a quick 2 minute test drive, the salesperson said since new cars are in demand, there would be a markup. I said, very clearly, I was only there for the lease I priced on the website and if that wasn't going to be honored, there was no need to proceed further. We went into the showroom and the salesperson came back with a monthly payment of $580/month. Again, I mentioned the deal I agreed to was for the build per the website and if that wasn't going to be honored, we shouldn't waste time. The salesperson left and came back, but this time with a sales manager. The sales manager said he could do $530/month, which he claimed was only $1,000 over MSRP. 530-326=204/month. Over 24 payments, that's almost $5,000 more, not $1,000 . I said this wasn't what was agreed to and left. The sales manager kept saying it's just negotiation. When the terms of the lease were already agreed to, there's no negotiation. After I left, I received a text from the dealership saying they would honor MSRP, but by this point, I was done with them because 1) they agreed to a price and didn't honor it and 2) the sales manager lied right to my face about the price being only $1,000 over MSRP when it was more like $5,000. Also, fool me once... Maybe they're used to dealing with people who aren't financially literate and they can get away with this shady behavior, but I would stay away from this place. Seems like textbook bait and switch. read more

Got a last minute appointment to get some maintenance done on my car and amee was super helpful and fast for a great in and out experience! They also called me a ride by to my place since my car was in the shop. Thank you amee and the staff at Van Nuys Kia! read more

Just got a new Kia Forte GT from Charles and 10/10! The other reviews about him are super accurate: timely, professional, friendly. Hands down the best experience I've had at a dealership and such a great guy to work with! Farid with financing explained everything clearly and was a joy as well. Thank you Van Nuys Kia for making my car buying experience so easy read more

The team at Kia Van Nuys, especially Manar and Sunny, worked with me to find a great deal on a used vehicle. They were hassle free and worked with the customer to find the right price for the right vehicle. Come see these guys! read more

Sean P in the service gave me a wonderful experience at Kia Van Nuys. He was super friendly/personable and spent a TON of extra time answering all of my questions. He is extremely reliable and productive. He definitely was an awesome asset to have while at their location. Thank you Sean for all that you do/did for me. I will be back soon! read more

I had my car towed in after a minor accident over almost five weeks ago. This kia service center has been jerking me around- won't answer the phone when I try to contact them for updates (they have caller ID), tell me my car will be able to be picked up and then say that the technician who'd been working on my car didn't show up for work. It's been there for over a month. Supposedly the parts needed came in last week. They have been unprofessional and a financial nightmare. Never again. I'll make the hour drive to Kia of Ventura to avoid this disrespectful place of business. I have been a loyal Kia customer but this branch is a disgrace read more

Thank you so much Maggie for all your help! Was my sisters first time purchasing a car and she was AMAZING! Was patient and knew all the answers to our questions. read more

Ruben was very helpful. Speedy and accurate service. Highly recommended, I'll be returning.

This has got to be one of the most unprofessional dealerships around. After weeks of having our car, their corporate department said that they'd cover our parts as long as we pay for the labor from the dealership. The service quoted $12,000. Well, one of them did. The other said $3,300. Then the $12,000 guy says we need to listen to him and not anyone else. Called corporate who called the dealership and the dealership told them $3,300. When we called back to get the repair, we were told again it would be $12,000 and that we shouldn't call corporate again because his word was final. $12,000 to repair a car worth $5k, which has been maintained meticulously. The service provider Jonathan was also condescending and rude the entire time. I will never buy another Kia as long as I live because of this dealership. read more

My KIA Soul broke down after 7.5 years due to the engine being no good from the recall issue. But I was able to trade it in for a good price and as part of my down payment for my new KIA Rio. Russell really went out of his way to take care of me and make sure I was able to get a car I needed and could afford in this terrible market. He went above and beyond as well to get me some Clippers tix with his Manager Arnold comping for the tix as a gift for my experience here. I felt like I could rely on them for their professionalism and their willingness to assist me. Also shout-out to Eric for also helping us with the financial assistance and helping me get the best warranty package for my new Rio so that I don't have to be in another situation where my car breaks down and I have to purchase everything out of pocket. read more

Horrible car buying experience. RUN AWAY FROM THIS DEALERSHIP AS FAST AS YOU CAN. They will lie about EVERYTHING just so they can get you to come. I was being helped by JJ. We spoke for about a week before I made the decision to sell my current car and drive over 3.5 hours to come buy our new car. I asked every possible question under the sun and have pictures to prove. When we got there JJ was gone and had passed us off to someone else after promising us that everything was handled for a smooth and easy purchase. So NOT the case. They lied about so many things: damages done to the car, about putting new tires and brakes on the vehicle while they had it in their possession, having the vehicle ready when we got there since it was a 3.5 hr drive, how many keys the vehicle came with, the amount they were charging is for tax and so much more. The worst part was that we were basically screwed since we had already sold and had been looking for this specific car for months. We ended up buying because they said they would get the damages fixed and deliver the car to us ASAP but no later than early Sunday. Well, after having to miss work on Friday from having no vehicle our new car was deliever at 10pm Sunday night. Absolutely NOTHING about this experience was good. If I could give it a 0 stars I would. read more

Maggie is the best! She's really sweet and patient. She went out of her way to get me what I wanted at a great deal! She's the best, I highly recommend her! read more

Highly recommend Van Nuys Kia. Had gone to different dealer ships and everyone would turn us away or tell us they would not have any deals. It was unbelievable also they never had any cars at all. Decided to come here and Luis Pereira was a great helpful person! He helped us out to get us in an awesome car and car we wanted! And of course he worked with us in our payment! Honestly by far the best customer service will be coming back for future purchases! Thank you Van Nuys Kia and Luis! read more

Tariq was by far, one of the best salesmen I've ever dealt with. Came in to see a new Niro, test drove it, told him what i was willing to pay and we made a deal. Didn't pressure me to make a decision, didn't try to flip me on to a more expensive car (even though we ultimately chose a different comparable Niro), since there were like 5 people looking at the exact one we drove. Incredibly easy to work with, kind, welcoming, and super chill. 11/10 would buy from him again. One of the easiest and most pleasant purchasing experiences ever. read more

Melany was extremely helpful, honest and really worked to get us the best deal in a hurry. Very trust worthy and Great to work with! Highly reccomend. We love our car. read more

BY FAR the best car purchasing experience we've ever had. Jonathan ( JJ )was top notch from the beginning to us driving off the lot and even after we've had the vehicle. Communication was and still is great, everyone from reception to the finance person that worked with us Yohon were very professional. 10/10 on all categories, given the state of the car buying market right now i definitely felt like they went out of their way to help us get into the perfect vehicle for my family while looking out for us. you should definitely hit up JJ and Yohon you won't regret it. read more

Van Nuys Kia - 22' telluride - Car Dealers Near Me - Van Nuys, California

Visited the Kia dealership on a Sunday evening to figure out my lease end options. I had the pleasure of working with Ramon Vallejo who made my experience pleasant. He was easy-going, friendly, and professional. In the end, I was satisfied with my purchase. Thanks, Ramon!! read more

thinking of having your kia repaired here - well, good luck. i called the service dept. yesterday wanting to have my 2016 optima towed there (power steering went out - 2nd time) for repair. they said sure - bring it over - it will take TWO WEEKS before they could do a diagnostic test. At first I thought it was a joke - but no, they were serious. The only joke is their service dept. Look elsewhere if you can. read more

Recalls...recalls please be careful here,you bring your Kia here to fix a recall on it ordered by a judge and these techs and tech supervisors lie about fixing the recall.was told they did my recall and I took it to another Kia dealership and they didn't even touch the recall problem just lied and had my sitting for 3 hours 3 different times out of the month they are frauds and I reported the fake recalls to the recall center and BBB as well ,these techs are putting peoples lives at risk when they do this and I talked and tried to give the managers a chance to fix it and they didn't was feed more lies from emir the manager above the tech supervisors about my recall even told me sorry that he checked his cameras on his tech #1180 which is Jose and said Jose didn't work on my car but gave it back to me saying he had completed the recall which was a lie ,be careful here when buying a car or coming in for recalls this place is a fraud ,amee as well doesn't have a clue what's going on she said I needed a recall part I waited 1 week came back to finish the recall then I was told it didn't need it so she lied the single and only person there that seemed to know what he was doing in Arno...Also tried contacting anglines@vannuyskia.com no care for customer service at all read more

See all

My wife and I had a wonderful experience buying a car here from Brandon Woods. From the time we walked in the door and signed on the dotted line was only one hour. And that included a test drive@ He didn't have to go back and forth and haggle repeatedly with managers. He asked our bottom line, gave us his and bam - deal. He is no nonsense, respectful and smart. We will be back or follow him to whatever dealership he goes to! read more

Seriously never go here! I purchased a vehicle there(never again), the car was filthy, dirty seats, carpet had dog hair in it, bugs in the light caps to name JUST a few and the dealership tried to charge ME to detail it! The dealer had me there past closing AND did NOT live up to what was posted online- kept telling me that was an online cost but the add clearly stated sale price no thing indicating other wise or would NOT have made an appointment to come test drive and purchase it! On top of that the business reminded me of a "front" type place not lying I felt a lil scared to be there past closing. read more

Jazmin/the sales rep is very helpful on meeting our needs and very kind Thank You! keep up the good work read more

Had a really great experience at Van Nuys Kia. I traded in my vehicle and the whole experience was smooth and void of any pressure. Tariq and Eric B. were very patient and answered all of my questions thoroughly. The service department is always very helpful as well. Thanks everyone! read more

First tried to sell me $2,500 of add ons, then refused to honor the price they agreed to on the phone. Then after talking to the General Manager, we agreed on a deal..... they said they had to fix a safety issue with the car before they sold it and to come back in two days. I called back... they sold the car to someone else. Hours and days wasted! Worst experience ever and I've purchased more than 15 cars over the years. read more

I just got home from this dealership. I wish I had read the other reviews before I wasted my time there. The bad stuff is all true. I accepted their deal on a car. That should have been that. But afterwards they added the BS "fees". Or they tried. Its an ethic issue for me, not just a money issue. They backtracked a lot but why give them the business at all after that? I didn't. Nor should you. I expected the canned response from the dealership to my post. It came - yes, the Identical words as to others they treated badly. Nevertheless I called the GM as requested. I left a message. If you are still reading this it's because he hasn't called back. read more

Maggie was so amazing helping me on my journey to find a new vehicle. She was able to work with me and my requirements considering my credit and ideal monthly payments. I'm extremely satisfied with the quality of service and of course my new Kia Soul read more

I had a wonderful experience with Omar Hammad at Van Nuys Kia. Prompt and amiable, he worked with us on various scenarios (financing & leasing). I know deals are what they are, and depend on the manager and dealership. But I wanted to understand what my final cost was going to be, because my main concern is to avoid the unexpected. I believe this dealership is better at being straightforward with their clients. Omar went above and beyond, providing all the numbers I needed. Basically, they are not trying to deceive anyone. I would recommend Omar and Van Nuys Kia to my friends and family. I would also like to put in a good word for Jacob Salem who handled the paperwork. He was incredibly quick and efficient, considering how many pages we had to sign and the fact that the office AC was not working. He took the time to explain and answer all our questions without being pushy. If I am in the market for another Kia, I would definitely be coming back, even if the dealership is 50 miles from my house! Thanks guys! read more