Absolutely terrible customer service! After purchasing a vehicle with them in cash, I recently found out from the DMV that plates were never ordered for my car. I have contacted the dealership directly and ny calls are transferred to multiple people with no ownership. This is unsatisfactory and unprofessional. Where are my plates?????? read more

Art was amazing and never pushy. He always answered my phone calls and was extremely nice every time I saw him.

This is a great dealership. No pressure ..honest ..no games . Listen do yourself a favor and ask for Sief . He will make it a great buying experience. Very knowledgeable. You can thank me later read more

I purchased a 2021 Kia Sportage on Monday, and it was stolen 4 days later. They have no way of tracking the vehicle. When I told Jorge Guzman (the salesperson I purchased from) that my vehicle was just STOLEN and asked if they could track it, his word-for-word response was "no we do not"... THAT'S IT. I spent $17,500 at this dealership 4 days ago, and THAT's the level of care and professionalism that I was shown for my stolen vehicle. Absolutely ridiculous that these models are still able to be sold when they are so easily stolen. Avoid purchasing Kia's at all costs. read more

I rarely write reviews, but wanted to write one specifically for our sales person because he was great. We had gone first to the Downtown Kia, and they were terrible. They had been calling and emailing me for months to turn my lease in early, and when we got there they had zero options for us except to pay off the rest of the lease before leasing another car. We went into the Van Nuys dealership thinking we wouldn't get anywhere either, but we happened to get Mousa and he said he could help us. He was knowledgable, communicative, and very nice. We walked out of there with a new car lease when we didn't think that was possible due to the other dealership. If you are looking for a great salesperson to work with, ask for him. read more

Look elsewhere for service! Made an appointment 1.5 weeks in advance for diagnostic service on 2022 Forte GT. Dropped off on time for my appointment. Car sat for 2.5 days without being looked at. I had made inquiry calls twice a day since dropping it off. Never got one update from the dealer. Picked up the car to take it elsewhere. What does it even mean to have an appointment if the car is not looked at for multiple days? If they can't handle the load of service, they shouldn't take in more cars. Service managers at Kia Van Nuys, you need to make big changes. read more

Terrible dealership, their sales people are not knowledgeable. They BS you about upgrades and rip you off on the price. Consider yourself warned. read more

Received exceptional, helpful, honest, and overall fantastic customer care from Arno and the staff at Van Nuys Kia. Arno was great at giving us clear and concise information on our lease vehicle which we eventually purchased today! Delmy also assisted in the financial aspect of our purchase and was exceptional as well. Hands down received a great experience! The dealership overall from the service department to the sales department are A+++. read more

I recently purchased my Kia Seltos at this location. I went to the Service Center to have my tire fixed (slow leak) and to have it detailed. My sales rep said he gave me 3 complimentary Details since it wasn't done prior to my taking possession. First, they claimed that my tire couldn't be fixed and had to be replaced. This would be the 2nd tire I've had to replace in the short time I've owned it. In addition, the check engine came on while driving over there. They said I'd have to leave my car overnight to have a diagnostic done, costing me $330. They offered me a ride home, but then said they would only take me 10 miles and I would have to Uber the rest of the way (I live in Tujunga). I asked to get a personal item out of the car before I left. After an hour of waiting, and customer rep not being anywhere around, I still didn't have access to my car. The service rep finally showed up, acting surprised that I was still there. I had called a friend to pick me up and he was waiting for me. The service rep went to get my car, but showed back up without it. I needed to leave. I had already been there for 2 1/2 hours. I started to leave when the service rep stopped me saying he had news. They didn't need to do the diagnostic, they found that the gas cap was loose. He said it would take another 2 hours 15 mins to put on a new tire and Detail it. I told him I had to leave and would pick up the car the next day. Within one hour he called me to say my car was ready. I just hung up. I was treated like I was a nuisance, like I was bothering them. I was extremely frustrated and angry. When I went the next day to pick up my car, there was a new tire on but it looked like the only thing they did was hose it off. The windshield was dirty, there were water spots all over and the interior was not even touched! I have never had a worse experience bringing in a car for a service. This was my first car purchase of a Kia. I had previously owned Honda and Toyota cars with never a problem with their service departments. I love my new Kia but regret buying it due to treatment I received at the Van Nuys Service Center. read more

Came here to help my brother get a car and not going to lie we were totally dreading it based on past experiences at other dealerships. But this experience was so quick and hassle-free! We worked with Jonathan Juarez and he made the process so simple and efficient and Delmy was so helpful when it came to the paperwork/financing process. Also shout out to Kylee for being our first contact and getting us to all the right people!! Great experience! read more

Manar Ali Was so friendly and helpful. Made sure I got the best deal. Worked very hard for me. Really appreciated his patience read more

Worked with JJ for a sale. By far one of the best in the game. Straight forward, no bullshit kind of guy. Highly recommend. Easy and quick process, helpful, knowledgeable, and friendly. Got me in and out with a better deal than I intended to get. A+ read more

As you can see by my screenshot here...I was left on read after asking a bit of information about the car. Talk about horrible customer service... Remember folks, these are the kinda dealerships you wanna stay away from once the car market finally returns to normal. You have to play dumb with most of these dealerships, because an informed customer is their worst nightmare lol read more

Van Nuys Kia - Left on read by these guys lol - Car Dealers Near Me - Van Nuys, California

Shout out to Mike who patiently helped us with the selection of our new car! This is our 3rd Kia car from this dealership, but our family's best experience was with Mike. Very knowledgeable, a man of his business and job. read more

I purchased a used 2022 Kia EV6 in November of last year (2023) from this dealership. I want to start by saying the majority of my purchase process was pleasant and easy. My issues mostly came AFTER the purchase. Firstly, I was only given 1 key fob. I asked him why I was only getting one key instead of the normal 2, where he said they only give 1 key on used cars and that if I wanted to purchase another, I could do that. I told him I was not interested in purchasing another key, that I was under the impression it would come with 2, and that the paperwork I was given from the CPO inspection said there were 2. I was then told that to be a CPO vehicle, 2 keys were not necessary. I did one last double check of the car before leaving. Everything was looking great, but then I noticed, the cargo floor that usually comes with the EV6 was completely missing. This is the carpeted flooring of the trunk that is placed on top of the V2L adapter WHICH WAS ALSO MISSING! I asked him where those things were because when we checked out the car earlier, I never saw the charger, but I DID see the carpeted floor! He said he had no idea, and that the department that it was at to get ready had already closed. He told me that he would find out the following day where those items were, and he would have them shipped to me for free since I was far away. I asked him what happens if he can't find them?? He said "I'll talk to my manager, and we will order those 2 items brand new for you, and have them shipped to you". I told him that was fair, and thanked him and left! The next day, I never received a call... I called the dealer and asked for my salesperson, and was told he already went home. The next couple of days I was busy with work, and never got any calls. A week later, I called back and finally spoke with him. He said they were unable to locate the items that were missing. I told him, okay so we'll get them ordered? He said "my manager won't approve purchasing new items since it was a used car". I told him that was unacceptable and that they promised me those items. He told me that their used car manager said when they get another used ev6 in, they will take those items out of that vehicle, and ship me those. Again I chose to believe him, and said that was fine since I wasn't in dire need of those items at the moment anyway. For the next couple months I routinely checked their used inventory online. Finally 2 used EV6's popped up in their inventory. I called back and spoke to a manager about everything. They said they had never heard of this promise that was made to me, and they would never do something like this. I called my salesperson back again, and he said I spoke to the wrong manager, and that he would do this still. I said, "awesome, so you can ship these for me then?" He said "no no, you will have to come pick them up, they wouldn't approve shipping" WHAT?! I told him fine, I'll come in and get them. When I went in a couple of days later, I was presented with an invoice for these 2 items. Brand new from their website. I asked what this was... they said these were the parts "I requested to purchase"! I was so confused! They told me they would not give me items from another vehicle and that if I wanted them, I could purchase them brand new from their site and they would be delivered to my home. This is absolutely ridiculous! I've been toyed with for MONTHS now, and expected to purchase a $329.99 cargo floor, and $674.99 V2L connector! Over $1000 of accessories that COME WITH THE CAR! Not to mention a $400+ key that I never got either! I was asked almost immediately to post a review for their dealership, and when I told them I was going to mention this experience in my review they asked me to "hold off, until we can make it right" to give them a chance to fix this first. It's almost be a year now, and I've wasted hours and days trying to get this taken care of. I can take responsibility of not getting things in writing before I left, that's on me... but this shouldn't have happened in the first place. read more

Ramon V. was awesome and helped get us an amazing deal on our Kia. He's honest and treats people fair with no pressure. We felt well taken care of and comfortable. Jorge Guzman was the car sales man and was super patient with all of our questions and very knowledgeable about Kia cars. He had no problem with our concerns and went out of his way to help us. Cynthia V. was thorough, patient and friendly and would follow up with us to make sure we were being taken care of. I highly recommend Kia in Van Nuys! Thank you, Frank & Mary Padilla read more

I was there to pick up a car they and add so much unnecessary stuff to the price bill. That it was ridiculous. My husband was p***** and we left with no car. read more

I had a fantastic experience at the KIA dealership with Umer Farooq! He was incredibly friendly, funny, and made the entire time enjoyable. I highly recommend working with him for a great car-buying experience. read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Overall a great experience, everyone was very helpful! Moein specifically was very friendly and made the whole experience very easy going!

My best experience with a dealer in a long time.. just stepped in today to get a test drive and feel of the new Kia EV9 and sales person name Eli was courteous and not pushy like all the other sales reps.. I know to get a sale you have to be but all customers are going to buy a car when they walk in.. Eli want above and beyond my expectations. If we buy the EV9 it will be with Eli who took his time and waited on us. THANKS ELI!! read more

Super helpful bought my car a few months ago & Farook was great & honest, love my Kia K4

I came to this dealership with my parents and they were very welcoming. The sales representative that helped me was Farid. Farid did a good job at taking care of us, definitely treated me like I was his daughter purchasing a car. He was very kind and sweet, and worked his magic on my dad who's very difficult to please when it comes to car dealerships. When coming to this dealership definitely ask for Farid! read more

What can I say... I've been a valued customer of Kia for the last 5 years. My wife and I both own Kias and never have we been disappointed with the service they provide to us every time we bring in our car in for maintenance. I myself own a 2021 Kia GT forte and let me tell you it's one of my favorite cars I've ever owned if not my favorite ever. My wife drives a Sorento but recently with gas prices skyrocketing we decided to see if we could possibly trade it in for something more gas efficient. I've always gotten great offers every time I bring in my cars for service but it wasn't until now that we've even considered trading in our suv. To be quite honest when I brought my Sorento in it wasn't in the best condition but to my surprise because my wife and I both have been loyal Kia customers they decided to just pay off the car in its current condition it was in, and was still able to give me some cash to use towards my down payment for new vehicle. I was helped by Manar, he definitely went above and beyond to make sure I felt satisfied and content before moving forward with any purchase or commitments. I am definitely a Kia customer for life! It's been my third time coming back to Kia for third vehicle and most likely the will come back if ever need a new car or trade in. Thank you Manar! read more

This place is everything that's wrong with car dealerships... and I've had it with them. First it was the service department padding their oil changes with ridiculous markup and snake oil line items. Then it was taking 4 VISITS to do a warranty replacement of minor trim pieces and 2 visits for a manufacturer recall (because they screwed up ordering parts multiple times on both issues). Then it was the sales side.... I brought my family in because their manager emailed me they had a Telluride SX-P that matched an online search I'd done. We came in, did the test drive, checked out the sticker... started negotiations. I was prepared to pay MSRP, all cash if necessary... and be their easiest sale of the week. This seemed reasonable since they claimed to have 25 Tellurides in stock. Then then had the AUDACITY to add a dealer markup of FIFTEEN THOUSAND over sticker, plus 2k+ of mandatory (and completely unnecessary) dealer add on worth a fraction of that. Let's do the math, shall we?? 55k MSRP +15k markup +2.5k nonsense, + 7.5% sales tax, +fees, tag, title ect... Nearly $80,000 FOR A KIA. You gotta be kidding me. Now... I know what you're thinking... "that's just where you START negotiations." Well... I employed a skilled auto broker with 20 years of experience to negotiate. He got us our last two cars at very reasonable prices (44k out the door for my '19 Stinger GT2), and even he was floored at the bad faith place they were starting these negotiations at. We could transport a Telluride in from out of state for cheaper than even their "Best and final" offer. So what Van Nuys Kia do? Did they level with me? Did they counter? Did they ditch their dealer addons? NOOOOOO... They went around my broker, called my personal cell and gave me some weak line about how 5k OVER MSRP + addons is the best offer their manager will give over the phone... but if I can come over in person they can give me their REAL offer. ABSOLUTELY NOT. I have a demanding job. I have little kids. Don't insult me and waste my time as you try to scam me out of my money. I can't remember a business that has filled me with such rage in my entire life. Seriously! It's 24 hours later and I'm still FURIOUS. And go ahead...check my other reviews. I'm not normally a hothead. I RARELY give negative reviews, but this place has certainly earned it. They're overplaying their hand on the sales side to the point of being offensive, and running their service department like something between a casino and a frat house. They've lost not only my new car business, but also the service business on my existing Kia as well. But who knows...maybe that's the game they're playing... maybe for every few customers they drive screaming into the night, there's some sap they can scam into paying 20% over sticker to make up for it. Do yourself a favor and drive to the Kia dealership in Glendale, or heck... even Cerritos because this place has the rare distinction of being more infuriating than sitting in L.A. traffic could ever be. read more

Sief was my car salesman. He went above and beyond to make sure I was satisfied. I really love my Sorento and I'm happy I came here

Twice they skipped me when waiting to check in for an appointment and to pick up my car First time, common mistake, could've happen to anyone. I spoke up they got to me right away Second time when picking up my car another person behind the desk noticed they skipped me, told the guy "Hey, he was next", guy looks at me and says "I'll be with you in a moment" and proceeds to help the person that came after me I don't understand the lack of accountability tbh, especially if you're in the service industry. ---Update-- Manager called me, apologized for the confusion and offered a free service next time I'm in. Appreciate the accountability, definitely the right way to run a business. read more

Great seamless transaction!!! Maggie was attentive to every need and and truly worked with us to make our purchase and transaction work the best for our financial needs!! (Shout out to the big man Arnold ) Thanks Kia of VN read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

This place is unbelievable and not in a good way. The way they cheat customers is simply astounding. They quoted me an astronomical interest rate with tier 1 credit, when I got exactly half the amount elsewhere. Imagine what they do to those with average credit. Long story short, piece of advice to upper management- teach your staff some ethical manners. Poor sales tactics and practices will only get you so far with NO repeat business! Let this be a lesson. read more

I have been bringing my Kia's to this location for three vehicles now and have found their service reps to be so helpful and kind. Working with Andrew now on a challenging problem and while it's always hard to deal with car drama it's a lot better when you have someone trustworthy to guide you through it! read more

I had THE BEST experience with JJ! He was AMAZING! He let me take my time looking at the different vehicles on my own, never over my shoulder! He was patient, straight forward, understanding, friendly, polite, all around a great guy! I felt like I was buying a car from a family member! End result bought my 1st car on my own!!! Thank you JJ! Go ask for JJ if you are in the market for a KIA You won't be sorry!! read more

12/10 INCREDIBLE SERVICE!!! I have owned a Nissan Altima for 11 years and she finally died on me. I knew it was coming, but thought I had a bit more time. I am a single mother and self-employed doing delivery services. My daughter's school is a long commute daily. So I needed a new car and I needed one fast!! I did my research and knew I wanted a Kia. When I arrived at Kia Van Nuys I was immediately greeted by the receptionist and she very quickly brought over Charles to help me in my shopping. I had no idea how lucky I was to have Charles as my salesperson. He was so friendly right off the bat and offered waters, coffee, even a chai tea latte before we went to compare models. He showed me the model I was very interested in. He gave me a very thorough and efficient run down of all the features. Then after comparing a couple other models, I knew I wanted to test drive the Kia Sportage X Line so he grabbed the keys and we hit the road. He was so accommodating, helping show me the features first hand as we test drove. We laughed and had such a great joy ride around the area. After returning to the dealership, I let him know I was going to test drive at a couple other competing dealerships before I made my final decision. He shared his virtual business card with me and I said hopefully we will be back, well we definitely came back. I went to a few other competing dealerships so I could see in person the different models I had wanted to compare. The second we got to the next competing dealership, I felt immediately ready to go back to Charles at Kia. The competing dealership just didn't show me anywhere remotely the same attention or hospitality. I didn't get the inviting feeling or sales experience I had with Charles. So we drove right back to Charles at Kia Van Nuys and told him we were ready to talk numbers! He took customer service to a whole new level. I seriously could not be happier with my experience with Charles and the entire team. Everyone was so thorough, helpful, patient, and absolutely the kindest team around! The paperwork process was painless and quick. They were willing to work with me on numbers and we settled at a number I was very happy with! To take the experience even further, after shaking on our deal, myself and my partner got to hit the gong and Charles announced to the whole dealership a lovely announcement of congratulations! Then while I did the paperwork with the incredible manager, Charles took my new car to be detailed and washed. They filled the gas tank for me and made sure everything was perfect. And if that wasn't enough, after bringing my new baby around and giving me my keys, Charles brought out a huge red bow and took pictures for me and my partner to celebrate our new purchase! He sent a link with the absolute best photos and a video to commemorate the moment. The next day he was so accommodating with the drop off of my trade in. While we waited for a tow truck to take it off we chatted for 2 hours! The best part was that it felt like we had known Charles for years. It felt like chatting with a close friend, not a salesperson. The environment and team are just so inviting and there is zero intimidation factor. You really feel like family at Kia Van Nuys, and that is reflected tremendously in every staff member! We grabbed smoothies from a Maui Bros Smoothie truck, who visits this Kia dealership every Thursday. Which was just the icing on the cake after such a great purchasing process. Since leaving the lot with my new car Charles has been readily available to answer any question I have had. I truly can't say enough good things about Charles and the entire team. If you're looking for a new vehicle or deciding which Kia dealership to go to, look no further. Kia Van Nuys will not disappoint, it will beat all of your expectations and previous experiences at any other dealership. Thank you SO SO much to the whole team! You guys put me in my DREAM car and I could not be happier! read more

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I had a very good experience with Brian. He took the time to drive with me to the other lot. He answered all of my questions calmly and patiently. I think he gave me excellent customer service. He sold me my 2019 Ford Escape. I had to negotiate with the accessories ( make sure you check the fine print) but he was patient and was able to give me a good deal. I am very happy with my purchase. read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

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Thank you for an excellent customer service experience with Jonathan Juarez (JJ) . Superb patience and Thank you very much for helping us get approved! You are the best! I can't thank you enough. Have more agent like JJ in your KiA company. read more

Service department. The wait is absolutely ridiculous. Got here at 9am. Was told it would be 2 to 2.5 hrs. It's 1:14pm. I had to inquire about when my car would be done. No one even had the courtesy to realize it was taking double the time and update me. I've now been here 4 hrs and 15 minutes and I'm still waiting. They typically go way over the time they tell you. Makes me want to get rid of my KIA and get something else just so I don't have to deal with the service hassle. It's also going to cost over $600 for service. Nothing significant just what the car needs. I'm over it. *update* Total time waiting was just under 5 hrs. They comped my service cost which is greatly appreciated. The issue is still there for me though. I do not want to deal with a horrible wait every time my car needs service. I have no explanation of why it took so long. 5 people arrived after I did and were gone before me. I know that every service appointment required different things but man... the communication failed today. read more

JJ was an awesome salesman who went above and beyond to ensure I got exactly what I wanted, and at a great price. Very happy with my overall experience and my new Kia Sportage! read more

Van Nuys Kia - 2025 Kia Sportage SX - Car Dealers Near Me - Van Nuys, California

I've been trying to get my permanent license plates for three months now after my temporary ones expired. I've gone there in person to remind them, I've talked to people who say they will "find out" for me and they just end up hanging up the phone. Very dissatisfied with this service. read more

Kia van Nuys Service department They are the worst, don't even think about getting close to them. They will try to scam you and try to throw you some repairs that you don't need in order to fill up their wallet. My car is burning oil from the last year I went to three different mechanics all of them say go to the dealership they have to repair or replace your engine under the warranty of powertrain I came to the dealership I showed them the pictures And I asked them to help me with the repair They said they cannot help me and I can go to a different dealership. Advisor Ishmael was very rude& unprofessional Work in the Service department Told me they don't want to help me and I'm not welcome!! Right now I'm going lawsuit Because they're refusing to repair the The engine under the warranty 100,000 Power train read more

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I had a wonderful car buying experience. Rafael is wonderful to work with. He helped me find the car that suited me. And it turned out to be a plug-in hybrid. This place is the perfect place to buy a car. read more

Kia thank you for taking care of the missing warranty. I appreciate that Angelique!! Everything will be taken care of and relieved. read more

Recently purchased our vehicle at this location and was helped by Sief who was terrific throughout the entire process! He was able to streamline the process and ensure our experience was easy and smooth. I highly recommend Sief at Van Nuys Kia for anyone looking to purchase a vehicle! read more