This is the 3rd car we buy from this dealership their customer service is good Their pricing is fair they have variety vs other dealership read more

Great experience at Van Nuys Kia. We dealt with JJ who was a pleasure to deal with. NO BS, kept it real and was very knowledgeable and helpful in getting us the best deal possible. KIA is on the come up and this dealership was convenient, quick and JJ made every attempt to ensure our experience was comfortable and efficient. If you're looking for reliable brand, a refreshing new look on the modern vehicles, KIA and Van Nuys are ones to consider. Come check them out and ask for JJ! read more

Ismael was super nice and helpful! Will be coming back for more services at this place! Thank you!!

I got my daughter 2023 Forte G-Line here and just wanted to say thank you to sale associate, Mousa for his exceptional service. We came to test drive a week before but they didn't have the color that we wanted. He told us that there is one in transit. He kept us updated on the arrival of the car. Once it arrived, he called and we scheduled to come in. I was in there for only a couple hours. Also shout to Delmy in finance for a quick and pleasant experience (we shared a few laughs while doing the paperwork). Looking for a car? Go see these guys; you won't be disappointed! Until next time! Thanks again. read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Jess helped us yesterday. We turned in 2 cars early (Sorento and forte) and got 2023 sportage instead. I normally don't enjoy going to the car dealership because it can get intimidating. But Jess made things very easy and smooth. We got out with the new car fairly soon, faster than any other dealership I had been to. Thank you Jess! read more

I had an excellent experience with service advisor Jonathan Hughes. I had ordered parts for installation prior to my appointment but was not advised on labor costs. I know now in the future to ask because on the day of my appointment, the estimate I received including labor costs basically doubled my bill. I was prepared to cancel but Jonathan asked me to wait. Jonathan deserves recognition and a prize for the experience he provided that day. Despite appearing overbooked, Jonathan calmly asked new customers to please wait, while also making phone calls and trying to work everything out. I am sure the time he spent with me was not ideal on such a busy day. In fact I told him it was ok if he couldn't do anything because even I was feeling anxious about the growing line of customers. Jonathan remained calm and told me he didn't want me to have a bad experience. I truly felt that Jonathan made it his mission to sort things out and I'm happy to say he was able to make a few adjustments so that I could move forward with everything! I'm fully aware that the amount of time he spent with me probably wasn't typical but it left a lasting impression on me and I'm very pleased with my experience with him. I'm not joking when I say if he ever transfers to another location, I would consider taking my car there instead. Thanks again Jonathan for being a model example of excellent service. read more

Had a great experience at Van Nuys Kia leasing my first vehicle! Jonathan Juarez helped and navigated me through this tough decision. He offered a reasonable price and worked with me on a vehicle trade in. I appreciate him a ton because he put his best effort to help me achieve getting my dream car against all odds. Van Nuys Kia made me feel comfortable throughout the process and worked with me to make it happen. The dealership has a very nice interior, they have water, coffee and snacks . Here is a picture of me with my brand new Kia K5 Sport Sedan! read more

Van Nuys Kia - Kia K5 2022 - Car Dealers Near Me - Van Nuys, California

Wow, where do I begin? I generally write reviews when someone deserves props. But once in a while, when customer service is so incredibly derelict you need to warn others. Like Anthony T stated, among others, truly the worst customer service ever. Way too many details to get into, but bottom line is we took our car in mid May and it was supposed to be ready in 3 weeks, allowing for a part to be ordered and programmed. Other than the initial few weeks, the communication has been non existent and we still do not have our car. We have spoken to numerous people, supposed managers, etc. No one ever calls you back. My husband calls, calls and calls. Finally gets someone and they are going to get back within two hours, never happens. It is insane that they never offer an actual explanation. We actually spoke to another KIA dealer who confirmed that the part is in stock and has no clue what their issue is. Absolutely no offer to help in any way, perhaps a loaner car? It has been almost 3 freaking months!!!!! Supposedly, it is finally going to be ready today or tomorrow at the latest. If it's actually ready, and they don't charge us anything, perhaps I will come back and put up 2 stars, but the fact they have never given two hoots or shown any professionalism I am not holding my breath. read more

Offered me 1/3 of Kelley Bluebook value for my trade in, and then had the balls to tell me their offer was above Bluebook and that I had miscalculated. Took the car to CarMax and they offered above Bluebook because of the used car shortage. Took the CarMax offer to an actually reputable Kia dealership and they matched it and I got a better deal on the car. Don't use these thieves. There are plenty of dealers who won't lie and cheat youZ read more

Ask for JJ the guy is amazing in this crazy market with nothing being available JJ kept me informed with the car I was looking for. JJ is very helpful.Answers right away to text if you have any ? If I can give the guy 10 stars I would coming from a sales man the guy is amazing. If your looking for a solid person to help you out without all the extra BS ask for JJ is all I can say. read more

Van Nuys Kia - Here is my car JJ helped me get - Car Dealers Near Me - Van Nuys, California

See all

I had an excellent experience purchasing my first new car--a Kia Telluride EX series. My husband and I test drove several certified pre-owned models on our first trip. Van Nuys seemed to have the best selection on review of online inventory. Although I decided not to get a used model on our first trip to the dealership, we worked with one of the dealers, Arno Babajanian, who was very friendly and had an easy going, no-pressure style that made us feel comfortable. After a week or two, we re-visited the dealership after texting Arno to make an appointment, test drove some new models and subsequently walked out of the dealership in under 2 hours with a shiny, clean 2025 Kia Telluride. I had told Arno we had an 8 week old at home and needed to get home ASAP and he worked with his manager to make the process seamless. He checked in after the purchase to make sure we were satisfied. Great customer service. Thank you Arno & Van Nuys Kia Team! read more

Needed my car serviced and Bobby did a great job taking care of it and super friendly! I appreciated the complimentary car wash as well everything was handled quickly in one hour! Highly recommend coming here :) read more

Guys I am not going to go around and write long story but Mike Mkrtchyan at Kia Van Nuys so professional fast and knowledgeable. He made us look so welcome and we were in and out within an hour. Thank you Mike for great service. I will definitely send everyone to Mike. Guys ask for Mike when you need a car and I promise you will not regret it. Thank you Mike for everything we're very happy read more

I called and spoke with edwin and he was absolutely wonderful. My car was overdue for service and he had me come in the next morning to fix it! He worked with me on the price and was extremely pleasant the whole process. Thanks for keep me updated. Recommend edwin for service advisor. Great guy thanks man! Will be coming back for any service needs. read more

This is the worst place I've ever been to. The customer service is sucks. They don't even wanna try to solve the problem. They gave me wrong information and they were not responsible for that. Don't ever trust what they say on the phone. They told me they will provide me a ride up to 7 miles. However, when I went there for a 3.9 miles address the refused to give me that ride and I was forced to pay $17 for lyft. The is the most unprofessional people I've ever seen. By the way Veronica Nunez is the service advisor make sure you do not work with her. read more

Gustavo and Bob, and the entire Van Nuys team are awesome! I was deep into my SUV search and fell in love with the new Telluride! Has all the bells and whistles, and more! I was on the fence about color until I saw the Black Copper, which they drove down from their back-up lot just so I could take a look! Awesome customer service and teamwork. I went the lease route this time and appreciated them explaining all the benefits of going with them and Kia in general. They even gave me a great deal on my trade-in!! Great culture in their showroom, and I can tell they all really enjoy what they do! So excited about my new car....thanks again Team Van Nuys!! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

I bought my Kia telluride back in April of this year & Farooq was so helpful and thorough! He was so nice too, excellent customer service. Fast forward to now, he told me if I was ever in the area, that he would take care of me with a free car wash and gas! He followed through & was so nice as he was when we first met him. If you ever want to check out kia of van nuys, you should!! Farooq won't disappoint :) I even recommended my sister to take her kia here to get serviced & Ruben was so helpful and amazing too!! They were both very professional & catered to us. Check them out! read more

Big thanks to Russell (aka polar bear) and Sunny! Great experience they made it easy. No BS. Definitely recommend!

No one likes spending an entire day at a dealership, or feel like they're being swindled. Kia Van Nuys and Brandon Woods is the exact opposite! I had to trade in a lease and came in with 20 different ideas, wants and needs. The top being quick and efficient as possible and getting the best vehicle at the best price for my family. Brandon was the best at helping me pick the best car and I was in and out in lightening speed. It's hard to trust dealerships and salespeople, but I truly felt in good hands with Brandon. read more

On May 27, I was contacted by Suzie Medina, Sales Assistant from Kia of Van Nuys after I placed an online notice that I was in the market to purchase a new 2021 Kia. Ms. Medina was very cordial over the phone and took down the information about the specific model I was interested in buying. I also told her about my trade in and sent her a copy of a written offer I had received to see if she could match the offer. Ms. Medina said she would see if the dealership would do so and get back with me. After waiting over an hour I wrote to her requesting an update. She responded that she was still waiting to hear. That was the last time I heard from her. Even after sending her a second email asking how long the process would take, absolutely no response from her or anyone at Kia of Van Nuys. Please note that I am a serious buyer and told Ms. Medina that I was ready to buy that very day if we could come to an agreement. Needless to say, I will hold out hope that I will still be able to purchase my new car. But it will not be from Kia of Van Nuys. read more

This place is 100% your typical smarmy dishonest car dealership. The salesperson flat-out lied to me three times in a 5-minute conversation. Tried to sell me a Telluride for 10,000 over MSRP claiming all dealerships were that price or higher. When I offered to send him a screenshot from True cars showing that wasn't the case and what the markups at other dealers were, he backtracked and said he'd never actually looked at other dealers prices. Then he did his typical " I will talk to the manager" scam. Coming back to say "my manager says just come in and we can match the price" . When I asked him to quote the price he would match, he didn't know and guessed a higher price than what I had told him the other dealers we're offering. Then it turns out not only would did he lie about the price, he also lied about availability. it wouldn't be there for three weeks later than he said it would. But he still tried to get me to leave a deposit. Purely a smarmy dealership. read more

Do not go here. The prices don't make sense and the salesmen are terrible. One of the sales person name was Eric who was very rude and unprofessional . Came in looking for a sedan and made it clear I did not want an SUV. The first thing the salesmen did was show me an SUV. Never going make to this dealership. I decided to go to Galpin Kia and had a better experience. read more

These guys are so shady it's unreal... they will charge you for anything they can and they up the prices on everything... I bought my Kia forte with a 100 thousand mile warranty they have literally charged me for anything I have needed repaired... the service department people immediately try selling you on everything once you get in there and when they find out you have warranty they have an attitude... that 60 thousand mile service they are charging over a grand to do? You can go to Kia valencia and get it done for 500 bucks... If you wanna get your bang for your warrant this place isn't it... shady and will take advantage of you read more

I had a wonderful experience today at Van Nuys Kia. Thank you Miguel Flores for your excellent service. I work in the customer service industry and he made me feel good about giving him my money. I came in to look at 3 different cars and walked away with the Telluride thanks to him. He took his time in showing me each car and explaining all the features and specs. Thank you again Miguel for making my buying experience a great one. I am a happy buyer! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

My experience purchasing a car from Van Nuys Kia was excellent. I worked with Ramon Vallejo through the entire purchase. He was fast to answer all my questions and helped out the best keeping our demands in his best interest. Ramon Vallejo made the car purchase easy by offering a complete walk around of the car and pointing out blemishes to make sure there were no surprises once I received the car. I would highly recommend working with Ramon Vallejo to purchase your next vehicle. PS: He has the best candy jar for the customers. read more

Overall the whole experience with Van Nuys Kia was straight-forward and easy! My wife and I had the pleasure of being helped by Mike and he took great care of us. He listened to our needs and tailored our car-buying experience to us with quality customer service. We can't thank him enough! We would definitely recommend the Van Nuys Kia dealership for your next car purchase, and ask for Mike! read more

Totally smooth purchasing experience: we bought 2 Kia Forte for twin daughters. Eric Bradanovic worked both online and in-person and provided an A+ experience. Thanks Van Nuys Kia and Sales Manager Eric for a stress-free purchase. read more

Van Nuys Kia - on the corner of Van Nuys Blvd and Bessemer St - Car Dealers Near Me - Van Nuys, California

See all

We came here looking for a new car after ours broke down. Russel took care of us from A to z. He made sure we stayed in our budget and didn't try once to push us or lead us down a different path. He was polite, respectful, and top tier in professionalism. This was a very pleasant car shopping experience. Thanks again Russel, for everything. read more

DO NOT COME HERE IF YOU WANT ACTUAL WORK DONE TO YOUR CAR!! The Van Nuys Kia service center is the absolute worst service center that I've ever been to. I called them about bringing my car in for a diagnostic because the check engine light was on. I asked how long that would take them and was told it would take 1-3 days. I made an appointment for Monday, 3/6/23. When I got there on Monday I confirmed with my advisor, Ruben, how long it would take and he reiterated 1-3 days. He said that he would have an answer for me on Wednesday, 3/8/23. I asked about a rental car and was told they don't do loaners but they work with a rental company that charges $50 a day. I opted for it because it was only going to be 2 days, I had things I needed to do in the coming days and I didn't want to rely on Uber/Lyft. Big mistake. Wednesday rolls around and I hadn't received any type of update. I call them, get the run around and then I'm told they'll know more Thursday, 3/9/23. Thursday comes and almost goes before I again have to call them to receive any sort of update. This time I'm told they'll know next Monday, 3/13/23. Next Monday comes around and I again have to call them. Being annoyed by this point, I ask my husband to call. They tell him that they're backed up and that's why it's taking so long. They never once told me they were backed up and I found it very frustrating that they told my husband when it's not even his car. Then they say they'll know Tuesday, 3/14/23. My husband asks them to let me know early on Tuesday, they say okay. Noon on Tuesday rolls around, nothing. My husband calls the manager, Ismael, and asks what is going on. He reiterates that they're backed up and lets him know that they haven't even touched my car. After hearing this information, I took the rental car back and went to get my car that day. I paid almost $600 for that rental car while my car sat at their dealership for over a week with no work being done to it. So again I say, DO NOT COME HERE IF YOU WANT ACTUAL WORK DONE TO YOUR CAR!! They will not keep their promise, they will give you the run around, and if you're a woman, they will disrespect you until you get a man involved. I was treated with much more respect and care at the Glendale Kia dealership. Furthermore, I originally posted this review on 3/15/23, and they reached out to me asking me to take it down so that they could come up with a solution and get me a refund on the rental car. Angeline was helpful for about a week and now after almost a month of calling her to get some sort of update, I can only assume she has ghosted me. So congrats Van Nuys Kia, your service continues to be incredibly unprofessional in every way possible and your blatant disrespect has earned you an even more scathing review. read more

Martha is the best service representative I have ever worked with since owning a car. She truly cares about customers and goes above and beyond to take care of you!!!! Highly recommend asking for Martha! read more

you have to go and ask for JJ he will take care of you believe me! Went in and walked out with a brand new Kia Forte he made everything super clear and smooth and made me feel comfortable! JJ is the man believe me my hat off to him! Ask for him! read more

We got an amazing experience with Charles Martinez for our new car. He's what customer service should look like, professional, friendly and super efficient. I highly recommend to go see Charles to anyone who needs a Kia. read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

My car was vandalized. Thieves smashed a window and attempted to steal my car. They failed, but did damaged to my steering column. I take the car to Van Nuys Kia. There is a $245.00 fee to examine the vehicle to determine what is wrong and possible repair. Advisor text me and tells me there about $4500.00 worth of damage. Never told me what specifically was wrong or parts needed or labor hours. He just pushing payment options and financing being available. Conditions were unclear, but I was desperate and I agreed(my fault). I go to pick up my vehicle. We take care of the financing, FIRST THING! I did not get a walk through of my vehicle and the vehicle was dirty. I was not happy. They washed the outside of the vehicle and I left. I went to clean my vehicle the next morning, and I find large piece of broken glass debris still in the vehicle. I cleaned most of the glass before I took the vehicle to the dealership. They replaced the broken window, but did not clean the vehicle of the broken glass that remained. How do you replace a window, but do not cleanup afterwards? I was not happy with my experience at Van Nuys read more

excellent service from this dealership, there honest and very upfront with the whole deal, i purchased a 2024 kia carnival sx from manar , he was extremely helpful and showed us every feature in the car , i have purchased many cars in the past this is by far the best experience ive ever had at a car dealership, dont waste your time going to other dealers that will try and rip you off, kia of van nuys will take care of you!! thank you munar thank you jorge for your excellent customer service read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Before Labor Day I scheduled a Sept. 9th, 7;30 am appt after with Martha, who had been wonderful at the prior service visit. The person I spoke with asked for the reason of the visit and I told him it was a recall dealing with emissions for my make and year (2033 PHEW Niro). I arrived at 7:31, waited for Martha, but the service advisor who came to my car told me Martha didn't get in until 10:00. There was nothing I could do but believe and go with him. He told me the work would take 2-3 hours. A few minutes later around 8:00 as I was walking to my ride, I see Martha helping another customer. What??? Furthermore, why wasn't she notified the week before that I had an appointment with her? Three hours later there's no call or text update. At almost 6 hours I get a text my car is ready. But it's NOT ready. The guy tells me they had to get warranty approval and that's what took 6 hours.. oh yeah, I did have them do an oil change. SIX HOURS with zero updates...and I didn't once complain, trusting Van Nuys Kia. When I got the text that my car was ready....it really wasn't. He said the dealership didn't have the parts and had to order them. They had the reason I was coming in at the end of August when the appointment was made. Why wasn't the paperwork, whatever warranty 'approvals' he claimed were needed and the parts ordered prior to the day scheduled to do the work? I have no confidence the parts were even ordered. Yes, the paperwork says it was, but who can be trusted? read more

Had the pleasure of working with Brandon. He was very knowledgeable and answered all of my questions. I came in a second time to test drive a Niro Hybrid and he gave me all of the information. He even let me parallel park in one of the neighborhoods, as that was my biggest concern upgrading my vehicle in size. Highly recommend working with Brandon! Definitely request him if you can! read more

I had been researching cars to buy for the past year. Inquired in so many dealerships close to my home. But for some reason, I ended up going to this one. I was scheduled to meet with RJ. He was very friendly and very helpful. We felt very comfortable with him and made a decision quick to buy a green Sorento. He also helped us with payment options that is easy for us. He works very fast and overall took my car home in less than 3 hours. And 3 hours included going to their lot and picking a car and then test driving the car with my family around the neighborhood. Thanks RJ. I love the car! read more

Service Advisor Ismael B. of Van Nuys Kia provided top-notch, professional service! In the midst of what was a serious problem for me, the need for a new engine unexpectedly while visiting Southern California and being far from home, Ismael went above and beyond in keeping me hopeful, laughing and reassured as I was looking at a $9000 expense! He provided THE BEST customer service I've experienced in a long while! I highly recommend Van Nuys Kia if you want a fantastic car service experience! Ask for Ismael B. when you get there! read more

Van Nuys Kia - Van Nuys Kia took great care of my baby! - Car Dealers Near Me - Van Nuys, California

See all

We have been looking for hybrid models of the Kia Sportage and Sorento over the past few months with no such luck until last week when we decided to call Kia Van Nuys again on a whim. Cynthia picked our call and was the absolute nicest person as we asked her a handful of questions about the cars we were looking to see. Low and behold - two hybrid Sorentos in the SX trim were available so we quickly made an appointment within the next hour to see them. Once we got there, Russell greeted us warmly and led us to Cynthia who actually handed us back to Russell to see the cars. Russell was the best going above and beyond to answer all our questions and show us all the cool amenities available in the Sorento SX. The grey Sorento SX Prestige stole our hearts from the get go - perfect size for our growing family and with all the bells and whistles we had been looking for in a new car. Russell worked with us in fine tuning our deal to our specifications/budget and once he came back to us with numbers we were happy to work with - he even went out of his way to purchase cheetos for our son who had become a bit restless waiting for us to finish buying the car (you know this process can take a while so it was such a nice touch to help keep our son satiated while we finished the paperwork). Once the deal was reached, we were handed off to Eric (the finance manager) who walked us through the entire process and any additional add-on protections we might want to add. There was no pressure or uncomfortable moments during this transaction and we were so glad because you always hear about those horror stories. Eric also pulled out all the stops and provided stickers and transformer crayons for my son to play with as we were nearing the final stages of the finance paperwork. We enjoyed talking to him on a personal level as well which made the car buying experience even more enjoyable! In the end, we were able to drive our new car home - so over the moon excited to play with all the features and set up our separate driving profiles! Cannot recommend KIA VAN NUYS enough if you're looking to purchase any of the amazing Kia vehicles on the market. The hybrids are especially hot right now with their amazing fuel efficiency and not to mention - they are absolutely the most bang for your buck cars available right now. Thank you to the entire team at Kia of Van Nuys... shout out to Cynthia, Russell and Eric for the outstanding customer service! read more

When my Kia suddenly broke down on the freeway, I towed the car Kia Van Nuys and found myself in the capable hands of Andrew. After a whole teardown, Andrew fought for the warranty to kick in. I have now driven 3200 miles, and the replacement motor is working without failure! Great work and service! Thank you, Andrew and the Kia team. read more