Do not buy a car here sure their cheaper than Honda but will give you so many headaches. I lease the car from them and told them that it was a concern for me being in the military for a termination of contract early they said it's not a problem they said just turn it in when you need to and there will be no charge and when I end up bringing it in, they said you're good. You're in the military and no problems. It was quick and easy and a month later, I get a letter in the mail from Kia finance for $900 $400 depreciation fee $400 early termination fee and a $100 missing key fee even though there was two keys written on the report I talked to Kia finance and they said to talk to the dealership I go to the dealership and talk to their finance department and they tell me they can't do anything for me. I had to talk to Kia finance after several hours customer service on the phones finance. They finally knocked down all the charges but they charge $160 for wear and tear but I had the policy now I have to contact the third-party that gave me the policy and I have to submit a claim through them and then they send an email to Kia so overall terrible experience. read more

Such an amazing experience at Van nuys Kia!!!! Prior to going to this location, I test drove at two other Kia location and this branch was hands down the best one. Ramon helped me get the best deal for my new car. Ramon was super friendly and guided me throughout the whole process. If you're looking for a new Kia, I highly recommend Ramon :) read more

We worked with Brandon W. and had the best experience ever!! We knew what car we were looking for and what price we wanted to pay- after calling a dozen places who had what we wanted, he was the only one who was even remotely in the ballpark of what we wanted to pay. He didn't jerk us around or try to nickel and dime us. I told him the car and price I wanted, he came back immediately with a great deal, just barely over what I led with. A dozen Kias could not meet this deal by at least a difference of 3k, many wanting 5-6k more. I drove four and a half hours, my wife thinking that there had to be some sort of catch or trick that would be pulled once we got there, but I felt secure and taken care of by Brandon and this dealership. I'd never buy a car anywhere else. read more

My salesman Omar Hammad was such a big help ! Got me the car I wanted and a great price , couldn't have done it without him.

Van Nuys Kia was excellent in all areas. Tupu and Ramon helped us from start to finish. I want to give a special thank you to Tupu she's family to me, took care of us we got out of there in decent time. Even found the vehicle I wanted and I love my Telluride she rides very smoothly. The financing part was incredible very high tech and the manger very chill. I highly recommend Kia Van Nuys go see Tupu and Ramon for no hassle experience and just down to earth. faafetai tele le alofa read more

I rarely ever write reviews this review has to do with the service department. I want to first off start by saying I love my car I have a 2021 Kia K5 this is my second Kia I have nothing bad to say against Kia. On March 8th I had my car towed in to Kia due to a faulty oil change done by jiffy lube. Yes my car is under warranty but sometimes it just takes forever at the dealership, I needed it done quickly so I went to jiffy lube they did not attach my drain plug back properly and over the course of 30 days It loosened then eventually fell off causing my engine to seize. I know dealerships get backed up but it took them 7 days to assess what was wrong with my vehicle, I was told that I would need a new engine and it would cost$16,000!!!! I immediately went into a state of panic as my car is only 2 years old and I called jiffy lube and to my surprise they were actually very compliant said they would take full responsibility. So when I sent over the email of the breakdown from the dealership to jiffy lube they had increased the price from$16,000 to $20,000! Jiffy lube felt that since they were a large corporation the dealership was trying to take advantage of the situation. They still were on board with getting my vehicle fixed but thought they might have to pull my car to take it somewhere else for more reasonable price. Jiffy lube sent out their technician to run diagnostics on the car and their district manager told me my car was running just fine. Jiffy lube being very thorough sent out a third party again just to make sure to run more tests on the car because The Kia dealership had told them that my engine was knocking and rattling which it was not! they said it was running smoothly! Once jiffy lube settled the payment which, I did not end up having to get a new engine!! jiffy lube informed me that they would keep my car for an additional day to run further test doing long haul drives riding it on the highway stop and go test just to make sure do it was running smoothly! They also informed me that the dealership before releasing the car to them did an oil leak and compression test and my car was just fine! I find it ironic that I'm leaving the bad review with my dealership and not jiffy lube for messing up my car in the first place. Jiffy lube went above and beyond in being accommodating and even want a step further to say that if down the road something happens to my engine that they would take full responsibility. The emotional stress that I went through thinking I would have to get a new engine for my car and being without my car for 3 weeks when in essence all I needed was an oil change and a drain plug reattached back to my car!!! I feel because I was a woman I was taken advantage of and they saw an opportunity for a money grab at my expense! This has left a very sour taste in my mouth, and now if anything is wrong with my car I do not feel confident in going to does this dealership for service! read more

Needed a bigger SUV for the kids and liked the Telluride. Test drove months ago with Manar, who was great, came back 2 months later to buy. Manar worked with us on a great deal, fought for us, which was appreciated. He is dedicated and you can tell he wants what is best for you and the family, and is also very knowledgeable about the various cars and trims. read more

We arrived at the Kia salon to change the oil. Waiting for an oil change is 2 hours. The mirror was scratched and the interior of the car was stained with oil. The service is terrible. read more

We had a great experience buying a new car with Daniel Ibarra & Jhojan Gracia. They didn't try and force extras on us and worked with us on a great price. 12/10 would recommend working with them read more

I would choose another KIA location to purchase and service. I bought my Sorento SX here right after Christmas. Within 5 days of purchasing, I reached out because my Apple CarPlay was delayed. Couldn't use any kind of navigation without it being behind by 3 miles, and phone calls also were delayed. Seemed like it should be a simple reboot of software, etc. Called service department, Ismael told me to send a video of it happening to his email. Did that, heard nothing for a week. My husband followed up while I was away on a work trip. He heard nothing. I got back a week later, drove to the dealer to talk in person since seemed like returning and email was never going to happen. Spoke with Ismael, never apologized for not returning the emails. Told me another 2023 was in for the same reason and he would use that car as a "dummy" to see what the issue was and notify me within 2-3 days. Heard nothing, ofc ....Followed up a week later Thru email....still nothing. I call this past week,....he's "not available" to speak to and after explaining the lack of customer service over the last 3 weeks, I'm advised to talk to Amir, the manager, the next day when he's in. I call the next day as told to do, Frank picks up...won't let me talk to Amir...scuffles in his response of why...clearly just trying to avoid me talking to him. So I again, explain my clear frustration...he then puts me on hold for 30 minutes. Ismael, not Amir, finally gets on the phone and puts me on speaker. I am beyond mad now ofc....and it seems whoever is on speaker with him is laughing at my frustration...which I ask..."are you laughing at me?" He never really answers that. Tells me that the other car he was using as a dummy had no issue and was gone within an hour that day...great. Never thought to reach out and have my car come in?? I guess just wrote me off, assumed my car had no issue as well, even with my multiple follow ups and phone calls. I mean.....He also used the excuse of diagnostics being 2 weeks behind as a reason of why there was no communication...?? Like I'm supposed to read minds to know that??? And so diagnostics means you can't return an email, or use a phone??? The lack of customer service since I bought the car has been abhorrent. I don't know how you continue to keep customers with this kind of service. I can only think that they need to hire more people and that they are in the weeds. But the lack of empathy in this situation and trying to rectify my frustration was beyond absent. As a nice bonus in my review I'll also mention the misogyny that happened when purchasing. The finance guy showed true misogyny when I said no to the add-ons...multiple times. And when he was at his final depths of trying to coerce me for more money, he looked over at my husband and said "are you really gonna let this happen?" My husband was floored...seeing it happen right in front of me with such disregard, he couldn't believe it. I, honestly, wasn't phased because well I'm a woman..and it's not the first time. But that being said we are in Los Angeles, know your audience. All in all, not the best experience. Not the best. read more

Tariq was a pleasure to work with. He made the process less painful. I highly recommend him. Especially if you've had bad experiences with salespeople. read more

I came in for my oil change and tire rotation. Amee and JayJay were wonderful and very helpful! Definitely coming back again for my next car service. read more

I got my car serviced and Ismael and Cynthia were AMAZING!!!! They kept me informed through the whole process! They deserve a raise!!!

My girlfriend recently bought a 2021 Kia Forte GT here and I helped along the whole process. The salesman, Jonathan "JJ" was super helpful from start to finish and I couldn't recommend him enough. He helped us find the exact right model of Kia for my girlfriend without being high pressure like some places can be. To top it off, he was funny and a good sport along the way! This dealership is great and with a little bit of negotiating you can get yourself a good value on a reliable vehicle. I'll attach a photo I took of her new car on my film camera ;) read more

Van Nuys Kia - 2021 Kia Forte GT from Van Nuys Kia - Taken on 35mm Film - Car Dealers Near Me - Van Nuys, California

Been looking for a Sangria Telluride for my wife. Ramon and the team at the dealership were very accommodating and communicated via phone call, text, and email as restrictions and a newborn prevented us to visit the dealership. Ramon and the Van Nuys Team were willing to negotiate when other dealers were not or refusing to not takeaway optional add-ons we weren't interested in. Ramon dropped the car off at the house, we live two hours away from the dealership. He walked through the vehicle and we signed the papers at home. What a relaxing experience. Thanks Ramon! read more

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I just bought a used car, trading in my old one, and Russel was really great. He was patience, and not pushy at all. Overall my experience with this dealership was not a typical car sales experience. These guys seem to be hard working, honest, patience and I do feel like I got a great price for both my trade in value and purchase. I'd recommend Van Nuys Kia, and ask for Russel ! read more

I came in for a service today and Martha Hernandez did an amazing job making me feel as comfortable as possible. She has a great attitude when dealing with customers and always has a smile on her face, you can really see how happy she is. She made sure I was happy and tried to do everything in her power to make my stay enjoyable. read more

Russell was awesome and SUPER patient with me when buying my first car. He answered all and every question, took almost his whole day to make sure I was making the right decisions. Was very detailed about all of my options and listen to each of my concerns. He also made this experience fun and exciting. Awesome professionalism from Russell and Kian. Felt welcomed and treated well by all. Excellent hospitality and service. Will definitely recommend working with Russell and Kian read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Martha Hernandez was very kind and helpful when I brought in my car. She explained to me everything that would be done and answered all my questions and concerns about payments and how long the service would take. She's so sweet! Hopefully everyone gets the pleasure of working with her because she will certainly brighten your day. read more

Thank you greatly to specifically JJ and Jazmin! I was recently in a car crash and have been looking for a car and OH MY they were exceptionally great people with constantly following up in a respectful manner and answering my obnoxious questions over and over again. They are very great people and I will be contacting them regarding cars in the future of referrals! thank you both so much! read more

Abraham was my sales person n he was awesome patient n kind n made my experience an enjoyable one . I appreciate his customer service and all who works at kia of van nuys dealership . read more

Walked into to Van Nuys Kia with the intention to purchase a Kia Forte. We were greeted by Russell, our sales representative, who showed us all of our options and helped us weigh out the advantages and disadvantages of the vehicles when it comes to what our family needed. We ended up seeing the Kia Niro and fell in love with all the bells and whistles it offered. Russell worked hard to get us the perfect deal on a great model with his manager, Sunny. It was without hesitation, that they gave us the car of our dreams in just under 30 minutes. Thank you Russell and Sunny for an easy process! We appreciate everything and look forward to future sales with our new Kia family! read more

Miguel and JJ were great! I picked up my K5-GT in Wolf Gray today and the entire process was great! They were attentive and knew what they were selling. They made buying a car the easiest and friendliest experience I've ever had buying a new car! JJ took his time showing me the cars features, he was courteous and treated me and my family very well! I would definitely recommend this dealership to any of my family members or friends! I can't believe how easy they made it all and I love my Kia!!! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Tariq was an amazing person to make deals with! He is so nice, understanding, & does not beat around the bush. He's been great! He made us feel comfortable and laugh. We loved his service! read more

If you're in the market for a new Kia I highly recommend Kia van nuys and speak to Tariq! He was amazing and extremely helpful! I highly recommend going to him! read more

We had a great sale with Omar. Everything was quick from bringing a Honda trade-in and getting a kia forte LXS. Thank you very much Omar!

So it took 8 months but Van Nuys Kia finally reimbursed me for the rental car as promised.

It is my second purchase here, these guys give you the best information and what is best for you. Ask for Ramon in Kia van nuys that guy is very good seller read more

Van Nuys Kia - It is my second purchase here, these guys give you the best information and what is best for you - Car Dealers Near Me - Van Nuys, California

Thank you Jorge Guzman! We were looking for a vehicle for our daughter since she was involved in an accident and her car was totaled. We came across a vehicle at Van Nuys Kia that we liked. My wife made an inquiry and was contacted by Jorge. My wife explained the situation and told him that we were working within a specific budget based on what the insurance pay out was. Jorge definitely worked hard for this sale as we were pretty firm with our budget. Jorge remained friendly and professional throughout the entire process. We spoke to several salespeople at multiple dealerships during our search and my wife commented, "Jorge was the only one that wasn't annoying!" LOL Once again, huge thank you to Jorge for his efforts! We would also like to shout out to Delmy in finance and Jhojan the Sales Manager in helping make the transaction go so smoothly! read more

Highly recommend this dealership. If you are planning on buying a car ask for Charles. He was very kind and helpful. Charles went above and beyond to help me leave with the car I wanted at the best price. Thank you Charles & Kia for all you did ! read more

Brandon Woods was very helpful, got a great price, hes genuine, made my family and I feel comfortable. No type of pressure to buying the car. Thank you so much Brandon read more

Great car buying experience. Ruben was a pleasure to work with. I would highly recommend if you are in the market for a Kia.

I came to the dealership to just see a car, but the car was in amazing condition. I didn't have an intention to purchase but Areg/Mike and Russel provided me with such great customer service and helped me with my paperwork that I ended up purchasing the car. They made the transaction smooth, quick, and easy. Would recommend these guys. read more

Eric the sales manager is the only person at Van Nuys Kia who's really done right by me. This is a good review about Eric. And only Eric. Definitely not the person who leased me my car, anyone at the corporate office, or those higher up the chain than those at the dealership. I hate KIA, Kia financia, and the scummy sales person who leased me my car three years ago, stole cash-money from my car and never made good on "filling up my gas tank". Eric got to that part THREE YEARS later. That's why Eric is awesome and this place sucks. I finally bought out my lease and decided to finance through my bank just to NOT deal with KIA financial any longer. They're the worst. Get a Honda. Or buy American. read more

Muy hermoso tener la atención de kia y todos su equipo de ventas desde que llegas te acomodan el carro y te hacen sentir muy a gusto, gracias a Ramon Vallejo, Dennis Garcia, Jonathan J gracias Por su atención ... Muy hermoso tener la atención de kia y todos su equipo de ventas desde que llegas te acomodan el carro y te hacen sentir muy a gusto, gracias a Ramon Vallejo, Dennis Garcia, Jonathan J gracias Por su atención ... read more

Just bought a used Kia Niro from Umer Farooq, Russel, and Ali at Van Nuys Kia and they couldn't have made the process easier. Fastest car buying experience ever. The used car I bought didn't have it's second key fob from the past owner, but Umer went out of his way to track it down and got it to me within a couple days. Thank you Umer! read more

I finally convinced myself to buy a vehicle I'm so glad I had the honor of being served with so much respect by the dealership and sales team a especially from Russell and Jhojan thank you bro read more

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After days of searching. We hopped around from dealership to dealership. Unfortunately, all their numbers were Bogus and Double. Thank goodness we found Jessenia, Omar, and Christian at Kia of Van Nuys. Great Teamwork! They were straightforward from the get go and honest. They gave us the deal we were promised. 5+ stars all the way... read more

Charles Martínez he helped and my family so much . Gave us a great deal and did not rush us at all. And at a great price especially in times like this. Go to him now!!!!! read more

Manar was the best and got me in and out with a brand new car! Great service and although they were busy kept me informed every step of the way. Great job! read more