0 stars for this scamming establishment these people will charge you 240$ just to walk in the service I paid 600$ in labor for 55$ job which they charged me almost 200 for total was almost 800$ on top of that they will try to use your insurace and corner you My advisor was Andres there manger who does nothing but figure how to make the most money out of Kia customers on top of that while I'm waiting the whole staff from the service advisors to the sales rep they act like kids making jokes about other customers and there cars save your hard earner money and go to a local auto repair shop only come to Kia van nuys if you ready to burn your money quicker read more

Great experience, excellent customer service. Omar and Russell made the experience hassle free with hints of comedy . Honest and willing to hear you out as well as work with your numbers . First time with KiA would not hesitate to come back . Make sure to contact Omar (626)734-3592 read more

Huge shoutout to Ramon. When calling and looking for a sales agent to work with look for him. Priofesional and upbeat attitude! We had been talking for several weeks about a car I had wanted. He got me the best price and made the purchase go buy smoothly. read more

Had a great experience at this dealership, very helpful, responsive, and found me my dream first car! Omar was a great guy who helped us close the deal, he showed me different cars and reached me to my favorite car at the end of the day. He helped my father out and gave his best for us. Thank you to him for making this my happiest day! read more

Service: Watch out, making an appointment to get your car serviced does not mean what you think it means. I made an appointment for 7:15 am to have my car worked on. As part of my arranging my appointment on the Kia Access app I said I would be waiting for my car while it was worked on. I drove a long time in rush hour traffic to make it to this 7:15 am service appointment. When I got there, they told me the appointment was only to drop the car off and the earliest they would have a chance to look at it was the next day. They said this is how they've been doing it for months. They should have let me know when I made the appointment that it might be days before they even looked at it. UPDATE: Brianna posted a reply to my review as if this is an unusual occurrence at Kia in Van Nuys. Read the other reviews. It's what they do -- give people an appointment for service that is in fact an appointment to let your car sit at the dealership for a day or more before they look at it. Brianna -- I wasted an hour and a half finding out that an appointment for service at Kia Van Nuys was not in fact an appointment to get my car serviced, and now you want me to waste more time talking to your general manager? Kia Van Nuys needs to fix this, not me. I won't ever take my car there again. On what planet is it okay to tell people to bring their car in days ahead of when it will be looked at? And make appointments for that drop off during rush hour, no less. Think what that would be like if it happened to you. read more

What can I say about Ismael Barragan? This gentleman was extremely helpful. I came in because my brakes were squeaking at a very high pitch and I thought something was terribly wrong with my car. He claimed me down and explained what my issue was and with this help I was in and out within 30 minutes. He was extremely kind and very informative and because of his help, I will keep coming to this Kia location from here on out. read more

They're 1000% a scam!!! Took my Telluride with a wheel problem, gave it back to me with a horrible noise since they put some parts from other vehicle (SMH), tried to speak with the service manager and he couldn't even get a word out of his mouth, seemed like he was high on drugs and couldn't understand a single thing. Every time I called for a status update ( which it was honesty x2) NO ONE answered the phones and when I finally got a hold of the rudest person I was just given the run around being transferred from extension to extension. Also the times I've taken my car for a regular oil change, it TAKES ALL DAY... even with an early appt, so what's the point of the appt?? Who knows!!!! Plus they don't even have a courtesy vehicle for you, you either get lyfted back to your house or rent a vehicle at your own expense. Oh and be on the lookout for some dents, scratches, and more after your vehicle is given back to you, make sure you go entirely over the outside and the inside as well because they also GO THROUGH your belongings. This place is a JOKE!!!! All the way from management to sales to service department. read more

Came in today just looking around and I ended up leaving with a new car!!! THANK YOU CHARLES FOR EVERYTHING!!!! He was very patient and worked his magic so I could leave happy! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

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I went to a few different dealerships & hands down best service ive received from a car dealer. Charles was doing everything he could to get me in a car. He was genuinely invested and had the best customer service. Thank you again charles, a real mvp! read more

On December 11 I received negative response from Glendale Kia Dealership (no matter the fact that I have got several cars from that dealership during recent years). After negative experience I went straight to Kia Van Nuys. At first I didn't expect much, however, to my surprise I had an excellent experience at Kia Van Nuys. First I was welcomed by JJ. That guy is super. I can't count how many times he ran from point A to B just to deliver different cars for me to test drive! Was professional from the beggining until the end. The whole team was professional, knowledgeable, and truly went above and beyond to make the process smooth and stress-free. After some time salesperson Artak approached me with who I had my appointment with from the beggining. That guy got my sympathy. He went above and beyond like JJ and they worked together to satisfy my needs. They were so polite, diligent, and competent, that I will stick with this dealership for a while. They were especially helpful, patiently answering all my questions and ensuring I felt confident in my decision. The entire staff was friendly and accommodating, making it clear that customer satisfaction is their top priority. I want to mention Jose too who made impossible to possible to get me my newest Kia Ev9. Thank you guys, for everything.I highly recommend Kia Van Nuys to anyone if you are looking for a seamless car-buying experience!" Artak, JJ and sales manager Jose. Remember these names for future great experience. read more

Van Nuys Kia is a disaster and an embarrassment to the Kia brand. The entire place is a three-ring circus with incompetent management and no customer focus whatsoever. Their service department is seemingly staffed with the same level of incompetence as their management. Allow me to elaborate: I purchased my Niro PHEV on 9/20/2020 and only received ONE key. I was assured that the other key was in the Service department, but since that department had closed for the day they couldn't get the key out. By that time my wife, 2-year-old daughter, and I had been there for FOUR hours so I just wanted to get out of there before my toddler had a meltdown. But how is it they couldn't even access their own service department? In any case I was then told the next day that the key was not there and they had LOST THE KEY meaning they would need to order a new one for me, but that when it arrived they would bring it to me. Nearly three weeks later I was told that they had ordered the WRONG key and that I would need to wait for them to order the right key. THEN over a WEEK after that the proper key FINALLY arrived, but they couldn't bring it to me and I would need to bring my vehicle in for the key to be "programmed". This is an over 22 mile drive one-way when I have a full-time job and a toddler to deal with. But wanting to get this disaster over with I took my car in today ALMOST A FULL MONTH AFTER BUYING MY CAR (10/17/2020) to get my key. Van Nuys Kia's ONLY saving grace is JJ, the salesman I worked with. He is smart, friendly, and very easy to work with. He kept in contact with me during this entire past month to make sure I wasn't forgotten about. However it is clear that he is being hampered by the management and service departments. He was wholly committed to trying to keep me happy, but every time he thought he had a new key for me he was told some other BS story by his coworkers. This is an extremely unfortunate situation for an extremely hard worker. read more

Well, we just had the most incredible experience at KIA. My son's KIA Forte had engine problems and he took it in for repair. Ruben was like father to him and communicated with him every step of the way. Sometimes when you go to a dealership, you feel like you are being taken advantage of. Not here. We were treated like royalty. It is such a delight to find a place where customer service is king. Thank you, Ruben. read more

Van Nuys Kia - If your KIA needs any service--anything at all--find Ruben. He will go above and beyond for you. We've never seen anything like it. - Car Dealers Near Me - Van Nuys, California

I know how traumatic it is for many having to go to a dealership to purchase a car. I've had bad experiences as have most. But, today's experience at Van Nuys Kia was pleasant, quick and easy. Much of it due to the excellent sales rep., Omar Hammad. It was a joy and delight to work with him. I would highly recommend asking for Omar if you are looking to buy a car at Van Nuys Kia. Eric in the Finance Department was also great. Thank you Omar and Eric. read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

I took my cousin to buy a car here and the service we got was second to none. People were friendly and not pushy at all. Showroom looked very clean and nice. Everybody was wearing a mask and keep their distance and plastics walls were separating us. I recommend this place 1,000,000 percent. read more

Very bad attencion i make an appointment today at 7am they open 7:15 they do my service it take 2 hours30 min, 9:45 i ask how's my car doing because i haved another appointment by 11 and tell this guys if take more no problem i can cancel, they say only 10 more min,..... 15 min later they call me and sign the bill and they tell me wait for youre car ... 15 min later my car dosnt show and i saw my car still on the service... wtf happend??? They need a good manager or something i am a kia downtown client and i try here because its close to my house but definitly im not coming back for service.... read more

If you happen to stop by this location GREAT choice ! I had (RJ Zaineh), he is the best! He makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and (RJ) was there for me every step of the way! I couldn't be more happy with the service provided and the salesman's knowledge of the cars is outstanding. I came without a vehicle and left with one that I could not be more happy with. (RJ) was my salesman and he was absolutely wonderful and I could not be happier. My car has been a perfect fit for everything that I wanted and hoped for and I recommend anyone to come see this location for all their vehicles needs. read more

Charles and Russel were so amazing in helping me get into the car I wanted for the price I wanted. It's my first new car purchased and the experience couldn't have been better. Super straight forward, to the point, and hassle free. Would definitely recommend coming here!! read more

The team is friendly and understanding. Great experience with Taylor at the service desk,helping me out with a fix I've been putting off.

Martha is the absolute best kept her promise on timing and kept my car looking new. Excellent customer service and very informative!

Went to the Kia Van Nuys two weeks ago and was helped out by Mike. He was super friendly and super helpful, especially for his first week. We ended up leaving that day, but came back later and were helped out again by Mike and Russel who was also super helpful and transparent. read more

There are 2 types of car salesman: the loud pushy type that only cares about the sale and will say anything to get it. Then there's the genuine type that actually wants what's best for you. I was greeted by the former when I went in and was very close to walking away as the "sales pitch" dragged on with every cliche under the sun thrown at me: "My Moms Irish." "I just spoke to my wife and told her how funny you are." "I can tell you're an intelligent guy." ‍ Then I spoke with Omar and over the course my time there we worked out a deal that worked and I walked happily away with a new car. Omar is a quality salesman and more importantly, a genuinely nice guy who isn't full of BS. What I really liked was that he walked away several times to give me time to think. Whereas the first guy was extremely aggressive in his pitch which I hate. In my humble opinion, Omar should be running the show there. I'm reviewing my entire experience so I'm dropping one star for the initial cliche-riddled pitch. Omar is a 5 Star salesman. read more

I came in to look for a car I was previously sent an inquiry for and I came to Kia of Van Nuys very nice place employees are great. I love their costumer service and today I was helped by Ramon and he is such a great and helpful person he was able to get me the car and I couldn't be any happier. I give him five start for great costumer service and good sales associate. Thank you Kia of Van Nuys for helping me get my car. Thank you Ramon you are the best. read more

I have had issues with their service in the past. Today I went in and it went very smoothly because of Walter Lemus, who was very helpful and got me in and out efficiently. read more

Terrible, lied about a lot of stuff. They said they would charge my kia after leaving it there but got it back on 0

Worse service ever, I bought a brand new kia electric car, the driver's window don't operate properly and I came to kia service center. I spoke with Edwin, one of the representative and he told me that it takes 2-3 days to evaluate the problems( without even looking at the car), I asked him for a loaner car since it's my only car and he said they don't have loaner right now. I asked when would they have a loaner and he said in 2.5 weeks. I told him that I can wait a few weeks and then he said aweee I can't promise you'll have a loaner. I asked to speak with the manager and he pretend he's looking for him and then said he's in lunch right now. He told me that the manager's name is Ismael and he will call you as soon as he comes back from lunch. Of course no one called. My feeling, he didn't even deliver the message. Instead of getting a nice service I've got a guy with an attitude towards me, someone that didn't even leave his chair to look at the issue and bunch of lies. When I bought the car the sales team promised me so much about how great would be the service and if I have a problem with the car I'll get a loaner car and lots of sweet talk. I'll file a complaint at the DMV as well read more

Buying a car is by nature a long and challenging process, but Kia Van Nuys made it as easy as possible. There was dealing but no high pressure, no bait-and-switching, and it took less time than our last dealership experience. I would definitely recommend this dealership. read more

The team has been great. The process of buying my car was smooth and the two people who helped me were awesome!! (William and RJ). Unfortunately, I had to go for a service a day later due to construction debris stuck in my tire... When I went to pick it up there was a bit of a miscommunication on the quoted price I received. A bit frustrated in that shortly after the issue at hand was resolved! Ismael B. and Sunny worked together to make the situation right for me. Overall, I am happy with my new car and the staff here! read more

What can I say!!!! Brian Zapata really took his time to help me in the purchase of new Kia!!! Explained everything I needed to know and left satisfied with my car!!!!! Also a big thank you to Mr Kakkar for his attention while we waited for finance! read more

This is a service center review. Not sales. I'm offering advice here to the manager. I'm not here to trash the employees. STEP 1- tell everyone the wait will be 3-4 hours minimum for service. No matter what the repair is. STEP 2- learn how to constantly text people with updates. They say they will but they don't. STEP 3- do not allow anyone to just show up without an appointment. I saw a mix of people there. Appointment, No appointment. STEP 4- answer phones quickly ! Leaving people on hold for a 1/2 hour is disgusting. Just be painfully honest with people about the wait time. read more

I walked in with the mindset of I hope I can get my dream car but also that I won't be mad if I didn't. I met one of the sales guy by the name of Rusell. His energy was great and made me and my boyfriend feel very comfortable as if we had known him for years. He asked me what I wanted and he made everything possible to meet my expectations regardless of how hard on his end it would be. At the end of the day he made it work for me and I couldn't be more grateful about him. He is very honest, patient and attentive. I definitely recommend everyone to ask for Rusell for your next dream car! read more

Van Nuys Kia - Snow White Pearl Kia Stinger Gt Line 2023 - Car Dealers Near Me - Van Nuys, California

I had a great experience at this dealership as representative Martha Hernandez helped all my needs and was very attentive! I could easily say this was one of the best experiences I've had at any dealership read more

What an awesome day at van nuys kia. My girlfriend Kat and I were already sold on the Sportage but this location had it in jungle green and matte black which is what we were going for but with the jungle green. Definitely want to thank Charles Martinez for his excellent assistance and the hospitality of managers Safe and Delmy. read more

This is my second time leasing with Kia Van Nuys and they never fail! William and Jorge were extremely kind and made this process as easy as possible. I love my new Niro read more

Edwin my service advisor was amazing.helped me with my insurance claim. We definitely come back to sir Edwin for further repair and services to my car . Overall 5 star rating for the dealer read more

Went there for a lease, started with the back and forth negotiations, and didn't come to an agreement. Left and got a call back within an hour with a decent deal but told the salesman Omar that i wasn't going to make it on time that day to bring my trade and he told me he will wait. I got there after a long drive and he left and dealership was closed. I could have done the paperwork the next day but they always want to do business that same day. Very unprofessional and don't recommend doing business with them. read more

Such a great experience working with Cris! He got us a great deal and now I'm driving a car I love.

I had a wonderful experience at Kia of Van Nuys service department Martha Hernandez made me feel super comfortable not to mention how nice she is being the only women at service in the department she has made me feel welcome also answer questions I will be bringing my cars to this location I feel like my car is in good hands and I feel appreciated as a customer ! Her customer service is amazing. read more

Tariq... You're an amazing guy to work with and you made this entire car sales experience so different than what I'd usually expect from car salesperson. I love that you made us feel like a family and also gave us extra fuel credit for other vehicles. Thank you and we'll be back soon. read more

Came in May 2021 to specifically get the Wolf gray, red interior K5 2021. I've had it since, and I'm loving it! Ramon assisted in the transaction and went above and beyond to make sure my experience was as best as it could be. He was diligent in resolving any issues and making sure my wish list was met. Ultimately, I left happy and continuing to enjoy my car. read more

Van Nuys Kia - Kia 2021 K5 AWD GT Line - Car Dealers Near Me - Van Nuys, California

Needed a tire last minute on my EV9 because of a flat. Called the dealership and they immediately checked and had a tire that they held for me. I had car towed at like 6:30 pm and they changed the tire same day. Walt from service and Tony from parts definitely came through. Appreciate the quick help on short notice from these guys. read more