Y'all know it's an OUTSTANDING customer service when you wish you gave more than a 5 star review. Our car salesman, AUSTIN was HELPFUL, FRIENDLY, KNOWLEDGEABLE, KIND, and knew just what I wanted based on my interests. He listened and was very accommodating. We were treated like family! We walked out of the Kia dealership feeling like a million bucks. (and a big red bow on our car ) This car buying experience doesn't compare to any other. We have purchased cars from big car dealerships in the past and we would walk out feeling ripped off, taken advantage off, and broke . Not here! The staff here are HANDS DOWN the best I've ever done business with. SAM, if you're reading this, THANK YOU! Thank you for being such a great team player to your colleagues and for also being part of this great experience. AUSTIN, we really can't thank you enough. We are still smiling and are still in shock with the satisfaction of such an EXTRAORDINARY and UNFORGETTABLE car buying experience. May God bless all of you with great health, prosperity, happiness and a high amount of clientele! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

I bought my car from Kia Van Nuys. I took it in today for an oil change. My service advisor was Tayler Matwiczak. She was very knowledgeable and answered all of my questions. Then she told me my oil change would be free today since it's the first one. What a nice surprise! She had the service completed promptly and had my car washed, as well. Tayler made it a very pleasant experience. read more

Charles was very helpful throughout the entire process. He was able to answer each question we had - everything was smooth and easy. Thank you again! read more

This review is only for the car service. Even though I didn't buy my KIA here I still took it here since I lived nearby. I hit a dip and started pulling to the right and I was worried that I may have broken something. Ismael was able to help me out. He was very communicative by explaining to me what they were going to do and he even kept me updated on the service of my car. He wasn't pushy or tried to sell me unnecessary services. The price was a little bit over but obviously it's a dealership, it's gonna be pricey. In the end, they didn't find anything broken and they aligned it correctly. I will come back in the future whenever I need service/maintenance. read more

2023 was the year for me to purchase a new vehicle. I had been driving an old 2004 Lexus Rx that I loved, but it was definitely time to get something new. I came to the Van Nuys Kia dealership for information at first, with a potential car in mind. I was guided through every step of the process easily, and the representative working with me, Ramon, was very informative and helpful along the way. I decided on the 2023 Kia forte, all that was left to do was to finalize the small details. Ramon worked me through everything easily, and made the process a stress-free one! It was my very first time purchasing a car, and the process went as smoothly as I could have hoped! Thank you Van Nuys Kia & Ramon! read more

Don't dial the operator with a question. She'll hang up on you. I had a very simple question and was put on hold and forwarded to dead end mail boxes. After trying to call back they hang up on me.... Multiple times! read more

Fast, Easy, Professional!!!! This has to have been the Best and Easiest car purchase I EVER had. I have owned 6 cars before and working with Omar and the staff at Van Nuys Kia location was truly amazing. I was in and out of the location in 3 hours. It would have been shorter if i was better prepared. I knew which car I wanted, I emailed Omar the Stock ID, told him what I wanted my monthly payments to be, had a trade in, and what my down payment would be. We all know when you go to a car dealership, they want to sell you the car and you want to buy a car, but everyone there makes you feel like an old buddy that just came home after a long trip. Super professional and not one time did I feel like I was being rush to make a decision. They did EVERYTHING to ensure I was within my budget. They gave me more for my trade in than what Kelly Blue Book suggested, they gave me every discount possible! So much so, I was going in to Lease the car and they drop the price so much and gave me every possible discounts, I am no longer leasing the car. Luis the Store Manager called the GM to approved all my condition so that to own the car I would only pay $10.22 cents more. I now had to option to own it! Normally a lease is $100-200 cheaper. So when they came back to me and said I could own the car for just $10.22 more per month, I truly felt BLESSED! Be Prepared: Regardless on which dealership you go to, have the following documents ready, it will save you time: Copy of : Current Insurance, DD214 if military/Retired, Registration on trade in, Payoff Amount on Trade in. What can you afford: Knowing how much you can afford per month is KEY. Letting the location is a big time saver. Ask for final Price including GAP and Maintenance cost. This way when you start signing for you car you are not surprise there is an increase in $30-60 per month for total coverage outside the normal warranty. Have a price range on what you can afford, What you would like to pay and the VERY max. You have to reasonable with your payments, you will not have a monthly payment of $250 for a $40k car with zero down. Use the Website Payment Calculator to see what you can afford. If the car is listed on the website for $20k always add an average of $3500 on top of what the car cost for Tax+Lic fees (this typically adds $105 to your monthly payment) That is every Dealership you go to. Knowing what you can afford and letting them know what you can afford up front makes car buying so much fun. You will not be shocked at the price if you do just a little homework before going in. Final Tip: Be prepared with your documents even if you are just going to look. Having all the documents they need and letting them know your very Max budget will ensure an epic car buying experience. Highly Recommend this location and Don't forget to ask for Omar!!!! read more

Van Nuys Kia - 2021 Kia Stinger - Car Dealers Near Me - Van Nuys, California

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I went to Kia on Van Nuys and was greeted by Eric. He was attentive and friendly, making the whole process easy and painless. He helped me find the perfect car for me and walked me through registering my Kia app to connect to my car. He also showed me around the new car and I was on my way home in my brand new K5. I'm so happy to finally have a new car and even happier with the experience. Delmy is the finance manager and she was also very helpful and efficient. Thank you Eric and the Kia- Van Nuys team! read more

I came in for an appointment. The person that made the appointment did not ask what the appointment was for. I arrive for Andrew to tell me they would have to keep my car for 4-5 days maybe longer and I would have to cover a rental to see if they could fit me in. I asked why when I made an appointment. They said the appointment was just to drop off the car. If I needed a diagnoses it wouldn't be for another month because they are so busy and backed up. That was just a waste of time read more

I came in on a Sunday without an appointment and was seen right away. I came for a 2020 Kia Forte and they were all out of their 2020 stock so I ended up with a 2021. My grandma was co-signing on the car and they drove the papers all the way to Orange County for her to sign, so that I could drive off the lot the next day. They really went above and beyond on that point. They helped me get a deal I could actually afford. I didn't notice until I drove off, but the car came with a full first aid kit, an emergency kit (jumper cables, screw drivers, gloves, glow stick, etc), and a trunk organizing catty. All of it is very upscale and with the Kia logo. Two things I didn't expect was that the car did not come with floor mats or a spare tire. read more

I visited this Kia after having a negative interaction with a salesman at the Toyota down the street. As soon as I went weed I was greeted by Daniel. He was kind, not pushy, and knowledgeable. Daniel made me feel comfortable as it was my first time buying a car. Daniel was very honest from the get go. He followed up in a timely manner and was very patient when the process took a little longer than expected. Daniel, thank you for being personable and willing to answer every question that I hit you with!!! Aaaand you took really good pictures of me with my new car! read more

Van Nuys Kia - Me and my 2019 CHR! - Car Dealers Near Me - Van Nuys, California

I recently purchased a 2024 Kia K5. I went in for service and Martha was my advisor. She had GREAT CUSTOMER SERVICE & EXPLAINED EVERYTHING very well. I normally get easily overwhelmed when going to dealerships but Martha made this experience very easy for me. I will definitely be returning and will refer family & friends over to her. Good Job KIA! read more

Omar, Brandon and Chris took exceptionally good care of me AND got me a great deal on a used, low mileage, Toyota Tacoma 4x4. I have avoided dealers for years, choosing to go the way of the auto broker, but these guys were a breath of fresh air, straight forward, fun, no b.s., and a great deal. HIGHLY RECOMMENDED! I wish buying a car was always this easy. read more

I wanted to have this opportunity to let everyone know that the person to go to or look for at Van Nuys Kia is: Ariq He is very professional and will do best to find you the right vehicle and very straight forward. I enjoyed doing business with Ariq and would recommend him to my friends and family. read more

I visited a few dealerships on my home back to Central Cali. William was such a great help. I bought a used car at Van Nuys Kia. You go into a dealership and there's some employees who are solely driven by sales and aren't personable. William was the opposite, he was personable, helpful, and he helped me find the car I wanted. In the future if I ever want to purchase another vehicle, he's the reason I'd go back to Van Nuys Kia. read more

Do yourself a favor and do not bring your car here to get serviced. -they will keep your car for three days before doing a diagnostic. -they do no answer their phone so you cannot get a status update on your car -they are not aware of what is covered under your warranty and attempt to charge you for things that you should not have to pay for -they will give you your car back with promises to call when the part they need arrives and then never call, even though the part is sitting in your shop -they will offer to call you a Lyft to take you home and then not be able to because Lyft is surging and it is out of their budget -they claim to wash your car as a consolation and it will still be dirty -they will offer to gas up your car as consolation and then simply not -they will make an appointment to finally replace the part on your car claiming it will take 4 hours. You will leave it there for three days while you leave for the weekend, knowing how it has gone in the past. When you try to pick it up, it will still not be done. -you will receive no compensation or apology for how you are treated or the fact that they have held your car hostage for days at a time. ***Update: Brianna has replied to my review giving me the number of the GM of the store to help fix this issue. I have asked to speak to a manager over a dozen times and always been told that a manager is not available. I even reached out to corporate who told me that the issue should be resolved by the dealership. I find it interesting that this offer only comes out when I publicly post my dissatisfaction.*** read more

Kia! Wow what a great day I had at Kia in Van nuys yesterday. I got the best deal you can get for a new 2023 car right off the lot in about 4 hours. Ramon V was my dealer and man he was so respectful and he will try to work with your budget and let you know all your best options. If you go to Kia Van Nuys ask for Ramon V. And he'll give you the sympathy respect and courtesy you can ask for. I 100% approve !!! read more

Van Nuys Kia - Kia Forte 2023 - Car Dealers Near Me - Van Nuys, California

Had a fantastic experience here! I was looking to see what options I had available for upgrading my car when I brought it in for a service appointment. Daniel was a fantastic help and allowed me to test drive a couple of options. He was extremely knowledgeable on the cars I tested and provided pertinent info. He listened to what my wants and needs were in my next car, along with what I was hoping to pay. He worked so hard and was so friendly through the entire process. I'm so happy to be leaving with a new car today thanks to Daniel's help!! I'd definitely recommend the dealership if you're in the market for a new car :) don't forget to ask for Daniel :) he'll do everything he can to work with you read more

On December 11 I received negative response from Glendale Kia Dealership (no matter the fact that I have got several cars from that dealership during recent years). After negative experience I went straight to Kia Van Nuys. At first I didn't expect much, however, to my surprise I had an excellent experience at Kia Van Nuys. First I was welcomed by JJ. That guy is super. I can't count how many times he ran from point A to B just to deliver different cars for me to test drive! Was professional from the beggining until the end. The whole team was professional, knowledgeable, and truly went above and beyond to make the process smooth and stress-free. After some time salesperson Artak approached me with who I had my appointment with from the beggining. That guy got my sympathy. He went above and beyond like JJ and they worked together to satisfy my needs. They were so polite, diligent, and competent, that I will stick with this dealership for a while. They were especially helpful, patiently answering all my questions and ensuring I felt confident in my decision. The entire staff was friendly and accommodating, making it clear that customer satisfaction is their top priority. I want to mention Jose too who made impossible to possible to get me my newest Kia Ev9. Thank you guys, for everything.I highly recommend Kia Van Nuys to anyone if you are looking for a seamless car-buying experience!" Artak, JJ and sales manager Jose. Remember these names for future great experience. read more

Short and sweet: when you think of car salespeople, it's usually not an awesome image that springs to mind. But Daniel Ibarra was a no-nonsense, no-pressure salesman who gave me the time and space to come to the right decision, and that was to buy a Kia from Van Nuys Kia! I never make huge purchase decisions in the moment, I always sleep on it, and Daniel totally understood that. I didn't feel pressured at all and it made the car-buying experience that much better. Thank you, Daniel, for your patience, knowledge, and sweetness! Give this man a raise! read more

Awesome dealership to work with. I contacted 4 different ones in the area, all who played games. The dealer was honest and beat their competitors' prices. In and out, under 2 hours. No fuss, no push sales tricks, just honest people doing an outstanding job. This is my second vehicle from Van Nuys Kia. Ask for J.J. read more

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My car has been with them going on 4 weeks now, a whole month! they still haven't figured out what's wrong with my car. When I call or text, they just give me the run around; they put me on hold on the phone until I give up, or they say someone will call me back but they rarely do. Worst place ever. read more

Omar is the best salesman in the nation. This was the easiest carless I've ever done in my life. Love the experience

I came in pretty frustrated because I was having issues with my car. Upon arriving at the service department I was greeted by Emir who was very knowledgeable and explained what was wrong with my car, he kept me updated on my vehicle status and was able to walk out with my car working like new! Thanks guys! read more

Thank you Kia for making the transition easy with taking care of my car . Great team and service I was experiencing car problems and no one was able to get it right was very upset and emir in service department was able to help me. Thank you so much appreciate all his help read more

I went to multiple Kia's but have never been taken care of like at this location other ones always give me the run around and can't ever seem to fix my issues. I came here one time worked with Emir and was very helpful answered all my questions and got the job done! Will definitely be coming back here from now on! By far the best experience! Thank you! read more

I was experiencing issues with my car, visited this kia because it was recommended by a friend after experiencing the worse treatment at a different kia. Was greeted by Emir at the service department and can say it was a great experience! Thank you guys at Van Nuys Kia! 10/10 definitely recommend! read more

The service department is a huge rip off. They were trying to charge me almost $800 for a roof rack due to the labor. If you are thinking of buying a brand new Kia the warranty does not include maintenance of the car. I drove almost 30 minutes to be told that I would have to pay between 150 and $200 to get an oil change and tire rotation's. When I purchased the car brand new from them they did not include floor mats or a spare tire. I do not recommend this company in you desire great customer service. read more

I love my new car so much. Go see Ruben Quinteros at Van Nuys Kia. I just got the 2023 Kia Niro and I love it so much. Ask for Angeline Singh. She is the Director of Client Relations and she matched me with Ruben. Both Ruben and Angeline were amazing. I am just so over the moon with the service, the price, the value, and the experience. I live close by so it's so convenient. Thank you Ruben and Angeline for all you did - I am so grateful. Michele read more

I'm purchased NEW 2021 Kia seltos had some custom paint added to the final bill. Sales / financial end convicted me purchase maintenance package because Kia does an offer a 3600 /3year mile service package I paid an additional $3000 for the service package 15,000 mile schedule maintenance was due two weeks ago May 2022 they told me I have to pay $600 out of my pocket in order to get my car serviced the only thing a $3000 cover was oil change it's a RIP off ! "do not" buy the maintenance package: it is a rip off. Contacted a lawyer to see what recourse I can take... I'm a woman sick and tired of being ripped off!! read more

I visited the Kia dealership around 530 on a Friday. Argin was my associate and he was easy to deal with communicated with us through the entire process in a concise manner. Once we decided on the car, and what I could afford, we went back and forth. He was patient with me even though the price seemed unreasonable and I was reluctant.. but I guess supply and demand dictates it. Argin was amazing engaging the finance manager Jacob. We enjoyed the bantering the small talk and making us feel at home and their willingness to work with us. Eventually we agreed on a price and Jacob went above and beyond to get me approved. We signed the papers and Argin got the car washed, and walked me through connecting to the Kia uvo site and we said good bye.. Thanks Argin for all you hard work. read more

The absolute best buying experience at Van Nuys Kia. I received incredible customer service from the Director of sales Michael Crawford . He was so outgoing and made it fun and really gave me a deal that was extraordinarily inexpensive for my credit!! Erick was really helpful as well such a great team. read more

Van Nuys Kia - Erick and Michael - Car Dealers Near Me - Van Nuys, California

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Bought my new car from Van Nuys Kia and it was a really great experience! They had exactly what I wanted, talked me thru the whole process (i'm a first time buyer) and made me feel comfortable and informed. Everyone was very nice and super helpful. Plus, they had all the COVID precautions in place so I didn't worry once! I will recommend anyone looking for a Kia go here!! I know i'll be back!! read more

Purchased a Kia Sorento Hybrid from Will and Umer today. They were both great. They got us the vehicle we were looking for and at the price range we needed. Entire process was pretty painless and considerably quick. read more

When we purchased our vehicle at Van Nuys KIA, we received some complimentary detailings. We made our appointment before the end of the first year of having our car and had a great experience. Tayler helped us with getting set up, and even got us a Lyft to and from the dealership. Though it took quite a while for the car to be ready for pick up, it was nicely detailed and very clean! Great service and quality work! Looking forward to our next detailing from Van Nuys KIA. read more

Daniel I and Cynthia were super helpful and communicative throughout the whole process. Really appreciate it!

I bought a used vehicle today and was more than pleased with accommodations and the staff. Clean facility, clean bathrooms, AC was pump'n and plenty of drinks! Like most, I hate buying cars, but this experience was nice. They also have updated technology in the finance office to expedite the process. I also like that all staff had matching shirts to easily identify them VS the "dress as you please" approach. Very professional. read more

We had a great purchasing experience Kia Van Nuys, when purchasing the EV6 Wind for my sons. Sales Associate Ruben Quinteros (also known as Brian) made this experience very positive. Ruben knew the vehicle inside and out, he took all four family members on an extended test drive, explaining every important detail along the way, and never pressured us to purchase. When we came back to buy the car, Ruben gave us an extensive walk-through all of the car's essential functions and he had on point answers for every one of our many questions as well as excellent tips for us to get the most out of the new car. I give Ruben the highest possible marks and you should ask for him when visiting this dealer. Sales Rep Brandon Woods also was terrific and gave us a very fair price for a car that is high demand and is selling over sticker at other dealerships. read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

What a terrible dealership. I wish I could give them 0 stars. I had been speaking with the sale rep Denisse at this location and she told me they had the car, make, model, color and trim that I wanted. She even confirmed it the night before and asked me to get to the dealership when they opened at 10am on Sunday. (08/28/22) I don't live near Van Nuys so it was inconvenient to drive there first thing on a Sunday. I got there and they immediately let me know the car I wanted was sold and they tried to bait and switch me with an alternate. I REALLY hate this tactic and they should be ashamed of themselves for wasting my time and ultimately theirs too. read more

JJ was honestly the best! I met him almost one year ago and came back to him. He worked with me and gave me the best pricing he could have done! He was very patient and was funny and I couldn't have asked for a better salesman than JJ. Thank you so much!!! read more