Going to Kia for an oil change, but turns out my car needed a little extra service. Thanks to Amee my car needed an alignment and brake flush. Makes me happy to know troubles in the future for my car are out of the way and for a reduced price too all the better. Thanks again Amee! And thanks Kia! read more

This is the shadiest business I've ever been to. I drove 1 hour to get here because they told me they had a SX Kia Telluride in black with brown seats. When I arrived there they told me they no longer had it and it had sold earlier that day. I called at 8am and again at 5pm to ensure they still had it. Samantha, who I assume is the manager, told me both times yes. She flat out lied to me and wasted my damn time. In addition, they're marking up the prices by roughly 50%. If you're going to this dealership expecting the 45k MSRP, be prepared to get it marked up to 65k. This place is a damn rip off and if you're paying the 20k mark-up you deserve to get swindled. Shame on you Samantha. I had to walk out of that hell hole before they tried jipping me for some other BS. read more

We are loving our new Car from VanNuys Kia! The staff is the Friendliest,MOST helpful,and knowledgeable around! We "Got EXCITED" after sitting down with Michael Crawford going over the logistics. We Had a great experience driving around with Ramon Vallejo, he was great listening to "all our wants and needs". We definitely can't leave out our FAB VERY helpful frand Ali Awada that was the cherry on top of our experience with KIA! Thanks so much y'all are awesome!!!! Totally recommend to EVERYONE!!! read more

Van Nuys Kia - Enjoying our New Ride from The FAB VanNuys Kia!! - Car Dealers Near Me - Van Nuys, California

Just purchased a Kia Soul here today. JJ Juarez helped us out and provided first-class service. He was highly knowledge, friendly, professional, and helpful. Thank you JJ! I would highly recommend this dealership and JJ! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Ruben in the service department was amazing. Super friendly and efficient. I wish customer service was like this more often. Thanks, Ruben!

I had a great experience at the Kia in Van Nuys. This agent took the time to help me and get me into a great car. read more

Van Nuys Kia - I had a great experience. He made sure I left in a great car. I recommend this agent to anybody looking for a Kia. - Car Dealers Near Me - Van Nuys, California

I'm very Disappointed with finance office!! Upon purchasing my Kia Sorrento last year I was offered the gap insurance for a little extra more, I didn't want to get it because my payments were going to be higher and then Ali assured me that I can cancel it at anytime if I had trouble making payments... here we are 14 months later in the same office with a different person in front of me telling me that I can cancel it but my payments will still remain the same., WTH!! And of course a sales man line is "that person is no longer with us" people if you can't afford the Gap insurance don't get it!! BTW I was waiting in the lobby longer than I was in the office... and they had already told her that I was waiting and she didn't come out to get me when she was available until someone came to asked again if I was helped... read more

I went to Van Nuys Kia on 2/20/21. I left with the car I wanted at a price I am more than happy with. Van Nuys Kia has a great triple threat team between Michael Crawford, JJ and Jacob. Michael is super sweet. Nothing about him is an act. Be ready to "Get excited!" JJ is the blend of professional and casual I appreciated in someone when doing business. I did the financing with Jacob. He was to the point but kept things loose. He made sure I knew everything I was getting into. I would buy my next car from Van Nuys Kia. read more

Disappointing experience! Had a scheduled service for 10am. Wasn't greet until 10mins later-there was a group of 3-4 just chatting. Then their food arrived and they ate-meanwhile there were 2 of us in the service area that hadn't been greeted or acknowledged for our appointments. Once greeted, I was asked the info for my appointment-then had the service attendant ask what I was in for? This isn't the first time my experience. But this is my last visit to this store. read more

Was a headache free car buying experience for what car buying is. Started with the first contact via the website chat feature to meeting my sales rep Omar and closing the deal. No hassle or intimidation factors used to get me in for something that was not in my budget. Great turn around time to close the deal, no half a day to 6 hours to get it done. All staff at Van Nuys Kia, where friendly and worked to get the car within my budget. Which was very pleasant compared to other dealers I went to, where they wanted play the "market adjustment value" for a hybrid. Once again, I would recommend Van Nuys Kia. Ask for Omar as he was good and easy to work with. Helped with getting the initial "tech" setup, the helped with other "tech" issues via text as issues arose, plus the follow ups to see how things where going. read more

I can't say enough thank you to Moses and Michael who helped us with our dream car. Even though our budget was tight, Moses and Michael were really patient and listed to our needs and gave us the best deal possible in the market. I highly recommend to talk to them and they will definitely make it happen. They also gave us a great deal on our trade-in lease and the whole process took about 3 hours. read more

I made work arrangements, etc to take my lease in for service. We were told by one of Van Nuy's OWN reps that the service would be at no charge as part of the Kia lease agreement. Get there, and they say it's not. The employee who delivered the message is very much lacking in customer service. There are 1,235 ways to tell a customer something without being a sassy jerk about it. I wish I could give this place zero stars, zero percent recommend. Take your money elsewhere. read more

Back to my local Kia dealership for the second vehicle..... the first one was unfortunately totalled 3 weeks after purchase. Loved the service and car that I got. Came back to the same sales person Luis P. and got same deal and extra goodies for being a repeat customer. If your are considering a Kia, this is a definitely a place to visit if you like to be treated like a family and get a great deal! read more

Kia of van nuys was not our first spot looking for my brothers new car but ended up meeting Ramon vallejo, after speaking for a while and established a common ground we were shown the exact vehicle we were looking for and ultimately ended up with a deal that we all liked. Great attention to detail and very respectful. Highly recommended, all the staff seem awesome but thank you Ramon! read more

If you're looking for a Kia, go to the Van Nuys Kia dealership--don't bother with anyone else. As soon as we walked in, they made us feel like VIPs. No fewer than 5 people offered us water while we waited for our sales representative, Manar, to come in from the back. Manar, let's talk about him. If you want an awesome experience buying a car--he's your guy; he is the best! He is friendly, knowledgeable, candid and just plain "buena gente." We love the Kia brand and if you do too, there's no better place to buy one than Van Nuys Kia--be sure to ask for Manar! read more

Brandon woods. Llegamos al dealer y Brandon nos atendió muy amablemente , contesto nuestras preguntas , y agarramos un buen precio y salimos contentos con un carro! Gracias!! read more

Very good service especially from Areg. we are very pleased with him. if you are thinking of buying a car without cheating, only then you can calmly contact Areg and his management of Kia Van Nuys. Thank you Areg!!! For the best prices read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Arrived at Kia service departament full of anxiety because car was malfunctioning was greeted immediately and after I told the service adviser what problem was Ismael came out to talk to me and was very kind and and made me feel peace by reasuring me and telling me not to worry that everything was going to be good cant thank Ismael enough for attending to my car needs and brought me to ease also like to thank Amee Bermudez for prompt attention very helpful assiting me through the process, not only paperwork but made sure I had transportation and went the extra mile to arrange for me and my son to make it home safely Kia Van Nuys is a great place to have your car needs taken care of Thank-you again Ismael for prompt attention to my car needs and the reassurance thank you for all your help greatly appreciated read more

Ismael and Walter were amazing. I was so worried about my vehicle and they reassured me everything will be taken care of. Go see them if you want reliable, helpful and honest service!!! 10 stars! read more

I'm incredibly disappointed. I purchased a 2021 Kia K5 but continuously had trouble with Bluetooth connectivity. Additionally, the speakers on the passenger and driver's side door panels would rattle/buzz anytime I listened to music at low volume. I took it into service over 12 times throughout late 2020 through 2021 to get this fixed but to no avail. Problems continued. They did help to trade it in for a 2022 model after over a year of complaining but of course, I'm paying the price difference. While my car was being appraised for the trade-in, workers STOLE two pairs of designer sunglasses and pocket change from the center console valued at over $700 while parked on their lot. I had to file a police report because no one at the dealership would help/give me answers. The lead Police Detective was able to cease security camera footage and the investigation is ongoing. I'm pretty shocked over what happened especially with it being a Kia Car Dealership. I've never experienced something like this before where I've also had to call consumer affairs. Everyone is super cool at first, very friendly but it's when you need help afterward that you will be brushed aside. Service technicians will talk over you and not listen. Especially if you're a woman. DO NOT GO TO THIS DEALERSHIP. read more

I went to kia at van nuys and had a wonderful experience! This was my first time buying a car and Maggie and Sunny made it so easy! They were absolutely amazing!!!! I highly recommend both of them!! read more

Daniel and Chris made our purchase of a 2022 EV6 as easy as possible. Both were very helpful with setup and tips. Great job!

I have to say... This place was amazing! All the employees were very friendly. They are updated on everything from the paper work being on flash disc to electric signing. No hassle with tons of papers. They are on top of their game for sure. But the main person I want to speak about is Manar Ali!! My new brotha from anotha motha. If you are looking for a great, professional, charasmastic, great soul, great human being, and new friend. I recommend you come see him. I came in with my old car hoping I can make something work out. I walked out in 2 hours with a brand new car with a great deal! I'd give 100 stars if I could! Luv ya Manar! read more

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Great customer service. Tariq Alhunalti is a great man. Came in looking for 2015 Ford Explorer and with ease took it for a test drive. Then came to his desk to make some numbers work, and my man made those numbers work. (With the help of my convincing friend) Great Spot to come a see their selection of Kias. read more

They were really helpful, Omar Hammad was the person who helped me and he did not pressure me at all, gave me time to think about everything and really tried to give me the best deal for my situation. I would definitely come back to see him if I was to get another car. read more

I came in Feb with JJ and I wanted to get the sportage, I had got into a total loss didn't know what to do. Been searching for the exact car for months I've went to multiple dealers to see what kind of deal I could've got. I came back one night, JJ and sunny gave me a great deal I couldn't refuse. No pressure great service they felt like friends.. well actually now they are my friends. Appreciate Van Nuys Kia!!!!! read more

Took my car in for service and was sitting in their waiting area patiently waiting for my car to be ready. The employee came and started wiping the floors. After she was done without changing her gloves she proceeded to refill the coffee cups and lids along with the fixings. She dropped a handful of lids on the dirty mat and I was waiting for her to trash them but she just refilled it and kept on going. Drink the coffee at your own risk. Horrible! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

Overall, We had an amazing friendly experience with our first time car purchase with the great help of Kennette! He was our salesman and he got us exactly what we were looking for, test drove the car it ran super smooth love the car and it's features it's so cute and sporty! Would highly recommend to any friend! Make sure to ask for Ken! We drove off the lot super happy and blessed ! read more

Van Nuys Kia - Kia Forte - Car Dealers Near Me - Van Nuys, California

If I could give Kia more than 5 stars I would! I purchased a vehicle a year ago, I had an amazing Salesman, RJ is so friendly, and doesn't push car on you like other dealerships do. He is very informative, I have been beyond happy with my Sorento! When it came to my step dad purchasing his his first vehicle I had to bring him here. Once again RJ was our preferred Sales man, my step dad walked away happy and with a new car!! If you feel nervous about making your first vehicle purchase look for RJ. I will definitely be sending more people his way. read more

Our salesman TARIQ was very misleading. He promised many things that were not at all accurate. We are experiencing issues with our new purchase and he is hiding. He won't reply to emails or calls. If you decide to go here at least look for a different salesman. Tariq does not care about his customers after the paperwork. If I could give zero stars I would. I will update if he ever stops hiding. Update I called no answer read more

Terrible experience and regretting going the dealership. Do not buy your Vehicle from these guys. I purchased a Kia EV6 for $56k from them about 5 weeks ago. It was a fair experience at first, not perfect but not enough for me to really complain about. First of all, they gave me the car with the almost no charge. Secondly the, the car did not have floor mats when they gave it to me. My salesguy Eric promised me floor mats by the following Monday, fine. Thirdly, about a week later, the paint above my front paper license plate started fading very badly. I believe maybe the paper plate was rubbing up against it in the wind and damaged the paint. Cheap paint in my opinion. I told their customer service team about it but they basically told its no their problem. Back to my mats, Monday comes around he says they are on back order and he will call me. Two weeks I call to follow up, he tells me that someone gave them away by accident and that he will order me new ones. Eric continuously asked me to fill out an internal survey so after getting the the run around I fill out the survey and basically give them a bad review. The finance guy was bad, was not really that helpful, didn't explain the rebates to me correctly, was trying to hard sell me on the warranty package, etc. I also mentioned that the salesman promised me mats but never delivered. Eric then proceeds to harass me via text a few days later demanding an explanation on why I gave him a bad survey. Um, excuse me? Apparently he thought him and I were friends and he had the right to harass a customer for being honest. I told him exactly why and he kept going on and on being super aggressive. I finally told him that he and I are NOT friends and that he is being very unprofessional for even contacting me regarding this matter. He then again, continues to argue with me. He only stopped when I threatened to contact his manager. Its been one bad experience after another. Arnold the manager never returned my calls after multiple messages. This is how they treat customers. I will post pictures of the text messages and paint fading later tonight. Follow Up: 06/02/2022 I just received a call from Evangeline who is the customer relations manager. Apparently she has the same problem as everyone else in the dealership. She told me that they are not the manufacturer and they cant control how the cars are made. I told her that wasn't the point. Eric promised me and I expected to receive what I was promised. She then proceeds to tell me she read the messages and basically disregarded the employees behavior as and I quote " well we just figured it just the way you and Eric communicated". I told her, that I am a business professional it was absolutely not the way we communicated. I also told her that I wrote bad reviews. She told me (exact words), " All of this over some car mats??" . I told her NO its not about the car mats, its about your employee sending me harassing's text messages for being honest on a survey. The car mats are about the principle. I told her that I didn't like how she was not defending me as a customer and that I wanted to speak to their general manager. Doubt I will even get a call or the mats. LOL Don't waste your hard earned money on these guys. One of my colleagues asked me about my car and asked me if I had a guy that I worked with. Told them the car was great but the dealership and salesman were no good. I'm sure he will be buying one, but not at Van Nuys Kia. read more

Usually when you go to a car dealership, you feel uneasy or pressured to close a deal. This was not the case here at Van Nuys Kia. I was lucky enough to be able to work with Ramon, who let me test drive the Kia EV6 Wind RWD model. He was very knowledgeable about the car and was able to let me know the ins and outs of the vehicle. He really helped me solidify my position in wanting to purchase the vehicle. He is a man you can trust! Definitely would recommend coming here for your next car purchase. read more

Walter was very helpful! I had a broken fender liner that I needed fixed. There was an issue with the part that arrived broken, and he helped me get a new one ordered and fixed at my convenience. I appreciate how responsive and respectful he was. read more

I made an app twice with them. First time we showed up and they tild ne they do have the car but i cant even get in or test drive it because its a sold unit Second time i made an app 2 days earlier ,showed up and the car i wabt to buy its not available ,when i complained ,they said they just sold it,eveb though i was specific about wanting to test drive the car. They have no respect for their customer time ,there is no value in their work.i will not recommend the delarship to anyone and i ask you to stay away.there is no customer service. read more

Took my car in for a recall service.. wonderful greetings from everyone. Ruben and Walter were amazing...respectful and professional. Ruben even bought me a soda,with his own money. Walter was,wonderful and,efficient. My car was completed before they said and they even washed my car. Then I went in to,the sales department because my car lease,is coming up they worked,with and met my,price, the color I wanted, and did it timely. The service dept and the sales dept were spotlight less. Not like downtown kia, which is filthy dirty and the worst employees and service I've ever experienced. read more

I greatly appreciate the service that Jonathan provide for me in the morning service was very fast and they also washed my vehicle thank you Jonathan... read more

We've spent the past several weeks searching for a good new or late-model used Seltos, and as everyone knows prices are insane right now, dealers don't have cars on the lot, etc. It's been more than a bit frustrating. Just today I decided to widen my search parameters and I checked the Van Nuys Kia website, even though they are further from home than several other dealers. They had the exact car we wanted with only a few hundred miles on it, and the pricing was in-line with other dealers. I received an almost immediate e-mail reply to my first inquiry from Diana in sales, then a follow-up from Maggie in Internet Sales. We drove out and they were excellent throughout the entire process. No pressure at all, they respected our budget and only briefly touched on the usual extended warranty and some other options, and when we made it clear the price was already at the max we wanted to pay, they did not push the issue. We agreed on a deal and then we moved to Finance, and Delmy made the experience pretty much painless. Very clear, super concise, and she was very friendly the entire time, even though it was nearing the end of a long and busy work day. Everyone else we encountered was friendly; as we waited around at various times, someone from the dealership would often check on us and ask if we needed anything. We took the car home and I am very happy to have found this dealership. I would absolutely recommend them to friends and family. Thank you to Diana, Maggie and Delmy for a smooth and trouble-free buying experience. read more

We drove over an hour from Orange County to Kia of Van Nuys and we were greeted by JJ. We already had a Sorrento in mind and knew what we wanted. JJ worked his magic to make the deal happen. I highly recommend Kia of Van Nuys and applaud JJ for going out of his way! I look forward to future business. read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

I went in to the Van Nuys Kia to look at the Kia Forte. Manar immediately welcomed me into the dealership and provided me with some options. He explained the differences between each of the models in a way that was so easy to understand. He made sure I was comfortable during the test drive and walked me through all of the bells and whistles in the car. When we came back to the dealership I did not feel pressured to purchase the car but I truly felt he was an advocate for me and wanted to get me the best deal that I was happy and comfortable with. He also is so great and easy to talk to and made the entire car buying experience (something I was dreading) extremely pleasant. I also appreciate that he offered his number for support anytime I needed anything. I cannot say enough great things about Manar! Thank you for making everything so easy and pleasant. read more

I looked for a hybrid plug-in everywhere in LA County, even drove an hour with three small children to test drive one at a different kia dealership, turns out that dealership lied to me just to get me on the lot. They didn't have the car I was looking for and wouldn't be receiving it for another month! I went to Van Nuys Kia, and was helped by Abraham Diaz. He was honest and fair, and super nice. They told me off the bat they didn't have the car I was looking for, but they did have the non-hybrid version I could test drive. I ended up pre-contracting and purchasing the car I wanted, he communicated with me about the ETA and got me a great deal. Highly recommend. Especially if you are looking for hybrid. read more