My 2014 Sorento needed some help so I reached out to Van Nuys Kia. They quickly diagnosed and fixed the issue at a great price and value! The car had a couple of recall issues that they fixed, did a couple of extra things at no cost they noticed, and got me back on the road quickly! Shout out to the friendly staff, especially Peter who took great care of me. Honest, reliable, and not overpriced! I highly recommend this dealership. read more

I'm gonna tell you a story and let you decide if you want to do business with these people. I took my 2016 Kia Soul in on a Monday experiencing loss of power. Tuesday no contact, Wednesday I tried to call service center all day couldn't get a live person on the phone. Thursday I still couldn't get a hold of a live person so I called the dealership. A manager said he would walk over check it out and call me back he never did. To get any info I had to drive down there. They told me I needed a whole new engine and quoted me $16,000. I told them that wasn't gonna happen I would pick the car up tomorrow. But needed to get something out of the glove box. They drove me over to the shop. What I saw was a garage full of chaos. So the next day I took the car to an AAA certified mechanic who works on Kia. A day of diagnostics showed engine was fine but the catalytic Converter was bad. Pricey but nowhere near $16k. I asked the shop two simple questions. 1. Would a new engine have fixed this? No. 2. Should Kia Van Nuys have been able do this diagnostic? Yes. As far as I'm concerned they decided it wasn't worth there effort to fix my car. So they quoted me an insane price. I'm never going back because I have seen their service center is a mess. Their customer service was horrible and I won't ever trust them again. read more

Finally got my second set of keys for my new Kia after 4 months and few visits . When finished the deal make sure they put whatever needs to be done in writing. Great car and large selection to chose from. Great car and OK dealership. read more

Such a positive experience! Our salesman JJ was easy to work with. He worked with us to get exactly what we walked in for.

Awesome little dealership!! Make sure to work with Charles he is the best!! He was super calm and knowledgeable and got us everything g we needed. Financing was quick as well. I had a pre-approved loan through my bank and they beat the interest rate. read more

Had a very pleasant experience at Van Nuys Kia. They were super friendly and helpful, from salesmen to finance. My sales guy was Eric. He was super attentive, helpful, informative, and professional. He really listened to what I was asking for and helped me get out of a car that I was not happy with and into a car that I love. Called around to a few different places and Van Nuys Kia was the one that could help me out the most. Super thankful! read more

Had to drive an hour to get my Sportage serviced. Go here NOT to Kia Carson! Very friendly at Van Nuys, quick oil change AND wash my car. Service is everything and overall Kia dealerships are weak and too few. Kia Ban Nuys gives me hope! read more

Brian had great Customer Service, no hassle, not pushy. Stayed within budget and within model of car we wanted. read more

Van Nuys Kia - Great Customer Service, no hassle, not pushy, worked with our budget at hand. - Car Dealers Near Me - Van Nuys, California

Omg! Jonathon Hughes (service advisor) is super friendly! He doesn't make you feel stupid for not being well versed on your vehicle and meets you where you are! All of the workers here are amazing and look like they love their job! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

I called in for information on a Kia I wanted. The associate I got was Starla And I wanted to commend her for all the effort she put in to answer my questions. She was very responsive, attentive and reliable. I trusted the advice she gave me which was not the same I can say for other car dealers. I feel like most car dealers want you to close a deal and don't care about the appropriate needs for the customer however Starla Gave me thorough guidance for both leasing and financing. I called in multiple Kia dealerships with this Kia dealership gave me the best service in the Los Angeles area. So I wanted to thank you guys! read more

I just leased a car, and Luis was the sale's guy that help me he treated me like his sister and help me all the time at all hours! I really wish like all sellers could be like him! I am very happy I bumped into him at the Kia's dealership in van Nuys! BUMP THIS GUY TO MANAGER! He's simply amazing thank you again Luis read more

My review is for Tariq - I bought a 2022 Toyota Corolla a few weeks ago and I love it. Tariq was very patient with all of my questions and even drove out all the way to Irvine to deliver my car to me when I was available in the evening. I highly recommend working with Tariq read more

My husband and I went into Kia of Van Nuys and had a wonderful experience with Tariq Alhunaiti, Sales Consultant. He was accommodating, courteous, funny, pleasant, and comes across as a caring individual that wants your business. He cares more about the client than the deal. We drove the Kia Niro SX Touring and fell in love with it. The car was above what we wanted to pay for but he worked very hard to make it a reality. We are grateful F or his service, awesome deal, and friendly smile. Claudia read more

Extremely pleased with the help I received from Peter! I had something wrong under the hood and a recall part in need of fixing. He went above and beyond to make sure I got everything taken care of in a timely fashion! Great customer service!!! Definitely recommend. read more

Amazing service from Bobby & Ismael! Have been helped out by them every time I come in & the service is always fast & on point thank you!

I've now purchased 3 Kia's from this dealership. Everyone is really amazing. From the sales team, to the finance team, to the general manager... highly recommend visiting this dealership for your next Kia! read more

Dropped my car off in the morning Wed two days ago. Service guys said will hear from them following day. Have not heard from anyone and today is Fri late afternoon. I followed up yesterday afternoon guy said they will look at it tomorrow morning (Fri). Left message with guy who signed me in Wed and left message with Service Manager. Nothing. Great Service. Will definitely recommend this place for service. read more

I appreciate JJ (Jonthan Juarez) so much if it wasn't for him working with me and my mom, I would of never purchased my first car, in love with my Kia K5! Thank youuu read more

the service at van nuys Kia was amazing. The whole team was super helpful when I brought my car in for service. I had the pleasure of working with ismael and Edwin. Both provided amazing service and were super kind. These two are the reason I always come back to Kia on van nuys service because they take care of all my needs and are super professional and helpful. If you go to Kia of van nuys service center, make sure you ask for ismael and edwin... one of the best experiences I've had at this service center and the only reason I come back every time. read more

Don't go to Van Nuys for car service. Find another Kia service department, even if you have to go farther out of your way. I will never come here again. Sat in my car for 70 minutes. For a scheduled appointment. Behind three other cars in the service line. Without any acknowledgement or explanation from the service department. When I was finally next in line, I overheard the gentleman in the car ahead say he had an appointment for an oil change. The service rep asked a tech if they could get the oil change finished within 2.5 hours, to which he said yes, and then I watched his car get parked on the street. So when I was next and wasn't greeted for what seemed like another 10 minutes, I left. Would have left sooner if not for being trapped in the line of waiting cars. Value people's time! read more

the next level of costumer service and satisfaction!!! huge shot out to manar,tariq and everyone else who made my dream come true, this dealership has highly professional, knowledgeable, hospitable, friendly and attentive team. everyone is welcoming, when i walked in i was offered bottle of water which i find as high standard of costumer service, inspiration to other dealerships for sure. manar and team are very helpful and patient throughout application process, they make sure you get the car you like and suites your needs. the best decision of my to purchase my new car through van nuys kia read more

Charles M. was such a great help! From the moment we stepped in, he took care of everything and made sure I got what I was looking for. Their service was great and I got to go home with the right car for me! read more

pleasure doing business with Ramon! he was very patient and easy to talk to from start to end, he answered all our questions, and he made the impossible POSSIBLE. also the financing manager, Saif, was just as nice and accommodating. so happy to be a kia girlie! read more

Van Nuys Kia - Car Dealers Near Me - Van Nuys, California

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I just wanted to personally thank Ramon! He was very helpful from the beginning and made sure the buying process went smoothly. Appreciate the test drive and taking us to the other lot to see what other choices they had. I am very happy with my choice! Thanks for the great experience and service. :) read more

I had a terrific experience at van Nuys Kia. My salesman Brandon Wods took great care of me, he explained the whole process, and really went above and beyond to find me the deal that i was looking for and coins afford. Car shopping in times of covid and price increases has been the worst thing I've ever tried to do until I hooked up with Brandon W. At van Nuys Kia. My man knows his cars and features, and he knows how to get you into what you want!!! A++ all the way!! read more

I have to start off by saying the customer service at this Kia has been exceptional. We were met with Abraham and Yohan who immediately greeted us and helped us tremendously with the the car we wanted and then some. I've never had such a stress free car-purchasing process as we all know it can be quite revolting. Two great guys who deserve the recognition for their hard work. 5 stars for the great service, people and enviroment! read more

AVOID this dealership at all cost!!!! I don't even know where to begin. Let's start with the purchase of my used non Kia vehicle sales experience, you will be told numerous lies, forced to buy ridiculous "installed" Add Ons and have to haggle back and forth about how and why you do not need them! They will try and sneak run your credit and lie and say it's to just "verify" who you are even after you tell them you already have financing through a credit union. The form thAt they hand for you to sign clearly states right at top that it is a credit application!!!! This place has a typical "used car sales person" vibe and are totally unprofessional and lack basic customer service! I can't imagine that they will be in business long. Let's now talk about how my check engine light comes on literally not even into my 2nd week having my car. I take it in and George has someone from service to look at it and the tech from service simply clears the check engine light and tells me oh that is old from the history not being cleared and assured me that there is nothing wrong with my car!! I look at him and say are you sure because I took it to Auto Zone and used the diagnosis device and a code definitely came up...he says again nothing is wrong lol. Guess what pops on the very next day? Check engine light!!! I take it back again and the receptionist refers me to Service Department Manager Emir K. I tell him what's going on and he says all his mechanic are in a meeting and to wait, 2 hours later Oscar comes and runs the diagnostic and finds that I have an EVAP system issue and need a canister purge valve replacement part and it should take 2 days to receive part and abt 2 hours for labor and that's it. He takes me back to the service office and relays this to Emir and he says ok I'll order the part and call you when it's here so you can bring your car in. Ummm, that was 3 weeks ago!!! I've been up there 2 times after this day and told by Emir I'm sorry that part is on back order and it will take longer so come back next Wed...also I checked this part is readily available at all major auto part stores, I go back Wed then he hides in his office and I have to deal with Jonathan who then has to text message Emir even though he's right there in his mirrored office!!! Emir tells Jonathan to tell me that 1 of the 3 parts are in so we are just waiting!!! Wtf!!! What 3 parts it is only 1!!! Emir is a liar, inadequate at his job and has no business working in customer service! I tell him it's 1 part not 3 you guys are bogus, and ask well tell me the name of the 3 parts and then he started stuttering and stumbling on his words while now relaying this to me while on the phone w Emir even though he's literally right across the way! He cld not tell me 3 parts but did try to break up the name of actual part and trying to make it seem like 3..who does that I am not an idiot and it is extremely insulting. It is 3 weeks later and I'm still waiting for that call back for my 1 car part!!! This place is a joke, unorganized, zero customer service, and has a business model based on deceit, incompetence, and dishonesty. Go elsewhere and stay free and clear from here! My salesperson was RJ who wasn't that bad, but the sales managers Sunni and Ali were dishonest, rude, and lacked customer service which takes everything away from your car buying experience. Also please Brianne don't reply with the same canned response you put on all the negative reviews....NO ONE here calls you back!!!! Why? Because they don't care and don't know how to run a proper car dealership! I mean how many times can you tell everyone oh here is the General Managers phone number and to call him but to never hear back from anyone!! 0 stars! read more

My experience here was quick and easy. Isareal B and Fro were super helpful with the service and made sure I got the best with my money. Next time you have to come, just ask for them! Everyone else had a Great attitude and atmosphere all around. read more

I recently reserved a new car from Kia of Van Nuys and felt compelled to write a review. The service was excellent. Tariq, Manar, and the entire Kia team were straightforward, quick, pleasant, and professional. They made the car-buying experience (which I find can be annoying, obtuse, and nerve-wracking), easy, transparent, and enjoyable. I had my two year old son with me and the staff were patient and brought us a coloring book and snacks. I highly recommend Kia of Van Nuys. read more

Omar Farook at Van Nuys Kia is one of the best one of the sales associates out there. He helped me find the car I needed, though Van Nuys Kia does have all kinds of cars in their lot. Omar was very friendly, respectful and honest. Omar provided exceptional customer service. read more

Recently bought my first car and was lucky to have William help my Dad and I. I definitely recommend working with William because he made the process fast and smooth! read more

Amazing service, amazing prices and most importantly amazing customer service. Called for a white forte, got an the car delivered with in hours. This was a super fun and easy deal. Im so glad I choose Van Nuys kia! read more

Amazing staff here especially Eric! he has been so helpful throughout my car buying process and really took into account everything I needed. I appreciate his hard work and kindness. Overall experience 10/10 please always go to Eric! the bestttt of the best I promise!! read more

We had a great car buying experience with Eric. He was patient, well informed about the vehicles and the features. His no pressure approach allowed us to make the best decision for our family. I highly recommend Eric and Van Nuys Kia for your next Kia purchase! read more

I would have loved to give them zero stars but as that is not an option they get one. My wife's 2015 Kia Sorrento needed to be repaired so we made an appointment with the service department and dropped the car off on Monday. It is now late afternoon Thursday and we have not received an update on the status of our vehicle. We left 2 messages with the service advisor on Monday and he did not return our calls. On Tuesday morning we finally got him on the phone for the first time and discovered that he had not even checked our vehicle in yet. He also informed us that the 7 other cars on his case load for Tuesday were now ahead of us to be seen despite the fact that our car had been there for almost 24 hours. He told us that he would provide an update on the issue by end of day Wednesday. Needless to say he never called us with that update. Fast forward to today (Thursday), they have now had the vehicle for 4 days and we have still not received a single update on the status. I personally have called the service department 3 times today every time being assured that someone would call me back with an update shortly, and my wife left a 4th message with the service advisor. I also left a message for the manager of the Service Department. None of these calls/messages have been returned. I have since reached out to Kia's Corporate Customer Service and opened a ticket with them to get status on my vehicle and I have yet to hear back from them either. Up until now I would say that we had been very satisfied with our vehicle and for the most part with the few interactions we have had with the service department at First Kia in Simi Valley, which is where we purchased the vehicle. So happy in fact that we were seriously considering upgrading to the Telluride in the next few months. That is now completely off the table. I have never had a worse customer service experience with any company as I have had with Kia of Van Nuys. Run, don't walk, as fast as you can to another dealership if not another manufacturer. Brianna - Being that this is the only response that I have received from your dealership in a week, I appreciate the response. However, I am not looking for apologies I am looking for an update and some acceptable level of customer service. The service advisor assigned to my vehicle is Ishmael, his last name might be Barragan but I am not sure. I'm sure that he will ignore your requests for updates as he continues to ignore mine. I can reach out to Arnold as you recommend, but how about someone reaches out to me? I have already spent more time thank I should have to sitting on hold and/or leaving voicemails that are being ignored. read more

Ramon was very professional and awesome. Easy to talk to and no pressure at all. Does his job with passion and respect. Great job!

I recently bought a vehicle from this location about a month and a half ago and they've now had it in their repair shop for a month now. They have done nothing to keep me updated I have to constantly try to call them and get ahold of someone who knows anything about my car just so I have any sort of idea of what's going on. From day one of purchasing the car having them trying to get this ridiculous payment to now leaving me in the dark or have any expectation of when I'll be able to get my car back. Would NOT recommend anyone to purchase a vehicle here Part 2 About 2 months already... so I was told I would be getting a new engine 2 weeks ago first useful update this whole time and no one still calls to update me about anything I'm still the one calling for everything and apparently they went back on their word saying they would get me a new engine and want to "unwind the purchase and all that" after all this you guys have been putting me through really??? this car has been a dream car for years WORST CAR BUYING EXPERIENCE EVER read more

I would first like to start my review by saying the dealerships throughout Van Nuys and the car specialists I talked to are what you would say, generic and slightly manipulative. Everyone's goal is to make a sale and drop 1 and move on to the next. At Kia of Van Nuys however, Starla Macasil made my car buying experience feel like it was handled with the most care and humility. This was my first time in the market for a brand new car and without hesitation, Starla took it upon herself to make me feel confident in my decision and communicated to me in ways that didn't feel like I was listening to some expert use complicated vernacular in order to persuade me into buying something out of my price range. After much discussion and brain storming with Starla, I was thus able to make my purchase for my first car at the best possible price point. But most importantly, I felt comfortable and valued as a customer purchasing a vehicle under the sales guidance of Ms. Macasil. I have a lot of friends who are the market for a new car and after my experience at Van Nuys Kia I could absolutely guarantee that they will be recommended to seek guidance through Starla in their journey for a new Kia Soul like the cute black one I picked up. Umm hello, can you say beautifully compact and spacious?? Parking in Los Angeles has been a BREEZE! -Thank you read more

Really unprofessional, and unhappy with my experience. At 730PM , 30min before they close, they tell me they have a car i was looking at online, and available. Made appt next morning at 10AM, when they told me the car would be ready for me to test drive without waiting. When they opened, they couldn't find the car. Driven thru another lot, they still can't find it. 15-20min later, they tell me the car has been sold 'overnight'. I asked to speak to a store manager and the finance manager said 'no, but I can' show you other cars'. I was upset that they couldn't bother to text me prior, saying the car is unavailable, yet, they could text me the second they saw my inquiry into the car. Why would i look at other cars, when the one i came to see, is unavailable? read more

If you're looking to buy a Kia, just know that when you walk into this dealership they're set on ripping you off. I had called about a vehicle that they had priced at a certain value and they had me schedule an appointment to come in and test drive. Well I got there, test drove it, and sat down to run numbers. As soon as we sat down the sales person said, "not sure if we told you yet but this vehicle is marked up an additional $10000". The additional 10k markup wasn't for any accessories or warranties. It was just because of their greed. They were not willing to negotiate that markup Down and I ended up leaving. It would have been nice to know before making the hour trip there and wasting my time. I ended up finding a far better deal at a different Kia dealership. I recommend looking elsewhere before wasting your time at this greedy dealership. read more