They were so nice and I could tell they really cared when we came in after hours with my sick dog…read moreand had to put her down. The area we put down Brandy was like a small living room, they gave us time to say goodbye and treated us and her so well. I cant thank them enough for making a sad night the best it could be. My wife and I cant say enough good things about the staff here. I will always use them for after hour emergencies with my pets moving forward. I am spreading the word what a good job they did. God bless you all who work in this sometimes sad industry.

hi my name is Karina my cat name was Nala they was so sweet and kind about everything Iam so glad I…read morecame here thank you so much god bless everyone in the vet office thank you again

Great care for my older dog…read more She was evaluated and spend the night with meds and fluids The staff is great, professional all the way

I had heard many good things about VEG and went in with high expectations. Unfortunately I was very…read moredisappointed by my experience. On Sunday evening, I took my senior Chihuahua to VEG Chelsea. A vet tech quickly took her weight and temperature but did not ask why we were there or take any other history. We were placed in a room in the back with a window to the main area where I could see lots of staff members. After 45 minutes of waiting with no updates or anyone checking on my dog, I went out to ask if they might have an estimate of when the vet might see us and was told a few minutes, but this proved not to be true and I watched that vet leave for the evening. Around the two-hour mark, I heard a staff member tell the new vet that everyone was triaged. I was surprised because no one had asked what brought us to the ER. I spoke with a staff member in the hallway and explained that we'd been waiting for two hours with no one taking my dog's history or checking on her, and I told her that I was disappointed by the lack of communication. Before we could discuss it, another staff member interrupted and told me that my dog's temperature and weight were the triage and she asked what I expected since one veterinarian had just left and another had just arrived. I understand that ERs have to prioritize certain patients, and I was not upset about waiting. However, I felt dismissed when I waited for two hours with no one providing us updates or checking on my dog. A little bit of communication would have gone a long way. I found the staff member's response to my concerns very condescending, and so my dog and I left. For those reasons, I would not recommend this ER and next time will visit one of the many others available in our city.

truly amazing vets!!! I've had to bring each of my cats over the past four years and through both…read moreexperiences i cannot recommend them enough. i brought my fiesty cat who hates the vet and they handled her so well. they understood she was nervous and gave her the patience she needed. i've truly never seen anyone handle her better. both times they were super thorough about what our options were and they were very helpful in easing my stress through a nerve wracking situation.

Amazing 24/7 emergency option. It is an open environment so you are able to stay with your pet…read morewhile they are being treated. They did most of our dogs bloodwork and shots while he sat in my lap (80 lbs for ref). Dr. Blake was the best but everyone there was truly lovely.

I couldn't give this place enough stars. The care they provide is unmatched, coming from a person…read morein healthcare. To have the entire staff be so caring, attending, comforting, and professional, is truly a one in a million situation. When I came in with an emergency with my little pup, Dr. Diego Milano kept a clear mind, an empathetic attitude, and a compassionate heart. He took such good care of my boy, my gratitude is too much to vocalize. once we were checked in to our room, he checked on my baby every 10-15 minutes, made sure both of us were ok, and stayed on top of our situation even though I heard multiple critical situations happening outside. He balanced everything so well and i really take my hat off to him. he was amazing. As for the overnight nurse, Caroline, I'm at a loss for words for how golden her heart is. She took such good care of both me and my baby. She understood the anxiety an owner feels going through this situation and went out of her way to ensure i was doing good too. she checked on my baby every 10 minutes. any time i needed to step away to use the bathroom, she stayed with my baby. she was so gentle and kind with him. you can tell shes doing her job out of passion and care. Shes one of a kind and truly a gem. I could cry just writing about the care she provided for us. When the shift changed to the daytime staff, I was a little worried about the transition and sad to see Caroline and Dr. Milano go. I was worried about who was going to take care of us now because of the genuine top tier care we had received, how could you match that? but. they did. Dr. Andre and nurse Christina were our doctor and nurse after the shift change. They were just as kind, just as compassionate, just as professional, and just as empathetic. They made the night to day transition so smooth. They were completely filled in, treated me with just as much respect and empathy, and had me crying tears of joy as I left this hospital. I can't speak enough kind words for this facility and the entire staff. Even when my nurse or doctor were helping other patients, other nurses made themselves readily available and willing to help me and my baby and make us feel comfortable and ok. This was truly one of the hardest nights of my entire life but this facility and the staff working here made it manageable. For the staff reading this, I thank you again and send you my kindest regards. You guys are truly angels and what you're doing is a beautiful thing and your hearts are made of gold. Thank you all.

I guess you could think of this place as an urgent care for pets, but only if your existing vet's…read moreoffice is closed. If your pet has an actual emergency, a complex health issue, or multiple health concerns, this is not the place. If you're in the UES, just go to the Animal Medical Center. I brought my cat here thinking maybe it would be OK, but I ended up waiting a minimum of 20 minutes without being seen. My own vet actually called me while I was there to follow-up regarding prior treatment. When I told him where I was, he advised me to go to the Animal Medical Center which is very close. The issue is that only one veterinarian available, so when you're seen depends on how busy it is. A bigger hospital has multiple vets and vet techs on staff, so they can see multiple animals at the same time. The staff was friendly, but they seem easily distracted and overly cheerful, like it was an office party. This is meant to be an ER. Sometimes you need people to be serious. They have a big board where they supposedly do triage, but I don't believe they really take pets according to level of care needed. For some reason, my pet's name never made it up onto the board, so I kept waiting for the vet to take a look. They kept saying they had really sick pets to see first. (My cat stayed at the AMC for 3 days and 2-3 nights.) Eventually I up and left because my cat needed to be seen right away and they kept skipping over us and telling us they'd get to us, which did not happen. When I was leaving, the receptionist was trying to get me to stay even though we were never seen. I really don't know what kind of health issues would warrant a visit here versus an actual vet emergency room. Having been to AMC, I can't say I would ever come back or recommend this type of facility.

What an incredible group of people!…read more My dog is susceptible to pneumonia and when he had a wet cough on a Sunday, I knew it couldn't wait for his primary vet on Monday. In the past we went ton other emergency vets and unfortunately it was always a long wait, you were away from your dog the entire time, and they wouldn't release your dog to you until after you paid. VEG is different than all those places. We were seen immediately and while they do have an open concept ER, they gave us a private room just in case. The nurse (Diana) and the vet (Dr. Schwartz) were all incredible. They took such good care of our dog and us! They allow you to be with your pet during X-rays which I found amazing. No paying first then waiting for your pet to be discharged. You're as hands on as you're comfortable being. Amazing place.

What is there to say besides don't trust this place with your pet, your time or your money…read more To say we had a negative experience would at this point be an understatement. The behavior this practice has exhibited has been avoidant, evasive and disappointing. I called distressed after my dog was having complications healing from surgery after a lipoma removal. We arrived on a busy Sunday and were taken at the end of a triage. During our time there I voiced to MULTIPLE techs that my dog was bleeding through his gauze. 2/3 responses were a deadpan stare and the words "ok". It took 3 times of me asking/ pleading for someone to listen to me. Even then I was armed with loose gauze and a wee wee pad. When we were finally seen I was so relieved i let this all fall away. I was so happy my pet was taken care of I went home following their orders and protocol. The next day I realized all the sutures at the site had fallen out and we were back at square one after spending hundreds of dollars. Naturally I was upset and placed a call to the location. I was placed on an infinite hold 3 times with no answer until i called from my friend's phone to which they picked up immediately. I have been calling every day since Monday with not a single person giving me a call back or without any financial compensation for the negligent job they did. I have given them since Monday to give me a call back and fix this. I've called every day without a call back. So if you don't care about your pets or spending unnecessary money this is the place for you!

This place, and the caring people in it, made a very difficult day more bearable…read more I came in knowing that I was going to have to put my almost sixteen year old cat down, and as we pet parents know, Sidney was more than a cat to me - he was family. He got me through some REALLY tough times over the past ten years, and honestly I'm not sure how I would have gotten through the pandemic without him. So knowing his time with me was coming to a close, I left it in his hands to tell me when it was time to go. And, unfortunately, that was the day he woke up and his eyes said simply, "Enough." The staff was attentive and kind from the jump. An examination revealed the options, but it was obvious that whatever was happening was quite serious - and I was given a breakdown of potential next steps. Of course with Sid's age, putting him down was also an option, and I already knew this is what we were going with. I did not receive any pressure to run any preliminary tests, procedures, or additional costs. I was simply told what the options were, and provided with an honest opinion of what the outcomes could be. And all options sucked. BUT it was obvious that the people helping me genuinely cared, and it made the heartbreak just a tiny bit easier. I had never had to do this before and I came in with Sid alone, so the vet guided me through what we were doing, what was next, and gave me ample time in between to say goodbye. Again, no real way to make these things less painful, but there was something in the attention and care I was receiving that made me feel like I wasn't going through it alone. The staff was going through it with me. I also received a beautiful card in the mail from them afterwards, hand-signed with a personal message from each - and this small gesture brought such warmth to my heart that I felt I had to share it. Highly recommend this place.

My second visit to VEG, two years after my first, was for a completely different issue for my cat…read more Once again the team descended upon me and my boy immediately, and calmly and thoroughly triaged him and took me through all the intake questions. I spent 3+ hours there but it didn't feel like it. I was able to be by his side the entire time, there was hydration and snacks, and I was comfortable. I feel like every nurse checked in with us at least once. Even my cat felt chill enough after a while to curl up and nap in his large cage (they were quite busy and all rooms were taken). As off Feb '25 it was $200 for just the most basic care, for what it's worth, and in our situation it was very much worth it. They sent everything to my usual vet, including recommended follow up testing. Flippin' awesome and so helpful for moving forward after a terrible Sunday!

Special thank you to staff Celine and Kiki Neuro texts for…read moretheir loving kindness to our cavalier who endured terrible disc pain related to lower back disc herniating A special thanks to our neurologist DR. VO Whose compassionate care saved my dog's life and made it so that she didn't need tricky L7 S1 surgery Special thanks to Josh at the reception desk who handled our situation with utmost compassion. Most special thanks to my husband who pays monthly trupanion insurance fee. The insurance was very good and coveted 15,000 out of 17,000 bill. Blue pearl accepts trupanion. Trupanion always comes through in emergencies!!! Other insurances are not as readily accepted and the patient's family has to lay out money at the time of service. This hospital called 2 to 3 times a day with loving updates. I called in the middle of the night and special thanks for nurse Erica for calming me down. My husband and I are anxious pet parents. This hospital saved our dog's life. Thank you Dr. VO She put the baby on life saving steroids to avoid surgery and my baby finally got relief from blood curdling pain. Thank you to all staff at blue pearl Thank you Dr. VO

The entire team was wonderful to deal with. I had do bring my dog Tucker in for an unknown issue…read morewith his liver and he ended up staying two nights and was given excellent and compassionate care. Steven, Dr. Lee and Dr. Williams were all very kind and informative and my Tucker was cared for incredibly by them and all of the nurses. Everyone from the front desk to all the care team were a pleasure to deal with and kept me informed on exactly what was going on and what care was recommended along with the price. I appreciate how upfront they were with what was needed and the cost and that their priority was seeing that Tucker received the care he needed.

First of all, I'm a doctor, so evaluating any type of medical care is critical…read more This place is EXCEPTIONAL in every way. The veterinarian is kind, has a great "bedside manner" (Arya loves him), and is a wonderful diagnostition. The nurses are excellent and treat Arya as if she were a person. The staff is friendly and helpful. I wouldn't even consider any other veterinary care center.

The staff at Instavet made the worst day of my life-saving goodbye to my 16 year old poodle Lola-…read moretolerable by being so professional, kind and patient. Both with me and my Lola. They granted her peace in the most dignified way. I could not recommend there more. A million thanks to them for the care and love.

Been here a few times before. On March 21st, my dog fell down a flight of steps. I told him to the…read moreER hoping he didn't break anything. Met Dr. Kelly Kasica & staff. She was extremely professional and examined Terri throughly. We were in & out within about 1 hour, 20 minutes. I'm sure the fact that I got there at 9am on a Saturday also helped. But Dr. Kelly & staff was great. Thank you!

We've been to several VEG ER locations over the years, and the care is always consistently…read moreexcellent. The staff is kind and compassionate, and the doctors are knowledgeable and thorough. Tonight, I arrived with my dog and both of my kids, and before I even got inside, a team member saw us coming and came out into the rain to help. Once inside, the front desk printed coloring pages for my kids, and the staff let my daughter listen to our dog's heartbeat with a stethoscope. Those thoughtful touches made a stressful visit so much easier for our family. Thank you for always taking such great care of both our pets and our family!

Martin and his team at Wufster have been walking our dog since he was only a few months old. To say…read morethey are outstanding is an understatement. From the very beginning they make sure to get to know you and your dog and will go the extra step to make you comfortable. Martin is especially amazing when it comes to scheduling even in the midst of a pandemic when all of our schedules are in flux. He makes sure we are comfortable with any walker we are assigned and always does his best to accommodate any requests. We have even used Wufster for boarding during trips and highly recommend this service. We also sent our pup to his first Camp Wufster and Martin really looked out for him and took some amazing pictures/videos. Will definitely do it again! Most importantly our little pup loves Martin! He always has a great time and is excited to see him.

The best!!! We were nervous to leave our sweet pup (Charlie) with someone else, but Martin and his…read moreteam (Sam + Javier) go above and beyond. We use them weekly for walks + daycare, and have used their boarding service as well. Charlie absolutely LOVES them!! They are wonderful- so communicative, always sending pics and updates. I feel so lucky to have found them. Not a single negative thing to say. Don't think twice- use them!!