The quality of service was spot on, I would recommend this establishment without hesitation.read more

They will let someone go after an inspection on a car and no rejection but if you have a nice car…read moreyou will get a rejection sticker. Then they are over 3 months booked.

Joe was very nice! Positive experience with this shop and would recommend. They were very polite!read more

Long term customer of this business. Or should I say former customer…read more I've spent tens of thousands of dollars here, and have dealt with Kenny and Jeff for years. I always considered them a shop who stood by their work, and honored their quotes. I never thought they'd be the type to commit funny business. On 6/21/2021, I followed the same procedure I always have, and called them for a quote before sending a company vehicle in for service. Kelly quoted me for a 2016 Silverado 2500 transmission fluid drain and filter change. Estimate was $200.00 - $250.00 in labor, and around $100.00 for parts. Should be right around $300.00 to $350.00 right? I then checked in with other shops we work with. South Side wasn't the cheapest quote I got, but I ended up choosing to bring it to them based on: 1) our prior work relationship and 2) the quote being about $100.00 cheaper than the local Chevrolet dealership. Now, imagine my shock when my worker brings back a receipt for $590.89. Nearly double the quoted amount! $351.92 of this was just in labor - and mind you - they had the truck for just 2 hours - from 2:30 PM to 4:31 PM (Closing Time). $175.00 in hourly labor for fluids work? When I called to ask about the bill, both Kelly and Kenny blew me off and pretended I didn't know what I was talking about. We have 10 company vehicles, 11 years in business, and a large annual maintenance budget. I'm not a mechanic, but I know enough to tell when something wasn't right. It's even easier to spot something not being right when I had the exact same service done, on this exact same truck, 45,000 miles previously. For about $350.00. Further, this isn't close to the first time I've had billing issues with this business. On three separate occasions, I've had to call and have funds credited back due to misbills on tire repairs (charging for 5 tires instead of 4, charging for 7 tires repaired instead of 4 tires, etc). I always chocked this up to harmless mistakes. Now I'm wondering if my judgement was just wrong this whole time. Moral of the story: consider picking a different shop. If they are willing to treat long-term customers as poorly as they did me, I have no doubts they are willing to do more to a small time one.

My boyfriend's mom took her daughter's car there to receive a simple inspection to only be told…read morethat the driver side brake light was out when it worked just fine beforehand. According to the previous reviews this is not the first time this has happened to gain extra money. It's unprofessional! What happened to being honest, good hearted people?? We will not be coming back.

I have taken my car there on numerous occasions it is a 2018 every time I take it to Tony's they…read morefind something wrong with it I'm not a mechanic by any means but have several friends who are they want to charge 60 dollars for a part that cost 20 dollars and 244 to do the work when there is nothing wrong with my car they rejected an inspection because I would not pay them to do any work then charged me 14 for a rejected sticker I will not be going back there to be scammed this business has really went down hill the last few years

The service itself was completed with no issues. David helped me, and he was kind, efficient, and…read moreprovided an estimated completion time. My car was actually finished a few hours earlier than expected, which I appreciated. However, I was told I couldn't pick it up until 5:45 because that's when the owner would be available. That was frustrating, especially given the circumstances. I had to have a starting device installed due to a legal situation that was handled improperly, so I was already stressed about having to spend this money in the first place. David was very understanding about that, and I truly appreciated his professionalism. Unfortunately, my interaction with the owner was not pleasant. When I spoke with him on the phone, he told me I needed to hurry because he had to "go over things" with me and would be leaving for a few hours. I explained that I didn't need assistance using the device -- I simply needed to pay and pick up my vehicle. When I arrived, he was short and unfriendly. He repeatedly asked if I knew how to use the device, even after I assured him multiple times that I was fine. He then said, "Well, I don't think you'll be able to do it," which felt unnecessary and dismissive. He handed me paperwork to sign with little to no explanation, didn't return my key until I asked for it, and overall made the experience uncomfortable. I walked to my car and started it without any issue. It's disappointing because David provided excellent customer service, and good auto service can be hard to find. However, my interaction with the owner would make me hesitant to return, aside from the required monthly appointments for the device. I hope the owner considers improving customer communication and professionalism, as it would make a big difference in the overall customer experience.

basically a scam shop. They say $55 plus however long it will take them to check your car up to…read morehour and half for total $126. took them first half hour to move my car into the shop. Took half hour for them to check out the car. And then took them half an hour to talk to he ladies while I waited in the shop. In the end they told me exact what I guessed was wrong with the car.

I stopped by to have my tires checked since the tire pressure light came on. They were so quick to…read moreprovide assistance and to get my car's tire pressure light reset on the dashboard. Highly recommended for customer service

I had a great experience here. My radiator blew while I was in Frederick and I live Hanover, PA,…read moreand they helped me immediately. The service was fast, friendly, and they got me back on the road without any hassle. I really appreciate how quickly they took care of me.

They are great!!! Bill was so helpful repairing my wifes vehicle. Great service at a fair price…read more Not many auto mechanics we trust, unfortunately my wife has been taken advantage of at other locations I won't mention. But not here!!! Great peeps.

Martinsburg Auto are awesome!!!…read more Today was the 4th or 5th time we have taken our car there, they are always friendly and have time for you. Jason and the crew are knowledgeable and will advise on the best service FOR YOU - not what will make them the most money. They are always willing to at least take a look at our car if we don't have an appointment to see the severity and if or/when we might need to return. Honest, fairly priced and timely service. A+++

This is where you go if you want the job done the right way the first time. The mechanics are very…read moreknowledgeable, the customer service is awesome, and they stand behind their work.

stay away from these crooks, they will rip you off. tonya the wife of the mechanic works your…read moreinvoice to death. if you take you vehicle in, be prepare mto get ripped off. see other reviews how they are blatin about ripping you off period.

Excellent and friendly service. Had timing belt, rear struts, and new tires installed. Price was…read morefair. Well definitely be back if any other service is required.

Went really well, had my oil change here and they did a great job, amazing friendly workers and…read moregood service, definitely recommend this place if you are staying nearby