We just returned from an 8-day, 7-night stay in an Excellence Club Ocean View Swim-Up suite, and I…read morecan confidently say we will never book another room type again. The Excellence Club experience is absolutely worth it and made our vacation feel even more special. What keeps us coming back to Excellence Riviera Cancun isn't just the beautiful resort, comfortable rooms, or incredible food, it's the people. The staff genuinely treats you like family and makes you feel cared for from the moment you arrive until the moment you leave. We made it to every restaurant during our stay, and the dining exceeded our expectations. Magna's tomahawk steak was phenomenal, but Basmati completely stole our hearts. It was hands down our favorite restaurant, and the food was a 15/10. We were talking about going back before we had even finished our meal. The service is what truly sets this resort apart. Amable went above and beyond every single day. She quickly learned who we were, remembered what we liked, and always took the time to chat with us and make us feel special. By the end of the trip, she felt like family. Saying goodbye was incredibly emotional. She gave me the biggest hug before we left and told us she couldn't wait to see us again in January. She truly made our vacation unforgettable. Joel was another standout. We bonded over our love of reading, but what impressed us most was the care he put into making each day special. Every morning, our daybed was perfectly prepared before we even arrived, with towels laid out and everything ready for us to relax. He remembered that we were celebrating our anniversary, and he and Raul surprised us with the sweetest towel art in our room to celebrate. After noticing how much I loved fresh coconuts, Joel started bringing one to me every afternoon without me even asking. It's those thoughtful little touches that turn a great vacation into an unforgettable one. Excellence Riviera Cancun continues to set the standard for what an all-inclusive resort should be. Between the exceptional staff, delicious food, beautiful accommodations, and the added benefits of Excellence Club, it's become our favorite place to vacation. The biggest compliment we can give is that we were already planning our next trip before this one ended. We'll be back in January, and I'm sure many more times after that. Thank you to everyone at ERC for another unforgettable stay. We already can't wait to come home.

This is simply my favorite place in the world. Every single staff member you interact with is…read moreincredibly kind and helpful. They are very accommodating, and as a vegetarian will always make sure you have amazing food-- they have plant based menus too. The options decreased from last year but it's still great to have any options. This resort is gorgeous and managed well, and has lots of fun activities. The programming team does an incredible job.

Not all areas or employees deserve a 2, but hear me out. The front desk guys are a boys club. They…read morewill demean you, and if you press them, you will get a manager, unfortunately he's part of the boys club. After 42 years in management, trust me, this management staff needs a serious overhaul. I'm sure with competent management, the employees will be happier and more engaging. They will make it clear that your concerns are not their concerns. The beach is useless, full of seaweed, dirty brown, smelly, water. On that note, the resort water seems to be desalination water from the aforementioned seaweed infested water, and it permeates the smell in the water in the rooms. So the shower is slightly unpleasant, and the bedding doesn't smell fresh. There are rules for the pools, but no one enforces them. No idea where the lifeguards are, but it's certainly not in their chairs. It seems dinner reservation times are possibly tied to your status color. So I guess the more you spend the better you get. It seems people with the butlers and all are certainly having a different experience. The website says basic WiFi included, but that it also evidently tied to status. $60 per device per week. Or you can sell your sole to the vacation club presentation and get your WiFi refunded. But you'll probably realize afterwards the $120 would have been a better deal. Funny thing is, 1 mile away in Puerto Morelos, our cellular service worked fine. We stayed in Ventus, the newest hotel on property, the room was very nice with a great view. They tried to sell us an upgraded room for an additional $50 day, using a picture that wasn't even from our room. Glad we didn't fall for that. I'll say the food was very good overall, as were the beverages.

Now granted this is our first time in Cancun and I do not have much to compare but ElCid met all…read moreexpectations and more. They're all inclusive was the absolute best. The rooms were comfortable and clean. We enjoyed walking the resort from the gardens to the beach! It was all just so beautiful. The service is also amazing. Everyone has a dime on their face and willing to meet any need. We truly felt like we were on vacation and able to relax and enjoy our family while we were there. Thanks ElCid... we will be back!

My husband and I recently stayed at Breathless Soul for a romantic couple getaway. Rooms were very…read morenice, food was great, and bartenders were very good at making any drinks we requested. Top shelf liquor. Beach was clean, and beautiful, calm very warm. Plenty of shady areas for fair people that we are! Customer service was great, particularly JP, one of the concierges in the hotel, and Ricardo, who waited on us at Spumante Italian Restaurant. I highly recommend Spumante, but the other restaurants were also nice, no waiting, no reservations, and no wristbands which is great !. Great security at hotel as well, ensuring safety for those staying there. Easy to catch a taxi to local mall with great shopping. Pools were beautiful, including a rooftop pool with swim up bar. We had just 3 very slight/small issues: The minibar/fridge in the room was not stocked daily with water/beer as it has been in other resorts. We had to call housekeeping a few times to get them to stock. Also, there was supposed to be a second swim up bar available but was under maintenance that week but it was not posted and we had to keep asking about it. Also, there are restricted cabanas at the beach and pool that should be identified as such, rather than people just going and trying to lay there, only to be informed there an upcharge. We are not spa people but if you are they have great facilities and Breathless "dollars/coupons' you can use toward these services. Check in was slow but they give you drinks and check out was seamless. Overall, a great place to vacation, we highly recommend. !

As a Hyatt lover, this is very discouraging. You can't make any reservations for the restaurants on…read morethe resort. Then they tell you need to make a reservation for the restaurant to seat your guest count. Yet they won't take any reservations when you show up unannounced. It's very infuriating. We're here for a 40th birthday party, with a head count of 14. We walk into an empty Restaurant, however they're not even able to see our tables near one another due to "reservations". You also are told to download the app and whenever you input your information, it won't let you login regardless of the information being correct.

I was thinking about why I liked CDM so much. We were only there 3 nights and then went down to…read moreAkumal, but it left such an impression on me. I've stayed in more luxurious places, including Danielles in Venice. I think I know the CDM secret. It was the lack of people that you see. Nothing and no-one annoyed me here. Even in luxurious places, there is likely someone who will be annoying, or rude or abrupt or loud, or arrogant or whatever. In fact, some of the "exclusive" places have some very arrogant and superior people, and that detracts from the experience. But I don't need to tell you how annoying people can be, do I? Not that people can't be very nice also, but the more people around, the more chance someone will detract from your experience. But when you don't even come across other people (except the ones you bring with), there's no-one to possibly bother you. You go to the beautiful pool, and there's no-one there. Not even anyone doing the "reserve our lounge chairs with towels at the crack of dawn game", when they don't use them till noon. None of that stupid stuff, and no screaming kids doing cannonballs in the pool (not that I don't like kids). The beautiful pool might as well be in your own back yard. You don't hear the adjacent room through the thick walls, and you don't even see other room balconies. The grounds are designed so every balcony is private. No-ones front door is next to yours, or even nearby. You look out over the grounds and virtually no-one is walking around. You go to the pier and it's empty of people. You go to the beach and no-one is there also. You pick your favorite lounge chair location and it's open just waiting for you. The staff here were all nice and subdued and not intrusive, but were friendly if you chatted a bit to them. When they bring your breakfast trays in the morning to your room, they place it in a hutch by the front door and you don't even see them! Look at the pictures I posted. The professional ones are from the CDM website and mine are the others. You'll notice there's no-one in the pictures. Other resorts have to rope off the area to get deserted pictures like those, and when you get there it is overrun by strangers. Not at CDM. When you think of that, you should try to stay here if you ever can, even for a few days. It's actually great value for the money. What an awesome experience. They do destination weddings here, and that probably feels like you rented the whole resort, cause I'm sure the other guests would stay out of your way. I can't think of another place like CDM.

We had a wonderful time at this resort! I loved every single minute we were here!…read more Beautiful grounds and a wonderful place on earth to be. As long as you are behind the gates that is.... Outside of the gates is a whole different story. It's pretty intense out there with the police being fully militarized. They have machine guns mounted to trucks they stand on and ride around just for the presence, there are tons of people wanting to take advantage of dumb Americans at every turn. Watch yourself if you travel alone in Cozumel. It's designed solely to attract tourists. That draws out some colorful personalities in my experience. Traveled with ease from the oh so lovely Cancun International Airport. Interesting spot to say the least. We were warned not to communicate or accept anything from anyone except our driver. We arrive to the hotel really excited, somewhat cautious, and ready to have some fun. We were greeted at the front door and we handled a little paperwork, and then we were taken to our room by a wonderfully helpful chap. He showed us around the room, gave us a quick run down of the grounds, described the amenities, food situation, and some other pleasantries. He talked about the dining situation and gave us a map tour so we're would know how to navigate the grounds. They have a cool locker system in each room. The service folks just leave your anything in the locker and you don't have to interact with them at all. They just let you know it is there. Nice feature. The grounds themselves are absolutely gorgeous! It is so well kept, the attention to every detail goes so far beyond a normal resort. They comb the beach every morning. I kid you not. They seriously rake the entire shoreline before dawn. They also run a tractor to clear the seaweed from the beach. Insane dedication to making your stay great. The restaurant situation is so fucking rad. They have just about any food you might want covered between the what seemed like a dozen restaurants at the resort. I ate and ate and ate and ate.... I ate between meals, I ate between those meal and snack times. We had so much food!! Every dinner was 5-8 courses. I'm positive I could stay right here forever and never leave. Food heaven!! Spa is great too! It's a lovely relaxing oasis of self care. That's another review, but it's great. Don't take my word for it. Go for yourself! Cold plunges are good for the soul! They have shows every night in the theater and there was some sort of event being held every night in the common area. Some were private, others public. They construct stages, eating areas, weddings, happy hours with bands, and even corporate conferences. It's pretty wild the amount to building and tearing things down the do here. We rented a cabana bed one day and at the end of the day the built and transformed the beach into an elaborate engagement spot with candles everywhere, flowers, and a table for two. Very nice touch! All in all a fantastic experience. My only gripe was that the room smelled of mildew and/or too music moisture. C said something about it when we got there but it wasn't that noticeable to me. When I got home and unpacked my suitcase is when it hit me. There were clothes that I did not wear, just sat in the drawers and repacked, they all had to be washed as they smelled terrible after being packed and transported back home. I would come back monthly if possible. Nice place. '26 - 74

Extremely Disappointing Experience at Secrets Maroma Beach…read more We checked into Secrets Maroma Beach on Sunday with very high expectations, especially considering the reputation of the resort and the premium price we paid. Unfortunately, our experience has been extremely disappointing. From the moment we entered our first room, there was a very strong smell of humidity and sewage. We were unable to sleep comfortably, and during the night we could hear what sounded like water leaking above the ceiling. We reported the odor and humidity on Monday morning, but the problem continued. Then, on Tuesday night at approximately 1:35 a.m., a significant amount of water began leaking from the ceiling. We immediately reported it. We were asked whether we wanted to change rooms, which we found surprising considering the condition of the room. At that point, moving us should have been an immediate necessity, not simply an option. We were moved in the middle of the night to another room. After using the toilet, we discovered that there was no running water to flush it. We had to spend the rest of the night with human waste sitting in the toilet and without running water to properly wash our hands. It gave us the impression that this room may not have been ready or should not have been part of the available room inventory. The next morning, we encountered even more problems. Access to the building was difficult, and when we attempted to shower, we discovered that the shower drain was completely clogged. The water would not drain properly, creating another very unpleasant and unhygienic situation. The water flow from the faucets was also not functioning normally. We reported the entire situation to the front desk and were told that we would once again have to move to another room. After dealing with sewage odors, humidity, a major ceiling leak at 1:35 a.m., no running water, an unusable toilet, a clogged shower, and the stress and inconvenience of repeatedly packing and changing rooms during our vacation, the only compensation offered to us was a beach bed. That response was extremely disappointing. We paid considerably more to stay at Secrets Maroma because we expected a higher level of accommodations, maintenance, service, and guest care. When a guest experiences this many serious problems, simply saying "we're sorry" and offering a beach bed does not adequately address the disruption and stress caused. A vacation at a resort of this level should not involve repeatedly changing rooms because of serious maintenance and sanitation issues. Based on our experience and, especially, the way our concerns have been handled, we cannot recommend Secrets Maroma Beach and we do not plan to return. We expected much better from a resort with the reputation and price point of Secrets Maroma Beach

This place has it all. Seriously…read more Incredible stay all around. The service is truly top tier. The staff are attentive, friendly, and always make you feel taken care of without it feeling forced or over the top. The entire resort has a luxury feel from the moment you arrive. Everything is beautiful, calm, and extremely well maintained. The pools and beach are great, and the whole place just feels polished and relaxing. The rooms are especially impressive. Spacious, elegant, and spotless, with a very high end feel that makes it easy to unwind and feel comfortable right away. Overall, it was an amazing experience and easily one of the nicest resorts I've stayed at. Would absolutely come back and highly recommend it.

One of the most amazing experiences of my life! The beach was beautiful lots of activities for…read morekids. Grand class was adults only and absolutely stunning but walking distance from the kids friendly ambassador. There was transportation to get anywhere in the resort. Zen the more jungle focused hotel was Also beautiful. All inclusive 24 hour room service unlimited food and drinks and refillable mini bar. Cocina de autor which is a Michelin star restaurant was amazing , the wine pairing is extra but it's worth it. Piaf has great French food , Frida , Luca , sen Lin and Chaka are kid friendly I missed Chaka but the other three are really excellent. The bistro at grand class is great and azule is a great more casual buffet. There multiple bars the pools and the beach which is beautiful have food and drink service. Some activities are included and the spa is beautiful. My suite was over 1000 square feet with a plunge pool on my balcony. Getting chairs early is key at the pool and the beach. There are bars a coffee shop multiple boutiques gyms and activities. One of my favorite was catch of the day on the beach for lunch . There is a kids and teens club and a kids spa. Beautiful place for a wedding, I saw multiple during my stay. The food is really good! They have a mini golf course most of the year. There is night security and the resort is gated. They have mocktails as well as cocktails. The staff is really friendly. Tipping is optional but tipping in American money is recommended it will get charged to your card. There are three pools not including the spa. One at the grand class ( adult only) , zen, and the ambassador. The ambassador and grand class are walking distance from each other. This resort attracts more than Americans. It's beautiful and a world class resort.

Another exceptional stay…read more This was our second stay at Grand Residences and we enjoyed it just as much as the first time. We stayed for a week over the 4th of July and had a great trip. The resort is beautiful and the service is what really stands out. Jane was our concierge and was always checking in to see if we needed anything. Even arriving at the airport, the driver who picked us up was friendly and welcoming. One of the things we really like about Grand Residences is how the staff gets to know you. Everyone is always saying hello and many of them remember your name. The pool staff was great. We were especially happy to see Chez again, who took care of us last year. She remembered us and made sure our chairs were set up in the same spot each day. It's unfortunate of the seaweed that comes up to the beach. Massive amounts of they do their best to get rid of it but Mother Nature keeps turning it up. We also really enjoyed the food throughout the week. At night we would stop at the lobby bar and the bartender there makes an excellent espresso martini! It was nice coming back for a second time and seeing some familiar faces. We had another great week and would definitely return.

The property itself is a hazard to all walking around. The little signs are worthless for…read morepedestrians to see in the cement walls. The service in the restaurants was horrendous and inconsistent. The food also was very inconsistent and at some point dangerously prepared. For example, they served steak and hamburgers absolutely raw multiple times at both the restaurant and the pool bar. The bar in the lobby closes at 10:30 which is very early for any resort we have ever been to. We've been to many resorts in the Cancun region and never had this. The worst thing is that the alcohol is watered down. One of the bartenders even admitted it. We confirmed this before approaching the bartender by putting a glass of vodka in the freezer and it froze solid. This is absolutely horrible. The pictures of the resort online show a beautiful beach. The current status of the beach is about 50 feet of sand with a very rocky entrance into the water making it not desirable to go even into the ocean. This is the first time in my life, going to a resort on a beach that I could not enter the water. The rooms were very well appointed with beautiful appliances and cookware. The cleaning staff of the rooms were excellent and attentive to all the little things in the room. The room service was also bad. We ordered food that never came and when we called, They said we never got an order. The pizza was always undercooked. The day before we left, I approached the manager of the front desk and then up to the general manager about the food and beverage issues. The food and beverage manager refused to come and talk to us and said just write it down. The general manager, Armando said he was going to look into this. Surprisingly the service and food last night was absolutely wonderful. The chef even came out to see if everything was OK. At least there was some follow through by the general manager about the food situation. But this at point that was the only follow through. The room reservation was totally wrong. I booked this trip through the Holiday Inn club vacation website. I booked two 2- bedroom suites and one 1- bedroom suite. When we arrived, the one bedroom suite was a junior suite which is what they called it and it was basically a hotel room. With no common area as described on the Holiday Inn club vacation website. They refused to accommodate any changes and I had to actually pay for another room with no credit towards it from the room that I originally reserved. I also spoke to Armond the general manager about this and he said he would text me the email to send the confirmations of the reservations. At this moment, he did not send me anything. Another example of lack of follow through.

I attended my nephew's wedding at this resort. Upgraded my room to have a great experience. Upon…read moreentering the resort the service is great & the lobby is nice. The upgraded private checkin was very nice. Once I arrived at my room I noticed it is very outdated. The upgrade was to provide a fully stocked bar, snacks & premium liquor. Well none of that happened, the resort offers the same quality liquor at all bars & restaurants. As for snacks it was Pringles & peanut M&Ms. 1st day no snacks so 2nd day I brought it to their attention & finally received the Pringles and M&M . As for the restaurants the food is of VERY POOR QUALITY. Most of the restaurants & bars close early. I couldn't get guacamole & chips because all the restaurants ran out. They told me I had to order room service but that took 1-2 hrs. It's hard to get a reservation at the 2 better restaurants. On Saturdays the 2 Asian restaurants were closed. I would NOT recommend this place. We were NEVER able to get in the better restaurants so we settled for the buffet, surprisingly it was not bad. The infinity pool was dirty, the floor is of a dark color, I'm thinking so people don't notice how dirty it is. If you look behind the lounge chairs inside the pool, you'll see how disgusting it is. I think the children's pool was cleaner & of a clear blue tile. The private concierge room consisted of a private bar and some food, but is a very poor quality also. The bar had the same grade alcohol as any other bar. With that said, the wedding was beautiful and the food was very good. Thank goodness The service was the best thing, it was excellent. I WOULD NOT RECOMMEND this resort Save your money

My husband and I stayed at Dreams Riviera for a week and overall had a nice experience. We booked…read morethrough UVC and arranged our airport transportation with Amstar ahead of time. I'm really glad we did because the airport can feel overwhelming with so many taxi and shuttle options. When we arrived at the resort, we were greeted right away by the bellhop and a UVC team member, which was a great first impression. Since we got there early, our room wasn't ready yet, so we left our bags and changed into our swimsuits to enjoy the pool. It was nice being able to explore the property and relax while we waited. Once our room was ready, we got a call and headed back to the front desk to complete check in. Before long, we were on our way to the room with our luggage. We were really happy with the room itself and the location. After spending a few hours at the pool, I showered and took a much needed nap while my husband checked out the gym and walked around the resort. Once I woke up, I unpacked and got everything organized. I appreciated the amount of storage, especially in the bathroom since I had brought quite a few things. That first evening, we were both ready for dinner. Since it was Saturday, they had a seafood night by the pool along with a fire show. The food selection was just right for us, with paella and a few other seafood dishes, plus sides and salads. We grabbed a seat afterward and enjoyed watching the show. The overall atmosphere of the resort felt very tropical and relaxing. We loved seeing the wildlife, including iguanas and even a coati running around. There were also a few resident cats, and as a cat lover, I was so happy they were friendly enough to pet. I kept spotting them throughout our stay. We spent a lot of time at both the pool and the beach. We didn't go into the ocean because of the sargassum, but the beach itself was kept as clean as possible, and we still enjoyed walking along the shore. We frequented the Barracuda Bar and really liked Jose. He was friendly, energetic, and quickly learned our names and drink preferences. He even surprised me with a few drinks when I wasn't sure what to order. He stayed busy but handled everything so well, and I loved sitting on the bar swings and soaking in the atmosphere. While not all of the food stood out, there were definitely some highlights. The shrimp tacos at Seaside Grill were amazing. I'm not even sure what made them so good, but they were delicious. I also loved the pad thai at Himitsu. The noodles were perfectly cooked and the dish was full of flavor. I honestly would have ordered it again if we had more time. The desserts there were also incredible, especially the cloud cake and the matcha cake. Those ended up being some of my favorite treats of the whole trip. At El Patio, I tried a vegetarian taco that was the chef's special, and I'm so glad our server Eddie recommended it. Speaking of Eddie, he and Carlos really made a big impression on us. We saw them multiple times at different restaurants throughout our stay. Carlos was always welcoming and cheerful, and Eddie gave us some of the best service we experienced. On our final night at Bordeaux, they went above and beyond. Eddie had the chef create special dishes just for us, and they both came out to explain everything. As someone who loves food, that was such a memorable experience. They also surprised us with a plated dessert that said "have a nice trip," which was such a thoughtful touch. Of course, I had to take photos with them to remember it. Overall, we had a good trip and enjoyed our time at the resort. Since we used our UVC membership, our options were a bit limited, but this property worked out well. That said, I personally prefer adults only resorts, so I likely wouldn't return for that reason. I did appreciate that there was an adults only pool, though. We also had the opportunity to visit Dreams Mujeres for breakfast and a tour during our stay, which was a nice perk and something we really enjoyed.

My husband and I truly had a lovely vacation here in amazing Mexico. We were here for a great…read morefriend's wedding celebrations. Having been here a full week, here is our honest and thorough feedback: 1. The wedding coordination for this wedding leading up to the main event was pretty spectacular. I think by 6 months prior to the big day, we already had all accommodations, travel, and vehicle transport to and from the airport all ironed out. Not a small feat!! Very convenient and it's clear this is the place to host weddings, birthdays, or other milestone celebrations. 2. We knew from social media that the seaweed was bad this year, and it's clearly depicted and discussed on the hotel info. But the seaweed is worse than it's ever been....smelly, LARGE quantities, and even as a lover of the ocean it truly does not make you want to swim. The water had a hue of brown due to the high quantity of seaweed. Not the hotels fault- and they clearly did all they could to make it manageable, tractors 2-3x a day to clear it and employees with snorkels to bring sand back onto the beachfront for guests via large suction hoses...this is sadly a large scale operation for an equally as large of a problem for guests. The only time we got in was during our snorkel tour at the reef several miles from shore. The water in Mexico is SO beautiful and warm and sadly, we didn't get to enjoy this aspect at the resort. 3. Service here is mostly exceptional. Of course there is always exceptions to the majority- the store owners here with the boutiques were not friendly and prices were not ideal. While we usually leave with souvenirs, we only left with one we got from a pop- up artisan on one of the nights. 4. The hotel maintains great standing amongst resorts- several years running of four diamond status from AAA 2024-2026. The grounds are beautiful, mowed often, bars are constantly restocked. However, certain aspects of our stay weren't treated with this care- our hot tub on the balcony was very dirty. Never cleaned out or maintained throughout our stay, we had to constantly call room service for more towels and room cleans. I understand many hotels do this for efficiency and environmental purposes, but we never opted out of this and for a week long stay we expected more diligent service. 5. Food was only ok. The restaurant Tamarindo was our favorite for breakfast and dinner, and the buffet has great chefs making custom omelets and crepes- those were awesome. Coco cafe has cappuccinos and affogatos all included!!! Usually that's extra- so we loved that. No freshly squeezed juices unfortunately which I found odd. The sushi place was sadly terrible. AC was lacking and the server constantly tried to rush us out. Their reservation system for hibachi is broken (despite the hotel denying this fact). Food quality in most areas left much to be desired. Fortunately- the fresh conscripted mangos and passion fruits made up for the areas food lacked in for me personally. 6. Sports complex on the roof was impossible to use. The heat made it impossible to tolerate. 7. Resort offered excursions and massages weren't great deals. We opted for a local snorkel tour and paid 1/3 of the price! They did attempt to push the timeshare on us a few times but fortunately we were able to opt out. I love Mexico, I've been 3x and I will continue to come to Mexico! A week here is like a month of downtime in the US. Truly so beautiful here. Thank you Dreams Jade!

This is a wonderful resort, y'all! The amenities, the service, and the views are spectacular!! The…read morestaff was great! Very attentive and friendly. I visited this resort last week for the Cancún Jazz Festival. It was amazing! I'm withholding one star for two reasons. the bathtub in our room was dirty. 2 the food was mediocre. I expected more flavor in Mexico but sadly I was disappointed. Still I recommend this spot. Also great for weddings.

We made last minute plans for our vacation and spent 8 days here. First off, it's a much older…read moreproperty and check in was a bit of a mess. Took much back and forth their staff to get desirable rooms as we had young kids with us. Food - it's just okay, buffet is very average with less options. Italian, Mexican and other places were all underwhelming. The lunch spot next to pool and burger place were good. Staff tried very hard to have to not dine at ala carte restaurant and push you towards Buffett, which is a such a letdown given this is all inclusive. Nightly entertainment was good but left lot to be desired. Beach was unusable with so much of seaweed. This is a okay spot but not worth the $$$ that they charge.

What!? How does this All-inclusive have a LOW RATING!? Our experience here during our week long…read morestay was awesome! Our room was clean, spacious, and ocean front with no problem at all. The only heads up I have is upon arrival, people will try to sucker you in attending BS presentations and try to get you deals on activities and shows etc. around the Riviera Maya area. Steer clear of all that, then you'll be fine. Now the cool part of this All-inclusive is that they have about 9 restaurants to choose from(some need advance reservations and have a dress code)We've tried the Churrasqueria, 50's Diner, Italian (avoid), Coffee Shop, Ice Cream Shop, pool burger spot, and the All-inclusive main dining room for breakfast, lunch, and dinner. You'll never go hungry or thirsty, and you're only a taxi ride away from the Puerto Morelos city center, and nearby Cancun and Playa Del Carmen. Local Animals can be seen here too. They have a family of Raccoons and Aligators, Agoutis, and even a Coatimundi. 4 different pools, a bowling alley, activities and shows on property will keep you busy, and dips in the ocean and sunrises here are the best!