I am very confused about the bad reviews, because my experience was nothing short of pure…read moreexcellence. My husband and I visited ERC for his 30th birthday, and it exceeded all expectations. This was the most beautiful and relaxing place we have ever been. We got the swim up suite room, and loved it. The resort was so clean and well maintained, the rooms were wonderful, the food was the best we have ever had, the shows/activities at night were so fun, the drinks were delicious, the app was great at navigating the resort, and the pool is kept at the best temperature. The staff was truly the pinnacle of excellence. They made our experience so incredible and much better. Thank you so much Mario for making my husbands birthday so memorable. My only recommendations for guests, is that some of the restaurants have a dress code (my husband hates pants, so we had to buy him a pair at the gift shop), bring sunscreen/sunglasses/wide brim hat/after sun care, and if you get eaten to death my mosquitos bring bug spray. My husband didnt get bit at all, and i got bitten over 40 times. We cant wait to come back!

This place is amazing! We will absolutely be back. Clean, friendly service, anything we asked for…read morethey would do their best to accommodate. Loved the pools, especially the lazy river. All of the restaurants are great, my favorites were Basmati and Spice. The only room for improvement: I wish there were healthier options available by the pools do lunch. The taco truck is great but doesn't open until 4pm.. a little late for lunch. I don't want fries/hotdog/burger/nachos for lunch. The Linux buffet was great, but it would've been nice to have a salad or tacos by the pool. Loved the shows and trivia every night! Can't wait to go back.

Now granted this is our first time in Cancun and I do not have much to compare but ElCid met all…read moreexpectations and more. They're all inclusive was the absolute best. The rooms were comfortable and clean. We enjoyed walking the resort from the gardens to the beach! It was all just so beautiful. The service is also amazing. Everyone has a dime on their face and willing to meet any need. We truly felt like we were on vacation and able to relax and enjoy our family while we were there. Thanks ElCid... we will be back!

Not all areas or employees deserve a 2, but hear me out. The front desk guys are a boys club. They…read morewill demean you, and if you press them, you will get a manager, unfortunately he's part of the boys club. After 42 years in management, trust me, this management staff needs a serious overhaul. I'm sure with competent management, the employees will be happier and more engaging. They will make it clear that your concerns are not their concerns. The beach is useless, full of seaweed, dirty brown, smelly, water. On that note, the resort water seems to be desalination water from the aforementioned seaweed infested water, and it permeates the smell in the water in the rooms. So the shower is slightly unpleasant, and the bedding doesn't smell fresh. There are rules for the pools, but no one enforces them. No idea where the lifeguards are, but it's certainly not in their chairs. It seems dinner reservation times are possibly tied to your status color. So I guess the more you spend the better you get. It seems people with the butlers and all are certainly having a different experience. The website says basic WiFi included, but that it also evidently tied to status. $60 per device per week. Or you can sell your sole to the vacation club presentation and get your WiFi refunded. But you'll probably realize afterwards the $120 would have been a better deal. Funny thing is, 1 mile away in Puerto Morelos, our cellular service worked fine. We stayed in Ventus, the newest hotel on property, the room was very nice with a great view. They tried to sell us an upgraded room for an additional $50 day, using a picture that wasn't even from our room. Glad we didn't fall for that. I'll say the food was very good overall, as were the beverages.

Lots of points for being super affordable. The food was pretty good and there were tons of options…read more The rooms were fantastic and the service was very nice. We all agreed it was a small resort and there was a wait for dinner every night. You have to wake up early if you want to get chairs. I also thought there would be more activities. I think I might but get bored if I stayed more than 3 nights. Overall it's a nice option for cheap, quick trip!

Stayed at Secrets that was attached to Breathless but couldn't find it on yelp, so I'm posting…read morehere. Service was slow, they never filled my in room bar, I had to call housekeeping everyday to get my room cleaned. I asked for another bottle of champagne and they told me I had to pay $60 for it....How does that make sense at an all inclusive? Food was horrible and basically went all stay with barely eating. Almost everyone on my group got bad diarrhea. Underwhelmed and basically only a party place. I wouldn't recommend this resort for a nice, relaxing stay. Preferred club was okay, at best. I won't be back.

I was thinking about why I liked CDM so much. We were only there 3 nights and then went down to…read moreAkumal, but it left such an impression on me. I've stayed in more luxurious places, including Danielles in Venice. I think I know the CDM secret. It was the lack of people that you see. Nothing and no-one annoyed me here. Even in luxurious places, there is likely someone who will be annoying, or rude or abrupt or loud, or arrogant or whatever. In fact, some of the "exclusive" places have some very arrogant and superior people, and that detracts from the experience. But I don't need to tell you how annoying people can be, do I? Not that people can't be very nice also, but the more people around, the more chance someone will detract from your experience. But when you don't even come across other people (except the ones you bring with), there's no-one to possibly bother you. You go to the beautiful pool, and there's no-one there. Not even anyone doing the "reserve our lounge chairs with towels at the crack of dawn game", when they don't use them till noon. None of that stupid stuff, and no screaming kids doing cannonballs in the pool (not that I don't like kids). The beautiful pool might as well be in your own back yard. You don't hear the adjacent room through the thick walls, and you don't even see other room balconies. The grounds are designed so every balcony is private. No-ones front door is next to yours, or even nearby. You look out over the grounds and virtually no-one is walking around. You go to the pier and it's empty of people. You go to the beach and no-one is there also. You pick your favorite lounge chair location and it's open just waiting for you. The staff here were all nice and subdued and not intrusive, but were friendly if you chatted a bit to them. When they bring your breakfast trays in the morning to your room, they place it in a hutch by the front door and you don't even see them! Look at the pictures I posted. The professional ones are from the CDM website and mine are the others. You'll notice there's no-one in the pictures. Other resorts have to rope off the area to get deserted pictures like those, and when you get there it is overrun by strangers. Not at CDM. When you think of that, you should try to stay here if you ever can, even for a few days. It's actually great value for the money. What an awesome experience. They do destination weddings here, and that probably feels like you rented the whole resort, cause I'm sure the other guests would stay out of your way. I can't think of another place like CDM.

We had a wonderful time at this resort! I loved every single minute we were here!…read more Beautiful grounds and a wonderful place on earth to be. As long as you are behind the gates that is.... Outside of the gates is a whole different story. It's pretty intense out there with the police being fully militarized. They have machine guns mounted to trucks they stand on and ride around just for the presence, there are tons of people wanting to take advantage of dumb Americans at every turn. Watch yourself if you travel alone in Cozumel. It's designed solely to attract tourists. That draws out some colorful personalities in my experience. Traveled with ease from the oh so lovely Cancun International Airport. Interesting spot to say the least. We were warned not to communicate or accept anything from anyone except our driver. We arrive to the hotel really excited, somewhat cautious, and ready to have some fun. We were greeted at the front door and we handled a little paperwork, and then we were taken to our room by a wonderfully helpful chap. He showed us around the room, gave us a quick run down of the grounds, described the amenities, food situation, and some other pleasantries. He talked about the dining situation and gave us a map tour so we're would know how to navigate the grounds. They have a cool locker system in each room. The service folks just leave your anything in the locker and you don't have to interact with them at all. They just let you know it is there. Nice feature. The grounds themselves are absolutely gorgeous! It is so well kept, the attention to every detail goes so far beyond a normal resort. They comb the beach every morning. I kid you not. They seriously rake the entire shoreline before dawn. They also run a tractor to clear the seaweed from the beach. Insane dedication to making your stay great. The restaurant situation is so fucking rad. They have just about any food you might want covered between the what seemed like a dozen restaurants at the resort. I ate and ate and ate and ate.... I ate between meals, I ate between those meal and snack times. We had so much food!! Every dinner was 5-8 courses. I'm positive I could stay right here forever and never leave. Food heaven!! Spa is great too! It's a lovely relaxing oasis of self care. That's another review, but it's great. Don't take my word for it. Go for yourself! Cold plunges are good for the soul! They have shows every night in the theater and there was some sort of event being held every night in the common area. Some were private, others public. They construct stages, eating areas, weddings, happy hours with bands, and even corporate conferences. It's pretty wild the amount to building and tearing things down the do here. We rented a cabana bed one day and at the end of the day the built and transformed the beach into an elaborate engagement spot with candles everywhere, flowers, and a table for two. Very nice touch! All in all a fantastic experience. My only gripe was that the room smelled of mildew and/or too music moisture. C said something about it when we got there but it wasn't that noticeable to me. When I got home and unpacked my suitcase is when it hit me. There were clothes that I did not wear, just sat in the drawers and repacked, they all had to be washed as they smelled terrible after being packed and transported back home. I would come back monthly if possible. Nice place. '26 - 74

We chose this resort for our honeymoon expecting a romantic, stress-free experience. Unfortunately,…read morewhat we received was misleading, disappointing, and poorly handled. We paid for a Junior Suite Ocean View, clearly confirmed in our reservation. What we were given instead was a Junior Suite Tropical View with no ocean view at all -- not even partial. This is not a matter of interpretation; it is a clear mismatch between what was sold and what was delivered. From the beginning, the hotel was aware this was our honeymoon. We did not expect special treatment, but we did expect honesty and follow-through. Other honeymoon couples received gestures and attention; we received none -- and more importantly, we didn't even receive the room category we paid for. After reporting the issue, we were told the hotel was "fully booked" and that management would "look into it." Days went by with no resolution. Eventually, a supervisor explicitly offered a partial refund for the room category difference and a one-day beach cabana as a gesture. We accepted this in good faith. At checkout, the supervisor was suddenly "in a meeting." We provided our card details to another staff member so the refund could be processed. After departure, we followed up multiple times and received absolutely no response. No confirmation, no email, no refund, nothing. To be clear: * The food and general service were fine * The beach is beautiful * But selling an Ocean View and delivering a Tropical View is unacceptable, especially for a honeymoon * Offering a refund and then going silent is worse This experience seriously damaged our trust. A resort that markets itself around romance and special occasions should do better -- or at the very least, be honest and responsive. We would not return and cannot recommend this property based on how this situation was handled. Español Elegimos este hotel para nuestra luna de miel esperando una experiencia romántica, tranquila y bien cuidada. Lamentablemente, lo que recibimos fue engañoso, decepcionante y mal gestionado. Reservamos y pagamos una Junior Suite Ocean View. Sin embargo, la habitación que nos asignaron fue una Junior Suite Tropical View, sin vista al mar en absoluto -- ni siquiera parcial. No es una opinión: no coincide con lo contratado ni con lo que el hotel promociona. Desde la reserva y al llegar, el hotel sabía que se trataba de nuestra luna de miel. No buscábamos privilegios, solo que se cumpliera lo pagado. Mientras otras parejas recibían detalles, nosotros no recibimos nada -- y encima, ni siquiera la habitación correcta. Reportamos el problema y nos dijeron que el hotel estaba lleno y que "lo revisarían". Pasaron días sin respuesta clara. Finalmente, una supervisora nos ofreció explícitamente un ajuste/reembolso por la diferencia de categoría, además de una cabaña de playa por un día. Aceptamos confiando en su palabra. Al hacer el check-out, la supervisora "estaba en reunión". Dejamos los datos de nuestra tarjeta para que procesaran el reembolso. Después de salir del hotel, hicimos varios seguimientos y nunca respondieron. Ni confirmación, ni correo, ni reembolso. Para ser justos: * La comida y el servicio general fueron correctos * La playa es hermosa * Pero vender Ocean View y entregar Tropical View es inaceptable, más aún en una luna de miel * Prometer un reembolso y luego desaparecer es aún peor Esta experiencia dañó completamente nuestra confianza. Un hotel que se vende como resort romántico debería actuar con seriedad y responsabilidad. No regresaríamos y no lo recomendamos, especialmente para lunas de miel o celebraciones importantes.

This place has it all. Seriously…read more Incredible stay all around. The service is truly top tier. The staff are attentive, friendly, and always make you feel taken care of without it feeling forced or over the top. The entire resort has a luxury feel from the moment you arrive. Everything is beautiful, calm, and extremely well maintained. The pools and beach are great, and the whole place just feels polished and relaxing. The rooms are especially impressive. Spacious, elegant, and spotless, with a very high end feel that makes it easy to unwind and feel comfortable right away. Overall, it was an amazing experience and easily one of the nicest resorts I've stayed at. Would absolutely come back and highly recommend it.

One of the most amazing experiences of my life! The beach was beautiful lots of activities for…read morekids. Grand class was adults only and absolutely stunning but walking distance from the kids friendly ambassador. There was transportation to get anywhere in the resort. Zen the more jungle focused hotel was Also beautiful. All inclusive 24 hour room service unlimited food and drinks and refillable mini bar. Cocina de autor which is a Michelin star restaurant was amazing , the wine pairing is extra but it's worth it. Piaf has great French food , Frida , Luca , sen Lin and Chaka are kid friendly I missed Chaka but the other three are really excellent. The bistro at grand class is great and azule is a great more casual buffet. There multiple bars the pools and the beach which is beautiful have food and drink service. Some activities are included and the spa is beautiful. My suite was over 1000 square feet with a plunge pool on my balcony. Getting chairs early is key at the pool and the beach. There are bars a coffee shop multiple boutiques gyms and activities. One of my favorite was catch of the day on the beach for lunch . There is a kids and teens club and a kids spa. Beautiful place for a wedding, I saw multiple during my stay. The food is really good! They have a mini golf course most of the year. There is night security and the resort is gated. They have mocktails as well as cocktails. The staff is really friendly. Tipping is optional but tipping in American money is recommended it will get charged to your card. There are three pools not including the spa. One at the grand class ( adult only) , zen, and the ambassador. The ambassador and grand class are walking distance from each other. This resort attracts more than Americans. It's beautiful and a world class resort.

Props to Gracie! She did an amazing time with water aerobics and made the day better. She looked…read morelike she enjoyed her job!

The property itself is a hazard to all walking around. The little signs are worthless for…read morepedestrians to see in the cement walls. The service in the restaurants was horrendous and inconsistent. The food also was very inconsistent and at some point dangerously prepared. For example, they served steak and hamburgers absolutely raw multiple times at both the restaurant and the pool bar. The bar in the lobby closes at 10:30 which is very early for any resort we have ever been to. We've been to many resorts in the Cancun region and never had this. The worst thing is that the alcohol is watered down. One of the bartenders even admitted it. We confirmed this before approaching the bartender by putting a glass of vodka in the freezer and it froze solid. This is absolutely horrible. The pictures of the resort online show a beautiful beach. The current status of the beach is about 50 feet of sand with a very rocky entrance into the water making it not desirable to go even into the ocean. This is the first time in my life, going to a resort on a beach that I could not enter the water. The rooms were very well appointed with beautiful appliances and cookware. The cleaning staff of the rooms were excellent and attentive to all the little things in the room. The room service was also bad. We ordered food that never came and when we called, They said we never got an order. The pizza was always undercooked. The day before we left, I approached the manager of the front desk and then up to the general manager about the food and beverage issues. The food and beverage manager refused to come and talk to us and said just write it down. The general manager, Armando said he was going to look into this. Surprisingly the service and food last night was absolutely wonderful. The chef even came out to see if everything was OK. At least there was some follow through by the general manager about the food situation. But this at point that was the only follow through. The room reservation was totally wrong. I booked this trip through the Holiday Inn club vacation website. I booked two 2- bedroom suites and one 1- bedroom suite. When we arrived, the one bedroom suite was a junior suite which is what they called it and it was basically a hotel room. With no common area as described on the Holiday Inn club vacation website. They refused to accommodate any changes and I had to actually pay for another room with no credit towards it from the room that I originally reserved. I also spoke to Armond the general manager about this and he said he would text me the email to send the confirmations of the reservations. At this moment, he did not send me anything. Another example of lack of follow through.

Amazing resort, nice size, you're not walking a mile to anywhere, everything is convenient to walk…read moreto. Pools are great, the hot tub was not working for some reason. The World Cafe was very good, something for everyone for every meal, the individual restaurants are pretty good with the exception of Portofinos; the filet was terrible! I think it's the beef in Mexico, we had it 3 times & wasn't good at all. The employees were all amazing & efficient, I had left my water bottle at the pool, I called lost & found & someone immediately brought it to our room. The rooms are immaculate & nicely decorated. We got the Preferred Club benefit which was nice because of the lounge & top shelf liquor & a beach area Aldo's Beach access was right after the pool areas, plenty of chairs & umbrellas, cabanas, shade. I would recommend using USA Transfers for private car transport to & from the airport they were way cheaper than the resort recommended company & rated highly on you tube.

My husband and I stayed at Dreams Riviera for a week and overall had a nice experience. We booked…read morethrough UVC and arranged our airport transportation with Amstar ahead of time. I'm really glad we did because the airport can feel overwhelming with so many taxi and shuttle options. When we arrived at the resort, we were greeted right away by the bellhop and a UVC team member, which was a great first impression. Since we got there early, our room wasn't ready yet, so we left our bags and changed into our swimsuits to enjoy the pool. It was nice being able to explore the property and relax while we waited. Once our room was ready, we got a call and headed back to the front desk to complete check in. Before long, we were on our way to the room with our luggage. We were really happy with the room itself and the location. After spending a few hours at the pool, I showered and took a much needed nap while my husband checked out the gym and walked around the resort. Once I woke up, I unpacked and got everything organized. I appreciated the amount of storage, especially in the bathroom since I had brought quite a few things. That first evening, we were both ready for dinner. Since it was Saturday, they had a seafood night by the pool along with a fire show. The food selection was just right for us, with paella and a few other seafood dishes, plus sides and salads. We grabbed a seat afterward and enjoyed watching the show. The overall atmosphere of the resort felt very tropical and relaxing. We loved seeing the wildlife, including iguanas and even a coati running around. There were also a few resident cats, and as a cat lover, I was so happy they were friendly enough to pet. I kept spotting them throughout our stay. We spent a lot of time at both the pool and the beach. We didn't go into the ocean because of the sargassum, but the beach itself was kept as clean as possible, and we still enjoyed walking along the shore. We frequented the Barracuda Bar and really liked Jose. He was friendly, energetic, and quickly learned our names and drink preferences. He even surprised me with a few drinks when I wasn't sure what to order. He stayed busy but handled everything so well, and I loved sitting on the bar swings and soaking in the atmosphere. While not all of the food stood out, there were definitely some highlights. The shrimp tacos at Seaside Grill were amazing. I'm not even sure what made them so good, but they were delicious. I also loved the pad thai at Himitsu. The noodles were perfectly cooked and the dish was full of flavor. I honestly would have ordered it again if we had more time. The desserts there were also incredible, especially the cloud cake and the matcha cake. Those ended up being some of my favorite treats of the whole trip. At El Patio, I tried a vegetarian taco that was the chef's special, and I'm so glad our server Eddie recommended it. Speaking of Eddie, he and Carlos really made a big impression on us. We saw them multiple times at different restaurants throughout our stay. Carlos was always welcoming and cheerful, and Eddie gave us some of the best service we experienced. On our final night at Bordeaux, they went above and beyond. Eddie had the chef create special dishes just for us, and they both came out to explain everything. As someone who loves food, that was such a memorable experience. They also surprised us with a plated dessert that said "have a nice trip," which was such a thoughtful touch. Of course, I had to take photos with them to remember it. Overall, we had a good trip and enjoyed our time at the resort. Since we used our UVC membership, our options were a bit limited, but this property worked out well. That said, I personally prefer adults only resorts, so I likely wouldn't return for that reason. I did appreciate that there was an adults only pool, though. We also had the opportunity to visit Dreams Mujeres for breakfast and a tour during our stay, which was a nice perk and something we really enjoyed.

This is a wonderful resort, y'all! The amenities, the service, and the views are spectacular!! The…read morestaff was great! Very attentive and friendly. I visited this resort last week for the Cancún Jazz Festival. It was amazing! I'm withholding one star for two reasons. the bathtub in our room was dirty. 2 the food was mediocre. I expected more flavor in Mexico but sadly I was disappointed. Still I recommend this spot. Also great for weddings.

We had a nice stay overall, with some highlights and a few disappointments. Our hotel room itself…read morewas very comfortable, featuring a large shower and a beautiful soaking tub, which we really enjoyed. One downside, however, was that the walls were quite thin--you could clearly hear the comings and goings of people outside, which made it less relaxing at times. A positive was that room service was available until about 2:00 a.m., which was very convenient. The resort advertised six restaurants, but unfortunately, every night one of them was closed with no clear communication about which one. Because of this, we missed out on dining at one restaurant we were hoping to try on our last night, which was disappointing. Upon arrival, we were asked if we were celebrating anything special and mentioned that it was our honeymoon. The staff did put up a nice banner and provided champagne, which was a thoughtful touch. However, we were told a special dinner was being arranged for us, and when we arrived, there was nothing different or special done, which was a letdown. The pool area was nice, and the swim-up bar was a fun feature, but it closed at 5:00 p.m. I really wish it had stayed open until at least sunset. As for the food, it was decent across the restaurants--most places felt like about a 3 out of 5 stars. One standout experience was an excursion we booked through the hotel to visit four different cenotes. It was absolutely worth the money and included transportation, snacks, drinks, and a full day exploring the cenotes. Highly recommend this experience. The beach itself was very clean, but swimming in the ocean was difficult due to the number of rocks. On a positive note, we felt very safe during our stay--the hotel was secure and had visible security measures when entering and exiting the property. Overall, a decent resort with some great amenities and experiences, but better communication and follow-through on special occasions would really improve the guest experience.

We stayed at this hotel from April 19 to April 26. We had an amazing time. The staff is amazing…read moreand the food great. Are butler Luis was so attentive to us, making sure that we where well taking care ove. Fabien, Elizabeth and the rest of the blue team entertainement staff were Awsome. We definetly recommend this resort.

We made last minute plans for our vacation and spent 8 days here. First off, it's a much older…read moreproperty and check in was a bit of a mess. Took much back and forth their staff to get desirable rooms as we had young kids with us. Food - it's just okay, buffet is very average with less options. Italian, Mexican and other places were all underwhelming. The lunch spot next to pool and burger place were good. Staff tried very hard to have to not dine at ala carte restaurant and push you towards Buffett, which is a such a letdown given this is all inclusive. Nightly entertainment was good but left lot to be desired. Beach was unusable with so much of seaweed. This is a okay spot but not worth the $$$ that they charge.