Hi Chris - I was setup with a "free" trial of internet air for a month by a former employee back in…read moreAug/Sept, returned the equipment and then was charged over $130 for the "free" service. I have spent months trying to get this resolved, have been sent to literally ten different ph#s (two of which they sent me were to disconnected numbers). Connor at the branch has been great, but his form to correct this was denied. So for a family that spends over $600 a month with AT&T, I find it ridiculous that I now have to consider pulling all our accounts that we have had for at least a decade over this. It makes no sense to me for this to be happening. Now I have been sent to collections for the first time in my life and at this point I will definitely consider leaving AT&T.

I absolutely cannot thank Kory and his staff enough today for the assistance on figuring out a…read moreweird account issue! Informative, assistive, patient and very much an advocate for his customer, Kory was able to get my situation handled after dealing extensively on the phone with AT&T's customer service. Additionally, he answered all of my questions in upgrading to a new phone, discussing features, tips and tricks on adding to the account soon. Again, thank YOU Kory and your staff for being rockstars!

Had a new screen fitted on my granddaughter's iPhone, 3 months ago. Today, it was acting up and…read morewould only allow intermittent touch response. I was somewhat stressed, as I couldn't find the receipt for the replacement. Katy, at the front office, was very professional and they agreed to replace the screen. This review is not about the free replacement, but the fact that the entire customer experience was 5 star. We, in a 5 cell phone household are very happy to have found our go to cellular business.

I was referred to Indy Cellular 4 Less by a recommendation, and brought in my wife's Nintendo…read moreSwitch for a water damage repair. I paid $50 for diagnostics, which took a few days. They called and left a voicemail letting me know that was not repairable. While being told that news was frustrating, the main issue is what happened next. After returning from a vacation, I went to pick up the device, I was told they had already gotten rid of it - without ever asking for my permission. This was only a couple of weeks after drop-off. The Joy-Cons were still fully functional, and many other components of the device were intact, that could have been salvaged. Regardless of how a repair turns out, this shop has no right to get rid of a customer's belongings without clear consent. I was never asked, never notified, and given no opportunity to retrieve what was still valuable to my wife. I paid for a diagnostic, not for my belongings to be taken and sold for their recycling parts, for the shop's benefit. I would not recommend this shop to anyone who values their electronics being treated with basic respect.

The service in this store is real bad. For a Saturday morning of a weekend before the holidays they…read morehave one person working. He's trying the best he can but spending 45 minutes trying to fix a watch while a bunch of other people are trying to get help is a poor customer experience.

Ummm yeah. I don't know where to start. When I first suggested management call me about my…read moreexperience I got a look that suggested I was crazy. I am not crazy. It's Christmas Eve and AT&T has blocked my phone from being used. So yeah. I'm going to need to speak with an individual in upper management. This entire ordeal has been a nightmare. Long story short. I've been told conflicting stories from the store and 611 about what needs to be done in order to resume service. And this has nothing to do with billing since my FIRST due date is 1/2/25. I am beyond furious!!! Did I mention it's Christmas Eve and I don't have a phone??? I have to wait until the 26th to get this resolved. This is a very bad business practice. I will be expecting contact with upper management once this is resolved. CHRISTMAS WITH NO PHONE THANKS AT&T.

Terrible service. Terrible check in "system". Just absolutely awful experience…read more We walk in and they are busy, understandable. One guy tells us to look around or have a seat... okay. Several people come in after us and another guy checks them in... about 15 min later he asks if we've been checked in. We don't know... we hope so... nope. So all the people that came in after us were served before us. The guys working didn't care one little bit that they screwed us. We even ordered online and were just picking a phone up... still took over 2 hours as we saw the people that came in behind us come and go... I HIGHLY RECOMMEND going somewhere else if you can. These clowns can't run a store to save their lives and don't care even one little bit when they waste your time.

Working with Derek. Was hoping to work with Ian but he was busy. But Derek was GREAT!! He was nice…read moreand very patient because I had a lot of questions. Showed me how to save some money also. Went over all of the options and selections for me. Will definitely be my store of choice in the future!!

Very honest and helpful on battery selection and if we really needed to buy a battery vs upgrade…read moreour cellphone. Lots of batteries in store that you're bound to get a charge out of!!

So needed a weird sized battery for a house alarm remote. Could have ordered it from Amazon but…read morechose to try and buy local. I don't know when Batteries + moved from the Gas Station but it was a much nicer building and lay out. Both employees were waiting on other guest so I looked and was able to find the battery I needed. Kid that rang me up had zero turn as my Mom would have said. He looked like he was just bored with life. I hope his day picked up. Sad to be so young and appear so unhappy. I was happy they had the battery , and when I got home I installed it in the remote and vola it worked. They have a mask sign up on the door but neither employee had one on as well as one of the two customers.

I found them through a google search and they had good reviews. Right after Christmas my work…read morelaptop wouldn't charge. They had it fixed within a couple of days. Price was very reasonable. Told my office if they had any computer issues, this is the place to go. i will definetly be back if I had any more issues.

I took my old laptop due to a broken hinge. It was repaired the same day at reasonable cost. The…read morelevel of service was excellent.