I went to this store because I needed a sim card on a prepaid phone I bought until apple gets in my…read morereplacement phone. They tried to scam me out of 20 dollars for a sim card. I called another Verizon store and they said it was up to the discretion of the store to charge for sim cards but the store I called only charged 5-10 dollars and that the prepaid phone I bought would not have worked with a sim card at all because it was total by Verizon. So, they were going to let me buy a sim card for a phone that they physically saw the box for because I brought it with me into the store and another store that literally just talked to me over the phone let me know that I was almost scammed. The customer service was abhorrent.

Caitlyn was fabulous! She upgraded both my wife and my phones and switched my wife to my Verizon…read moreplan. She was very patient and explained the many options and allowed me to select those things that we needed. Excellent customer service! Thank you!

I chose this store about three weeks ago to fix my iPhone's cracked screen. It was a convenient…read morelocation and someone had recommended them to me. I should have walked out as soon as I saw misspellings in their posted "guarantee policy" and that one employee was not wearing a mask. I was quoted 45 minutes to repair my cracked screen and apply privacy screen. True to their word, my phone's cracked screen was fixed. However, I could no longer use my gmail, safari, text messaging or camera. Also, my battery life was suddenly being sucked out. I told the maskless and unscrupulous employee that my phone was not working the way it was prior to repair. He stated it was a software issue and then jumped on YouTube to watch a tutorial on how to fix it. I was appalled. When I expressed my concern, he told me to go somewhere else, since I "knew so much more" than he did. Unprofessional, unscrupulous, not health or public safety- conscious and not trained or knowledgeable. They charged me $79 (with no receipt) and gave me back a worthless phone. I had to buy a brand new $700 iPhone. They deserve to be reported to the Better Business Bureau

The only reason I rated it 4 instead of 5 was because I had to keep calling back. No one called to…read moretell me it was ready or it would be another day. They even accepted the $20 yelp coupon even though the service was only $25. The adhesive was no good, so they put a new seal on it. It still works and I saved $150 from what it would have cost for Apple to repair its.

I definitely recommend this place!…read more Justin was so helpful and his customer service is great! I came in hoping someone might be able to fix my iPhone screen (it cracked pretty bad this morning on my way into work) and Justin was able to help me out! He was able to replace my iPhone screen within an hour. If I ever have any issues with my phone again, I'll be back here to see if Justin can help me out! Telling everyone else to come see him too!

Excellent service by Matthew. I called the store with questions regarding the cell-phone repair. He…read moreanswered my questions and scheduled the appointment. I dropped off the phone on the appointment date/time with a quick turnaround for pick up. The cost was competitive to alternative options and the service/quality was 5/5.

This location is new. It has only been open for 3 weeks per the representative. I ordered a new…read morephone online and chose this location for pickup. I received text messages regarding the order status from received to ready for pickup. I stopped in the next day and was greeted by Maria. She was friendly and patient and helped with transferring data from two phones. It was a convenient and easy experience.

Batteries Plus is so convenient and the customer service is truly top notch…read more Every time I have ever needed a battery or bulb it has been in stock. Today I needed batteries for two key fobs, and the batteries were available. The employee quickly installed them and explained the lifetime warranty. The employees are always knowledgeable and they quickly locate the item or items I need. The variety of decorative light bulbs is impressive. I'm going to stop back in and choose some to brighten up my decor. Besides batteries and bulbs this store has so much more. Today I noticed the Rain-X windshield wipers that I prefer. The next time I need wipers I'll find them here.

I just went to check on a battery for my laptop. The team member went above and beyond to check out…read moreto see what my problem is and try to help me resolve it. I left with all the information I needed and felt like I was well taken care of.

Went to this store after being driven away from the 82nd and Allisonville location. Huuuuuuge…read moredifference in service!! At this location, 1 employee (Ryan) was capably and cheerfully managing 2 customers at once when I came in. He managed to make all 3 of us feel welcome and well-served. At 82nd and Allisonville, I saw 4 employees and only 1 other customer. Despite the favorable employee/customer ratio and the wad of cash I had in my purse, this location just couldn't manage to take my payment without being snotty af and so ineffectual that I left in frustration. Hint to Verizon: if anyone comes in and wants to pay the bill associated with my phone number ALLOW IT without further ado. I hereby authorize anyone in the world to pay my bill without having my phone with them and without knowing any super secret spy code numbers.

It was pretty sketchy. Didn't realize until after I bought my phone that they were just a third…read moreparty company for Verizon. They are not Verizon employees. One lady came in after me asking about how to get somewhere on their website. Apparently, she had come in before asking the same question, the employee supposedly wrote down step by step what to do on the website to resolve the issue she had. Well...because the customer came back in with the same question the employee was VERY rude to her and tell the customer about how she wrote down everything the last time she had this same question. I'm not comfortable going back

HORRIBLE PLACE. DO NOT GO HERE AND GET SCAMMED. Ripped us off, drove 3 hours and backed out on the…read moredeal we had through text. Shut our phone off illegally and blamed it on speaking broken English

Got a great deal on a like new Google Pixel phone. Great local phone store with a knowledgeable…read morestaff.

This was a ridiculous experience and total bs! We went to return a modem since we were moving…read more Showed up at 12 pm and there was a sign on the door they would be closed until 3 pm. Frustrated we left and returned at 5 pm with this sign on the door. Basically they were not going to reopen. Don't post a sign with a lie. No other store in the area had any issues...we asked. Total waste of our time!

Excellent customer service!! Mark was so helpful with my printing needs!!! Thanks UPS on Olio Rd.read more