This place is a joke. I bought a screen protector for $60, complete waste of money. It cracked on its own after 2 days and when I tried to return it, they said no. I got a new one delivered from the warranty on it but had to pay $5. How is that free like the original sales guy told me? They sell crappy defective products and screw you over just to make a sale. read more

The Verizon Store in the Pruneyard Shopping Center in Campbell Ca. They are a Bad Business! They lie and are crooks. I upgraded my iPhone at the Pruneyard Verizon store, the salesperson said with my upgrade I get a "FREE" tablet. I said I already have one and I don't need it. The salesperson said "you might as well take the tablet it is free" The free tablet cost me $300.00. I never signed a contract for it, he just handed to me. It appears that someone took a copy of my signature when I signed for the phone upgrade. I want people to know that the Pruneyard Verizon Store in Campbell Ca has salespeople that will lie to your face and make copies of your signature. They have no morals. The parent company doesn't seem to care either, they do not return your calls and give you the runaround and say another department is responsible. I give up and I went in and paid for the tablet. read more

I ordered an item online and chose this location as my pickup store. I went in to get the item after never getting confirmation that it was ready for pickup even though it was 3 days after placing the order. I purchased the item because I needed it the next day. Nevertheless, when I went in the Woman that I dealt with went in back and brought the item out but said it was no problem that they hadn't received the order yet but that she had one in stock instead. She then charged me for a complete new transaction which included non refundable charges (setup and go service) and another item called Redux single raising the bill to 70$ more that I paid online. So i got billed twice and when calling back in was told - I am sorry you are not satisfied and was very rude to me saying Verizon screws up all the time on these - But I don't believe they do. I think this business is deceptive and liars. Serena L and David C are listed on the invoice as salesperson and tenderer. read more

I was so impressed with David Crisanti's tech knowledge, professionalism, and tolerance. I had two recent visits to this Verizon location with new Smart Phone issues. David was patient and so very capable at solving the problem. read more

Extremely poor service danial started answering phone calls when he was assisting us. That is not how you treat a customer ignoring them as they stand there waiting for your chit chatting to stop as you step into another room and answer your personal call. Work time is to work keep your personal life out of it and learn how to do your job! read more

The young man was very helpful and patient with my infinate questions. I also felt like he genuinely wanted to just give me what I asked for without trying to upsell me junk I didnt want! Thank you German for being a helpful and friendly guy! read more

Please don't waste your time going here. I came in on Monday to get help with transferring my mom's service from T-Mobile to my Verizon plan. I had technical difficulty over the past weekend with a Verizon customer service on the phone so I decided to get help in-store. After an hour and a half of patiently waiting with back and forth with an agent on another line, I went home with a temporary phone number and was told that David (the employee who helped me) would call me once my phone was up. It seemed like he was still working with technical support so he told me I can go home and that he'll call me once my phone was up. The next day I called for an update because my mom's phone number was still not ported in so there wasn't service with her original number. I called several times to have someone help me and no one picked up. Then finally a gal picked up but left my phone to the side while she was helping an in-store customer. I would have appreciated to be notified that she'll be right with me and have me hold at the very least. So I called back 2 hours later and was so appalled how mistreated I was. Before the girl answered, I heard her say to another girl, "It's that fuckin' lady again" and the other girl said, "just tell her..(I couldn't hear the rest).." I kept saying hello and after 5 seconds she came on the phone so I requested to speak with David. There was a long silence before she answered, "your phone will be ported in 1-2 days." Just very curt with me and seemed annoyed. I have been a customer with Verizon for over 10 years and this is just unacceptable behavior. All I wanted was an update on my phone and I have never experienced such poor customer service! The manager needs to train their employees properly or hire more qualified employees to better serve our community. I work in retail and I don't treat my customers like that. I'll be going somewhere else to seek help. Just please stay away. read more

This is not a true Verizon store and they will not honor Verizon warranty issues. I went in after my son returned from a trip with a damaged / non-working phone and we had 2 days before he left for freshman year at a university in another state. I explained that the phone had a warranty but was told the warranty was not valid. I debated this a bit but then realized we just needed to get a phone up and working so I agreed to move on. We did an 'upgrade' on a free tablet Verizon had given me (at a true Verizon store, I realized later) and got the phone so we could move on the long list of other things that had to be done that day. We had already waited 45 min to talk to someone at this store! I called the 1-800 Verizon people later to be told that the warranty WAS valid, they just wouldn't honor it at that store. I had to go to a REAL Verizon store which looks very similar but the signage is a bit different. I was so unhappy that the "manager" at the Pruneyard store was so into making a sale that he was NOT HONEST and did not advise me correctly. I'm a true 'sign & die' customer! After trying to determine if I could return it, I was told it was up to the "manager" at this store but Verizon would definitely honor the warranty still. DO NOT GO TO THIS STORE if you are looking for Verizon service and warranty read more

I was excited when they opened because it was close too mothers day, and I was looking for the perfect gift for my wife. I went in and the staff was very friendly & knowledgeable. They worked with me and help me find the Samsung Facinate. She loved it! In fact she loved it so much she went in and got me the the same phone for fathers day! And now I love it! Thanks Bobby and Drew... Keep up the hard work! read more

Wish this rating could be a zero. Completely disgusted with this store. They took advantage of my 18 year old daughter and totally screwed her over. It's appalling. She went in to upgrade her phone which is on our family plan. She called me to get permission to switch us over to a new plan that would save us money and enable her to get a phone for $300 and 2 free tablets, a phone case, and mobile charger. Our monthly bill was guaranteed to be lower even with the tablets included and our data limit would remain the same. They even showed her on paper how our bill would be $54 less than usual from now on. It sounded a little too good to be true so I asked to speak with the salesperson. He assured me that it was a special deal and it was all true. Still not convinced, I handed the phone to my husband and he was told the same thing. I gave her permission to make the changes and she paid them $300 for her new phone. I received 3 different emails from Verizon to explain what my new bill would be - each saying a different amount. I emailed and texted one of the salespeople about it and was told he would look into it and get back to me. He never did. I just got a bill for almost $600. I contacted Verizon directly and looked at the itemized bill. It is unbelievable what these salespeople actually did! They charged my daughter $300, but it was not for her phone as they said. It was for the "free" tablets, their activation fees, protection plans, etc. - all of which were never mentioned to any of us. They then financed her phone at the price of almost $700 and I am being billed for it (which I understand is the common procedure now, but they had told us something different that day). We were charged for the case and charger and there are monthly charges for the tablets as I suspected. And my future monthly bills will be higher, not lower. It's ridiculous. I will admit that my daughter signed all the papers, believing these two crooks. That was a mistake on her part and she has learned her lesson at 18 years old. Verizon corporate is willing to credit me $130 for the tablet activation fees and a few other things but that's all they can do apparently. Obviously, we will be switching to another carrier. I highly recommend that you do not do business with this particular store. Those two salespeople should be ashamed of themselves. read more

Above average service from Chris. Tech support advised me to stop by a VZW store and have them replace the SIM card to relieve some problems with my Bionic. Chris greeted me as I was entering the store. I explained the situation and he was glad to replace it, but first suggested that we simply pull the old one, wait and reinstall it. That appears to have solved the problems. He told me to come back if the problems reoccurred and he'd be glad to replace the card. I then asked about modifying plans. He answered my questions and before proceeding I asked him if he would benefit from my plan change. No, because I would be downgrading plans, but he was just as anxious to help me. He did research for me, gave me materials, answered all questions and offered suggestions. Next - he asked about other possible improvements for my phone. He will do more research and call me. I'm impressed. That's great customer service! read more

Brian was awesome! I was having trouble with my phone and he went out of his way to help me figure out what was wrong and whether we could solve the problem. When we discovered the phone was unsaveable he stayed well after closing to make sure I left with a new phone that I liked. And when he found that the phone that I wanted wasn't in stock, though they'd thought it was, he drove across the Bay the next day to go pick up my phone from another Verizon location so I wouldn't have to. Super helpful, friendly service from people that actually seem to care whether their customers are helped properly and are happy. Thank you!! read more

Why is there only one person working at this store on a Saturday. Has a out to lunch sign 30 min on there but is sitting there on the computer and it's been 45 minutes ..... This should be fun read more

I went there to do a business account update. The worker there were not very friendly. I just asked to get a sim card and they were questioning me like I was doing something bad. I'm an authorized user who cares what I do with the sim card. read more

These guys rock, they are helpful and extremely patient every time I come in. I am beyond grateful!

WORST customer service ever!!! No one is willing to help and they all act clueless! I will never ever ever go to a retailer again. Why do they even have people working there if they don't know how to do anything. Amanda's favorite response is I don't know how to help....are you kidding me?! read more

I have had Verizon for years and loved it for the most part. The charging port on my Google pixel seems to have gotten some dust in it and needs to be cleaned out, nothing major. I don't have the tools and thought I would stop by to see if they would be able to clean it or at least give me advice on what to do. The man who I spoke to was wearing a short sleeved collared red polo with dark hair and was chomping on a child's lollipop. He immediately told me I need to send in the whole phone and use my insurance for them to send me another one and that there was no way to clean my phone, that it's impossible and the only way was to get a new one. Seriously? He couldn't have been more argumentative, talked over me or been rude. Even to the female employee standing next to him who seemed to try and help. I hope the management uses this as a teaching experience. I will absolutely never be coming back. read more

After a headache of problems with the Verizon store on Prospect Rd. I have now gotten an even bigger headache because of what I was advised to do at this store. I cannot even put into words how much I now hate verizon we are shutting our phones off today and going to a different carrier that hopefully treats their customers better. read more

I came into this location to fix my phone. I know they have terrible reviews because they are shady but they are the closest to my house. There is a female customer asking to be helped with two employees. One (Gianni) was talking to his friends and making fun of the customer. She asks to use the restroom and he follows her and listens outside the door so only to report back to the group in the store that she crying and he's scared of her. What... the... $&@?? You should be fired Gianni! This was the most disrespectful, unprofessional thing I've ever seen in my life! I took my business elsewhere. read more

Bought a tempered glass for my iPhone 6 Plus for FIFTY dollars. Ended up finding one at my house to use instead. Less than 24 hours later, I try to return it for my money back and I am told that I cannot get refunded but can exchange for store credit. Their refund and exchange policy clearly states, "All accessories must be returned or exchanged within 30 days of the original purchase. Return or exchanges must be accompanied by the original sales receipt and packaging." After pointing this out to the guy I'm told "because you didn't buy a phone with the accessory, we can't refund you your money back." Instead of making a scene with the guy I had him credit my phone bill for the money and left that place. ABSOLUTELY WOULD NOT RECOMMEND ANYONE TO GO HERE FOR ANYTHING. read more

Long story short, I was in quite the situation last Wednesday. My options were running out & patience was low, but thanks to the guys at the store my issue was handled and I walked out relieved as ever. Transaction was smooth and the customer service was great! There was an unexpected delay on the iPhones I ordered but the guys stayed on top of it, kept me informed, & made sure that I received them by the day they promised me. Two thumbs up. If I had more thumbs, they would be up too. read more

Their was a guy named Robert who was incredibly helpful and gave me lots of info about my phone

DO NOT GO HERE FOR ANY SERVICES. They completely lie to you to make a sale. Omar promised me several things, none of which were followed through with. I was promised more data that was never carried through, I was told my bill would not go up, it went up. Now I'm in a mess of a contract that I can't get out of because of these people. GO DIRECTLY TO VERIZON stores for services, not a third party outsource. read more

The staff, Chase, was low pressure, kind, and professional and worked with me for an hour and half with no complaints. I got my new phone and was out the door. However, after thinking better of my jump from Metro to Verizon, I returned my equipment the next day. The staff was very polite and helped me get it all back with minimal financial loss. I highly recommend this store if you want Verizon. read more

I went in today (Sunday). The girl Marianne was very helpful but the main issue she was the only one working. A guy ahead of me was activating a new phone, transferring over from AT&T. He did not disclose he was a previous Verizon Customer and the systems and customer service lines were taking FOREVER. It was not Marianne's fault. I needed some questions answered about transferring 2 lines over from AT&T and buying an iPhone6 and 6plus which the Verizon website doesn't help with. Myself And another customer were waiting. She apologized and said it's usually not busy on Sundays. My message to the owners/manager. 1) Have 2 people working at all times for customer service and safety issues. 2) turn down the temperature when the AC kicks in-it felt like it was 80 degrees, it was so hot in the store today. It just appears your cheap and not a great first impression on how future service will go. read more

German was very friendly and offered timely service when activating my new phone. I was told I needed to call customer service to reset my PIN since I couldn't remember it but I actually didn't need to do that, customer service was confused as to why I was told to do that. read more

Totally ruined my account I was told to do something yesterday to fix my account.....and today they cannot help me because of what they told me to do!! SO FURIOUS!! read more

UPDATE - Wow, just when I thought this place couldn't get any worse, I am shocked again. Turns out they never placed the order for my iPad. They don't even know what shipping company they use. So they placed the order again (for the first time). I get an email that the device has shipped to the store, and two weeks later, I have heard nothing, nada! I called the store and they say they don't have the device and I need to call customer service. So I call customer service, and they call the store and get the same runaround they gave me. Who knows what the hell this store's employees have done with the iPad. They could have stolen it for all i know. THIS STORE SHOULD LOSE ANY AFFILIATION WITH VERIZON IF VERIZON WANTS TO AVOID LOSING LOYAL CUSTOMERS. STAY THE F$%K AWAY FROM THIS STORE!!!!!! you have been warned. ANOTHER UPDATE - Verizon customer service just confirmed this store sold my iPad to someone else!!!!!! Of course they did, just like they tried to sell me someone elses iPad four weeks ago. This has been a month and a half of the worst customer experience I have ever had. I predict this store will not be around for long. Even before they redevelop the Pruneyard. read more

I bought a Samsung phone, hated it and returned it within the first 14 days. They lost the phone at the store so Verizon continued to bill me for service without ever sending me a bill. I called Verizon after getting an email months later and they told me I had to go back to the store and ask them to find the phone to clear up the bill. Gianni took a copy of my return receipt and wrote my current # down but didn't do ANYTHING about it! Another 2 months later and collections is harassing me over this bill...I went to the store another 4 times and Gianni did NOTHING! I had to go back to the store This morning and thank God a regional manager was there to take care of everything. Do NOT SHOP AT THIS STORE! It is independently owned and they are idiots. read more

People always leave a review when things go bad. What about when things are great?! I love this place. Unlike other locations, they are always available to help! Other locations, you gotta get in a long line! They are always willing to help! I've been to this place at least 5 times in the last 3 years and have always been satisfied with their services. It's about time I write a review since I'm here today again for help. I'm very careless with my phone. It's good to have these guys help out!! read more

I went to this store over the weekend to change my account in my boyfriends name. The staff there was very helpful. They told me I could just call a number to set it up but they would do it for me if I'd like. Both employees working there helped us with all the questions we had. Once the account was switched, they were able to submit my boyfriend's information for his employer discount. I would highly recommend this location. Very helpful staff! read more

Darshan was very helpful! I was having problems with syncing my iPhone with my yahoo calendar and he went above and beyond my expectations. He even reset all my passwords to make it much easier for me to use my phone! I would definitely recommend this store to my friends and family. read more

I showed up right when they were closing and I just figured I'd ask a few questions and come in the next day, but they stayed late just to help me :) read more

I guess Verizon Victra only has a "standard" reply to complaints...so very sad...customer first, think NOT!! After all these reviews/complaints you have done ABSOLUTELY nothing to resolve these issues/problems. read more

This place has got the WORST CUSTOMER SERVICE!!! It's almost comical how bad it is! We went in today to get a phone ported over and the guy behind the counter said he couldn't help us. I asked several follow up questions and he said he couldn't help us on any of it. Finally, I asked him, "Well what can you do then?" to which he responded that he can sell me a phone or accessories and that's it. No thank you! You are not getting any commission from me! I ended up driving to the Los Gatos Verizon store in which they promptly helped me. Never going back to this location! read more

So I signed up just to post this review. The service here was steller. They went above and beyond to help me handle the problems I had going on with my phone. I was dealing with Cassidy Camp and Joshua Jordan. My experience with these guys was awesome. read more

I upgraded my previous phone to the 6S at this location. The associate helping me with my transition was Mariela A. She was intelligent, patient, and well-spoken(not to mention attractive). Her customer service was bar-none, all questioned my family asked about billing and other misc concerns were answered and articulated clearly from the moment we walked into the store, and onto the moment I walked out with my new phone! Keep up the great work Mariela, Verizon is lucky to have you! read more

When inconvenience with customer service on the phone, i entered the store pissed off. Lukily for me there was a gentleman named andrew who was polite, knowledgable and listen to my complaints. He then reffered the issue to his store manager bobby, who listened as well and they both quickly resolved my issues. Thats true customer service, i have been with verizon since it was gte mobile net, and this is why i stick around, this is a new store opened up in pruneyard and when i thanked them all they asked in return was my feedback.Im happy to have a neighborhood verizon of such quality. read more

These guys are great. My phone went on the blitz today, and they were very helpful on the phone, and greeted me immediately in the store. (Shocker!) They helped figure out my issue, wihch was a damaged SD card, and were sorry that they had to charge me for a new one. When it's time to buy my iPhone, this is where I'll go. They made a stressful day a little nicer. read more

Great service from German and Angelo!!! Super friendly/sweet guys who answered all my questions and assisted me with putting a screen protector on my new phone!! Thanks for all your help!!! read more