Liz was so terrific she did a fantastic job she had to help me for like 3 1/2 four hours and she was very patient I recommend her highly

I have been to this store many times and had grown to trust them. Until my last visit. My daughter wanted a new phone. We went to the store and explained what we wanted. The employee gave us a price and said it was the price of the phone. We assumed it was just the phone. Once the transaction was complete he gave us some accessories. We didn't think much of it until we reviewed the email reciepts. We were sold the accessories which we would not have purchased. I called customer service and they said they would help correct the problem. So far I haven't heard back. read more

Terrible customer service, not the greatest coverage and way too expensive for what's offered. By far the worst experience I've ever had with a cellphone company, this specific store is what pushed me over the edge to find a new provider. Rude customer service that have little to no knowledge about their job. I would NEVER recommend Verizon to anyone. read more

Aside from the fact that there is always a wait, we have been given misinformation by undertrained employees who don't ask for supervisor assistance & cause tons of frustration. What would help is if the 3 employees standing around could help in any sort of a way. I like Verizon but hate most of all of the in person customer service I've had to deal with for the last 20 years. read more

Awful.... One of the managers here is an idiot. Me and my husband both work full time and cannot be home to receive replacement phone and sign for FedEx. As an exception the employee said possibly we could have the phone delivered to Verizon store and we could pick it up after work. Which would have worked perfectly. She went to get approval from the manager and he said no. My husband went over to talk to him and explain our circumstances and he didn't care at all. This was a terrible customer experience for us! When a manager has the power to convenience the customer and help them, but chooses not to it's absolutely ridiculous!!!! Don't go here. They employees are nice but bad management can really ruin a business. I've been to the solana beach location and had a manager do everything she could for me. From now on that will be the only location for me. read more

I was lucky enough to get Amanda Glynn today on my visit to upgrade to the iPhone 6+. She was awesome! Explained everything well then listened and understood my particular needs. Such a pleasant transaction that I went home and grabbed the other phone that was due for upgrade and drove back and asked for Amanda (even though it would require waiting for her to finish with someone else) So I knew that I would be taken care of the way I like to be. Thanks Amanda! read more

Horrible service did not address problem and then stuffed us with service we did not want after waiting for over an hour

Went in tonight to get my husband a screen proctor for his phone that we had to get replaced. Walked in and asked the first guy. Well he told me that they didn't have any. He said well I checked last week and we didn't. I work retail and I know that things always change. I asked him to go look and then he came with the statement well its out of stock. It makes me wonder if it really is cause he could have just went back there and showed me that he was really trying to help me. I've been a loyal customer since 2002 and wish that I would have seen more help in the service. read more

Digital Dinosaur walks into a Verizon Store. Only RACHAEL could have so perfectly interceded on his behalf!!! Hugest props to her for patience, class? & good humor while dragging this newish IPhone infant into the present. THANK YOU!!! Architect David H. read more

Chris Martin not only made purchasing a new phone easy, but he also made transferring all of my cherished photos and contacts a breeze! Additionally, he was extremely patient with me, as I'm not very tech savvy at all. I had been putting off purchasing a new phone for several months due to having terrible previous experiences, and Chris turned that mindset around almost instantly. I highly recommend visiting him at this Verizon location, and I've been sure to tell all of my friends and family about my wonderful experience as well. Thanks Chris! read more

Almost the worst service I have ever received. I had to get my phone repaired through Samsung's warranty program, so I was told I had to mail it out myself to Samsung. I would be without a phone for the course of time. A representive allowed me to purchase an iPhone 6 for full retail price to use in the meantime, and did not offer any insurance plans for it while I had it. I was told I would be reimbursed the full amount once I brought it back to the store. I brought the Iphone back in after receiving my samsung in the mail and while driving there the screen cracked, and I was told I had to pay to replace it before bringing it back, and they can't do it. So I had the glass fixed, and they gave me almost all of my money back except for $35 that they said is a restocking fee that would be reflected as a deduction on my next bill... Its not there. I have called the store four times to have this fixed, and every time they say someone will call me back the next day. No one does. No one will even help me. I have complained to customer service and they told me only a manager at the store can issue it back. I have a huge lack of respect for service skills this poor. My time is valuable. read more

Employees are great! Especially William! I was having trouble with a Samsung promotion and they offered to do a phone exchange so I could get my promotion. I can tell these employees go though a lot of crap from customers but they are still very helpful and nice! read more

So I don't even know where to begin... Verizon in Carlsbad on Marron has been my store for 20 plus years, it has gone through many people and many changes most of them dealable. That is until today! I went in last week to get a new phone it was swamped so i made an appointment for 2pm today. I got there around 1:50 checked in was told my Salesperson would be right with me, so I waited. Ran into someone I knew from when the kids were in school we started chatting she had been there since 11am and her issues with her brand new iphone were still not fixed!!! 2:45 in walks Chase apologizes to both of us figures our my friends issue gets her a new phone sets her up to get the new phone up and running and tells me he will help me as well ,I said ok.... by now my origunal guy comes over says he is sorry and how can he help me??? I said no thank you I will let Chase take care of it. Chase gets done with my friends phone and we start on my issues.... he talks to me about the new pixel 3 google phone we work out a deal only to find out there is no stock anywhere so we go to the pixel 3 xl ok cool well when he goes to set it up finds out its the high memory 3xl so more expensive by this time im over it ( Chase is doing everything he can to fix the situation) I grab the mgr Terrand tell him all of it ask him because I am a business account and there is more leeway can he just give me the upgrade at the same price so I can get out of there, we are talking $100 he pretty much blows me off I said seriously????? I cant believe this im outta here he says and I quote (Ok bye!!!) By this time im livid But Chase said Look im so sorry this is happening let me try and fix it for you ( he is so knowledgeable, calm and sincere so I said ok! He found me a phone in oside it will be here tomorrow I am dropping off my phone he will get it all set up and I will come back and get it! If it were not for Chase and his customer service I WOULD NO LONGER AS OF TODAY BE A VERSION CUSTOMER!!!! THANK YOU CHASE... on the other hand Terrand the store manger needs to be re-trained in Customer service. Verizon take note!!!! read more

This is the worst store! Waited 15-20 min while 4 employees walked around doing nothing. Finally got some help from someone, and when he found out I just had an issue with my phone and not buying anything he couldn't care less. Told me to reset my phone, and if that didn't work to go to a repair shop. This is the 3rd time I've had an issue with this store. I won't be going back and may change my wireless provider. We have been Verizon customers for 10+ years. read more

I just want to give a shout out to Will for the amazing experience. Don't get me wrong Verizon messed up my order on the phone for new iPhones and another store kind of gave me the who cares look... But finally going to this store and taking to Will he took care of everything and got us everything we needed. Thank you Will and your probably the only reason I am still with Verizon after all the issues before seeing you. I guess if Verizon has people who care like him I will keep the service, but I will ensure to seek out will for any issues. read more

Verizon, I hate that for a simple cell phone charger return I have to wait 20 to 30 minutes because of the check in process. Would have taken the client checking me in 5 minutes to process this simple return especially since no other customers were behind me to get checked in. Even more frustrating when an additional staff member walked out on the floor only to stand literally right in front of me and wait for other customers that are not coming in. We will now spend the next 20 minutes starring at each other. On the positive side. I still made wise use of my time by writing this review. Glad I'm not a Verizon customer! I hate this wanna be apple store like process for the simple task. My time is valuable dang it! read more

For such a big company, their service centers fall short. The biggest problem is the waiting time. Even going in the middle of the day when there arent many customers, the wait is excessive. Employees standing around pecking at their phones and computers and chatting with each other makes the wait more frustrating. Ive been with Verizon over 2 yrs and my Iphone just died. They pretty much didnt care unless I want to buy a new phone at retail prices. I bet one of the other providers will be glad to have my business. read more

Went to this store this past Saturday to see if anything could be done to lower my monthly bill (have been with Verizon since 1997, when it was called AirTouch). The sales associate, after I told her this was my primary concern and the reason for my visit, only talked about and suggested things I could add to my account!!! That would raise my Monthly Bill, even after reminding her of my concerns multiple times, she simple rattled off about getting a new phone and other services, never even attempted to look ways to lower my monthly bill. I'm Going to switch to AT&T this coming up weekend. Unbelievable! read more

Super disappointed in the customer service here today, which says something cause it takes A LOT for me to write a bad review. My husband and I walked into to upgrade my 3 year old iPhone for the new iPhone 6 plus. It was out of stock which I figured it would be and had no problem waiting for a new one. Here it where my complaint lies: 1. My "free" upgrade was no where near free (almost 400.00 charged to my card upon leaving). 2. The guy who helped us clearly cared less for our customer experience and I'm guessing even less for his job. 3. Lastly, the amount of time, hassle and attitude it took for me to get a new phone was ridiculous. Why do they even have stores if you can do this online and avoid the horrible customer service! Needless to say, I will not be back and will make sure my family and friends that Verizon "values" knows not to go there as well. I will also be forwarding this to corporate! read more

Today, I went into Verizon and yet again had to get another refurbished replacement phone of the iPhone 6. I am going on my THIRD one. I am upset over the fact, that i had my 2nd phone for no more than a month before it was stuck a hard restart screen. They saw no physical or water damage and returned it and sent me a new one. A few weeks later i received an e-mail of having to pay $300 for the OLD REFURBISHED PHONE. Thats half the price of a new one and its ridiculous. I get my next phone and within a couple of weeks no one can hear me when they call me! And again, i am back in Verizon to the point they can't fix it. The only good thing this time, the Verizon worker-Alex, was very helpful and checked to make sure I would not have to pay for damage for this next phone. He was sympathetic in the whole process and at least made an attempt to see if they could waive the $300. Which they couldn't. In all I am still stuck getting another phone yet again (hoping the third time is the charm and i have no more problems) and still with a bill of $300 dollars because apparently the Verizon Department where they fix up old phones can't get their shit together. read more

I find getting a new cell phone about as much fun as shaving my head with a cheese grater. So when my old one was dying I dreaded the process of reloading apps, resetting passwords, etc. Easy, I know, for Apple, but I wanted to stick with Android. I got the new Google Pixel (I love it). The guys at this Verizon store worked their butts off to transfer everything from my old phone and even come out to set up my Bluetooth in my car. They were professional and gracious from start to finish. Doug, in particular, worked hard for me. And, the complaints I see about waiting time are silly ... just make an appointment. Even though the store was crowded, Doug connected with me in less than five minutes. read more

I had great service provided from the manager at this location, Chelsie, I believe is her name. I had been dealing with horrible customer service at the Clairemont Store. Very long story, however Chelsie and her associates fixed the issue right away and were very kind. I was shocked that the issue was that easy to fix, as the Clairemont store made a very big deal about it and were absolutely rude and unwilling to help fix their mistake. read more

My Dad who is 71 went into version to pay his cell phone bill. the rep that helped him was Jesus Rivera. He was lied to! talked into taking a home phone he didn't want or need was never told he was signing into a contract or how much it would cost. the only thing Jesus told Dad was its free try it for two weeks. I'm told Verizon does not make any exceptions once you sign anything even if its under false pretenes. Dont let your parents go to Verizon store's alone thats how they make all that money. They lie and mislead and cheat the elderly. they do not take the time to explaine anything cost or contracts. BEWARE OF VERIZON read more

I agree the kiosk process sucks. They use it to herd you or make you wait if you are willing to wait. The appointment bracket in the process is a big fat way to filter in the regulars and friends. No names are posted on them when you enter, but when someone comes in and bullies their way in they tell the other patient customers that that person had an appointment. (if they had an appointment then their name would have been in the appt. bracket on the monitors in the store) Don't go without an appt., don't expect first come first served! read more

My second time having this amazing lady Kelsey Phillips and once again she's blown me away with her outstanding customer service. She totally goes out of her way to show us the best deals and best savings. . Explains everything I ask and more. . If only I could have this high quality of customer experience everywhere I go... I highly recommend if your visiting this store you ask for this gem by name. . read more

So slow!!!! Try going during non-peak hours? I ended up waiting over an hour. After a certain amount of time waiting, I was committed. Never again, though. read more

My sister and I went into Verizon two weeks ago. She wanted to buy a new phone, and give her old one to me! We had the GREAT PLEASURE of having Sofia help us with our situation. She is AMAZING!! She is the sweetest, most patient, helpful employee I have met in many years. She spent ALOT of time with us. She is very professional, and very pleasant. Please thank her for me for making our VERIZON EXPERIENCE a great one!!! read more

I ordered 2 Droid 2's & an LG Cosmos back in July 2011. They sent me 3 Droids. I sent 1 Droid back when I received the Lg Cosmos. I have now called them 8 x's! They say they received the Droid 2 on 8/18, but still haven't credited my account. I have only used Verizon as my Cell provider, but once my contract is up I will be switching carriers. THEIR CUSTOMER SERVICE DEPARTMENT SUCKS! read more

Thank you NOAH and ADAM for answering so many of my questions today re my Samsung4 . Firstly, I was pleased that there wasn't a long line - you took me right away. Secondly, Noah, you spent a good deal of time with me and didn't make me feel rushed; Adam, you and Noah worked well together to fix the last 'stumping' question I had which made me feel very satisfied with VZN service today. Tx alot! read more

It was a great experience! I was assisted by the manager Jose, he was very helpful with all of my concerns. I definitely recommend checking out this verizon over others because I've been to quite a few different locations and this location has provided outstanding assistance. Thanks again! read more

This store on Marron Rd in Carlsbad CA is doing a disservice to their customers. I was not clearly quoted in the price plus tax for two phones. Worse, I returned to the store the next day, but my sales rep was not there so I would have to wait until he and a manger could review the situation. 5 days went by and no call. I called back instead and waited,on hold, 40 minutes to talk with a manager. It could have more had I not gone to the store while still on hold. The manager could not explain why it takes at least 40 minutes to hold. I was later called by the manager and informed of a credit, which is apologetic, but corporate and customers should know that this store lacks good customer service processes especially wrt customer communications. read more

Just walked in to get a verizon hot spot that is no longer picking up internet signals. So many employees yet we are waiting over 30 min with a toddler. We called to ask if walk in was recommended and was told that Saturday night was slow so it was fine. This location is not recommended due to slow working employees. read more

Alex A is the sales specialist par excellence! I had a wonderful experience upgrading my phone and getting a new plan. Alex explained everything so well that I came away feeling comfortable w/ my new phone and accessories. Customer service is so important these days and Verizon is fortunate to have Alex represent their brand! read more

Patient, excellent service selecting new device and transferring service. Thank you Kelsey Phillips!

This store is horrible. It seems everytime I visit this store there is an issue with their employees. This most recent time, I was waiting for a very long time while many employees were just walking around the store. There were no other customers being helped at the time. One employee was just hanging out with one of his friends chatting about cars instead of trying to help a customer. A lady started​ waiting in line behind me and after 20 min she asks if anybody will help us as I've​ been waiting even longer than she has, and asks if a supervisor can come over. A woman employee just laughed and walked away. The manager eventually came out and defended the chatting employee for trying to "make a sale". On my previous visit,​ a month before, I needed a phone replaced and they kept the​ old one it saying they would ship it out. I get a call a week later asking me to pick it up because​ I was supposed​ to ship it out​. Every time I visit I think they will improve but they just don't​. Just waiting on my contract to expire to leave read more

I had been fed up with contracts, but of course, could not afford the cancellation fee. And I needed to cut my monthly bill ASAP. Not only did Jeremy help me get out of a contract, he figured out how to cut my bill by $57/month AND I got a new phone! I usually leave the Verizon store feeling like I had no idea what I just signed up for, but this time Jeremy explained everything to me in a way I could understand and really took the time to help me exactly with what I needed. I will only make appointments to see Jeremy from now on. I really appreciate his friendly attitude and helpful customer service skills. read more

I took an elderly friend with a walker to get a new IPhone. The manager denied her use of the bathroom. He claimed that the restroom was not ready for disabled people and that she could fall causing Verizon to suffer from a financial loss. He told us to go down to Marshall's to use the restroom. I pointed out that my friend could not walk that far. I asked if his place of business conformed to requirements for people with disabilities. He just stated again that the restroom was not available. My friend was humiliated. We were in the store for over an hour. The bathroom does indeed have a bar for disabled people. Do you have an elderly mother or father? How humiliating if they have an accident in public. Just plain cruelty. read more

I went into the Carlsbad Verizon just to get another set of earbuds. They didn't have anything out on display I could pick up and buy so I had to wait 20 minutes for someone to go "find" what I wanted and then another 10 minutes to complete the purchase. That's a half hour of my life I'll never get back. Next time I'll just go to Best Buy. read more

We had ordered a couple of iphone 6+ and when they came in Rj was there to help us out. Grey customer service and the new store isn't too busy read more

I love this Verizon location because of Westin N who is always able to meet and surpass my expectations. Numerous times I have walked out having saved money on my plan/phone because he take the time to see what I need and how my family uses their phones. Westin has infinite patience and expertise. We will keep buying our phones at this location for as long as he is there!! read more