I bought a phone for my son and asked the employee to transfer his number from his old Verizon phone to his new phone under my account. She told me that they could not do that, and assigned a new number to his phone. I gave her his number to check, she went into the back room for about 10 minutes, and came out saying they couldn't do it. I knew she was wrong, and it took me 90 minutes on the phone to get his phone number back. Apparently, the sales folk make more money to assign a new number. She never accessed his phone number to check, which I thought she was doing in the back room. On top of that, Verizon charged me another line, $40.50, which they don't want to credit back until the next bill cycle. What? The manager, Alex, was given my number to call me. When I didn't hear from him today, I called. "Oh, he's out today and will be back at 11:00 tomorrow". What the hell kind of customer service is this? I've had either 4 or 5 phones with them for about 20 years. If I could get out of the contract without being ripped off, I would. Update: It's been 9 days since I wrote this review. The manager never bothered to call me back, and my auto payment took the $40.50 out of my account. It's hard to fight such a huge company. I work 2 jobs and simply don't have time to fight this. They win. read more

Got fabulous service from this location tonight. My boyfriend needed a new phone on short notice. He bought it online and we were able to pick it up within an hour at this location. We walked in a half hour before they closed and the associate stayed late with is to make sure he was happy when he left. Great customer service! read more

Whatever you do, do not fall into the "we'll cover the transition if you switch over to us" trap. In the end none was covered and they make it sound like an easy process that they will take of but no, you have to figure out all the steps on your own and pay the near $500 switch out of pocket and now you're stuck with service that you thought would be better but is still just mediocre read more

I was so disappointed with the service today. I went in trying to see about upgrading my iPhone from a 7 to a newer model. When we first got there we checked in with a really nice guy (I can't remember his name) and waited for about 15 minutes or so. Then a guy named Ahmad came out to "help" us. I had a lot of questions because I wasn't sure what phone I really wanted they just have so many new iPhones now. Right from the moment I started talking to him about my concerns and my questions he seemed annoyed and burdened by me. He also kept checking his phone very often and I swear I caught him rolling his eyes a few times. It seemed like he wasn't even listening to me and just wanted to get me out as soon as possible. His whole vibe got me so frustrated that I ended up leaving the store empty handed. I've worked in retail/ customer service for years and I could not believe how Ahmad treated me. Really bad experience. I wish I would have complained to a manager or even asked for another person to help us because the rest of the workers actually seemed nice and like they would be helpful. read more

Verizon Wireless is hands down the best cell service available. The network is amazing and the other services DO NOT come close. I've had them all and although Verizon is a little more costly, it is well worth every penny. Most of the customer service can be taken care of over the phone, so if you do need to go to the retail store make sure you expect to be there for a little while. They can get very busy and sometimes they need to spend lengthy periods with each customer. My most recent customer service experiences have been great! I ordered my upgrades over the phone and activated them myself at home. I did need to go to the store to have phones switched to different lines, and they were wonderful at the store and I was taken care of in no time! read more

Worst costumers service ever! After waiting a long time for my turn, I asked Juan if they had a bathroom and his response was, " go to Marshall's, we're not a restaurant. " I had purchase a battery pack that cost me over $100.00 and it stopped charging and it was still under warranty, they would not replace it for the same kind, offered me something a lot cheaper and less power. Never coming back to this store. read more

This place is professional and great with customer service. Also selling great products. I am staying with Verizon.

This store has miss represented the mobile phone service. Their representative will try to sell you service you don't need. I was informed that my month fees would not increase. This was false....my bill did increase because the manager of this store did not apply the special promotions. The store miss informed me just to sign me to contract for two years and took advantage of this senior citizen. Avoid this store. read more

I've been to the store several times and I have different reps but all provided excellent service!! I've gone in frustrated and left satisfied with the problem fixed. I would go here over the other retailers....hands down! read more

Tried to get me into a new service contract when it wasn't necessary also couldn't activate new phone because "computers" were down. Had to call customer service and they directed me to a verizon store closer to the I-15 freeway which got me in and out. Also got quoted $65 for a phone cover/ protector and found a brand new one online for under 40.. Check other stores first read more

Had to let everyone know of the OUTSTANDING customer service I received at this location. Although there were major complications to our bill, not on anyone's part there, this issue was resolved today after two months. The employee that worked so hard to keep us a customer and make things right was Glenda. Glenda never stopped texting me and working on our account, she even answered my calls on her days off from work. If it hadn't been for her impeccable customer service and her genuine care to make it right, I would have throw the phones at the window. Glenda thank you for loving your job, some people just don't know how to do customer service anymore, you should be teaching the class. You are awesome, thank you. read more

Very helpful and friendly. They hooked me up with a great deal when I signed up, and they were very quick to help me out when my phone turned out to be defectoid. read more

Customer service was great! They only reason I give 4 stars instead of 5 is due to the fact the Verizon is a money hungry company that loves hidden fees! I like how well I was treated in this store. read more

Worst Verizon store....EVER! I've always been a fan of the Verizon customer service, but you won't get that at this store. If I could give zero stars, I would. I called Verizon Customer Service on February 2nd and they were able to straighten out some, but not all, the errors made in the store. I was told to expect a call from the store manager. It's almost 4 weeks and I never heard a peep. The only reason I'm remaining a Verizon customer (of 20 years!) is because of the associates (Peter and Gene) that I spoke to on the phone. They don't work in the store and nobody ever answers if you try to call the store. There are many locations for Verizon retail stores, so drive a few extra miles and get the service you deserve. read more

Ended up having to wait a long time to be served and then on top of that the guy that did serve us was in a bad mood and super abrupt. Needed a replacement SIM , said they don't sell them. We weren't looking to buy a new one - just wanted to get a change to fit a different phone we bought. Not happy with the service. read more

Excellent customer service and great coverage.

To be honest: Shitty customer service. "we strive for 9's and 10's" - Employee who did nothing to listen to our needs when we were in a rush. I'll elaborate later... read more

Osman is the man!!! He excels at customer service and is patient. Took an hour and a half but I walked out with a new phone. If you go to Verizon ask for Osma, trust me he will find a way to help you. Thanks again Osman you rock!!! read more

I came in to help a friend return his recently purchased IPhone. The service was swift and efficient. I was so impressed I asked the guy helping us what it would take for me to switch my iPhone from Sprint ( horrible) to Verizon. Within about 20 minutes- I had a brand new iPhone, brand new case, protective covers(3), a stylus pen, a car charger and a nifty stand alone charger. I did not spend a dime - in fact I still had a $55 credit towards my first bill. THIS is why I love Verizon and will never leave them again. Thanks Chris Martin for the stellar service. I am soooo impressed and happy!! read more

Great experience at this store. The sales rep Osman is just so amazing, honest, energetic and outstanding to deal with. He goes above and beyond great customer service. His desire to help in anyway possible is very hard to fine with other sales reps. He helped me finding the best phone, best rate and best plan for my business needs. Thanks Verizon for having such an outstanding sales rep there. read more

Went there last night. Noah's the man! He can get anything done for you. In and out in 10 minutes.

Way better experience the last few times I've been in here. The staff gets you in and out as fast as possible and they are always friendly

Had a cracked screen protector. I was greeted promptly, had a little wait about 7 minutes and was then assisted by Chris. He rocked! Told me my options, replaced the protective tempered glass screen. He didn't like how it looked so he got another one and meticulously installed it. Charged it to my account and surprised me with my 25% off education discount. I strongly recommend Chris and the protector that has the unlimited replacement warranty through Zag. read more

This is a review of the store on Marron road and not Verizon overall. The sales experience here is akin to dealing with a slimy used car salesman - up to and including the "I'll talk to my manager and see what I can do" trick. My wife and I were purchasing two phones - an upgrade for me, and transferring her from another carrier to Verizon. Between the two phones, the activation fees, sales tax on full purchase price and whatever other fees they add on, we were looking at around $400 in purchases. Then it comes time for the salesman to try to sell an accessory package and this is when things get really bad. Verizon accessories are so way overpriced in the stores I would never consider purchasing them - but they just won't take no for an answer. They even told us that if we didn't buy cases and screen protectors from them our account would be coded so that the warranty on our phones was invalid. When we still said no, the salesman had his "manager" come over to explain it to us again. Again we said no, again we were told how delicate our phones with were and our warranty would be void without purchasing screen protectors from them. Even after we said no again, he then moved on to a high pressure car chargers sales pitch - and told me if I used a charger that wasn't sold by Verizon it would overheat the phone and void the warranty. At this point we gave up and walked out disgusted - and went to a different store without purchased anything. Because they were so high pressure wanting to push that $400 sales to $500 - then ended up with no sale at all. In the end we went to another store. We let the salesperson know up front what happened at the other store and that we had walked out. When we told her the story, she asked if it was the store on Marron road. Apparently this is a common problem. We did end up getting the phones from the second store. And yes, she did offer to sell us accessories, but after we politely declined - she moved right along with the rest of the process without high pressure tactics. read more

Went to this store on a Sunday afternoon to turn in my daughters broken phone. There were 12 other customers in front of us. We had to wait almost 2 hours to get served. I asked the the store manager (Christie) what is going on. She told me about a computer problem they had in the morning. Looking at the reviews on Yelp it becomes obvious that today was more the norm than the exception. I mentioned to her that they are simply understaffed. I asked how i can file a complaint. She gave me a number. Calling that number i was told that this is the regular customer service number and that I should try the website...... read more

I had to go in to replace the second phone my son lost in a year. Since I was out of upgrades, replacing my iPhone would have been ridiculously expensive. Philip helped us out and was completely honest and saved me money. Evidently, he sees a lot of high school kids come in looking to replace lost or stolen phones. Since they know the parents will save the day, they aren't as careful with them as people who pay their own bills. Good to know. Good to know there is someone I can trust next time I go in. read more

Stay away, even if you have to drive to a different location it will be worth your time. The supposed manager sits at the front door greeting people and completely lied about being able to return a phone. They gave us the run around on three different occasions. I would never recommend this place. Go some where else. The Carlsbad village location had much better customer service! read more

I have been a long time Verizon customer and have been pleased with the service. While taking the winter off from Wyoming, I am staying in sunny Carlsbad, California. I bought a new Apple computer and have been trying to coordinate my phone and all of that. I got very confused about a problem I had with photos and Facebook and really I was stuck. Verizon personnel have always been helpful, but honestly, Isiah from the Carlsbad Verizon store, was so incredible. He went beyond helpful to teaching me and saving me from pulling my hair out! He makes me a forever Verizon customer! read more

Would recommend staying away from here. If the wait isn't bad enough, they don't disclose the pricing and their bundling of accessories. They know you are will to spend $200 on a phone and with the edge plan they make sure you walk away with $200 of accessories that they present as being part of the package and thrown in when they aren't. Stay away read more

It IS improving! And if you look at my reviews, I simply tell it like it is. It's good to see the store getting itself together. Let's face it, the people that work at the corporate store are Verizon's representatives to its company. It's good to see higher quality. Less scamming. read more

Had an excellent experience putting together a family plan with our sales specialist David in Carlsbad. This was a really nice change since I'm so use to getting mediocre service when it comes to service providers. David was extremely knowledgable, answered questions quickly, and was able to break down the family plan in full detail without any confusion. If you are looking for a new service provider I highly recommend going in to the Carlsbad Verizon Wireless location and specifically asking for David. However I do see quite a few negative reviews on here about how the sales team is outstanding but the customer service is a bit rough to deal with, hopefully I will not be coming back to edit this post negatively. I guarantee, personally coming from Sprint, you will not be disappointed with the service that Verizon provides. It's just fact that they provide the best service, e.g. in the carlsbad and surrounding areas there are 70 towers for Verizon compared to four that AT&T provides. read more

A $600 phone on warrant is defective and they are offering me to exchange for a refurbished phone .

I'm very disappointed in the level of service from Verizon. People walk around, with tablets, and don't do anything but belittle customers. I had to come in and do a simple exchange, which our sales guy Gary said we could, but Yesenia is making it difficult. Gary told us to bring in product once we get it delivered, and we will do an exchange for it. Didn't happen. Between lack of communication with Gary and Yesenia & my frustrations with the lack of service in the store, I'm so over Verizon. read more

I have been a Verizon customer since 2000. I have always had excellent customer service over the phone and in the stores. This store in Carlsbad is hands down my favorite. I don't not shudder when I need to physically go in to this location. Ever. My phone was stolen on Monday, by Tuesday at noon, I had a new phone (and a new iPad ) with a stellar new plan! Chris Martin, the Solutions Manager, was absolutely a breeze to work with. He is knowledgable, articulate, great sense of humor, a wiz with the apple products, and compassionate to my situation. It is no wonder that he is the solutions manager, he managed a fabulous solution for me!! The store is clean and efficient. Thank you Verizon for making what could have been a painful experience pleasurable. read more

I don't get all the 1 star reviews. It's a cell phone store, people! They aren't going to feed you caviar off a silver spoon. The staff was nice enough, the wait was less than 3 minutes. My only complaint was Andrew, the sales person, saying the iPhone 4 I was hoping to trade in was worthless. I had been told by several other companies it is worth at least $100. He also called iPhones a "bandwagon" -- which was more funny than annoying. read more

Today I had the pleasure of receiving impeccable service from David Vorenkamp. My elderly mom who is , to say the least, technically challenged, was interested in upgrading her iPhone. Lucky for us David was there to help. David was so extremely patient, and respectively kind in asking questions without sounding condescending. He spent over an hour with us, making sure she understood what she was getting and how she could reach out to him if needed. No amount of words can describe how grateful we were to have encountered David today. Verizon is lucky to have this exceptional employee. Thank you ! read more

My husband and I just went to the store with all intentions to purchase a phone. Actually we intended to purchase two phone up because of the immaturity and arrogance of the sales associate we decided to take our business elsewhere. We have both been in the consumer electronics business for over 15 years and people like this guy are why everyone has a bad rap in sales. He didn't listen to anything we were saying was answering questions quickly like he knew all the answers when clearly he did not and after requesting a manager to to come out and speak with us we were shocked at 1) How sloppy the manager presented herself and 2) she wanted to hear nothing about this guys bad experience with us. He was frustrated when we questioned promotions and couldn't compose himself and honestly lost Verizon business. Sad sad day for Verizon. read more

This location used to be fine. They used to have knowledgable salespeople. But now it's filled with a bunch of undereducated individuals. They speak as they know what they are selling, but when you start asking the questions that matter you start getting a bunch of contradictions. For example they'll tell you how much you'll pay for a phone up front versus how much for a monthly charge, but when you do the math and explain how it doesn't add up their explanations fall apart. read more

Long wait only to be told that they could do nothing at the store, but would send me a replacment phone

Um can you get off your phone and help us.... Also they didn't even know that the HTC One came out that day, how do I as the customer know it's out and you don't? read more