WORST CUSTOMER SERVICE EVER!!!!!!!!!!! The "Waiting List" at this store is horrible! We've waiting for about an hour. Supposedly they "lost our spot" When you come here expect to WAIT a LONG time! What happen to version it used to be good? Well, let me see they have a crappy as customer service. When they finally helped us we literally talked to the guy for 30 seconds read more

Staff was standing around while customers waited to be served by the staff. Service person was incompetent. I do not think the staff cares about the customers unless the customers are buying an iPhone. read more

Just had the best experience getting an upgrade and Kelsey Phillips has an amazing knowledge of the product as well as discounts. This is my second visit in the padt 6 month and i would highly recommend asking for this lovely young lady! I have been a customer since it was called Airtouch read more

I recently was given a used popular phone in excellent condition and additional assessories. It was a phone from another carrier. I just finished my contract with Verizon and I was free to go anywhere else. However due to the excellent customer service I received from Michael and Alex, I am staying with Verizon. They worked with me to get the best phone to fit my budget, with all the features I needed/wanted. Also without being pushy they also offered information on other services and devices. If you are looking for a professional atmosphere, great customer services and great products, go to this place. They also have a great coverage area. read more

I usually dread these kind of stores but have to say that I had a pleasant experience at this location. I like that somebody checks you in when you enter while you wait for a representative. Dan Kunkle helped me out and was knowledgeable about the available phones and very patient about my crazy toddler running around distracting me. Everything was taken care of fast and with a very happy attitude. read more

Love them, been a customer since they where New York Telephone in NY....Great reception on my cell phone... read more

Verizon - Be prepared to wait for anything - Mobile Phones Near Me - Carlsbad, California

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My wife and I needed to add a line and buy a phone on our account. We also decided to upgrade an existing phone. When we arrived we were immediately checked in. The wait was about half an hour, which I felt was reasonable considering the technical nature of the business. Once we were called the gentleman that helped us was very knowledgeable, helpful and courteous. All told I was very pleased with my experience and purchases. The only downside was I could not just pay for my phone, but had to roll the cost into my monthly payment. read more

I switched to Verizon and had to buy a new phone bc they could not activate my iPhone 7 Plus with Verizon which was fine. But now, they have locked the iPhone 7 Plus as lost or stolen. I purchased it from the Apple store and I have receipts. My mom has been using this phone and now can't use it bc Verizon blocked it. I've tried clearing it all out and even called Apple for help. Apple three way with me and Verizon and the Verizon rep hung up on us and never called me back. I came to the Apple store twice and they have terrible service. I asked for the manager and they said he was busy but will be right out. 30 minutes later and nothing. In this time no one asked well let me try to help you. Nothing. Useless. Now I am stuck with my locked device that I paid $1000 for and will be changing companies bc the service here is terrible! read more

Hooray for Horacio at Verizon in Carlsbad. I went in with a bad Sim card and a bad attitude. Who wants to spend their lunch fixing a phone that is not even a month old (iPhone6)? Not this gal. I was expecting a long wait and rude service based on other reviews and I experienced neither of these. I waited about 10 minutes and Horacio replaced my Sim card and we even chatted a bit. For future customers -the H is silent so his name is pronounced Oracio. In the end I decided it's not just Verizon that needs to train their employees to be nicer -we, as customers need to be nicer. Buying a new phone, getting one fixed or trying to figure out the best plan is not fun and I'm guessing most people go in with their fists up. So in an effort of peace and sympathy for a sales job that must be emotionally draining...let's collectively put or hands down and try to be nice to each other. I gave 4 stars because there is always room for improvement. Smile, Verizon workers because you catch more flies with honey and it doesn't cost you a dime! read more

Terrible service came early afternoon was told I needed an appointment came back at appointed time. Then found the door guy Michael took in a guy without an appointment before us. The door guy made us stand outside in high 80s temperature for about 10 minutes before recommending we go to our car for air conditioning. Then would call us when they could allow us inside. Pure bullshit. I would consider dropping this overpriced carrier. With extraordinary poor customer service. read more

I would do 0, if possible. I was told multiple times that my bill would be $10 off if I signed up for autopay then fought for 2 months to get it enacted. I had to call 6 times and was told my account wasn't eligible for this discount, given the runaround, took 1 hour to get a manager on the phone, who said they couldn't do anything since my account wasn't eligible. I told them I had screenshot proof my account was eligible and only then did the manager give me the proper reduction in bill. Shady, don't trust what they tell you. Not only that, the Carlsbad store setup my account without any of my information properly input which cause huge problems to correct. Bad service, shady practice, they tell you what you want to hear then don't provide what they promise. If you use verizon- get EVERYTHING documented, don't leave the store or let a manager off the phone without having documentation of what they promise for pricing and details, get them to guarantee in writing before you agree. If I didn't have proof they would have not honored their promise. read more

The male employee with the red hair is extremely rude and condescending. Pretty sad that this is the guy we had to deal with and this is who Verizon chose to have work for their company. Won't be going back to this location ever again. read more

This store should seriously be shut down!! THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED....MULTIPLE TIMES!!! I have been in this Verizon store about ten times this year and I am so fed up with having to go back there! I had originally gone because I had a broken phone covered by insurance, the guy working smooth talked me into buying a new phone with a package deal...should have known they are all scam artists. He said the phone would be about 49$ a month and also included the HUM which was supposed to be FREE THE FIRST YEAR! Long story short, I am paying about 75$ each month for my phone bill and another 10 a month for this HUM I do not even use! I ended up going back to the store and showed the new manager (every time I have gone in they seem to have a new supervisor or manager, and there is never a GM on site) the contract I had originally signed with the previous employee's notes on there saying the amounts, clearly showing I was overcharged for months now. He quickly offered to cancel my HUM, which was nice so I gave it back to him. Then he also assured me that after the next month my phone bill will go back down and I will receive a credit for all the months I was overcharged. GREAT! ..or so I thought...Here I am, almost a year later, STILL paying over 70 a month for my phone bill, never received any sort of credit like I was promised, never received an email or a phone call back from the last manager I talked to (I'm sure he probably does not even work there anymore) AND I am still being charged for the HUM that I GAVE BACK TO THE VERIZON STORE!! BIGGEST SCAM ARTISTS I HAVE EVER COME ACROSS!!!! Also, If they talk you into buying one of the MOTO Z phones or any of the newer phones with the type C usb...BE AWARE they do not even sell the adapters at there store so when the one that comes with the phone stops working after 2 months, good luck finding a replacement anywhere!! I had to run all around town trying to find it and the girl at the verizon store just shrugged her shoulders and said she doesn't know where they sell them!! They totally lied about this as well and told me EVERYONE would be using this type of charger now, "it's going to be universal for all the new phones", but a year later and I have never seen one person with this same charging port!!!! BEWARE BEWARE BEWARE DO NOT GO TO THIS STORE! read more

After years of being gouged by these folks, I decided to change to TPO moble ($25/month for much better service!) - I could not remember my account PIN with Verizon, so I was told I had to go into their corporate store to reset my account. The store was crowded and I could not tell who was working unless they were behind a counter - and those folks were busy selling merch (understandable, I suppose). I asked for assistance and they told me to "check in with the girl" - which was a young woman, NOT wearing any sort of clothing that would identify her as a Verizon employee - just sanding there. So I approached, saying "I didn't know you worked here" - to which she responded it "Yeah, I just stand around here. What do you need???" - I told her, she said "go wait, we'll call you". And I waited. And I waited. Other folks, shopping for new phones came in and were helped. And I waited. So I finally approached another guy who seemed to work there and said "look, I have to get back to work. I have no time to wait. I just need to reset my account - that's all." He helped me but was hardly friendly about it - and then said "I shouldn't have helped you, you have to wait!". As of this afternoon I am free of these bloodsucking jerks. I encourage everyone to cut the cord with them and AT&T - they are simply terrible. read more

This place is always super packed and the wait is always super long. I feel like I am at the DMV because I have to take a day off to get anything done. The customer service is definitely under par as the reps do not seem to give a hoot about us when we are waiting. I really like the service on my phone which is why I am not rating this place one star, but honestly, this store definitely in particular is TERRIBLE. Yeah I said it. - Danielle read more

Came in here for a quick replacement SIM card for my phone, which had been lost. It was free to replace it here at an official Verizon location vs. $10 at one of their authorized retailers. Took about 15 minutes and everything was set up and ready to go. Thank you! read more

They will tell you whatever they think you want to hear to make a sell and keep you with Verizon. I switched because I could stand their deceptive standards. Excessive charges for any thing without telling you in advance. Do not go to Verizon. Go to google for less than half the cost and have international service. Even AT&T is better. read more

Hold onto your wallet! They will do everything to upsell you phones and accessories that you do not want or need. They will not take no for an answer. If you say no to the sales person, the manager will be called for the hard sale. Be aware also that they will sneak insurance into your purchase without asking. This business is unethical. Stay away. read more

My mom and I visited the Carlsbad Verizon intending to return a cell phone that was purchased as a gift for my Uncle; however, after speaking to Gary (solution specialist) we ended up keeping the phone! It is an SE and I thought it was too old of a model to be of use. We just wanted a starter phone... to see if my uncle would like a smart phone. Gary could have talked us into a more expensive phone, but he was HONEST! The SE is an adequate model for a "trial" first cell phone. Gary was very knowledgeable and helpful. We were also greeted by the manager of the store, Christy, when we first arrived. She was also very friendly and as we were leaving we spoke again...she made sure all was well and thanked us for doing business at the Carlsbad store. Great service! read more

The rep Doug was amazing!! He is an example of what a great employee should be. He went above and beyond in going over every detail in getting a new family plan. He assured me I had nothing to worry about in regards to extra fees and changing to Verizon. I will admit I was a little spectacle about changing to Verizon but having him spend almost 3 hours with me and going over every detail and question I had, it assured me I was doing the right choice. Thank you Doug for your great customer service provided!!! read more

Worst experience ever.! They gave my husband a bad inventory and they would not take their phone back. The manager Alex argued with me that it was our problem and send me to Apple Store to fix it. We will never go to this store again. read more

Just have to say.....EDDIE @ Verizon is the best! The customer service he has provided my self and our family has been outstanding. He is patient, listens to our concerns and so helpful! Can't speak for any of the other employees.....have only dealt with him. Thanxs Eddie! read more

I went to Verizon over Christmas break, being home for the holidays. I am a very busy grad student in Virginia, so you can imagine when my phone malfunctioned (a fourth of the screen went black), I was less than thrilled. I went to this store on the day after Christmas. I explained my problem to the associate, Kurt. Kurt was so friendly and helpful!! He answered all my questions and went beyond and beyond to get some of the answers to difficult questions on prices, phone advice, as well as insurance options. I returned the following week with the new phone the company had sent me to replace my broken one. Not only did the manager(?) package up my phone, but Kurt also helped us put the new screen protector on as well as the case. Across our two visits, he made it a pleasant experience! I cannot say enough good things about my experience here! Sure, it can be a busy store, so you might have to wait awhile, but the customer service is worth it!! Will return again -- hopefully Kurt and the manager(?) will be there for my next visit. Keep up with the great customer service! read more

Verizon wireless is a scam. We upgraded a phone on Monday in Mission Valley store with Dianna and they told us they would credit an amount for the old iPhone, when I returned the phone today they would not honor the commitment. Use any other phone company you can. read more

WHY IS ZERO STARS NOT AN OPTION. Okay bare with me. I went in, order the Galaxy S9+ asking and begging to make sure that i would not be charged for my phone if I sent it In, because it did have a tiny little crack at the bottom by the home button. This Asian man says "no problem, I would take it right now but because we have to order the phone you have to ship it In". Okay. I felt pretty confident. He ended up putting my entire line under another number on our plan. And it has created more issues than worth explaining but they have felt no sympathy towards us and towards what we have had to deal with and calls to customer service. Well I then get my phone back in the mail because it wasn't accepted. I go In to this piece of shi* store and they say "we would never allow that or accept that phone" and Called me a liar. I again go ahead and call customer service and they credited me 490$ because they understood I would have NEVER traded my perfectly fine phone in to pay 490$ for a upgrade. Well. I ended up taking the s9 back. I have the iPhone X there was a promotion for 50% off if you traded in a phone. And they did the math for us and told us it would happen in 1-2 billing cycles. Fu**ing liars lol we go in to ask them and they say "nope we never had a promotion like that, only of you PAID a phone off". So then of course customer service had to fix that problem also. STAY AWAYYYYY FROM THEM. they are awful and liars. L I A R S read more

Went to this store to get a new phone device for my aunt. The people here couldn't have been nicer or more helpful. Raul was of great help in picking the right solution for my problem. Other staff members were just as pleasant and great as could be. I really like this store! read more

Worst customer service, waited for almost 20 minutes. Kept saying you're next, you're next. I saw at least 4 employees walking around not helping anyone. Then when they come to help me with my phone, they say they can't find the phone info and that I did not buy it from a corporate store. Then they tell me I would need to go there, guess what idiots I'm sitting in the Encinitas corporate store where I bought it. Get a clue, no wonder you have such a trashy rating... Stop offering water and offer real customer service. read more

I had a bad experience at this Verizon wireless store. My phone was malfunctioning, but I had insurance on it so I was certain that I could take it in and have it fixed / replaced. Instead of offering to fix or replace my defective phone, the "customer service" rep that was helping me tried to upsell me to a different phone with a more expensive plan. Upon discovering that they were not going to help me, I decided to go to a Verizon corporate store. The corporate store exchanged my phone and I was out in 15 minutes. I cannot recommend this wireless store to others. read more

0 STARS I was told (after asking multiple times to get my finalized bill, and the Rep saying it was impossible) that I was finished paying off my service, EIP, and my last bill. Then I spoke to a manager who also said I was done paying off my services. Then printed me out my final bill which they said I couldn't get from them previously. I looked at the bill with the store manager, and I asked him why there was a charge of $73 and he had told me I didn't owe it, and I was done paying off my bills with Verizon. (Which I had for four months and paid $1663 to cancel because of all my horrible experiences) Now four months later... I receive a bill for $73. I called customer service and they said that THEY THINK it might be "left over" from the bill I "almost" paid all the way off. I spoke to the customer service leader, he says "it's PROBABLY left over from my last bill". But neither can explain where it's from. Also this same store does not keep ANY promises, so if they tell you they'll credit your bill, they most certainly will not and you will go through hell to get it. This isn't even the slimiest Verizon I have been to, and this is a CORPORATE STORE!!!!!!!!! Very bad. read more

Went there today and waited over an hour for my turn and over 2 hours total I spent $1000 and was unhappy with what I had purchased. Normally after buying new things you are excited. I was checking out with everything I wanted and they had a system error and couldn't sell me the products I wanted because their system said they didn't have them any more. After another over 20 minutes of them trying to fix the problem they offered no reasonable fix. Thinking about going back to see it I can get the issue fixed because looking at the product that I didn't want irritated me. read more

This place sucks , the whole time your waiting they have the bright idea of feeding you waters and when you have to use the bathroom they won't let you. The guy at the front said " we don't have a public restroom " I said I'm not the public I'm a customer. He said " there's to much inventory in back to let you back there. If you want you can walk down to the marshals and use there's" . So I guess they think I might steal something if I use the bathroom. It's never good when a store looks at everyone as a criminal. I was at a lose for words I can t believe this place. It seems like all of these Verizon stores aren't customer oriented they sure don't know anything about service read more

Worst customer service. Ana is the rudest employee I've dealt with in a long time. She couldn't even answer my question and when she tried she was so rude and belittling and would explain it to me as if I was retarded and didn't understand. I asked for a manager, but she just kept wanting to go in circles. Finally, after asking for the manager on three separate occasion, she went and got her and the manager explained the reason for the charges and the credits in a way that made sense. If it weren't for Ana's bad attitude maybe she would have been able to comprehend it enough to explain it. read more

The guy who initially helped me was a useless waste of space. When a customer enters the store- a greeting is usually in order. His condescending tone drew out my 'mom-voice'- I wish I had gotten his name. My 'old school'/qwerty-keyboard phone was locked w/a security code by my daughter- she'd forgotten the code & I'd been unable to crack it. The moment I showed him the phone- he cut me off and said there was nothing they could do & my only option was to find another phone to connect the number to. Once I unleashed my 'mom-voice' he got someone else to help me. He gets this store, 1 star. --- 30 minutes later, Jennifer came out to help me- I told her my problem- she took my phone & my phone number & disappeared for 30 minutes. She was able to break into the phone & get it unlocked. Done. Fin. She gets this Verizon Wireless Store 5 stars. --- I've been a Verizon customer since 2007. I've never had any problems. The customer service I (normally) get is exemplary, but this was ridiculous. -No wonder I get all my Verizon phones through Best-Buy... read more

I dislike the fact that Beto lied to me about my monthly payment. I was on the loyalty plan paying $60 a month. At times I would go over my data and would pay $70. He convinced me and told me he can get me on a $74 plan including taxes. I get my bill notice and it reflects $113. I call customer service for clarification on my bill because all this time I was under the impression I would be paying $74 a month. NO! He lied. The sales associate over the phone was sweet and told me "sorry ma'am but we can't do anything at this point". He then recommends I go back to the store and ask to speak with Beto. I asked the sales associate "for what so he can deny everything". Keep in mind my coworker was my witness she was there when I upgraded. She was even thinking of crossing over with Verizon because of the prices. I strongly dislike people who lie. Just be honest with customers. read more

This store has a poor selection of phones and extremely bad service. Waited almost an hour for a simple technical question.

I've had Verizon services since they came online and visited many of their stores from San Diego California to Whitefish Montana and have had great experiences more often than not. In coastal North County San Diego I typically prefer the Verizon location of Marron Road in Carlsbad and always have good assistance there. I have 10 lines I pay for for my family and Real Estate business and yesterday I had multiple needs for several of my phones. I was promptly introduced to Chase Bentley upon arriving and gotta say-Chase has been The Best Verizon Rep I've ever had the opportunity to work with. I was in their store for 5+ hours which would have been miserable if it wasn't so productive but it was extremely productive in multiple ways and I enjoyed our conversations while getting everything I needed done. Chase knows his stuff inside and out and helped me clean up my account which will save me thousands of $ the first year alone so I'm stoked and thankful and highly recommend asking for Chase when visiting this location! That said, there are several great reps there if he's not available but Chase deserves a big shout out for his help and patience yesterday-Thanks Chase! read more

HIghway robbery!!!!! Listen closely to what the sales people say--they are truly all lies. They are slimy, manipulative and should be sued. My phone broke so I simply had to get a new one. Nope, you HAVE to talk to a sales associate. Looks like they replaced their incompetent sales people with slick car salesmen. It was a nightmare. They would not give me the plan that I was already on. So they offered a plan that was actually cheaper with less data, and in actuality, was much, much more expensive. Their sign says the iPhone 6 is $199, but then there is a $40.00 upgrade fee unless you do the Edge program, which actually has you paying the full $620.00. I had to undo everything that happened at this store with customer service over the Internet; I couldn't just buy the phone and start over because I would have to go to the store, return the phone, pay a restocking fee, then purchase the phone and start the whole 1 1/2 hour sheered over again. I am willing to PAY MONEY TO NEVER USE THIS SERVICE AGAIN! read more

I spent 2-1/2 hours in this store ordering a phone on an upgrade. The phone was stolen from FedEx, en route to the store, but the customer dis-service representatives at this Verizon location told me I would have to do the research, then let them confirm to get a replacement to the upgraded phone. After this was done, I went into the store for another hour, where I was told the Verizon corporate offices would have to verify the status of the shipped device a second time, after which they would contact me via email to coordinate a replacement device. Instead of following through, they simply processed a refund, leaving me with a couple of hundred dollars worth of accessories I cannot use. When I took off early from work and went back to the store over an hour and a half before they closed to ask about the status, I was told I would have to schedule an appointment for a week and a half to two weeks later in order to even speak with someone about the matter. When I asked if this was really how they treated customers who had been with the company for over fifteen years, or if they would prefer we see how long the wait was to speak with customer service representatives with their competitors, I was told I was more than welcome to go talk to AT&T, as Verizon has more business than they can handle, due to covid. This store is awful - if I could give zero stars, I would!!! read more

These machismo guys were killing me! I was there for hours just to buy a new phone. None of them knew what they were doing and then when a mafioso manager and his crew came in for a visit from another store it just got even more ridiculous. I seriosly thought I was being "Punked"! I have no words. PLEASE if you want something done right and in a timley manner do not go to this store! Oh and my rebate has now been lost.... Thanks to these idiots! read more

When we came in the computers were down. The amazing women that helped us went above and beyond to help us upgrade. They came up with creative solutions so I could get my phone before my vacation. It was a great experience. read more