I found someone to help me immediately. I bought a new cellphone because my old phone is more than ten years old. The guy who helped me was very knowledgeable and explained everything to me. The only down side was they didn't have my first choice of phone in stock. read more

So glad didn't have a chance to talk to any employees in there . Waited there for about half hour saw some customers and employees there everybody looked so unhappy so stressful . This kind of environment is bad for business. No wonder manager or owner has a lot of Sorry to say. Probably getting used to by now. read more

New location for Verizon, store was busy two associates were not busy but they wanted to look occupied so I walked around the store waiting for someone to offer some assistance. When I saw two of the girls conversing, I said okay they are available to assist, I asked to see if they could help me with a trade in and both looked completely lost. I asked if they could open up my account to see what I was talking about and said it wasn't coming up... impossible when I've been with Verizon since I've had a cellphone !! New location, new staff, I can understand but Verizon is normally about solutions and this staff seemed more mad that people were actually coming to them with problems. This is a retail location not a Verizon branch so remember that when deciding on a location. This location is here to sell not to help. read more

This place is shady as hell. Rep tried to get me to get new phones and when I said no his demeanor just changed. This is not a corporate store. Go to the one in West Chula Vista. read more

Was in this place a while ago, most rude employees working here. Though some are nice when they acknowledge you. Walked in and sat for nearly 30 min. Not one employee with a welcome or we'll be right with you. NOTHING!!! After 45 min of waiting and partially falling asleep. Finally!!!! Some type of notice. One of the worst branches ive been too. read more

If I could give this store less than a one star rating I would. I had a 2 PM appointment, I walked in at 1:50 PM and stood close by the 2 employees that were there and was not even acknowledged, not even to ask if I had an appointment or just to say that they would be a couple minutes before they got to me. There was another couple sitting there that had been waiting awhile for their appt too. What upset me the most was that the two employees were just chopping it up with the other customers like there wasn't anyone else in the store waiting. I guess I should have read the reviews before I visited the store. read more

Horrible customer service! Yesterday afternoon (Tuesday, December 14 2021), I entered the empty store with my elderly mother and there was one girl sitting at one of the desks. Had absolutely zero sense of urgency to help us. There were no customers to be seen the entire time we were there. We sat patiently waiting for her to attend to us. We were made to feel like we were bothering her. No smile. No welcome. Zero level of hospitality. Made it clear that our business wasn't welcome. She went to the back and never came back out. After about 20 minutes, we walked out. Was thinking of switching our family business from our existing carrier but she confirmed that Verizon doesn't care about potential or existing customers. Very poor experience and representation of the Verizon brand. read more

Switching to Verizon has been the most pleasant experience my family and I have encountered, and the person that made this possible is Gian Velasquez. He was able to achieve our goals and exceed our expectations by going above and beyond for us. He was kind, honest, and patient, answering every question we had. To those hoping to switch to a family-plan at Verizon, I would highly recommend Gian. I commend Verizon for hiring such a talented employee. We look forward to working with you again, Gian! read more

Crystal is a liar. Went in for a simple SIM card, and was offered an iPad under the pretense that the monthly fees of said iPad would be credited due to Military affiliation monthly. Wasn't the case. I checked our account when I got home and it was showing fees of $56 a month, called Verizon and Wendell the CSR took care of everything and agreed the sales tactic that Crystal used was out of line and would take care of things for us and did... and mentioned there was no Military discount for iPads or promos as such. She had the indignity to try and flip it as my fault, saying, "We can't take it back, plus I asked you a few times if you had questions" I asked Crystal specifically if we were charged anything monthly since she said it was going to be free due to Military affiliation and her answer was, "nothing, you will have a credit each month to offset it" Anyway, they took it back. Account credited I would stay far away from this store. I even listened to her lie to a lady saying that the $39 non apple charger would be the best thing for her car. This is without her knowing the details of her needs besides listening to the lady say her phone takes a long time charging. Nothing but lies. EDIT: As you can see there were others that complained of the same dishonest sales tactic... Would you trust this retailer? Trust their sales tactics? Do yourself a favor and spend the extra time driving to an actual Verizon store. Victra won't reprimand or change their sales tactics, they simply use a "Canned" response to show others that they are concerned... they are not, and could care less. EDIT2: Yelp Deemed my original review to critical, so I removed some of the defamatory comments, this will probably end up deleted also... but its far less damning read more

First, you should know this is a franchise store and they don't care. They have no procedures in place to solve problems as they arise. I ordered two iPhone 13s on December 13 and was told they would arrive on or before January 7. I would receive a text or email to pick up the phones. I didn't receive any communication on the 7th so I drove back to the store. They only had one phone and said that there was "an invalid tracking number" on the second phone and it was never delivered. They told me I would have to reorder the phone and wait another 25 days for it to come in. No front of the line, no expedite. Pay your money and stand in line, again. I went home and called Verizon support. They told me the phone in fact had been delivered. I returned to the store today and and a sales guy told me the phone had most likely been sold to someone else. Pay your money and stand in line to get it reordered. I cancelled the order. I called Verizon sales to get the phone ordered and learned that it could be delivered to my home in a couple of business days. Not 25 days. I probably would have stuck with the store if they had said a new phone would be there in a week but I got nothing. They could have called Verizon sales and got a phone there in two days, just like I had to do. Do yourself a favor and just call Verizon. read more

Both employee and manager were pretty unhelpful and unfriendly. I would not recommend going here unless you know exactly what you want and how to get it-expect no help from those who work there. read more

Sergio is a horrible manager, he stinks like sweat and corn chips.. and he has horrible customer service, wait times were over an hour and he started taking people In the line who he thought would be easier rather then taking the person who is next in line, when confronted about it he told me to leave, rather then being professional and recognizing his mistake he declined me service and was rude, Verizon needs to do a better job at choosing the manager position, my kid brother has better service then Sergio read more

Upgraded my husband's phone and scheduled a pick up curbside, recieved a text from Verizon my order is ready just download the app and follow the prompt and it will be delivered to your car... lo and behold after 30mins no curbside person just to see there is another check in you need to do once you reach THIS store... i have an app saying one thing and another one saying DIFFERENTLY...NEVER will i do CURBSIDE no PICKUP might as well have it delivered...Waited for an hour with my toddler in the car getting impatient too read more

I ordered an iPhone 12 Pro Max 512 gigs in December thru Verizon, Salesperson was in a rush because he had a customer already waiting. One month later I get email and a notification on my app stating that my phone was ready to be picked up. I drive out there to pick it up, and was denied. Marvin refused to give me my order, even tho I had all the proper identification. He gave a excuse of it not being ready, although I had proof on email and on my Verizon app that it was ready to be picked up. I called Verizon customer service and explained it, they gave me the rundown on how poorly the salesperson placed the order. I was livid. Left me with a real bad feeling so I just decided to cancel my order with them. Now I'm out my phone and left with terrible customer service. read more

Store looks like a Verizon from the outside but it's a authorized retailer... meaning I paid twice to port my numbers from att to Verizon. Once from this retailers and again from actual Verizon. By the time I realized it wasn't a REAL Verizon it was too late. 100 bucks gone read more

Lol what's the point of checking in when you automatically choose who and when you help anyone anyway? I'm second in line but a customer comes in to buy a phone case. Doesn't sign in per your 'Covid-19 courtesy rules' and skips the 2 people who are actually in line and followed your requests? Please get rid of this place read more

Zero stars! RJ is a liar. Do not come here! They are not honest. RJ lies and your bill will not be what they claim. We spent hours here and transferred our lines to Verizon five of them business. The prices we were quoted are not what we are paying! We have it in writing and we are still paying more we have not gotten out credits and it has been months. RJ is no help just lies now I have to climb the corporate ladder to get my issue resolved. I am reporting them to the better business bureau. Save your time and money and go somewhere else. It has been one lie after the other. We brought all our lines here have crappier service and paying more money all because someone was just lying to get commission we will take this all the way to court. Bad business shame on Verizon! read more

Darius is the best worker there! Ask for him he will treat you like family! I give 10 stars to Darius and -1 stars to the check in process. The check in process is lacking much much communication. Waited over an hour to get in when they said two people where ahead of us. We saw three people leave the store after 15mins of arriving and no one going in after. I walked in to just simply ask how much longer of a wait (since had I known it would have taken over an hour I would have went to get food) but no one acknowledged I was even inside the store so I just walked out and my husband called the store on his phone to talk to someone. Once finally getting in I saw people just walking in and getting helped and not having to wait or check in. I understand covid times are tough 100 percent but at first we just had simple questions. So a better consistent check in process would be great as a customer. Also there hand sanitizer was empty the one right at the door and a different worker who checked us in made a comment like oh yeah it's been out for 2 days. But you have to touch the door to get in. How about putting a new hand sanitizer there then? Just a thought. Since we have to do this whole check in process due to covid I would like some hand sanitizer after touching your door. read more

So happy I was able to come into store. Everything explained clearly and actually received a better deal with upgrades.

Went into this store to get a new phone. While checking out we were informed that we could get a few "free" tablets due to a "military affiliation" promotion. I inquired several times asking about hidden fees and asking multiple times if the tablets are actually 100% free. The lady confirmed that they would be free due to our account getting credited monthly to offset the fee. There was no monthly credit to our account and they were not free. She lied straight to me and my wife's face several times. We ended up having to pay $200+ for each tablet. We attempted to return the tablets but by the time we saw the bill with the charges we would have had to pay a ridiculously high restocking fee for each tablet and it was going to cost an arm and a leg to cancel the data line for each tablet. The whole thing ended up being a nightmare. I can't speak for the entire team but this female employee will say what she needs to in order to rip you off. I suggest avoiding this store altogether. P.S. I will try to find my receipt and post the name of the employee. I think it was Crystal, but I will double check. read more

Walked into this Verizon location to inquire about adding a line to my plan . After the sales rep realized what I need she offered a phone I wasn't looking for and when I inquired about price matching their own VERIZON website she became defensive by saying we dont match and there's nothing I can do we don't price match but I can order the phone online (who wants to wait for a phone) . I walked over to Best Buy and they gladly added a line with the iPhone I wanted by pice matching Verizon's website . Long story short just go to the Best Buy as since they price match and save you time . Plus you don't have to order online. read more

Staff here is horrible, I was supposed to pick up an iPhone I ordered online, I call them and they say it's in store ready on Saturday morning I go in only to wait 30 minutes for them to say they can't release the phone because it's not ready online but when I called they said come in. So I go back Sunday morning and they have me there another 30 minutes waiting only to say the cancellation isn't done and they can't give me a phone. I call 611 and they say there was never a cancellation and they try to help me on a 3 way call with them and they say they can't help me because they are with customers, like if I am not a customer. I was trying to get help there for 3 days. Just because u wasn't a new line they don't even try to help me because there is no commission there! Rude, awful and horrible customer service there. Do not visit this location. read more

Johnny and Cristi gave the best customer I have ever experienced! Thank you for your patience and most importantly taking the time to explain and get me the best and lowest deal possible. This is now my go to store! They definitely know what they are doing!!!! read more

So here's the thing....we just purchased 3 of the new iPhone 11 pros. Did service with De. He was great all 3 times were worked with him. My problem was the lady that works with him. I get that they're busy especially after the Eastlake location closed. But why even have us sign in if you're not going to enforce it fairly? We have to sign in from starting or stopping services all the way down go just asking a question. But the blonde type female that was working with them bypassed the list to help someone Who was TRYING to look intimidating because he KNEW he didn't sign in or have an appointment and didn't wanna be kicked back. There were 5 of Us on the list waiting as patiently as we could. And after she finished she didn't even go to the list she just went to the big sale because this couple stopped her while she was going to the list to start services. Which pissed the rest of us on the list off even more causing 2 other people to leave, 1 of whom had an appointment. She exemplifies POOR GREEDY business service whereas I feel bad for De and the other guy having to deal with the Rest of the pissed off crowd. If I didn't have a coupon I would've booked it out of there after she did that. Never again. My husband had been looking into T-Mobile or Sprint because the connection had SIGNIFICANTLY declined and this was just the icing on the cake. Not only is Verizon the most expensive plan, but it's the worst customer service with the exception of 1 or 2 people. This was BS and Verizon might be losing a big account with us. read more

Very poor service. The store is tore up. Missing all kinds of phones on display. The staff is not user friendly whatsoever. Don't even attempt to try and save customers. How you can quote someone $220 a month for two lines on unlimited with only one phone payment is absurd. Be that after a military discount. Your competitors are dominating you with these ridiculous prices. I will be paying off my phone and leaving Verizon very soon. Don't go this store. read more

Today I had traded my iPhone and had the best and most efficient experience with Cherish. She attended us wonderfully along with all the other sales workers. Overall, amazing experience and they have great deals for trade ins! Thank you Verizon! read more

INCOMPETENT CUSTOMER SERVICE. I ordered a phone in early November and was told I would receive a phone call when the phone got delivered so I can pick it up and I never received a phone call or email that my phone had been delivered on 11/16/20 signed by C. Crystal at 3:34pm. When I called on 12/3/2020 to obtain a delivery status I was told they needed to look into it and that I would receive a call back, I NEVER received a call back. I called again on 12/4/20 to obtain status and got told I would get a call back within 10 min and again never got a call back, so I had to call in again and was told to call 611 to obtain a deliver status of my phone. When I called I was given the details of when my phone was delivered and who signed for it. When I called the store for the third time on 12/4/20 I spoke to the manager who was NOT apologetic for the horrible miscommunication and she said "well you had 5 days to pick up the phone" again how was I supposed to know I had a certain amount of days to pick up my phone when I was never given that information. Moral of the story DO NOT SHOP AT THIS STORE!!!! Go to BEST BUY you will receive way better customer service and they know what their doing. I am EXTREMELY DISSATISFIED with this experience and I will never shop at this store again!! I highly recommend customer service training for this store since they clearly do not know how to communicate with their customers. read more

Signed in waited and they cAll the person who signed in after me. Then I was called I asked why do u have a list if you don't use it the girl couldn't figure out how to remove a block from my phone and told me I had to cAll customer service my self my wife was there for a different issue and Eric called customer service 3 times till he got through and he explained the problem she was having and it was fixed like that I don't know if the person girl helping me didn't have the knowledge or was being lazy and didn't want to call customer service for me read more

This is my go to Verizon support. I have never gone in with a problem that they didn't solve. There's a perception that cell phone companies only make deals for new customers, but pretty much every time I go in they review my plan and make adjustments that save me money. This trip I went in with my wife to get her a new phone and they set me up with a plan where we both got new phones and will pay less than if we just bought hers. Johnny was very patient and walked us through the whole process of changing over the phones, showing us features, explaining the phones and getting them dressed in their cases and screen protection. Abraham was a huge help in showing us different ways we could save money. Seriously, you should go in there. read more

So irritated how unprofessional they were and how hot and smelly it was in there. They need to fire Sergio and get new management. They did not follow the que for the line of people, Sergio just took people as he felt would be most efficient for the store, and just left everyone else waiting, he started helping people who came in after us, and was dismissive and rude. If this is the closest Verizon to you, the drive is worth it to avoid all of that. Any day any time just avoid this Verizon. read more

De'Andre was very helpful. He also made me feel relaxed and like a valued customer even with my rambunctious toddler in tow. He helped lower my bill and even gave us a slightly better plan and new phone. I appreciated his help a lot! I was also helped quickly and was never made to feel rushed or pressured. read more

Forget all the waiting and poor customer service stuff that other people have written about. Listen to this. They stole my phones and decided to rip me off. Last year around September I traded in 3 phones. They said I should get my credit for the phones in a couple of billing cycles along with a $900 credit for switching from another provider. That never happened so I went to the store in December and the manager Sergio said they had mixed up my phones and didn't know which were mine, so they found my phones and he did some processing and said my credits would show up in the next bill cycling. Needless to to say, that never happened either. After many phone calls that are always screened by their service center, I could never reach him. I called Verizon direct and said I would get a call back which never happened. After such a horrible experience I said screw it and decided to file small claims for $2,400. I have court date coming up soon so I'll keep you all posted. read more

I've been to this store a couple of times, because it's close to the house and every time I say the same thing, "I'm never coming back to this store!" They have the worst customer service! Very rude and never helpful. So I always leave and drive all the way to the Store off broadway and H street. Today was another BAD customer service day. I love Verizon and the other store workers are so helpful. read more

Darius deserves an award. He is extremely patient and great at multi tasking. He was alone in the store when I visited to purchase several products and despite being alone and having lots of angry costumers he managed himself amazing. He provided great costumer service. The only reason I'm not giving this 5 stars is because he was alone in the store which made it a 2 hour wait for me. read more

Been here over an hour. Only person in line. No one even acknowledged me. Still haven't been helped. Prepare to wait if you go here

I was just assaulted by Christi and another employee because I disputed a ridiculous charge. They kicked me out of the store when I challenged their unethical behavior. They were refusing to give me my money or my $500 device back until I threatened to call the police. When she finally refunded me, she refused to give me the receipt to prove it and stood at the door holding the receipt on the outside while the other employee pushed me out. Said she would not give it to me until I left the store. The other employee saw my foot on the door and purposely closed it and trapped my foot. They locked the door while the rest of the employees were laughing at me. Called the police and pressed charges against him for assault. Have been a Verizon customer for 22 years and have never experienced anything like this. Also didn't realize this was not an actual Verizon store until I saw the charges and until I noticed they didn't honor the plan I agreed to originally. Do not shop here! read more

Was there to get in on Verizon's new promotion and upgrade to 5G. A salesman named Gene told me flat out lies during the process. First, he told me that you cannot use previous iPhone chargers/cables with the iPhone 12. This is not true. He tried to sell me numerous charging cables but I refused them. Second, he told me that Verizon's 5G plan requires you to have insurance on all of your phones to the tune of $50 a month. Again, a flat out lie. I called Verizon customer service who verified it and cancelled the insurance he tried to sell me on. I would not trust anyone in this store if they allow their representatives to out right lie to customers. read more

Store is under new management and they are great! Very friendly store always clean manager very knowledge and always willing to help!

I had to go in today to switch a number to another gizmo watch. Giselle was outstanding, very knowledgeable and great customer service. After a while my 1 year old was getting restless and a nice young man came over to talk to him and show him some kids book to keep him busy. I later found out it was the manager. Highly recommend this place. read more

My girlfriend and I came in to change providers and get a new phone since I was in the market for a new phone. We had a nice employee help us out and talked me into going with them with a "Port over rebate". Long story short, the employee wrote down the fees, costs, and rebates, which would take about 6-8 weeks to arrive in the mail. Turns out, what she failed to tell us was that WE (the customers) had to send in for the rebate and give us a code. So a few weeks later, worried that maybe our rebate cards were lost in the mail, we call Verizon to see what was going on. Customer Service at Verizon looked up the information and informed us that there was no rebate submitted. That's when we were told that the store employee was supposed to explain that we were the ones who were supposed to submit it along with a certain code. After spending hours trying to get the issue sorted out, I go to the store to ask for the manager. Of course he is not there because he is "ALWAYS BUSY." When we get ahold of him on the phone, he tells us the rebate department has to authorize the correction, then when we speak to the rebate department they say they store has to authorize the correction. These guys are great when it comes to passing off accountability. (Sarcasm) I always had good things to say about Verizon, but having to deal with this issue, which is still unresolved, I will not recommend this store or this company anymore. read more