Disengaged staff, escalating behavior, and zero accountability…read moreI recently switched from AT&T to T-Mobile, hoping for a better customer service experience. Unfortunately, my very first in-store visit was one of the most frustrating and unprofessional interactions I have ever had with a business. I was directed by T-Mobile's phone support to visit this store to activate my SIM card. The visit the day before had already cost me unnecessary time. I was incorrectly told to go back to AT&T to fix an issue with my mom's phone, only to learn from AT&T that the problem had already been resolved. When I returned to this T-Mobile location, the issue was confirmed as non-existent. Two wasted trips. From the moment the associate supposedly named David began helping me, his demeanor was disengaged and dismissive. Rather than working toward a solution, he repeatedly deflected, telling me to call AT&T despite me having just come from there. When I calmly expressed that I was frustrated at being given the runaround as a brand new customer, his response was to tell me to "calm down" and to deflect responsibility by pointing out that he wasn't the associate who had helped me the day before, as if that somehow meant my frustration wasn't valid or wasn't his problem to address. That is not how customer service works. When you represent a brand, you represent the entire experience a customer has had, not just your individual shift. What followed was genuinely shocking. He walked to the back of the store and refused to continue helping me. When I followed up to ask for a manager, he slammed a door in my face. He then returned to the floor and began mumbling in a way that felt deliberately antagonizing. A second associate abandoned her own customer to insert herself into the situation, and a third used outright profanity. Not one of the three would provide their names when asked. What concerned me most was that all three associates demonstrated a complete lack of the basic customer service skills needed to handle a frustrated customer. Rather than de-escalating the situation, each one of them escalated it further. They fed into the tension instead of diffusing it, and behaved in ways that were deeply unprofessional. And what baffles me is that all of this happened on the sales floor, in front of other customers. That alone speaks volumes about the culture at this location. I want to be transparent: I was frustrated and I raised my voice. I can own that. But I was not aggressive. I was a new customer who had been sent on two unnecessary trips and was finally asking for someone to simply help me. Expressing that frustration is not the same as being out of line, and no level of customer frustration justifies a door being slammed, profanity, or a flat-out refusal to help. The manager who eventually came out, only after I specifically asked, was the only person in that store who actually had the skills the job requires. He was calm, professional, and de-escalated the situation almost immediately. And here is what is truly baffling: he was able to resolve the issue quickly and without any trouble, the very same issue the associates had claimed they couldn't help me with. That tells me the problem was never a technical one. It was a willingness one. I left AT&T because of poor service. I did not expect to be greeted by something worse on day one with T-Mobile. I hope corporate takes this seriously.

7 years later and this place is still the worst. Their solution when you lose your phone is to sell…read moreyou another line in order to get you another phone (and add to their numbers). Don't ever send anyone you care about to this location.

what a great team Caleb & Alejandra, since the moment I walk in Alejandra really welcoming and…read moreefficient, Caleb such a a nice and helpful, got my front and back glass repaired in just minutes. if you need your phone or anything fix pick this location they have a great team

How much do you charge to change iPhone 13 battery? It gets too hot and it takes a long time to…read morecharge the battery. I don't know if it's the motherboard and I don't know how much is that cost let me know. Thank you. Have a nice day.

They either don't know what they're doing or they're dishonest. I bright my iPad in with a frozen…read morescreen and part of the image missing. I was told the screen had to be replaced, $200. I waited and took it to another local business, he said all it needed was a software update, $49! This business either is dishonest or doesn't know what they're doing, sad either way.

The back of my iPhone was cracked so I submitted a claim through my carrier, AT&T. The shop…read morecontacted me to let me know when I could bring my phone in to get it fixed. The process was easy and the service was friendly. I was done in about an hour!

Jalen and Kenneth were amazing. Super friendly and kind to me and my dog. Very thorough, swift and…read moreprecise and knowledgeable of everything Verizon and Apple. Pleasant experience and this location is open early. Thank you.

They certainly have no problem charging you for anything they can. But let me tell you if you want…read morehelp, you will not get it!! I'm so disappointed with this Store on orange as well as the Verizon corporation. They sold me the Internet service and then told me it wouldn't work in my location. And nine months later, I'm still paying the bill for the Internet service despite the hours of phone calls I've made.

Always a great place to compare good discounts and employees have always treated me niceread more

I don't have a printer so tul advantage to the email printing process. They were helpful and…read moreprinted my one sheet in minutes.

I want to thank Chris for such a good job he is so kind and I really thank you guys for hiring him…read more He really like is a good guy so thanks once again, and I definitely will be back.

Shiekh is a dying chain as the company filed for bankruptcy a few years ago, they're shrinking in…read moresize by closing down a lot of their locations, San Diego was no exception, as the location in Plaza Bonita closed and become a VR game store, not they have a smaller one in Chula Vista mall, hiding behind a bunch of restaurants, lucky for them they have a partnership with Sangre Mia by actor Diego Tinoco to attract some customers, but they didn't do very well either with line management nor boosting up the sales, they could have printed out a bunch of Diego pictures and provided them to the people who waited in line, maybe they would get some business traction, instead they have signs posted on the windows, but they refused to give them to anyone, people who came to the meet and greet had to buy stuffs or bring their own items for Diego to sign, not Diego fault, but it is not a good business strategy here, hope you guys improve in the future especially you organized an event during Comic Con.

Didn't even offer a price, just rudely said he was "definitely not interested". Then got a…read morelecture about how business is done and that I must be a girl. Glad you're doing so well that you can be such a dick. Edit: He also just attempted to text me from another number saying he missed a call, and just offered a price, refusing to even state who he was trying to contact me....This guys a piece of work.

Stay far away! Mike quoted me $400 for my unlocked iPhone 7 128gb. I agreed to meet for the…read moreexchange and was then told that there was a misunderstanding and they were only able to offer me $350- then proceeded to tell me that this was the best deal I would get from anyone. Needless to say I was extremely annoyed for being lied to and having to waste my time and gas by meeting up. They kept texting to apologize and then was asked to remove this review. Was told that if "I had a heart" I would delete this post. I am warning people to not trust Mike and his company! They will try to rip you off!

These guys are fantastic and I mean it. So much so that I had to write my sales guy an email…read morebecause service like his is rare. I was so impressed and I want everyone out there in Yelp World to hear what I had to say about my experience with Electro Finance. This is how you get treated when you do business with Kirk... "I just wanted to take a minute to really say thank you . You really took some time to understand what I needed and wanted and you worked hard to make it happen.... the same day!!! (My item wasn't even listed but he was able to special order it and still I got in a few hours !) Of course I read all the reviews I could on yelp about different electronics brokers like you all. Wow, the reviews about you certainly ring true! I'm sure lots of people have told you how difficult it can be when you find yourself in a less than desirable financial situation. You never once said anything or did anything I wouldn't expect if I had perfect credit so thank you for that as well. As far as the operation you run... well let's just say I had gotten approved and placed an order from another outlet last week and after many emails , calls that were 'out of hours' and messages never returned I wasn't sure what to do. I ran across you guys and well basically two hours later I had my soundbar. Funniest part is that after you and I got off the phone and I sent you my docs that other place emailed me saying my order was in process and to e-sign my lease. I politely replied "I went with another company so please cancel my order!" I'm truly grateful for your effort and so glad to have found your company!" And it's true , I truly am grateful for all Kirk and his team did for me and I know you will be too so call them up now!

Financed me on a computer through acima and after I paid it off and tried to use my newly approved…read morelease the Confusion got real.