They are extremely patient and helpful at this store. I had to deal with them on two different occasion and both time they did everything they could to accommodate and it is definitely appreciated! read more

Katrina was so helpful to my husband today. We went in to upgrade his phone and she explained everything and processed the changes and we were on our way in less this 30 minutes....never has it been this quick for me or my husband EVER! I highly recommend this Verizon store and Especially Katrina she was polite and helpful and patient. Thanks so much Verizon for really making our experience a GREAT one. read more

My boyfriend and I came here at 6:02 pm on the dot to quickly buy the new iPhone 13 pro. We rushed after work and came in. A man with a pony tail who seemed new helped us and the entire time mentioned how they close at 7. I found it unnecessary how many times he mentioned when they closed when I already checked on Yelp and we came in a whole hour before closing. At 6:55PM he comes back to "check on us" when he was just pressing us for time in reality. I can see through the act and could feel the tension and irritability from him as if we were annoying him his last hour on the clock. He rushed the entire uploading process when the phone had 3 minutes left. 6:55+3 min=6:57PM (3 min to spare). He made us erase all settings on the phone and kept pushing us to just press "erase now" despite the phone prompting us to wait until the upload is complete. We just spent $250 to have a frozen phone and HORRIBLE CUSTOMER SERVICE. read more

Had a very poor experience with one of the staff. I needed help due to a clear mixup on their part. A Young African American male was disrespectful, blaming and dismissive of me. I spoke with the female manager and she assured me she would address the issue with the young man and contact me about the issue I went in there for. She did not even bother to call me. Very poor customer service and zero follow through. read more

Just left Dave at Verizon. OUTSTANDING!!! Dave helped me at my speed. Completely considerate and respectful. A total pleasure. Thanks Dave. Joel. read more

I went in and was told the wait was short but reasonable, it was longer than they said but it was fine. I bought my phone and thought all was good but then I went to make a call on my way home and it wasn't working. I manage to borrow a friends phone to contact them to see whats up and the associate on the phone says it should be working. I say, "Please stay on the line until it works because this is super fucking annoying." My exact words. His response, "I can't have you swearing at me." He hangs up the phone. First off, I wasn't swearing at you, I was expressing my feelings about the situation. I call back and ask and they say that verizon employees are too precious to hear a swear word, theyu won't tell me who I was talking too, and I can't complain about the associate hanging up on me. They then tell me I have to go into the store to resolve the issue. Go screw yourself, your service is shit and you can't handle people telling you that so you hang up. read more

Had an amazing experience today at this Verizon. Thank you Alex! It's never fun when you break your phone but you made getting a new one painless and even fun. I so appreciate you! Very professional atmosphere. read more

Erik was so helpful and patient with me. Definitely recommend seeing Erik F if you are not tech savvy!

Erik is super helpful! He didn't try to oversell me on anything & answered all my questions! He will definitely be who I go to in the future :) read more

This store has terrible customer service, particularly Alex. I recently ordered an item for in store curbside pickup. Because of Covid, I'm not allowed to leave my medical facility during the day and this Verizon store has condensed hours because of the pandemic, so I am stuck here while the store is open, unable to leave. Even though I had spoken to a manager and they had notated on my account that my assistant was picking up the item I ordered, they still would not release it to him. They told me that adding him onto my account was the only way, which enables my assistant to access information and phonecalls about clients, which is against our privacy practice. Alex made no effort to problem solve and did absolutely nothing to try to help me out, even though I had mentioned this before I purchased the item and was told they would make sure it was not a problem. I had to spend multiple hours on the phone multiple times and even had to leave a meeting to take a call when they wouldn't release the item. Alex could have easily gone off the notes on the account from when I had already spoken to a manager, or even roped in a manager, but instead of help out, they made everything much more difficult. When I was forced to finally add him onto my account to do the pickup, they didn't verify anything they simply took his name. I don't see how this is any different than me providing his name for the pickup, other than violating the privacy of my account. Even a simple in store pick up will turn complicated at this location, beware. read more

Was at the Verizon store and no one to check you in and others can in after and where helped before us and we brought it to their attention and finally checked in. It was brought up to the manager Jeff and I told him 4 times that they need a better check in and he could not hear me because of his ear buds in and he still couldn't not hear me and I asked him to take them out and then the attitude started. OMG I'm a customer, get real and get rid your ear buds and get a better check in system so this doesn't happen to other customers. read more

Man, I went in there with a laundry list of issues and Bryan sat with me for almost an hour making everything I needed to happen, happen. He had an answer or solution to everything I asked him without hesitation or skipping a beat. He went above and beyond, and he's one hell of an employee. He's a guy you want to keep on your team. Phenomenal service. Thank you. read more

Went in to the store because my phone screen was starting to go out. The employee, Nava, who was "helping" me was severely misleading with information when it came buying a new phone. Not to mention, he was aloof and disinterested in answering my questions when trying to make a decision. My bill was much higher than he told me it would be. In addition, he just wandered away in the middle of my transaction and some other person came to help us (which only made things even more complicated). On the whole, extremely poor customer service from Nava. Disappointed in Verizon for allowing employs to treat customers that way. read more

Felipe as AWESOME!!!!. I dread upgrading phones because it is a long drawn out process where I am usually at the store for a few hours and then feel like I've been billed for too many services....NOT THIS TIME! Felipe was efficient, informative, courteous, helpful and thoughtful in helping us through our decision process. He gave us the pros and cons of each situation we asked about. He spoke respectfully to both of us. He gave me peace of mind with product choices and coverage, as my Army son is leaving in 2 days for Germany (for 3 years). Thanks Verizon and Felipe for the great service today. We were out of the store in less than 35 minutes! read more

Louis the sales manager is an absolute joke! I just spent a ton of money on a new phone and he offered zero customer service. I asked if he could help me transfer from my old phone to my new phone. He said we don't do that here. I said I saw a station that offers it. He said yes you can do it yourself and walked away and tried to argue with me. Unbelievable! No wonder they have low stars. The only savior was NAVA who saw how rude his manager was and was probably embarrassed, and said it's ok, I'll be done soon and will help you. He should be the manager!! Get your act together Verizon! Too many choices in phone service these days to treat customers like crap. read more

Wow...can not express the disappointment in this location. I think becca must work there or want a job there. The dismisive attitutude and complete lack of customer service makes me want to change providers. I upgraded to a Droid and was not told it isn't compatible with the Outlook until I spokeTechnical Support and they tried to help me unsuccessfully for 2 hours and then transfered me to HTC, who had me download their software. Unfortunatley, all this did was quadruple my contacts on my PC and on my Droid. My e-mails worked sometimes, but most of the time said an error occurred and logged me out. I went last Friday and wanted to return the device and get another Blackberry. I was told I had to pay for the Blackberry. THEN when I came in today....found out I HAD a 14 day return policy and it was 17 DAYS. ARE you fricken kidding me? Sooooo....they not only didn't let me return the phone, but the Manager refused to speak to me. The customer service rep kept going behind the Verizon wall and I could hear them speak, but the manager never spoke to me or came out. I can't believe i didn't know about the return policy. Can't believe the Verizon associate last Friday told me I couldn't return it and wiped out everything to reboot it. Can't beleive, I go in today to blank facial expressions and NO solution. Truly...NO solutions! I said they could keep the phone and if it's all about money, keep my $200 fee. read more

I want to give a shout out to the Assistant Manager Amanda. She was extremely helpful and showed me what plan I need to upgrade to. She was patient with me since I am not the best at deciphering my bill. I am in sales and have high expectations but she met them all. Amanda thank you for helping me out! read more

Clearly all this store cares about is new sales, seems to be the trend with Verizon stores. I recently started porting my business numbers over to Verizon. The guy in the HB store was a business "specialist" he talked as if the process was super simple to move over 4 lines. He had me in and out in 15mins, problem was when I left nothing worked. He assured me it would be only a couple hours. Well 1 month later and my iWatch doesn't work with Verizon. I tried tech support per the recommendations of this "specialist" wasted 4-5hs of my time there. After calling this guy back who referred to me as "bro" over and over again in the store, his best option was to buy a new iWatch from him. I figured maybe I had a bad experience at the HB store and figured I would give this Costa Mesa store a try. Again same horrible customer support, another business "specialist" came out sniffing around trying to sell me new products. He gave me his number, said to text him if I had any issues. I left the store again after an hour with my iWatch still not working. I text the "specialist" who said he could help me with anything only to be ghosted. Verizon sucks, go with a company who cares about their customers. read more

Jeremy Holley is THE BEST! He helped me when I broke my phone and made the process quick, easy, and affordable. He has a great personality and was a fun person to spend the hr with! read more

Just bought the iPhone 7 plus... it glitches out and freezes up. I'm pissed I have to now com

We met STEVEN yesterday. He is the reason this location gets 5 stars. He's an awesome Verizon employee. He is knowledgeable, friendly and answered every question we had. Great work, Steven! read more

Kyle is the man. He answered all my questions and was very helpful. Normally i leave the Verizon store in a bad mood due to bad service but this time i was beyond happy with Kyle's help. read more

They got the worstest, customer service and Managment, one of they guys in there, comes up to us with bad tone voice, and says what do you want here, he was very impolite, he wasn't talking like to a customer, he thought he is talking to his dad, very bad customer service, couple of them don't even speak English read more

My past experiences here have been up to par with the exception of one of the managers here. Who in the past had a cocky arrogance about him. But, being that he was not the one helping me I paid no attention to him. HOWEVER.... Recently I came into the store after long research, debate with friends, Facebook topic threads on Droid or iPhone to pondering the pros and cons of the the iPhone and the Droid to Verizon service vs AT&T blah blah blah get the picture. I came in here with my mind set that I would get the Droid.. This time around the manager was the one that helped me with the technical side of getting the Droid started. I was put off with his cocky attitude. I began in my head thinking of all the crap I wanted to tell him. Lets just say he looks like one of those tools that would be on that Jersey Shore show except this guy lacks one thing.. HAIR.. He obviously shaves his head.... A somewhat buff short guy with an Napoleon complex. The ego is by far ridiculous. He exudes the "I get all the ladies", "I am so cool", My head is shiny" I can operate a Droid and you can't" arrogance. I can go on and talk so much more crap on this douchebag because he really is a jerk. But, I will not use Yelp as a Soapbox necessarily. ;) He didn't check to see if my contacts were successfully transferred. You have to have a GMAIL account to start the Droid in which when I was asked to log on i was having trouble with the keyboard. So, the manager took the phone from me and asked for my handle and for my password. I told him that I don't give the PW out. He with his cocky attitude rolled his eyes and gave me the phone to type in the password and made some swarmy comment. I was too tired to deal with his attitude and the bitch in me could of come out and unleashed a world of shit on him. But, lucky for him I was 1) tired and 2) New Years resolution was to be a little nicer to schmucks and pansy's. So, four days latter I am left with having to go to a different Verizon store and get help with the important things like my "contacts". The manager of the Verizon store that I went to yesterday had to transfer all of my contacts and make sure they were in the phone successfully. She also had to shut down some of my contact info from both my Gmail account and Facebook. Turns out that the Droid once synced with the FB app it will pull your contacts from FB and save them. She fixed that part for me but she couldn't fix the jerk at this location nor the fact that I had to return and waste more time in here. The Droid is not all that I thought it was going to be. In fact it's somewhat annoying now. Or perhaps it is the shitty service that I received here that leaves me 1) over this place and 2) thinking seriously of cancelling my account and getting an IPhone instead which at this point is going to happen. In short... This Jersey Shore reject manager is rude, helpless and useless. Come to find out a manager at another location asked if the store that I bought the Droid phone helped me and went over things with me. Answer was NO! The Droid phone is not a hard phone to understand and I pretty much could navigate around it. But, there are things the Droid that I am not happy with and in a nutshell thinking highly of returning and getting the iPhone instead. Customer service here is in short not consistent. Thus, I am over it. I rather if I have a question about a phone not be treated like a idiot just because I don't understand something. read more

I stopped in with a friend and while I was waiting I asked how to use one of the devices. The employee told me I should google it or watch You Tube... way to go with customer service. read more

I had a broken screen on my phone without an upgrade available. I was offered a creative solution offered. Add a data line buy a tablet and get a phone upgrade. I figured I was in $600 so I might as well get a tablet. I was sold the Samsung Galaxy 2 7 inch tablet. I asked specific questions about the tablet. I asked about the operating system and I was told it had Jelly Bean. I asked about internal memory. I was told 16 GB. I got home, opened the box and found Ice Cream on the tablet and that it only had the 8 GB internal memory. The sales associate had gotten his facts wrong. I returned the devices to find a $70 restocking fee that would not be waived. Where the sales person had lied to me about the tablet this was not how I should have been treated. The manager TJ also would not make it right. I am highly disappointed in the lack of responsibility they took. They left the customer paying for their incompetence. On a positive note. Sales dude Angelo gets props for putting up with my vocal disappointment. As a follow-up. I spoke with customer service on the phone. They credited my account for the restocking fee. They were much more apologetic for the incompetence then the store was. Avoid dealing with this location if possible. read more

Long wait times, and the staff is not helpful when it comes to helping resolve problems. But really, the LONGEST wait times of any verizon store I've ever been to. read more

STEVEN WAS AMAZING! thank you so much Steven for being so helpful. I am usually in Verizon for a long time back in the high desert but this was quick and Steven gave me helpful information. Much appreciated!!! Go see him!!! read more

Abe helped me and my family yesterday...he was awesome. We needed new phones for our kids plus a new plan that suited our family's data/phone usage. He spent over 2 hours with us that didn't seem nearly that long. He actually stayed past his shift to ensure we got the devices and plan that we needed...he truly went above and beyond. Thank you Abe!!! read more

Go ahead and clear about an hour of your schedule BEFORE you are even seen. We have had to come in here about 4 times in the last couple months and it's pretty consistent..... Which I suppose is one positive.... ? The floor people are for the most part way "sales-y" and not very friendly. Oh well.... Super whatevs. read more

Verizon - Mobile Phones Near Me - Costa Mesa, California

If I could give a negative rating I would. Worst customer service ever. I have been a long time loyal customer and this is the first time I have considered switching providers. read more

I have been to this location on several occasions and I am not sure why they are a brick and mortar store. I would say this was my last visit to this local. The employees are snobby, not very knowledgeable, and mostly unprofessional, oh yes and did I say the service is non existent. I will not be back. read more

Holy crap these guys are TOTAL FOOLS, and could not care less about your business! The very worst customer support I have ever received. So I buy an iPad fully loaded about 60 days ago in August , then I hear 2 days after my purchase that they are going to release a new iPad so I return the old one- still sealed unopened in its shrink wrap! I tell the staff to order me a new one- give the configuration etc. They tell me I should have it within the week. THEY LIED, and CONTINUE TO LIE. They are the very definition of LIARS. (I hate using that word..because "Liar" is usually used by someone who is exaggerating... but in this case.. it fits) . The new Ipad has been out for 54 days!!! I have called them nearly every other day to find out why they can't get me an iPad. By the time they got their act together to order it...or "special order" it... (Why they need to "special order" a 128GB iPad I have no idea) the iPad is already past 20% of its life cycle before the next new one comes out. I bet it would take them another month to get me one. Answer... they never even ordered it.... WTF? No kidding...a after 54 days... endless calls. It would be so much easier to fill my order than to ignore it. First off... Never work with Durwin... he's a complete idiot and never returns calls... you can count on him not to be there when he says he is working, and if you ever need any assistance from any other manager it is fruitless. Talk about someone being promoted to their own level of incompetence...the guy likely has a token University of Phoenix worthless online diploma in social work degree (to get a position that requires a degree...no matter how worthless) .... thank goodness he is not in our military. He is the kind of guy that kills our own soldiers with "friendly Fire". In the end... I had to get gift cards...they wouldn't even give me my money back because they made up some BS about me buying it on "Edge" and then paying it off and their system would not allow it. Which means I can't go to Apple to buy it , and they have it in stock. , I have to deal with Verizon yet again... and at this point.. I don't want to deal with Verizon at all...and want to switch to Sprint for Unlimited Data. You know what is even worse???? That Verizon's own regional managers never read Yelp and instead rely on some shoddy internal Verizon inspection for customer service. "HELLO REGIONAL MANAGER WHO NEVER READS THIS"........AHEM....."HOUSTON, WE HAVE A PROBLEM" How do I know Verizon's regional managers never read yelp??? Because if they did...and read all these negative complaints (Holy cow there are a ton of them for this store!!!!!) ... they would have gone and "CLEANED HOUSE" at this store and replaced ALL of the staff. Look at the list of endless bad reviews for this store.... it's obvious Verizon hasn't got a clue about how bad this store is. I never thought I would ever switch from Verizon, but so far out of desperation.... (I haven't even told you how they lost my iPhone 6 Plus order....) I bought an emergency phone from Metro PCS.... for $25 a month, NO CONTRACT, and frankly the reception has worked well in all of Orange County and all of Los Angeles . METRO PCS???? I thought I would never.... but here I am , discovering that the coverage and dropped calls are not any worse than Verizon (except for driving to Mammoth- where I just tether with another passengers iPhone for internet anyhow) so I guess I can thank DURWIN at this Verizon store for making me try other carriers out of desperation and saving me money. I only need coverage in Aspen and the East and West coasts... so I am actively looking for other carriers. Thanks to the staff at this store. before...I was just satisfied with paying more and thinking I was on the best network...now I have come to realize.... if even lowly Metro PCS is good...WHY WOULD I WANT TO PAY $170 a month for fully loaded Ipad and iPhone (that I have to wait 3 months or more after they come out to get) and be locked into a contract and not get any customer service? The answer is... YOU DON"T NEED VERIZON...Look into other carriers...I am shocked at how good their functional coverage really is... Do I really care if my phone has coverage in Nebraska?? Or if I am at the bottom of the Grand Canyon and get blips of coverage as I round the rapids??? All I care is that I can drive around- even on back roads and not drop calls..and so far Metro PCS seems to have the same functional coverage as Verizon on both coasts. Lastly... of course with millions of customers ...you are bound to get a few mistakes.. but here ...at this store... look at the faces of the customers inside.. after they walk out..THEY ARE NOT SMILING... they re all bitching. TRUly. I expect over 80% of the customers have a bad experience at this store. Don't become one of those victims.. read more

My wife and I could not be happier with the customer service we were giving at this store. Our sales rep. Jeramy was kind and knowledgeable on all of the Verizon products and services. We ended up upgrading all of our phones and purchased cases and protective glass fir each one. Never go with an "authorized dealer" always go with a company store. read more

Yesterday, June 10th, my husband went to the Verizon store to get some help with his iPhone 5 as it wouldn't charge. After speaking to a couple of people there he was told by Paul, the manager, that he would have to send his phone off to insurance to get it covered but they probably wouldn't cover it since the phone was "damaged" (What is insurance for!???!!) The so called damage on the phone is normal wear and tear as he's had the phone for over a year. And, the scratches weren't the issue. He was told his other choice was to purchase a new phone. When he got home with his phone, I googled "iPhone 5 not charging" and multiple results showed up recommending to gently clean out the charge port as lint can get in there since most of us carry our phones around in our pockets. With a plastic covered paper clip, I was able to clean out lint from the port and my husband's phone once again was charging. No $200.00, no sending it off to insurance. While I understand that Verizon employees may not be able to put a paper clip into a customer's phone, they certainly could have HELPED him by telling him that he could try this at home. I also understand that they aren't the manufacturer of the iPhone so maybe they don't know this but neither did I! I simply took time to check as the employees at Verizon could easily have done. read more

Verizon....What can I say...you are the worst... most unorganized...most untruthful company. I have just spent about 4 hours on the phone with your customer service reps and my voice is now horse from all the talking. My bill to add my old mother to my phone plan went from $34 to over $100 in less than 4 days. Every single person I talked to that's 4 employees gave me different answers only for a supervisor to tell everyone of them was WRONG and that he didn't have an answer as to Why!!! What is going on with your company that your plans are so confusing that your own employees can not answer basic add a line to my plan questions with any degree of accuracy! You opened a plan that I did not authorize and then charged me for it! You want to hold me accountable for what I confirmed but 4/5 things I agreed to you later say YOU cannot agree to. I feel like crying and throwing things right now I'm that frustrated...but I treated your employees with respect. In the end I'm the one who is left feeling powerless...so I have come to YELP to vent. I have come here to tell others if you are not bound to Verizon please consider other cell phone providers before you end up with them. They will tell you anything and after you confirm they can tell you toooo bad we made a mistake but you still have to pay for our mistake! It's sooo annoying. You have phone calls RECORDED ...come on...make some changes. What good is it to have so many "better plans" if you cannot actually follow through with them. I'm pissed off to say the least. My 70 year old mother is the ONLY reason that I'm still paying you hard earned money. Discontinuing her phone right now would leave her in such a vulnerable place that I am choosing the lesser evil. Get it together. This is the only negative review I have ever left. I hate leaving a negative review but if this saves someone else from your chaos then it's wort it. When you only see 5 stars and 1 stars BUYERS Be afraid! read more

Just finished picking up my new phone. I had been dreading going to the Verizon store, but instead it was such an easy experience. There were no pushy salespersons and the place was really nice. Best of all the person who helped me, Abe was such a nice and helpful guy. He didn't rush but also didn't waste my time. He turned a previously dreaded experience into a pleasant experience! read more

Do not deal with this store!!! They don't care about anything but they're commission. Especially don't let Abe help you! We came in as new costumers and he completely lied to us. He told us for signing up we get $100 credit each for accessories! LIE!!! We were billed for everything and the management did NOTHING! Stay away! read more

The people at Verizon don't care or listen to what you want! They are only interested in how they can meet their sales quota. They are pushy and rude and good customer service is not their goal. I will NEVER set foot into another Verizon store EVER again. The employees are HORRIBLE!!!!! read more

I walked into the store looking to change carriers. I was greeted by Alex N who was very personable. I'm typically a very indecisive person and Alex made my decision rather easy. I truly appreciate his patience as i am not very tech savvy and he was very helpful in setting the phones and answering all of my questions. He went above and beyond with assisting me in setting up my auto pay/app and clearing out my old phones. Thank you for your time and making the switch so easy. read more