my son needed to get a phone added to our account, the rep sold us on a Apple 5c with the pitch that it came with a free case of our choice. all was billed to our account and once the bill arrived they had charged almost $100.00 for the case. when i came to the store to speak to the manager they were all "busy" and another rep basically said that they would do me a favor and would allow me to return the case. these people are nothing but a bunch of crooks taking advantage of people. they bundle and cross sell as "free" items hoping you won't notice the fraudulent charges. verizon i have no respect for your misleading sale tactics. you have now lost a 15 year+ client and will tell everyone about our experience. read more

Luis is the man. Talked through the plans and answered all of our questions no problem.

My wife and I could not be happier with the customer service we were giving at this store. Our sales rep. Jeramy was kind and knowledgeable on all of the Verizon products and services. We ended up upgrading all of our phones and purchased cases and protective glass fir each one. Never go with an "authorized dealer" always go with a company store. read more

I've been here 3 or 4 times. It always seems to take forever to be helped and the some of the employees have been. David (check in guy) was really rude and belittled me about my phone changer insisting that it was definitely broken without even letting me test it. After my continued insistence he finally complied. What ever happened to helping the customer and not harassing them. This has obviously been lost on him. read more

Verizon....What can I say...you are the worst... most unorganized...most untruthful company. I have just spent about 4 hours on the phone with your customer service reps and my voice is now horse from all the talking. My bill to add my old mother to my phone plan went from $34 to over $100 in less than 4 days. Every single person I talked to that's 4 employees gave me different answers only for a supervisor to tell everyone of them was WRONG and that he didn't have an answer as to Why!!! What is going on with your company that your plans are so confusing that your own employees can not answer basic add a line to my plan questions with any degree of accuracy! You opened a plan that I did not authorize and then charged me for it! You want to hold me accountable for what I confirmed but 4/5 things I agreed to you later say YOU cannot agree to. I feel like crying and throwing things right now I'm that frustrated...but I treated your employees with respect. In the end I'm the one who is left feeling powerless...so I have come to YELP to vent. I have come here to tell others if you are not bound to Verizon please consider other cell phone providers before you end up with them. They will tell you anything and after you confirm they can tell you toooo bad we made a mistake but you still have to pay for our mistake! It's sooo annoying. You have phone calls RECORDED ...come on...make some changes. What good is it to have so many "better plans" if you cannot actually follow through with them. I'm pissed off to say the least. My 70 year old mother is the ONLY reason that I'm still paying you hard earned money. Discontinuing her phone right now would leave her in such a vulnerable place that I am choosing the lesser evil. Get it together. This is the only negative review I have ever left. I hate leaving a negative review but if this saves someone else from your chaos then it's wort it. When you only see 5 stars and 1 stars BUYERS Be afraid! read more

Just finished picking up my new phone. I had been dreading going to the Verizon store, but instead it was such an easy experience. There were no pushy salespersons and the place was really nice. Best of all the person who helped me, Abe was such a nice and helpful guy. He didn't rush but also didn't waste my time. He turned a previously dreaded experience into a pleasant experience! read more

After dealing with Pedro I was so upset. He made assumptions, and generalizations assuming that I was lying regarding my phones contract. I was literally ready to cancel my contract with the 250 credit I had from Verizon, and go with a different " service provider" my girlfriend who is on a whole separate contract was considering cancel hers also simply because she was a witness to the interaction... After a brief explanation. Paul ( the manager) saved the day, and came through. Thanks for for making it up. He proved customer loyalty, and was willing to work hard, spending a lot of his time looking for a solution .. I in turn was relieved that he was able to find a solution to all my needs, Verizon needs less Pedro's , and more Paul's ! read more

Do not deal with this store!!! They don't care about anything but they're commission. Especially don't let Abe help you! We came in as new costumers and he completely lied to us. He told us for signing up we get $100 credit each for accessories! LIE!!! We were billed for everything and the management did NOTHING! Stay away! read more

My mom and I were completely dreading going in to update our phones and ended up having a great experience. We figured we would be there all day and we would have some difficulties; and wow, it was the total opposite. EDWARD was more than amazing!!!! He was so patient, nice, thorough, detailed, knowledgable, etc and made the experience a 100% positive one. When we left, we were all smiles. Thank you soooooo much Edward!!!! You are seriously the best!!!!!! read more

I walked into the store looking to change carriers. I was greeted by Alex N who was very personable. I'm typically a very indecisive person and Alex made my decision rather easy. I truly appreciate his patience as i am not very tech savvy and he was very helpful in setting the phones and answering all of my questions. He went above and beyond with assisting me in setting up my auto pay/app and clearing out my old phones. Thank you for your time and making the switch so easy. read more

Made it easy to switch from Sprint to Verizon. Jeff did a really good job. Went above and beyond. Very knowledgeable of all products. Overall happy with the service. read more

I had a great experience upgrading my phone! Kyle was so nice, patient, and informative! thank you very much!!!

This is the worst Verizon store I've ever been to. I've been a Verizon customer for 8 years and this is the only store I've had problems with. The staff is rude and gives false information about there different plans in order to up sale you. The manager is rude and unprofessional. I had an issue with my plan and he just blew me off. I would steer clear of this store. Any other Verizon store in the area is fine. Just don't take your business here! read more

I'll never return to this Verizon store and can't wait until my contract is up and I can move on to a carrier with employees who are there to help the customers. My phone quit taking a charge so I needed a new one before it died and I was left phoneless. I walked in at 10am and was approached by the manager who refused to help me after not being able to look up my account after two attempts of punching in my phone number into his tablet with his sausage fingers. I explained to him that there must be some confusion on his end because I've been a Verizon customer for 5 years and I had just gotten a new phone from the same store a little over a year ago. He simply shrugged and turned away from me, completely brushing me off and hinting for me to leave the store. I refused to leave with a phone seconds away from dying and no back up phone to reach customer service on. I asked for him to try again and he simply said no and turned his back to me again. Another employee was standing near by so I grabbed him and asked for help. Of course, he was able to find my account on the first try with no trouble at all. I was not offered even the slightest apology from him or the prick manager. To make matters worse, once I was told they could help me get a new phone he then changed his mind once I told him I had no interest in renewing my contract. Why would I? Every time I've stepped into this store, the all male staff seems to be power tripping and think they can try and make a dime off the tiny blonde girl. Well fuck you and your extremely terrible customer service. And to the prick manager- your beard is gross. read more

I came here solely to upgrade my phone, and I was greeted by who I believe to be the manager, as he was delegating responsibilities to the other employees. He wasn't very kind, and got straight to the upsell. All he cared about was trying to get me to buy an iPad or AirPods or an Apple Watch, all while being pretty rude. It just wasn't a great experience. read more

Worst customer service ever. Easily four groups waiting around while being ignored by a staff of a dozen. Not friendly nor helpful at all. The manager and two other were tied up chit chatting with a customer for 15 minutes before we finally gave up and left. Very poor management. As an expert on Lean management, I can tell you that the waste of people and resources here were some of the worst I've ever seen. When my wife asked why there were four people doing NOTHING at the counters, she was told very rudely that they were helping other people. It was very evident that they were doing nothing. read more

Went to get upgraded phone. Klaus the rep should sell use cars. Liar, bait and switch scam.Told me I have to pay 900.00 plus for a new upgrade and to lower my bill. Pushed the Edge plan. Total rip off. I am done with Verizon! read more

Was Loyal To Verizon For About 5 yes Until The Beginning Of This Yr. My Bill Kept Going Up As The Months Were Passing It Got To The Point Were I Had 3 Cellphones For $600 Which Is Absurd. Kept Going In And Calling In To See What We Can Workout Or Change Plan Something. The Staff At The Store Sucked They Said They Had No Idea How They Could Help Me To Call Customer Service. Customer Service Had No Idea How To Help Me Either!! So I Cancelled. And After I Would Get Like 3 Phone Calls A Day For Like A Whole Week Because They Wanted To Know Why I Left Verizon Saying They Could Help Me Go Back With Them Again. Which I Told Them That's Why I Kept Calling Now That I Actually Left You Care Nope Sorry Its Too Late And I'm Happy Where I Am. Hell No I Am Never Going Back !!! Way To Expensive!!! read more

When I got my new phone I went to this location as it was close to work and I could get there on my lunch hour (and get lunch and do my banking in the same center). The service was great. I had an older phone so my few photos couldn't be transferred, but all my contacts made it to the new phone. I also I bought a screen protector, phone cover and a car charger. I would visit here again if I needed something . read more

I have been going to this store for years until a few weeks ago. I have always gotten good deals and help at this store but the last time went it was different. I have been a Verizon since they were previously AirTouch. So because I have been a long time customer I asked to see if I could get a discount because I wanted to get new phones for my 5 lines and a couple of iPads as well. The lady I spoke to was nice but said I needed to speak to a manager. The manager was another story. He said that a discount would be too many hoops to jump through. When I told him that if I can not get a discount that I was thinking of switching to ATT he replied "Here is my car, tell them I sent you". Well that was it. I was done with Verizon mainly because of the manager's attitude. Well ATT gave me a great deal on 5 phones and I picked up 4 iPads as well. read more

Well, I have to say that this location is by far the best. We have worked with so many people, and couldn't be more thankful for the excellent customer service that we have received. We have worked with Justin for over 8 years. He ALWAYS goes out of his way to help us, and goes over and above what his job requires of him. Bryan is also AMAZING. He is courteous, and also goes over and above what is asked of him,making sure that we have what we need. Steven is wonderful. When my email was hacked, and my phone was spoofed, I went to Verizon just minutes before they closed. He took the time to help me change my number and put a new SIM card in my phone. He has helped me and my family countless times, and we are so thankful. Abe is also an excellent employee. When my mophie case fell apart, he made sure that I could exchange it, and get another case. He is always so helpful, and goes out of his way to make sure that every customer has what they need. Sambra is wonderful as well. She has so much patience and care for her customers. It is so awesome to meet so many amazing people who do their job with care. I know it is not easy working with the public, but we think they are all amazing!! This is why we are with Verizon. It's the people that make the service!! read more

Not always staffed enough, but they do a good job of helping me out and hooking me up. I don't go to the other t-mobile stores, because these guys do the best job. I would give you five stars, but I have had a few less than optimal experiences. Thank you. read more

I was very disappointed with the customer service I received when I went into Verizon. The lady who you check in asked why I was there and I said to upgrade to the iPhone 7. She told me it would be a 15 min wait which I was fine with. What frustrated me is that as soon as another lady started helping me (25 min later) she said she didn't have any iPhone 7's in stock. Why couldn't the lady who checked me in let me know that so I didn't waste all that time waiting!? Also, when I bought my iPhone 6 there about this time last year the guy said I was on the Verizon Everything plan so as soon as the new iPhone comes out I could upgrade. The lady last night said I have to make two more months of payments until I could get the 7. Waited around all that time to just leave with with nothing but bad news. read more

I don't think I have ever had such amazing customer service! Kristine was beyond helpful and just a pleasure to deal with! I will recommend to all my friends & family that have Verizon Wireless as their carrier to go to this location for any & all needs!!! read more

Ed provided great customer service to my girlfriend and me. Very courteous and knowledgeable. I would definitely look him up again if i ever needed anything. read more

Whole new different team!! I haven't been there for a couple of years due to really bad experiences in the past. Lots of new faces. 9/26/15 Darwin and his team did the best to help my wife and I. They showed lots of patience especially toward my wife lol. Being loyal costumers for about 15 years, this for fact was the best service we've ever experienced at Verizon!!! Thanks TEAM read more

Thank you, Nicholas was helpful. He worked with me through the warranty phone I tried several times on my own unsuccessfully. In a fast pace world it was nice to have a person willing to make sure you I was taken care of. Thank you read more

I like visiting that particular location and though, the wait can take a long time,they treat their customers very kindly and are willing to listen to you instead of criticizing or accusing like the staff at the Santa Ana Harbor and McFadden location do to their customers! They take the time to listen and to detect what may be the issue behind what I may point out if my phone device is going haywire! They have excellent management skills as well as dealing with customers and I will from now on do business with them! read more

Awesome Verizon store if you live in OC you gotta go here, make the extra drive and ask for Justin to help you out with your phone needs and problems! It was a fast, friendly, calm atmosphere unlike the other Verizon stores out there. Justin helped me and my bf out from beginning to end. Justin was so helpful and made sure I got the phone I ordered which took everyone else (Verizon customer service/other stores) forever he helped us out big time and made our experience super positive when we never thought that would happen after dealing with hours and hours and hours at other stores/on phone with customer service. We came in close to closing time and knew we probably wouldn't be getting my phone or even be helped but we were so wrong!! Justin went above and beyond my wants and needs, he was quick, explained everything thoroughly, had a lot of knowledge, and had great customer service. All in all he just went out of his way to save the day and made sure we got the phone that night. Also (he activated my phone/switched my SIM cards, put the protective sticker on the screen, gave us a discount, etc. all things he didn't have to do just to make it easier for us) you guys should check this location out and see what I'm talking about! read more

My worst experience at this location. Be warned of the salespeople there. They are poorly trained. Make sure you read the return/exchange policy before you sign the contract. I was not informed of their restocking fee at the time the salesperson ordered my new phone. The salesperson even told me to play with the phone once I received it and if I don't like it then return it. But he failed to inform me of the return policy. They would not even waive the fee even though I have not opened up the factory sealed package that the phone came in. What kind of policy is this?? Because of this experience, I am sticking with AT&T. Thanks Verizon, you've made my decision a lot easier now. You've lost my business for good. read more

Ed helped me so much!! He knew what he was talking about and didn't try to upscale me the whole time like most sales people do. He was amazing and I'll def ask for him next time I'm in :). Thanks Ed! read more

Jeff helped me upgrade my iPhone 5 (64 gig) to an iPhone 6 (16 gig) then back again to an iPhone 6 (64 gig) and was incredibly helpful and patient with my situation as well as giving my mother and I the best possible deal. He went through the whole process of setting up the iPhone 6 for me twice including putting on the screen protector as well as putting on the case that I brought and was very easygoing. Would highly recommend. read more

My phone just decided that it would no longer like to actual make phone calls and instead act as a glorified pager. I was extremely irritated that I had to deal with this and I knew I would need to buy a new phone. I was super fortunate that Spencer helped me while I was at T Mobil, he even put up with my not so pleasant attitude about having to buy a new phone. He made the transition super easy and even was able to transfer all my photos, apps and iCloud when I was told by a previous employee that wasn't possible. By the end of my purchase I was happy to upgrade and not at all irritated by the purchase and it had to do with the fact that Spencer refused to make the experience less then enjoyable. Thank you so much for all your help! read more

Took my Mother over this morning at opening for a minor upgrade on her Basic phone. Gabe was our guy and he was amazing! No high pressure up sell involved. He took excellent care if us and even came to the car (my request) to make sure her Bluetooth was working properly. It was such a positive experience. All of the other customers seemed as happy as we were. Happy Holidays! Nice way to start the day. read more

Awesome experience. Eliana was super relatable and wanted to help me out. She was so patient and incredibly helpful and knowledgeable.

Horrible customer service. They hung up on me twice (after 10 minutes of holding) this morning when I called to see if they had the iPhone X available. read more

After dealing with multiple other locations and online chats, I went into the store on Harbor as a last effort to get my issues with my iPhone figured out. I was expecting to pay a bunch of money to get it fixed per what others have told me. The people here were able to get me in and out very quickly without spending nearly as much as I had planned. As long as I live in orange county this will most definitely be the Verizon store I go to read more

Liars The will tell you anything to have you sign . Had me sign a year ago for two jet packs for internet connection. I explained to their representative that I will need it while I'm in Mexico, he assured me that it will work there. Guess what ... doesn't work in Mexico. We tried to address this problem later on , but we are locked on a two year bullshit contract. On Friday I went in to buy another phone (I have ten lines. Business account) I been told by their representative about the 3 pixel phone that coming out. The have a buy one get one free. Me and my wife asked him if we can use one of our jet pack account for this. He approved. On Saturday came back to purchase. Another sales rep. Different rules. Asked for the manager. He brought the sales person that promise us to use the hotspot . This law life standing in front of me claiming he never said that we can use our hotspot and switch it to a phone line. Now it will be consider an upgrade. I called him a liar , and been asked to leave by the manager. ( security escorted me out , first time in my life) They don't mean what they say They will not deliver what they promise. I am paying over $5000.00 a year with Verizon and been treated like shit. STAY AWAY. read more

Horrible services. Always under staffed. Every time I go there to make a purchase, I walk out end up going to another store to make purchase.. read more

this shop did nothing wrong its the overall verizon wireless corporate I prepay my accounts 6 months in advance had issue with cell phone cutting out please state a command and then it cuts out my problem is with corporate and the worst customer service in my history with anybody they have shipped out 4 packages of cell phones which i have to return which I do because I am anal and take immediate action 10 hours of time on phone 10 hours of returning there mistakes and problem still not fixed I'm a verizon share holder a customer for 10 years at least everytime you call in I get someone different have to re explain issue absolute worst customer service I have ever experienced I recommend going over to T mobile or what ever it is read more