Quick and fast; Went in for a phone upgrade and was then assisted by Ryan, he ended up updating our…read moreplan because we found out that we were committed to an outdated previous plan. Ended up getting our upgrades done and helped us save $70 monthly while keeping our current benefits! Thank you Ryan!

As per usual with this company, my experience with this AT&T store was just as lousy as every other…read morepoint of contact I've encountered. With gas being six dollars a gallon I called the location first to see if they had the product I wanted. They said they did so I asked them to put one aside for me and they said they can't do that, they have plenty and they'd "see me soon" before hanging up on me. Pretty sure this was the manager, because when I did get to their store, he was messing around on a computer in the corner and was answering the phone. I purchased what I wanted with a promo card they sent me after MASSIVELY messing up and forcing me to file a FCC claim. There is no way I would ever give them a penny of my actual money. If I never have to deal with this sad excuse of a corporation again, it'll be too soon.

Lis was friendly from the moment I walked in. She walked me through the whole process, was able to…read moreget me exactly what I needed. Didn't sell me anything higher than I asked for very happy with everything had a great conversation. She was very professional very knowledgeable and I learned so much by her Customer service teaching me about new products I needed for my phone. I would definitely return and talk with her for future

Robert a customer service rep in the store has extremely poor customer service. My experience today…read more05/01/2026 was horrible. Over the phone I set up an in store swap of equipment. I checked, waited till my name was called Robert mispronounced my name (no big deal) I corrected him and he proceeded to say it wrong again on purpose with a shoulder shrug. Next I am trying to exchange my equipment and he tells me they don't have it in the store, so I ask if he can have it delivered to my home he immediately tells me no and that I can call customer service, it didn't make sense to me so I ask why, he says it's not a service they do in store I know this is untrue because I've done this in the past when I was informed they didn't have the equipment. So I ask to speak to the manager and after I explain the situation I am informed that Robert can assist with sending the equipment to my home. I inform the manager that Robert said he couldn't. So Robert assist with sending the equipment to my home I ask for a confirmation number once again Robert doesn't want to do his job and he tells me I can get it offline. This is not the experience I expected in store. This is also why most ppl prefer doing everything online. This is also why I will be also calling corporate and continuing my complaint, I didn't come on my lunch break to be provided rude unsatisfactory service when all I needed was to swap my equipment out so I can use the internet I pay for. The manager was nice and effective in assisting me, however if Robert is still at this location I will not be returning he needs a lot of training.

Fast and excellent service! 10 out of 10 would recommend!! They were able to fix my iPhone screen…read morewithin one day for a fair price!

I had a couple of old devices that contained very important files needed for my court app next…read moremonth. They had been broken and unused for over 7 years. I took them to 11 different repair shops - including one all the way in San Diego but unfortunately, none of them were able to fix the issues. A fellow gym member recommended this repair shop & the result was mind - blowing. In just 3 hours , all of devices were fixed and my data was recovered. Of course , I made sure to give the technician, Amad , a generous tip. Excellent job brother and Gold bless you. My 2nd repair experience here, Excellent experience! They did an outstanding job repairing my iPhone 16 pro & used top quality parts, which really shows in the result. Quality is really their priority. My wife also had her laptop repaired here & once again they used the best quality parts & delivered great results. Customer service is professional , honest and vey knowledgeable. Thank you guys

I visited Sunset Cellular with my mother in law to replace her old iphone 7…read more The store is quite small, but the employee there by the name David assisted us from the beginning until the end kindly and professionally. I've been to many many different cellular stores, and by far, David was an exceptional employee who provided the best customer service and results for myself and my mother in law. David kindly helped me find a current promotional deal at Verizon for trading in Iphone 7 for $460.... Where can you get $460 for selling iphone 7?! No where~ Unfortunately I wasn't able to reset the iphone 7 because the phone wasn't mine and I completely didn't have access to resetting the Apple ID and password. Luckily, David gave me some suggestions and advised me to contact the Apple contact support, and after doing that, i was able to completely erase the old iphone and reset it! After resetting the iphone 7, i dropped off the phone to David, and he processed the trade in process for me and shortly after a week, I received a confirmation email from Verizon that they received our old iphone 7 and they are processing the trade in value as $460! Yessss! this old iphone 7 is worth $460?! Thanks Verizon :) I'm glad I was able to search and find David at this Sunset Cellular. They are Korean based small business, and majority of the customers are Koreans who do not speak English. So if you have parents or family members who are Koreans and needs help regarding any Verizon mobile services concerns, I highly recommend Sunset Cellular. Also for heads up for the owner at Sunset Cellular! I hope you are paying Mr. David well. He is an exceptional employee! I honestly thought he was the owner since he had such knowledge and provided exceptional customer service :) Thank you David for all your awesome help and I'm happy to be getting $460 trade in credit for that old iphone 7! :)

Super friendly and knowledgeable…read more My family and I recently switched over from Sprint to Verizon with the help of my friends at Sunset Cellular. It's Korean owned but they all speak English fluently so no need to worry about language barriers. They have the newest versions of iPhones and Samsung phones. They also sell chargers, cases and screen protectors. They're located in a small plaza in between stores. If you're unfamiliar with the area it can be easy to miss.. so look for Hanmi Bank cause it's behind it.

The one great thing about Cricket Wireless is that they have a trial available where you could try…read moretheir service alongside your current provider to make comparisons in performance between the two. I downloaded the Try Cricket app on my iPhone and tested it out with my then-current provider. I was convinced to switch to Cricket after I tried using my cell phone in my church's basement level (we are meeting there temporarily until the church's roof can be refurbished). My then-current provider had NO signal at all, yet Cricket still had a signal, even though it showed one signal bar on my phone. I then switched later that week online, after which I received an email notifying me that it would take 2 business days to switch over. I had seen the Cricket Wireless store adjacent to the Walmart on South Street, so I decided to stop by to see if they could speed up the process of getting me switched over. The employee on duty, Emely, was helping other customers who were there before me, so I had to wait a short while. When she was ready, she called me over and I explained my situation with proof that I had made the switch online; I just needed to make the switch complete on my device. It was a bit of a laborious process for Emely (she was helping other customers in between), but she punched a few buttons on my iPhone and told me that I was finally switched over to the Cricket Wireless network. :-) I signed up for the $55.00/month unlimited data plan. Since I elected to have my monthly payments on auto pay, I get a $5.00 discount, so I end up paying $50.00/month. Emely was very welcoming, friendly, and patient while she got the process started in switching me over to Cricket. So far, the service is working flawlessly. I highly recommend the service and this particular Cricket store for sure.

Just walked out of this store and man do I have to tell you, this is by far my best phone shopping…read moreexperience ever! The kind gentleman who helped me and my sister out is Edwards. Edwards is literally a pilar in this company and deserves to be recognized. From beginning to end, the process was easy, great customer service, and answered every question I've had. This humble dude is an asset to the business. Walked out with a new iPhone 12 and a 3 month payoff plan. Somebody give this dude a raise! Great meeting you bro, will definitely refer and return for future business. -Petelo & Lavelua

04.04.2026 Saturday…read more Bought a new phone online. Needed to upload All phone contacts from my old phone to the new phone I purchased. Arrived at this location at Peak Time. No reservation no appointments. The T-Mobile representative with a IPAD in hand took me us in automatically. No wait time no excuses. Come right in he stated in a friendly tone. As we exchanged information to get logged into the system he asked if anything else was wrong or is needed with my T mobile service. I kindly replied no, this is all that is needed for the time being. I was very satisfied at this location since the experience and process was painless! In and out in less then 10 minutes. Big Kudos to Matthew (I believe he is asian), Professional and prompt. I will come back for any T mobile issues.

Horrible customer service from Maria and Nick. I switched over to t mobile and brought a new phone…read moreon may 15th. Since the purchase I have had to come back twice due to the phone being defective. The iPhone had a defective battery and they made me pay $115 to replace the defective phone even though I pay for insurance on the phone. And after paying Maria rudely said "you should be grateful I was even able to help you". Is the not your job?? 0/5 would not recommend, I am switching back to my old carrier t mobile is horrible.

Awesome and honest service! I just switched after being a loyal T Mobile customer for over 10 years…read moreand this 25 per line promotion was unbelievable. I honestly didn't think it was real but it absolutely was. We got 4 brand new iPhone 17s for FREE. Shout out to Lauren for taking great care of us. He really went above and beyond and made the whole process easy and stress free. PS. I spent over 20 minutes looking for a highly rated Verizon location and this store did not disappoint. There are a lot of 1 star locations around my area but I will definitely be coming back to this one.

this store is literally the WORST! I've been here 2 days in a row. 4 different times. They have…read morebeen CLOSED no matter what it says online ! I tried to cancel my order and put it in with a different Verizon for the "store" to magically be open and they tell me to Come pick up my order for them to NOT BE THERE AGAIN !!!!! They are super unprofessional and are full of it ! Im not sure what kind of Verizon this is but it needs to be CLOSED ! Ive never been to a franchise and they are just closed just because !!!!!?!!? Wow no common courtesy what so ever.

I have had a great experience every time throughout the years at this location. Alan was very kind…read moreto me today. Attentive with just being aware I needed help. I asked for Cruz who has been helping me within the last 2 visits. Cruz has been so kind, patient, helpful beyond words can say. I gave her a big hug the first time I met her. She deserves to be treated by her employer with the utmost respect along with her colleague Alan. Today was just memorable for me. Thank you for your service!!!

Walked in to pay off my phone and unlock it so I could switch carrier. First dude that helped me…read moresaid he'll see if it gives him the ability to unlock after the payment goes through. Said it sometimes gives them the option to do so, unfortunately it didn't so I'd have to call 611. I called and got a bad rep so I went back inside to see if they could try again. Got a different guy this time and this guy tells me they don't do it in store. I said from my understanding you can. He said let me check with my manager. Comes back and says no they don't. Make it make sense! They're all smiles when it's commission money coming in but bs gaslighting when someone is trying to leave Verizon.

Super customer service and they help you with a smile always , prices very good and my mobile…read moreservice is very good and I got my upgrade like every 10 months with a very good discount price love Boost mobile

I went to Boost Mobile with my son looking for a new cellphone. I told the representative what…read morephone we were interested in as well. A Mexican woman and her family walked into the store and he stopped working with me to work with her. He started unpacking a new phone from the box and setting up a new account. I asked him if he was still helping us because we were in the store before them trying to get an upgrade. He said yes and asked for my son's phone number. He took the phone number and started helping that same family again. This was a horrible experience at this store. Customer service is telling customers that walk in that you're currently helping someone and that you will help them shortly, not stopping to help your first customer to help others that look like you! I will never recommend this location!

Went in about an hour before closing to get a new phone. Employee Nathaniel was very helpful. He…read moreexplained everything well and used a screen and printouts to help us make a selection. Coworker next to him was LOUD. I was going to ask him to please tone it down a little, but my son asked me not to. His voice made it difficult to hear. He may not know he's a loud talker. Disappointed that we did not get a FREE phone and disliked a policy to make us stay customers. Deceitful practices.

I am dissatisfied with my experience . I am not mad at the customer service, the gentleman had a…read morevery kind demeanor. I think i am mad about Verizon's training with their sales employees . I felt like I was being used to meet a sales quota , not my needs being met . My (**high) phone bill did not meet my expectations. I just wanted a new phone, not a new line. The between the lines with getting a new phone , promo, etc etc were told to me in what I find to be confusing language. It's not clear cut. I felt like I was bamboozled like I was at a car dealer lol. 16years being a loyal customer , and this is how it is :( No wonder Verizon has class actions suits against the way their sales representatives present information. I feel bad for people who don't understand the sales team due to a language barrier or older age. They get taken advantage of . I will no longer step foot in a store and will seek assistance with the phone rep. They seem to be more honest and helpful. *** To resolve this , I spoke with the Verizon customer support over the phone. They issued me a loyalty discount ! And removed three phone numbers i had been paying for ! I was on the phone for over an hour . Worth it , but dang this shouldn't have been necessary! Review your cell phone bills! Remove unnecessary charges !