I'm a new Verizon customer, purchased the plan online with the Iphone 11 PRO and picked up in-store on 9/7/2020 @ 10:50am PST/1:50pm EST Granted we are 6 months in with Covid Stage 2 in LA County. I show up and there are 3 employees in the store. No customers. The rep handed me my bag at the door and said he CAN NOT help me set up my new phone. I get he didn't get the commission but pretty much instructed me to tether wifi off the restaurant next door to do it myself. It's 20 days later and I had to go back to Tmobile my old carrier to determine how to setup my portal pin to transfer my own phone. Is this what Verizon has to offer for customer service on basic set up? read more

AVOID THIS STORE!!! I wish I had known NOT to come to this location. Back in December, I took advantage of the iPhone XR buy-1-get-1 with representative Sam who LIED so WELL about the terms of the agreement: On 12/13/18: 1. Sam said I would pay 33x2 for 6 months. LIE (I discovered this was a lie 6 months later) 2. Sam said @ 6months 1/2 would be credited for the free phone AND from there on, the free phone will not be charged. LIES!! Sam said they do that because people get the phones and disconnect the lines which I understood! (I discovered this was a lie 6 months later) 3. Sam said @ 6 months I could pay the phone off and I wouldn't be responsible for the free phone if I surpassed the 6 month mark. (I discovered this was a lie 9 months later) So today 9/27/19, I called customer service (who was very kind) to pay off the remaining balance and they told me that I was locked for 24 months. She recommended that I call the store. So I did and the manager Jorge got on the phone and sighed. Then as I was explaining the situation to him and he was over talking me in a patronizing tone. I have had Verizon since 2007 and I have never experience this type of MetroPCS service before. read more

When I say this Verizon store has no customer service I mean It. Went in to exchange my phone charger and they were very rude in regards to doing so. If you have business here taken it some where else. read more

Very rude staff, walked in to purchase a new phone and employees were immediately rude and had bad attitudes. Staff lacked product knowledge as well read more

Walked in to buy an iPhone 12 Pro and was ignored. No one even told me where the sign in sheet was. They continued to ignore me and I just walked out. I purchased my iPhone at the Apple store instead where I was helped out. read more

Terrible customer service- location wasn't even busy would not help set new phone up. Also watch out for scams and fake promotions.

I called to make an appointment and it was scheduled by a Verizon rep who did not work at this location. When I arrived, an extremely rude very young male by the name of Raul decided he was going to give me attitude because he didn't want to help me. He just kept saying "what do you want me to help you with?" Please teach your employees proper customer service! read more

I have been a customer with Verizon for many years now. Yesterday (10-26-2013) I decided it was time to take my Iphone 4 into Verizon and look into upgrading to the Iphone 5S. I happened to be in the area of this Verizon store is the only reason I stopped even after reading the reviews and observing their 2 1/2 stars on Yelp; I figured how bad can this Verizon store be? Answer, real bad!!!! I walked in and was immediately greeted by a store employee asking me for the reason for my visit; I said 'I am looking to upgrade my phone to a newer version.' The employee asked me for my telephone number and put my name on a digital display. I was told the wait time was 15-20 minutes. I had some emails to answer so I figured what the heck I have time I will wait. As I sat down I remember saying to myself this place is almost empty, I am first on the list to be assisted so no way this takes 15-20 minutes, I was dead wrong!!!! 15 minutes went by, 20 minutes went by, 30 minutes went by and I was still waiting. I got up and walked around and could overhear Verizon employees holding personal conversations with customers. I walked around some more and looked at the various phones on display and finally sat back down again. I was finally approached by a Verizon employee who asked how he could assist me. I told the employee that I wanted to upgrade my Iphone 4 to an Iphone 5S. The employee stopped me and said I am sorry I am not in sales I am tech support, I walked over to the employee who took my information when I walked in the door and asked what the screw-up was? The employee had no answer. I asked the employee how much longer I would have to wait to speak with someone in regards to upgrading my phone. The employee rudely said 'As you can see all employees are helping customers we will be with you soon.' I asked how long 'soon' was, the employee did not have an answer. Finally after now waiting almost 45 minutes an employee began walking toward me. I secretly said to myself I hope this is not the employee who is going to help me because this employee had the look on her face of falling out of the dumb tree. I immediately asked the employee basic simple questions regarding the difference between the Iphone 4 & the Iphone 5S, no joke the answer I was given was 'The Iphone 5S is like way faster than the Iphone 4.' I asked for the employee to go into detail regarding the differences between the phones, the employee could not, in fact the employee told me she did not know. I thanked the employee for their time and walked out the door. I went home and called Verizon and explained what a horrible experience I received at one of their stores. The employee walked me through every step, explained in great detail the differences between the phone and packages I should obtain based on past usage. There is zero chance I ever come back to this store. If after reading this review you walk into this store for help you have no one to blame but yourself. I am not into calling folks names but everyone I came in contact at this store seemed to be a moron. The managerial staff / general manager for this store front really need to send some secret shoppers into this location and start over with the hiring practice. read more

Verizon - The 32GB Iphone sale that this store lost out on because of horrible service. - Mobile Phones Near Me - Hawthorne, California

This is a good location that I've visited. I didn't end up getting a phone here since they didn't have in inventory what I was looking for. So, they found the phone I wanted at another Verizon, gave me the address and referred me to another store. I liked that they were not high pressure into sales and trying to convince me to switch or change my mind on the phone I wanted. About 2 years ago, I bought my phone from a Verizon distributor/dealer, and came to this exact store with questions, but when I told them where I bought the phone, they were sort of distant in wanting to associate with a person or a phone which came from a non-Verizon Wireless corporate store. Well, after 2 years, my contact expired, and I wanted to see what my options were/are to renew for another contract (hoping with that commitment I'd be able to get a free phone as was customary with most carriers), but did hear Verizon switched the configuration of their plans. Verizon has month-to-month "at will" type plans now which essentially starts around $65 for the normal user, which includes a $20 monthly access fee and then about $45 per month for 3 GB of Data for smartphones. If you have your own phone, I think you're all set and need nothing else (I could be wrong 'tho). However if you're looking to get a new phone, then what they do (and offer no real incentives for contracts, commitments nor paying in full) is take the price of the phone you want and then divide the cost into 24 months, so it's part of your monthly phone bill, and that's anywhere from an additional $20-35 per month for 24 months (then at that point, hopefully your phone still works and you're not looking to buy a new one, so your bill then drops in monthly rate). The average smart phone costs I think about $500-800, be it Samsung Android or Apple iPhones if you're looking for something decent that you'll be happy with and won't outgrow in the next 2 years. read more

Went in on New Year's eve to buy a new iPhone 8. Quickly got my phone, which is a plus. However, they did not help me set up my iPhone what so ever. They gave me my phone and had me do all the work of updating it and transferring the data. I don't know if this is how all Verizon stores operate, but I would expect some assistance to ensure that I am satisfied with my phone. Also, they did not even replace the sim card for my new phone or anything. Pretty disappointed and angry on how I left the store. Felt like they wanted me out of there ASAP.... 2/5 read more

Thumbs down on all fronts. Unprofessional, lack of knowledge on basic questions, distracted staff. Can't deal. Will not return.

I finally needed to replace my old phone because it just wouldn't hold a charge and it was over 3 years old. So wife forces me to go and we get helped by Juan, he knows his stuff and we are on our way in less than an hour, I had to transfer my own data because the old phone would not connect with the new phone not a deal breaker so no big deal. Wife and I both got new phones and it was quick and efficient. Thanks Juan read more

This is by far the worst Verizon branch I've ever been in!!! Horrible service definitely not recommended if you can drive even 30 minutes to a different place do yourself a favor and stay away!!!!!!!!!!!!!! read more

I usually go to Target to upgrade. I should've done that instead of going to the Verizon Store. The store is getting 2 stars because I didn't have to wait and was attended right away. The girl that attended me just gave me the phone in the box inside the bag. When I asked her how do I transfer she told me to go on my wifi turn on the new phone scan an image and everything will be transferred to my new phone. That I can do it myself.When I got home I did what she said. I had all my apps on waiting for 5 hours until my sister-in-law showed me what I had to do. I didn't know what I was doing since I had a phone from 2016. I suggest having the employees ask the customers if they need help with setting up their phone. read more

This is my go-to store for Verizon. I was originally with Air Touch, but they were bought out by Verizon and I was too lazy to really research another plan. Customer service here can be tricky. They have the kiosk where you check in, but the representatives don't always follow that. Sometimes, the loudest person in the store gets served before others who put their name in the queue. The representatives always try to upsell me to a phone that I don't need. Luckily, I do my research before coming in, so I never get something I don't need nor spend more than I wanted. I have seen families get railroaded into buying phones that they most likely didn't need. The store is smaller than other locations. For that reason, it gets crowded quickly. There aren't too many spots to sit and there really isnt much room to stand. Customer service is in the back and that area is claustrophobic. If I have a problem with my phone, I go to another store because of it. Parking is good. Do your research before coming here. read more

So, Service was great, but the security guard on site was busy half of the time looking at his cell phone. Two days later... A day later I get a letter from Verizon notifying me of a change in my account features, stating that the optional (and annoying) Ringback Tone feature has been added to my wireless account. a feature that comes with a .99 cent monthly fee! How it got there, I don't know. It would be too easy to blame the associate at the store, but I don't think that was the case, Anyway, a quick phone call to customer service fixed the issue, and everything is fine, phone works great, and I'm happy with the service. read more

Very unprofessional for a business. They took my phone in for a trade-in and told me it was taken care of, but I started receiving emails that my trade-in had not been processed. After 3 visits to the Verizon store in person, customer service was able to track the order number that shipped from the store and tell me when it delivered where these incompetent workers couldn't tell me anything about my account aside from "it's not our responsibility to look after your phone... maybe you just accidentally left it here". I just spoke to customer service who helped resolve my case 1000 times faster than these people. Do not buy from this store and do not trust these liars. read more

1 star for thier case selection. Otherwise, AVOID this store. Everytime we have come in here is an abysmal experience. I said I needed a case and a screen for my note 8. They insisted that because of how much I spent, that all of these other accessories for my car were INCLUDED and that I should take them. They didn't tell me they added a phone line. When I went back to return everything, they were still trying to get me to sign up for unecessary crap without explaining the billing. They even tried to charge me re-stocking fees on my phone bill and double charged me for ((((1))) screen protector that I got. The people in this store ARE NOT here to help you. Call the customer service # instead, they are great and refunded the erroneous charges. read more

I originally went in to Verizon to get my phone checked out. Oak, one of their store representatives ended up convincing me to update my phone. I was told my monthly bill would not go up by much. I was able to get some money for the trade in and I was not going to have to pay anything out of pocket and I even got the remaining amount added to my bill. Of course, once the bill came, everything that was agreed upon did not reflect on the bill. I was being charged a ridiculous amount. I have gone to the store various time and have talked to many representatives including Oak. I am now having to pay an outrages amount on my bill and they are not able to explain to me why the bill is so high. I truly regret updating my phone and I cannot wait to change to a different company where their representatives are not running scams. They also tried doing the same thing to my sibling. Verizon has a history of running scams, promising one thing in the store but once the bill comes around they charge you an arm and a leg. Truly a disgrace. read more

I have been coming here for many years and have had numerous phones either upgraded, exchanged, or fixed. We made a mistake of trying to take two numbers off of my plan and set them up separately, but as a convenience my wife went to an authorized dealer. The manager there took four hours to do this simple task, but convinced her that she needed to bundle tablets and jetpack to her account. He also added a tablet, jetpack and home System to my account. I already have a Miki and home System so why do u need them. Yurail Molley at this store walked us through the process of calling Verizon customer service and explain the crazy story and ask for credit back on our accounts and the ability to return the devices without paying a $90 dollar restocking fee per device. read more

I checked in at this Verizon with my disabled father who is in a wheelchair, and was told that 2 people were ahead of us. 2 people were getting help at the time. Then about 10 mins later 3 additional people got helped out. Mind you, there was two employees in the back doing who knows what. Not looking like they were helping any costumers out at all. Then we waited for an additional 2 minutes after seeing all this and decided to leave out the door. Then the guy from the back catches us at the door and says.... Guy: can I help you guys out. Me: no we're leaving. Guy: but you guys are next Me: no we're good Guy: I can help you out right now I just ignored him after he tried to bagger us to come back in the store. Like dude, if you didn't want that to happen, how about helping people in the order they are supposed to be helped. AND don't sit in the back of the store working on personal stuff, and then get up when people want to leave for not being helped out in a timely manner. read more

Completely useless. I wanted to try the new ridiculously expensive Samsung before buying. Mainly, the camera. Instead, I find that the phones are bolted down with no extension cord to even be able to hold it to check the size. The "customer service" guy had no response for how exactly I was supposed to try a phone I can't even pick up. Ridiculous. read more

Andy took great care me, he helped me fix a problem that I had which took a few trips to Verizon. He went the extra mile & made sure we had perfect communication. I am new to Verizon all over again so I was happy to ask him anything I had to ask though it took a few times of explaining. He did a few phone calls to figure out my issue better. Definitely top service! read more

My fiancé and I went in because he wanted to upgrade his phone. We walked out with 2 new phones a watch and a speaker. We waited a while, of course. But it was well worth it. We were greeted by Anessa. She hadn't been working there too long but we wouldn't have known if she never told us. Sam also came to assist. We spent about 3 hours with them from start to finish. Had to activate new phones back up phones switch my carrier etc. but they were a pleasure. I'm very difficult when it comes to understanding things to the tea and let me say Anessa and Sam answered EVERY question I had. Customer service was great! I will never go to another Verizon store! read more

Verizon - Mobile Phones Near Me - Hawthorne, California

My husband and I are small business owners in Redondo Beach and as such appreciate great customer service. Christopher delivers like a rock star. If Verizon were to track the turnover of when customers walk through the door to when the go out with their phones, Christopher has to be in the lead. My brother came into town and left his phone on the plane. He needed a new phone as he had business. Within about 15-20 minutes he had a new phone and everything that went with it. Christopher knows the products, and the accessories seemlessly. Last year Christopher helped my son and I get new phones and again he was outstanding at what he does. This man is a gem and I hope Verizon appreciates him. read more

DO NOT go to this store. They are incredibly shady. I was two weeks away from my 'upgrade' date, but my phone was dying. I called Verizon customer service, who said that if I chose from select phone styles, I could get my upgrade early since it was so close. When I visited this store, they told me that I would also have to purchase an extra accessory pack for another $100 (on top of the phone, etc) in order to get my upgrade early. When I told them I didn't need it, they insisted that this was Verizon policy, so I left without buying anything.. When I called Verizon back to express my disappointment that this rule was not disclosed to me the first time I called, the rep insisted that there is no such policy, and suggested that this store was not on the up and up. Try another store if you want to be dealt with honestly. read more

Boo. I went to this location because it's reviews weren't quite as terrible as other locations, and we had to get our phones at a Verizon store to get my husband's work discount. Anyway, the girl who helped us was very personable and friendly, and came across as quite knowledgeable, but ended up completely screwing up when she entered our account (which we didn't find out until we started getting multiple bills at different addresses, and phone calls from Verizon 'customer service' weeks later) We've spent HOURS on the phone trying to correct her mistakes and to get credited back for the extra money they charged us. Love my iPhone, but if T-Mobile ever picks up service for iPhone, I'm so going back to T-Mobile. What a nightmare this has been!!!!! (Worst of all, we had a loooong discussion about whether we wanted insurance coverage for the phone - she was only somewhat pushy - but we decided vehemently against coverage. Then the bill came, and sure enough, we were charged for insurance. She flat-out lied to our faces that she'd removed the insurance from our new accounts) Not cool. read more

Dealing with the customer service here is like shooting craps. Sometimes you'll get a very helpful person who can't really do much for you other than greet you with a smile and then tell you they don't know how to do that nor is there anyone free to help without a 14 minute wait behind it. I have tried a lot of different cell phone providers and Verizon has been... the most... acceptable. When I came in to ask about my camera phone not working I was greeted with the amount it would cost me out of pocket. "But I pay $5 per month for insurance, doesn't that cover this?" I proclaimed. Well, it seems that some time down the line Verizon didn't bother to tell me that they took the insurance off of my bill. Being that I like to save a tree and not have to throw away junk mail, I don't get billing statements. This piece of info could have been useful. While I have to pay for this fix they then let me know that I'm up for an offer to upgrade my phone... Gee, that would have been grand to tell me before I tossed money into fixing this piece of shit phone I had. Just another case where they try to be helpful but in the process don't do anything to provide any means of help at all. read more

This has to be the worst Verizon store in the country. I've been with this carrier for over 20-years now. (I was with them when they were formerly known as "AirTouch". I came in today 2:30pm and the greeter at the door instantly told me that I can come back at 5pm on a appointment. REALLY! Who in the hell is going to come back hours later to purchase a phone. The staff over there is Terrible and I won't be returning no time soon. They are pitiful over there! read more

Becky was so helpful!! She was extremely kind, knowledgeable, patient and efficient. We asked a ton of questions, and she happily answered all of them! She even helped us select accessories, screen protectors, and phone cases. We never felt rushed, and we are all extremely happy with our new phones! Thanks again Becky!!! read more

Went in to test the s10 and it has a dumb security attachment that wont even allow me to test the thing. I offered to buy it, then return it and they want to charge a restocking fee. So ridiculous. read more

Although I'm quite happy with Verizon Wireless from good, friendly service over the years, this store has been an annoyance to me (to say the least) and I will not return there ever. I went in to help a friend get service while he's visiting the States. While there, an associate sold me on a Galaxy Tab by saying that I'm only paying $25 in tax and that it's "risk free" in case I don't like it. Sounds great, except that when I brought it back within the 14 days, I was told by another associate that there's a $70 restocking fee. Not exactly "risk free", is it? The new associate would not wave the fee based on what her colleague had told me. Went back to speak to a manager about another issue and brought this up as background for why I'm feeling annoyed and deceived. The manager, Abel, did not apologize. I wasn't looking for money or even a solution to his employee's "mistake", but a little empathy would be nice. This is how companies lose customers... read more

I went in to pay my bill and discuss an ongoing phone plan change. I've been trying to change it for 3 months, but they couldn't finalize it, as when they gave me the original equipment, they put the wrong sim card in one of the phones. So... I've been paying 125 dollars more a month that I should be for 3 months now. Alexis went online to change it - and finally fixed the sim card situation - AFTER I pointed it out. He then told me he could not change me until the next billing cycle due to my already being in it. He said I also had to call customer service if I wanted any other help, as he'd done ALL that he could. So... I WENT ONLINE, voided out his order, and chose the obvious "when do you want to change the effective date to be" box, and chose for the plan to change TODAY. He's been there for months. Odd that he wouldn't know this. Now, I still have to call corporate for my "give me my money back complainy speech", but at least I was able to full understand their company website better then he did. Saved myself about a hundred bucks in the process - My suggestion? Train staff that basic human decency will keep them employed longer than acting like you're being forced into working. read more

Becky at this Hawthorne Verizon is the Best sales associate I have ever done business with! She is knowledgeable, helpful, kind, and patient. These are wonderful qualities in life yet not as prevalent in a walk-in competitive business and yet because of her excellence, I will not just remain with Verizon but refer others to her store. What a unexpected grace to encounter Becky! read more

Geoffrey You think your service doesn't stink. But it does. You think you're the best. You're not. You think we don't have alternatives. We do. Buy a phone at full retail. How hard can that be? Apparently very hard if you are at this store. Avoid~ read more

I do not normally use yelp, I am going out of my way to write this review. One of the service girls working there was horrible. Went in to trade in my Apple Iphone ten for an upgrade to the 13. Lady said that the trade in value for my phone was worth virtually nothing because of the cracks (which is true) and laughed in my face and said there were no other options for me. Went to another Verizon off of hawthorn by del amo mall and they were extremely helpful and were able to trade in my phone with a promotion for 700$ because I am on a premium plan and can trade in a damaged phone and set me up with a plan to finance the 13. I love Verizon but it all depends who you work with. Hope the lady with glasses gets fired. read more

Worst customer service ever!!! Andre Williams He didn't listen to my needs. Just pushing to sell Don't go here!! read more

I came in here on a monday morning with my girlfriend so she could get a new phone. We were greeted by a nice lady who took our names and told us it would be a few minutes. almost 30 minutes went by and finally we were helped. The guy helping us was nice and was really knew his stuff. He helped her decide on the iphone and got us out of there pretty quickly. read more

Jorge greeted me when I walked in asked what brought me in. Once I told him it was for my Gizmo's his facial expression showed he didn't want to deal with it. Immediately he asked if I had contacted tech support (which I had) I let him know it was them that asked me to come in. He told me that was odd, he then asked how long I've had the Gizmo's. I let him know 2 years. He then tried to "explain" that since it's been 2 years they were out of warranty (every sales associate says this when they want to get you out of their hair) I let him know I had insurance. Again, his face let me know he wasn't interested in helping me. He told me there were 3 people ahead of me (when he has just told the customer ahead of me he was next as there was no one waiting). I said it was fine. I went to look at the new Gizmo's and I asked Jorge if he could explain what had improved in the new Gizmo's. He couldn't explain the product. He told me A LOT (emphases A LOT) but when I asked exactly what, he couldn't explain any features aside from that it could call 10 contacts and send voice notes (which the old gizmo models also do). Then quickly left to attend to someone else. I've come to this location on numerous occasions and each time I leave due to the poor customer service I receive after Josh left. These so called Verizon reps don't have not on ounce of care for the customers. This is yet another reason why I do not switch companies as this reps never show that they actually care and want to help. read more

I stopped in here once and was relatively impressed. However my last trip was not as much. The girl helping me decipher whether the jet pack made sense for me was very helpful, but when I asked a question she was unsure of, I think I lost her. There's never a long wait in my experience, which is awesome and reason enough to stop into this location. But if possible, I'd rather just shop online. read more