Great customer service and very efficient assistance! I lost my phone over the weekend. It's Monday morning, and I try for an hour and a half to activate an old phone until my replacement phone arrives. I couldn't do it online because I forgot my pin and just couldn't figure out how to unsuspended my line. I walked into the store right at opening (10am) and I was greeted by the first rep who is already working with a customer. Within a few seconds another gentleman named Edward greeted me warmly. I told him about my situation. Edward asked a few questions and was very understanding of my stress. He was so helpful and within five minutes, reactivated my phone at set me up for a new pin. I am so grateful. This storefront is very clean, pathetic, and it's very spacious. If you need anything from T-mobile this is a place to go with great customer service and plenty of goodies. Thank you so much, Edward. You really help alleviate stress for a stressed out customer. read more

T-Mobile customer service, and its representatives who complete your contract with you, is unhelpful and does not disclose all information. I signed my contract back in November of 2025, and I am still dealing with incorrect charges on my phone bill, this April 2026. When I signed a contract with a manager from Torrance, it was under the impression that I would be getting a credit each month for the 3 phones I got with them on the Beyond Plan (meaning I will not be charged for the new phones that are under $1000). This plan is for unlimited texts and data for 3 new lines, totaling about $180 for the month. What he failed to mention are the conditions that needed to be met for this plan: I had to port in numbers, AND that there are certain companies, like Mint Mobile, that are excluded as valid port in companies. NONE of this was revealed to me, and I depended on the manager's honesty and representation when I signed the agreement. I have been on the phone EACH month with T-Mobile customer reps to fix this issue (since all this importing information was not disclosed to me at the time of signing), and it has not been corrected. When I reached out to the reps in stores, they tell me they cannot do anything and that I need to call 611 T-Mobile customer service to fix this issue. Customer service takes no accountability and denies the credit based on rules that I was never told, and continues to give me the run around so that I have to call each month. Additionally, there were rebates attached to this phone plan, and I was not informed that there is a rebate website where you needed to submit your information in order for them to review and make a decision. This type of customer service is dishonest and gives salespeople a bad name. Whether the salesperson truly did not understand all the fine print or chose not to disclose it, acting in such a way is dishonest and fraudulent, because this is deceptive, and really a bait and switch to get you to sign but do not honor the requirements you believe you are getting. read more

Customer service from Tran. He knew i wanted the jump program at 7pm. He started working with me. In the middle said I can't transfer for you. You have to wait until tomorrow. Why waste my time because you simply didn't feel like it read more

Zyrion A. is the best. He make everything way more easier. Make sure every time you come TMobile asking to meet Zyrion read more

T-Mobile - Zyrion A. Namecard - Mobile Phones Near Me - Torrance, California

Their customers service socks, I've been waiting patiently for 45, just to return Home internet kit and SyncUP trackers.

I don't recommend going here , the manager wanted to make sells so instead of replacing my device that had 30 day guarantee he told me I had to make a return and buy the device again but I knew I had the return policy but he gave me so many excuses, so I ended up leaving frustrated after 28 min going back and forth with the manager; I called costumer service and they were able to replace my device. read more

I've stuff around WAITING for a hlf hour to pay a bill in cash. the fact that 3 members spent all that time chatting with aingle members instead of multi tasking and clearing the showroom of roughly 4-5 other ppl was just plain inefficient. ONE member should handle returns, another new phones and another payments/etc.. read more

Super kind and nice corporate t mobile store Everybody professionally and kind We switched from Verizon / at&t - super cheap and 3/4 bars - Verizon was zero bar Their wifi are super fast and good in this Torrance areas thus we switched wifi too. read more

T-Mobile - T mobile wifi 5 G - Mobile Phones Near Me - Torrance, California

Located off Crenshaw Bl in Torrance. Parking is shared with the other businesses it's not a big area too. The place is nice when I went I had to wait all the employees were busy with customers. I came to get help on my Apple Watch not being connected to cellular I got help from Mauricio and he was great he fixed my issue really quick. Overall a nice location. read more

T-Mobile - Mobile Phones Near Me - Torrance, California

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The employees are cheerful, sincere professional, very informative. ZYRION waited on me and was so upbeat and so professional. ZYRION is a very positive motivating person. The entire staff worked together with great teamwork.. June Jones read more

Long term T-mobile customer. Iphone broke. I needed to use a phone to send a text for Two-Factor Authentication to mail my phone out to Apple. They refused. The rude fat lady/manager just shook her head at me in disgust and went back to her phone, and the black employee looked back at me and said they couldn't help. I told them I could give my ID to prove I was a customer. But they said it wouldn't be something they could do. They went on some spiel about loaner phone when I didn't need. Just needed to send my own phone number a text taken a couple of minutes. Disappointed. read more

Better workers we walked in all the workers were looking down didn't even know customers were in the store all the workers were so lazy we got help once they looked up after a while if anyone wants a job where u can be lazy no do anything this is a location u can apply at read more

Went in today to add a new line to a family plan, changed my personal service provider from Google Fi to T-Mobile. I traded in my iPhone 11 for an iPhone 15 with a $830 value, which is absolutely crazy!! Because at the Apple Store, trade-in value for my old phone is only $90. Xavier helped us out today & we were very pleased with his customer service. We were helped out pretty much right away & Xavier thoroughly & clearly explained each step so that we understood what he was doing & what benefits we were being offered. I appreciate his articulation & great customer service! read more

Came in for a trade in and had a very pleasant experience. Yvonne went above and beyond assisting me and helping me resolve my issues. She was very helpful and knowledgeable of the promotions. She made my switch easy and now I'm once again happy with T-Mobile as my carrier. Very clean and spacious location with lots of parking. Thank you Yvonne!!! read more

Now I know why they have 3 stars. They are no help. Can't even give you basic information when you are looking to upgrade your phone. They keep saying it's because they are a corporate office. I'm not sure if being a corporate office means incompetent! read more

I got a new Samsung and needed all the help switching over from an iPhone. Daisy was such a help throughout the process. She was very patient with my questions and need to read slowly. She helped me set up the entire phone and make sure it was working before I left. After experiencing different service in the past, I know that she is going above and beyond. Thank you, Daisy! read more

Had to give them a star to be able to post.Went in for damaged phone and was given their promo they have if we upgraded. Why did Anthony decide to upgrade my account without permission. After a visit and a couple of calls they admitted what they did and gave me credit AND turned off my internet. It's been a month I have been going back and forth calling Tmobile to get my bill back down to what it was and still no one being able to explain why I still have extra charges due to changes I did not do. Sadly after 20 years with Tmobile it's time to change provide!!!!! read more

I came to this store to upgrade my phone. Omar Z was efficient and professional, he finished the process without selling me services and items that I did not need! I will come back to this store and to him if I need any T MO related services. read more

Maurico - you were very rude & your customer service sucks! I was trying to get a clarification of the current iPhone promotion and he explained it to me in a way I did not understand. So I asked him questions to try and understand and he just kept repeating the same thing over and over and started being rude. Please get another job if you do not have patience with customers. read more

Everybody was very helpful. It was like an hour wait. They were a little busy. But that was fine. But the staff is friendly. They took care of my situation with my device. read more

A gentleman named Tae did an amazing job with situation regarding my mom's cellphone and our family plan. Very kind and I had no problem paying for a new sim card. He really understood what was going on and ended up installing a new sim card back in my mom's phone. This is the Tmobile you want to go in at if this is your carrier read more

Me and my husband always come to this store they are so awesome. I can't believe that it has so many 1 star. Yesterday we came to the store and we were greeted and Andrew help us out, we had so many question and he answered them all. He was so nice and professional. He help us set up our new devices and we left the store very happy. Thank you to all the employees at this store they are so amazing, I work in customer service so I know how hard it is to try and keep everyone happy, I am sure they deal with difficult customers and sadly they can't always make everyone happy. Keep up the great work everyone!!!!! Andrew your the man thanks for everything hope you feel better. HE NEEDS A RAISE!!!!!!! HAPPY HOLIDAYS read more

To the manager/supervisor/owner of this store location...you need to make sure your employees are trained on how to speak with customers appropriately. My husband and I went to this location this afternoon between 3-4pm. When we went in, there were no customers and there were 2 agents/staff...a young lady and a young man who were both sitting on the tables and on their computers. It was the young man who spoke with us. We have been long time customers of AT and T and we just wanted to find out if we may be able to get a better deal with T mobile. My husband told the young man that were wanted to get information on any promotions/deals and if he can help us save some money. He said "I can help you spend money." When he said that, I should have told my husband let's get out of here. My husband said to him again that we were interested in what deals T mobile has. He asked a bunch of questions about our phones which we answered. Then he said "how much are you paying with AT and T?" My husband again said to him "just tell me what promos you have." He then said "Well I need to know how much you're paying so I can tell you if I can give you a better deal." I just laughed and looked at my husband and we walked out. Too bad I didn't get this guy's name. Please let this young man know that this is not how you should treat customers. Treat us with respect and we will keep coming back to you. read more

Great customer service I love that the greet you right when you walk in huge shout out to Carlos for hoookin it up and helping me out !

I've had T-Mobile for awhile now and was happy with their service, but one day I came in because i had some issues with my phone. David, a sales rep helped me fix my phone and at the same time, he looked over my plan and told me I had an out dated plan and that he could change it. He gave me a better plan with more data and even saved me $20 a month. My new plan also let me use my phone in Korea and China. I had free internet and texting on both trips! I tell my friends and coworkers to always go to someone that you can trust in the cell phone business so I'm glad I found a store with ppl I can trust. read more

I don't know why this location has a bunch of 1 star reviews. As usual, people only have the urgency to write reviews when they have something to complain about. I've been coming here for years and the staff always takes care of my family and I from billing discrepancies to simple sim card upgrades. Regardless of what other reviewers have said, based from my experiences, the staff here wants to help me save money. During one visit, one of the staff members noticed that our grandfather plan was a bit outdated and said that we were paying too much for the services we were receiving. He explained to us his recommendations and we are now receiving unlimited calls/texts/data for about $20 cheaper. Just a side note: you might have to wait a couple of minutes because this location can get busy depending on what day/time you visit. But trust me, the staff here will take good care of you. read more

I was using an old HTC M8 and it was time to finally get a new phone. I've been contemplating on switching over to an iPhone and so I went in to look at it and get some info. David M helped me out and we discussed the difference between android and ios and never once was he pushy. In the end I decided to get the iphone and David found promotions and ways for me to get $300 credit and got me a good case and screen protector. He threw his phone in a tech21 case and it didn't even Crack. I was sold! Definitely had a great experience here and if you looking to upgrade or switch, visit David M. read more

Darlene P. was very helpful. She answered all my questions and concerns very thoroughly and she made sure that she wasn't just giving me a "sales" talk. She insisted on taking on the cheaper option after she knew about my situation and suggested that it was the best fit. She was also very courteous; the moment we walked in, she greeted us with a hello and a smile. Definitely my go to t-mobile store because of her! read more

I bought a note 20 ultra 2 weeks ago. I was told I have 30days to return the merchandise.I go to the store return this brand new never been used ph and was denied to get my $1400 back.Tmobile was able to take $1400 directly off my debit card and that's all they cared about. I work everyday and had to Make time to drive to this store after I got off work at 7pm 15 miles away. Store clerk counted calendar days and said 15 days is 1 day Out of 14 day "buyers remorse" and manager Shawn did not have authorization to give a 1 time accommodation to a valued Customer! They gave me runaround wasted my time with customer care who told me they Operate totally Separate from store and their supervisors have no authority either. This store basically stole my Money due to not giving me the correct return knowledge or customer service. I will be leaving Tmobile, telling everyone I know about this disrespect of my time and money. I don't work for Tmobile but now I'm a salesperson to sell this ph that I should have been able to return at the store where I decided to spend my hard earned money! read more

T-Mobile - Film never Removed - Mobile Phones Near Me - Torrance, California

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As an Elite Yelper, my BAD for not checking Yelp reviews right before walking in. What was I thinking. DH really wanted to save on our monthly bill by switching over and it was a last minute deal. He was told it was $70 per month with 3 lines. Total LIE or HUGE mistake. (How do you misunderstand your own offers?) We were in there for a few hours for a process that should have taken an hour at most. We didn't have this experience previously at the Sprint store or Best Buy for that matter. It was in and out. We added $30 for my phone upgrade. That I get. So the next day, DH went to check in with them to ask some questions and the manager there says the bill is actually $150. WTH?! Sure it's a savings from our last plan but this was clearly a bait and switch. They apologized. I still find it hard to believe they didn't know since the manager was right next to the sales girl during the entire transaction and must have overheard her. Either she pulled a fast one on us or must be so new at this job. If this is how they are trained and how they operate a biz, I'm looking for another deal. Note: They tried to upsell my elderly mother in law without listening to her needs. We straightened that out. read more

All T-Mobile stores look like corporate operations, but they're not. They are most likely franchise operations, including this one. I lost my iPhone last weekend so I stopped here to get a replacement phone. I picked up one of the lowest grade phones: LG Leon. This is a terrible phone that doesn't have auto focus. It doesn't have manual focus either for its camera. I looked online and there were multiple complaints about the camera. Don't get me wrong. I wasn't expecting the best quality camera. It has a 5 m.p. camera. But how would anyone expect it to lack the ability to focus? I stopped in today and the store imposed a $50 restocking fee for an exchange. I argued against it since the phone is defective. The manager gave me a lecture about how I can't expect such a cheap phone to have a good quality camera. I explained that I wasn't expecting a quality camera, but I was expecting a WORKING camera nevertheless. He begrudgingly agreed to allow me to trade in this phone without a restocking fee. He was condescending with his superior knowledge of phones. He was such an arrogant manager. I have been going to this particular TMobile for years, but this was my last time here. read more

Worst customer service Walked in , no hi or welcome to Tmobile . Stayed for about 15 to 20 minutes looking at phones and no one came to assist . Only 2 other costumers inside the store . It happened around 1:40 pm . read more

This was the worst experience I have ever had a Tmobile after being a customer for 18 years! Andrew, who is supposed to be a mobile expert, did not have a clue on how to give customer service. I had just upgraded to an S9 a week ago and bought the cover and protector. He put the tempered glass screen protector on the day I bought it. It slipped off after 3 days of having the phone. I went back today, 7 days after purchase, and he said he couldn't return it and I would have to go through the distributor. I couldn't believe that, so I called tmobile customer help line and he said the protector has a 14 day warranty. The idiot, Andrew, still didn't believe the customer representative and wanted to do whatever he could to not help me. He was so lazy and never even once apologized for the inconvenience and being wrong. Tmobile needs to get their act together and train employees!! Or clean house and hire new people!!! Whatever you do... do not get a phone from Andrew..... he is the worst!!! read more

Went in to get a phone real quick because my phone died and i needed a new on asap. Looked at a Lg g6 and the rep that was helping me was telling that i can get a free Lg tablet. I declined because i didnt want to open a line. But he was pushing it that i can cancel the line in 6 months. I still declined and went ahead with my purchase. A few days later i find that a transaction for a tablet line was open on my account. We called customer care and they said the transaction was open 40 minutes after the purchase the Lg g6 at the same location. So what had happen the rep used my account to get a free tablet. Place is crooked. Now im still waiting for a complete investigation while my account was charged for the extra line. Too much of a hassle after giving my trust to this provider. I am now looking into changing providers because of the dishonest rep. Buyer beware... read more

Stop lying and scamming loyal customers just to meet your monthly sales goals. Don't go here.

Horrible customer service, actually non - existent customer service. Came in after i lost my Note 4, brought in my old unlocked Verizon S3 to activate. They told me that since its verizon it cant connect to the internet, and i should get a new phone. I go home, do some research and BOOM! theres a simple " how to guide" on t-mobile.com. I went back to the store to tell the associate that there was in fact a way to connect to the internet, however; then i was approached my MR.TIHN the manager, telling me, and i quote. "why are you back here, we already know how to do that, I DIDNT tell you there was no way to connect to the internet the ASSOCIATE did." Me being a little dumbfounded by his dumbass comment replied, arent you the manager so there fore, responsible for his actions? All i want is LTE connection since the an agent over the phone told me there should be no problem as long as my phone is unlocked and that to head over to a t-mobile store and they should be happy to help you out. Then Mr. Thin replied, " I CAN REFUSE SERVICE TO ANYONE, LEAVE NOW! THERE IS NO WAY FOR YOU TO CONNECT TO LTE!!" UPDATE: today i chat with T-mobile technical specialist about the LTE connection, he says my phone is compatible with the LTE service and that my area should have great connection. BOOOM! i have LTE connection. *** this t-mobile store. all they are in it is for their commission. trying to take advantage of people who are in desperate situations. (I lost my phone / Had low funds/ Emergency to get back connected for important calls). I honestly get way better service speaking on the T-mobile reps instead of these fuckbags. read more

Looks like most of the other reviewers are using this listing to rate T-mobile as a whole...the corporate T-mobile. I don't have their service myself, but I brought my friend here to upgrade her phone, It was super busy for the 4 sales reps on duty. Each worker was already speaking to someone, but as soon as he got a chance, one of the men came over and put her name on a waiting list. Took maybe 10 mins or so for him to approach and get her name on the list. Not a big deal since we were still debating about which phone was best for her. Alan came over to help. Aww, he was very nice and patient with us. (She had quite a number of questions for him). He eventually cleared things up, got us the phone, and we were on our merry way. Within a few hours my friend kept saying how she was so glad she got the phone that she did. She kept commenting how it was perfect for her usage. I couldn't think of anything they could have done at this store to make it a better experience. The store was busy, but that wasn't really their fault. After all, It was a saturday afternoon.... read more

About a month ago I went to see what was the process to witch to Tmobile from Sprint and I talked to one of the managers that I do not wish to mention his name. We talked and I was ready to switch, but during the conversation I found out it was costly to switch and I didn't. And the person I talked to was constantly misinforming me so he can get his commission or meet his quota or whatever and I left. A month later I went back to switch and to my surprise this manager had already opened an account with 3 lines under my name without my permission and when I back to talk to him he was rude and unprofessional. Avoid this location and avoid getting your identity stolen. read more

T-mobile service has improved so much over the years. They now even just added youtube in the binge on. Add that plus each time I call in I get a super helpful and friendly customer service rep. Although they need to work on there mobile apps. I hate going into stores because of the wait and having to dealing with someone. This store however is different. The store manager Mr. Tinh Le was very knowledgeable and can speak Vietnamese very well. He was able to communicate with my mom whose been having problems with her Samsung s6. He was very patient and was able to explain my mother about why her phone was having issue. He handle it very professionally and I am very please that he was able to speak a second language. read more

Merida is the best cell phone salesperson EVER. She was super patient helping my mom set up her new iPhone and got her a great deal. She even helped us trouble shoot the new phones when they weren't working, and she took the time to transfer all of my mom's contacts from her old add flip phone to her new phone. I can't say enough about her service. Someone give her a raise. read more