I visited this Verizon store around 9:30 a.m. on June 12, and unfortunately had a very negative…read morecustomer service experience with the only female employee working at the time. From the moment I walked in, I was met with an unfriendly attitude. She told me someone would be with me shortly, which was perfectly fine, but when I chose to stand off to the side while waiting instead of sitting down, she looked at me and said, "You can go sit down somewhere, you don't need to just stand there," in a way that came across as rude and dismissive. I calmly responded that I preferred to stand, as I wasn't bothering anyone and wasn't trying to rush the staff. There was no reason for the interaction to become uncomfortable, yet I felt like I was being spoken to with unnecessary attitude simply for waiting quietly. Customer service should make people feel welcome, not judged or disrespected. I left feeling frustrated and disappointed by the way I was treated. I hope management reviews this incident and reminds employees that professionalism and courtesy are expected, even during busy times.

Manager salty about parking, threatened to tow my car because I parked my car in an open parking…read morespot with no signage. I was going to another business in the strip mall.

From the minute I stepped in the Holly Springs Spectrum, I was thankful how pleasant and efficient…read morethings ran. Jeannette was particularly helpful.

What a joke of a place. one guy I feel like was doing all the work. The other guy would take a…read morecustomer get done with them and take 30 minutes to do who knows what. after that there were 10 people waiting to be seen. That same guy that works there didn't seem to know whether he was coming or going. Took someone that just got there and didn't have an appointment instead of taking the next person in the line up. This place needs to be better managed. also there were 2 workers behind the closed doors doing who knows what its spectrum what could you be doing?!? HORRIBLE

Deejanay (I know I murdered the spelling) was absolutely excellent. Professional and knew exactly…read morehow and what to do to help me.

If I could rate 0 stars I would. I experienced dishonest sales tactic setting up extra line on…read moreaccount and not willing to correct the mistake. Do not go to this store as it is a 3rd party franchise of AT&T. If you need anything done on your account only go to AT&T corporate stores. This store was dishonest and an incredible waste of time. I do not recommend for personal or business transactions.

Fixed my problem in a timely manner. Will definitely use them again and would highly recommend them…read moreto anyone.

As promised, I'm here to update my review!…read more If I were able to rate this company 25 Stars, I would! Mr. Ben called me personally to make sure that he could do everything possible to fix my issue and they did with some bonuses included! I will most definitely recommend anyone that has issues with with their electronics to use this company! As I stated in my previous review, I had no issues with their professionalism nor customer service. The gentleman that work here were fantastic! And special shout out to Mr. Ben, the owner! Blessings to you! I'm going to leave my previous review below For context --------------- I'm only giving 3 stars because I am a Mac User. My general experience was good with this company... it's just that I found out after paying and bringing my new drive home (but not being able to seamlessly access my data), tthat they don't have a mac in office. My new drive was formatted to Windows (although I'd already formatted it for compatibility with my macbook). While i can read the data, I can not actually open my Adobe libraries or programs, nor can i partition the drive because of the way it was set up. I will update my review upon final resolution.

The AT&T store in Apex, NC is amazing. I showed up yesterday and the salesman, Chris, went out of…read morehis way to assist me with something that had nothing to do with AT&T. Amazing customer service

Sunday December 22nd: not sure his name but was trying to get him to help us and he was being extra…read morerude. I tried to explain It was bad communication and he continued to be rude so I left and said I do not want this service. Going to be switching services because of the way I was treated tonight.

I can't even believe this dumbass internet bro it doesn't fucking connect to shit nothing works it…read moremakes me hella mad

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 128 Grand Hill Place. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Holly Springs Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!

I normally don't like doing bad reviews of businesses, but I had a frustrating experience here. One…read moreof their new reps (Chad or Craig or something totally different), promised me that RCA cable to HDMI adapter would work for my component cables that were all ready coming out of the walls. Against my better judgment I decided to try it. (This was admittedly my fault for believing him, however it would be good to have somewhat knowledgable staff on the floor or at least to not be so sure it would work if they were not 100%). Anyway, after it didn't work, I took it back to the store, but they would not accept it as it was a couple days after the 30 day return policy. I understand the need for 30 day policy for electronic items for sure, however I felt this was a bit different since their employee repeatedly told me it would work for my needs. I had all packaging and receipts, and would have even been good with store credit, but they were unwilling to do anything for me. I will not shop here again and would warn others to not trust the staff if you have any questions on anything.

My refrigerator quit working on a Sunday morning at about 8am. I am fairly technically inclined and…read morelooked into fixing it myself. I found that a fuse on the circuit board had blown and so I started to search for where I could get one on a Sunday morning. Lowes...nope, Home Depot....nope, ace hardware....nope. It had seemed that all the food in my refrigerator was going to spoil. I did a little searching around and found that my local radio shack had 23 in stock! Yes!!! I went into the store about 20 minutes after they had opened and the two women working there were very nice and helped me find exactly what I needed. The inside of the store was clean and well organized. The store has definitely become more based around cell phones and their accessories, but It was nice to see they still had the parts that made them who they are. Thanks radio shack for saving the day! I will return to the store in the future for my electronic needs!