Made an appointment online since it was almost an hour wait time to buy something. After being on the phone with Verizon customer service prior to the visit for almost an hour, I was told that I had to come in to upgrade my phone because I activated my esim which seemed a little strange. I wait 15 minutes after my appointment and the guy that helped me was super nice and made the process practically painless and quick. I traded in my old phone and left with what I thought was a working phone. While trying to setup my phone from a backup, I realized that there was no service on the phone. I sat on the MyVerizon app chat/ on the phone with the store/ on the phone with customer service for over 3 hours just to get service on my phone. I was redirected several times before I finally got someone on the phone who knew how to activate my phone. I get that things happen, but this should've been taken care of before I left the store and it was ridiculous that so many people tried to handoff the problem to someone else. For having the best cell service, the customer service makes it not really worth it. read more

I went in to by a phone and they told me I had process my order online? Terrible service I don't know why I put up with this carrier.

Went in tonight to upgrade a line on my account. Get home to find out the salesman activated the wrong line didn't spend any time making sure things were correct by the time we caught it stores closed and online care is closed. So now in the morning I have to go back to the store to get them to fix their screw up. Not to happy read more

We stopped in for a quick add on. My husbands old contract was up. The gentleman helped us out so fast. No waiting no lines no BS. He even made sure we didn't do anything wrong so sprint wouldn't be able to charge my husband for switching. He was able to keep his number and have everything done in minutes! I usually dread going to the phone store because it takes too long, but this location did an awesome job! read more

Let me first start off by saying I hate coming here. I go to different Verizon Stores and they are on top of things. I came in last night because I had bought a charger from them and it stopped working. The young lady Krystal told me that she did not see where I had bought this product nor did she see when I was in the store in December. She called in her boss and he acted like he was doing something, but nothing really. So after 10 minutes I finally asked them how much was a new charger. To bottom line this issue I bought a brand new charger. Like I told them I will hold on to every receipt because every time I go into this particular store they have issues. read more

So not do a buyout from these guys. They do not rectify the situation I've been waiting for my buyout money after trading in my phone within a month after ... they haven't sent me anything at all read more

Best verizon store in town in my opinion. Very knowledgeable staff. They always can answer your questions. Not a terribly long wait most times I've been to this location. Would definitely recommend it to anyone looking for a smooth phone buying experience. read more

Went in to pickup an online order and the sales representative gave me terrible attitude, didn't try to help me at all and did not give me my phone that I had just ordered that says it was ready to pickup. Then I leave and get a text at 6:10 pm that the order was picked up but I DID NOT receive my phone. Will definitely be going back. read more

Mike S in this store is amazing !! So patient and kind. If you need help or new service go to this store and see him or anyone. Everyone was super helpful !! We had a port issue that took longer than normal to fix and mike even offered to come in on his day off to take care of our situation. So nice! read more

What in the literal f***. If you're a single parent with kids don't even waste your time here. I went to go start service with Verizon and I couldn't even get in the store to talk to a representative because they said my kids aren't allowed. There are no daycares open and school is out. Like what the hell am I supposed to do?? Extremely poor customer service. And very disappointed. read more

Lack of employees, got us waiting in the hot Vegas Heat, Long Line out the door with only 2 employees

I'm surprised they open on Monday through Friday at 10 AM... but whatever. They open at 9 on Saturday and 11 on Sunday. It's a nice store. It's just like every other Verizon, like they weren't exceptionally nice or anything and it took a little while for them to acknowledge us, but what do you expect? It wasn't very busy when I went on a Tuesday morning around 10:15ish... I feel like all Verizon stores need more employees anyway. This one is just like all the others. read more

please be aware this company refuses to stand behind their products refused to replace faulity phone still under warienty and would only allow the phone service to be discontinued if we finished paying for phone -they agrred that phone problem was of no fault of ours -it would not hold charge any longer and was therefore useless -they agreed to take back phone if we agreed to purchase a phone double the price. be careful these people are rip of artist!! read more

Had a great experience at the Verizon Store on Tropicana. I wanted to trade in my Samsung 7 Edge for an iPhone. When I walked in I was greeted by Chris. I told him what I wanted to do and asked for his advice on a couple of items. He was personable, professional and extremely knowledgeable. I walked out a happy camper and with a new iPhone. Thanks so much Chris!! read more

If there was a negative rating I would give it. There are barely words to explain how BAD they are in customer service. They're uninformed, lazy and clearly do not care or even know what the words "customer service" mean. Only thing they do at this store is either hide the back, watch football on the phones at front of store or texting on their personal phones. I'm a patient person but I'm tested here. read more

Buyer beware. Verizon tries to be cool by providing you with an electronic copy of your receipt which they can't even find in their own system. They put me to work in finding my own receipt provided by their system. Magically they find it after I show them mine. If you aren't satisfied with the product that you buy get your money back! If you let them talk you into another purchase, you are stuck with the original purchase date. I returned an item and was talked into buying another product. Didn't work out for me. Thank you Courtney ( manager at Verizon). Perhaps they should let the customer know the full details of your policy before you buy or exchange. Have been a customer a very long time. Must say that this was the worst experience I've had with them. Highly recommended you buy whatever you need online from somewhere else or a place like Costco. read more

I got ripped off and the manager didn't even care... I assume all the employees working receive commission and all they care about it getting the sale. A girl helped me out in getting a new phone on the edge plan. When we were finishing up she told me with the deal I get any case I want and Bose Bluetooth speaker for free. I pushed back and asked questions trying to find out where the charge was and she repeatedly said it was free.... FREE! Two months later a $330 charge showed up on my bill. I tried to get it taken care of but they said they couldn't help me. Punish me because your employees are greedy and deceiving people, good job Verizon.... You suck. read more

Fast and easy. Great customer service. Greetings make you feel welcome. Had a few problems that was fixed right away.

Great service! We just spent over an hour with Sean as he switched my husband from AT&T to my plan on Verizon and set up his new phone. Even after the store closed, he didn't seem to mind and took his time just chit chatting with us to make sure everything transferred over from my husband's old phone to the new one. He answered all our questions and actually helped me because I was overpaying for data that I haven't been using. When it's time for me to upgrade in about a month or so, I'll definitely be back to see him. This is probably the best customer service we've ever had when dealing with our phone service. Thanks, Sean! read more

My sons phone and tablet stopped working about two weeks apart. We brought both items into this location. The lady who took our name and greeted us was very friendly. Chris waited on us and he was informative and very accommodating. We were back in again tonight and Chris waited on us again. He is friendly and knowledgeable. So nice to have a location that is so efficient, organized and friendly. We are not missing the California locations which were always disorganized and unfriendly. Keep up the great customer service!! read more

Had a great experience with Jesse today. He was able to address my issue, find a solution and get me out the door in under 15 minutes. The store is clean, modern and well stocked. read more

Keina is a stellar rep. While my experience with Verizon as a carrier has not always been best, the service Keina provided was top notch! Full of energy, crazy helpful and super kind. She made what could have been a poor experience really great. Give this girl a raise! read more

I sat here for 20 minutes when I was told there was no wait. No one acknowledged me when I walked in the store and I had to flag an employee down just to check in. The employees were rude and there were at least 3+ Verizon employees in the back that didn't want to come up front to help the people waiting. It looks like a bunch of kids work here with no work ethic. We were about to purchase 3 new iPhones but looks like they've lost the business. I will never go back read more

Kelly was extremely thorough in explaining my options and providing me with the best possible solution for a new phone and line for my wife. Not only was she very personable and friendly but very professional, courteous and conscientious. I highly recommend coming in to see Kelly for all your Verizon needs at this location - I've been a customer with Verizon since 2005 and out of all the locations and reps I have encountered, Kelly at this location surpasses those experiences tenfold. You can consider me an extremely happy and loyal Verizon Customer thanks to Kelly. (The last guy who set up my phone in LA at the playa del rey location was a joke btw so I'm super grateful.) read more

When you come here just ask for Krystal!! I don't even need to explain myself she makes it so easy to do business with. I came in to get a new phone and switch from Sprint hoping to keep my number and she made it happen. No extra fees everything was up front and I love that she made everything transparent for us. read more

Matt and David were awesome! They have great customer service skills and fixed my issue immediately. That was the best experience I've ever had since I was a Verizon customer and I've gone in many Verizon stores. read more

Beware! This store has employees that will cheat you.. I was told because I had been a long time customer that I was eligible for a FREE GIFT So I was given a wi-fi unit.. after I got my bill it wasn't free like he said and I was under a 2 year contract. That I couldn't cancel because I should have contacted them sooner!! SO IF I WANTED CANCEL I WOULD HAVE TO PAY OVER $200.00.. read more

Verizon has turned out to be the worst carrier I've ever had. I've been with them now for 6 years and in the matter of a month they have completely destroyed my entire experience with them. The first issue I have is my husband dropped his phone. Tried to file and insurance claim and wasnt able to cause asurion had cancelled his line. Called Verizon and even though the rep was extreamly nice it took forever to figure out that it was because he had multiple claims for cracked screen. However I dont care if it's an outside insurance or not Verizon should know this information since it's you who offers it. We received NO notification that our insurance was cancelled. 2nd thing. December is a hard month for people. Especially people with kids. I had set up my monthly payment to come directly out of my account. I have every date and text message to verify this set up. Especially because I spoke to someone and was told I was going to have to pay a 7 dollar agent fee. Well the payment did not come out on scheduled date. I recieved a text from Verizon 2 days later stating I did not make my payment and unless paid I would be terminated. I called and explained I had a payment arrangement with all the confirmations via text from Verizon. The girl I spoke to said I absolutely did not have a scheduled payment and I did need to make one. She guaranteed me that it would be the only payment.At this point I was nervous but did not want my phone suspended. I reluctantly made the payment. Scheduled payment was for 12/13. Made payment 12/15. On 12/17 2 payment came out. One for 445 with 7 dollar agent fee. And one for 445. When I saw this I was livid. And also crying because I was depending on this money for other Bill'sanf christmas. I called in and spoke again to a nice rep. He initiated a request for refund but was told it would take 7 days. Today is 12/30 and I have not heard a word from Verizon. Let's throw in the fact that I've recieved text asking me to rate my experiences and have described how unhappy I am and not one customer care agent has reached out to me. Now the final thing. I have 5 plans on my account. All stopped working. No internet. Spotty service. I called 3 times to find out what happened. Spent HOURS on the phone with different reps. Who made us go through different series of correcting this. They checked towers and said towers weren't the issue. Finally I was told to go to a local store and we had to all get new sim cards. Weird right 5 different phones all needing new sim cards at the same time? Fast forward, we get there and are told a tower is down. How does your customer service not know this information. I took hours out of my work day on the phone with your "customer care" and they had no idea what they were talking about. Now we are at the store and decide while we are there we might as well get my husbands upgrade, put our name in. And then see another customer come in and put his name in after us. While we are waiting to be helped they call him first. At this point all I can say is shame on you Verizon. Your customer service sucks. read more

First off this is the WORST Verizon location I have ever been to. If I could give it negative stars I would. The employees are extremely uneducated in their company policies. An employee mid 30's tried to tell me that in order for me to upgrade my phone I'd have surrender mine (WHICH IS ENTIRELY PAID OFF by the way) does that make ANY sense. Overall my experience was terrible, and the employee only made it worse. AVOID THIS VERIZON STORE. read more

I wanted to take the time to acknowledge a few people at the Verizon store on Tropical Pkwy in Centennial Hills. First of all, I went in for an upgrade and dealt with Danielle. She was so knowledgeable to the point that I as an IT guy felt like I was back in school. She really has managerial potential in my book. She spent a whole lot of time with me as I ask a ton of questions. So props to you Danielle on a job well done. Now to the General Manager Michael Raimondo. Mr. Raimondo also spent a bit of time with me as I like to deal with the higher ups whenever I have some important questions that only managers can answer regarding exceptions. He really took care of me with great customer service, and I am very appreciative to him for that. I know how busy they were, but I am kind of selfish when it comes to my phone and the accessories I purchase. So props to the both of you for a job well done. If I could only take this store and employees back to Los Angeles with me......By the way the store is huge and has an impressive display of phones and accessories, very clean and well run. I have been to these stores before and it felt like the DMV. Keep up the great work!!! Sincerely, Kenny read more

This store has lost my business and I will tell friends and family to stay away from this unfriendly Verizon location. Yes, this store has mostly competent employees, but that is about all this store has going for it. I have visited this location three times and each visit was meh. First visit was about 4 months ago. I came in with a cracked screen and the male service rep I got was unfriendly and didn't even try to help me. He just gave me a number to call. He didn't ask if I had insurance or if I wanted an upgrade. I am 4'11" with a baby face and look 16-18 years old, even thought I am really 26 years old. This seemed like ageism to me, because I am sure if I was regular sized and looked my age they would have at least asked for my account info and tried to up sell me a new phone. Second visit was September 8th. My step-dad and I went into this location to mainly separate me from his account and to fix his phone problem. The guy was not that friendly but he helped us and answered my dad's questions. When it came to separating our accounts though he handed me of to Denueva (caucasian lady, 20ish, with dishwater blond/ brownish hair and glasses), and boy this lady was very uninterested in her job. She was meek and more interested in the conversation she was having with a coworker. She told me that my bill would be $50 and that was it. We left and I awaited my first bill from Verizon, thinking $50 is a great price! I got my bill 9/14 and $73.65 is what I will owe monthly. I was shocked and wondered about this "Smartphone Line Access" cost. I decided to call the *611 number and while on hold I decided to just drive to this store to talk with someone about my bill. Right when I parked in the parking lot the phone service rep answered and we talked and she was very very nice! She explained that that charge is standard for any smart phone and that the service rep at the Verizon free standing store should have addressed this cost with me.. I told them that I was not informed at all about this cost. After hanging up with the friendly and helpful service rep I walked inside to this store and asked to talk to someone. I talked to the male service rep/manger with glasses and he was flippant with me about my problem and about his lazy coworker, Denueva.Thanks to him not caring at all about my problem, I told him I was going to write a review on Yelp about my experience at his store. Again, very flippant about this. So here is is. If you look like an adolescents don't go to this store. If you want friendly service don't go to this store. I would give this place 1 star but they at least can complete a task and do their job. Robots could also do there job. read more

Well, it looks like Nathan is gone and the staff now is awesome! Sean was more than helpful, patient, personable, and professional. He handled all my issues with kindness and courtesy. Sean took the time to make sure my files were transferred properly and made sure I was happy. I think I like this place! read more

Vernon....enough said. This young man took care of an emergency situation for my wife and I. Everyone was nice but Vernon was beyond nice. Just ask for Vernon. read more

Super helpful, I've been in this locations a bunch if times over the years, always get quick and efficient service and they have always been able to answer all my questions and fix anything wrong with my various phones. Friendly staff that works with you, doesn't make you feel like an idiot after fixing the problem you were struggling with for hours in a matter of mintues. Keep up the great work! read more

their customer service is terrible, this is not the first time i've had problems they don't care and the people working there are incompetent. As soon as my contract is up i am switching to anyone else. read more

The worst experience in a retail store ever!!. The manager was extremely unhelpful and went out of his way to not honor my warranty. I don't know if he works off commission but he went as far as telling me false truths to avoid replacing my 6 month old faulty phone. I did get a replacement via calling a Verizon rep, but definitely not through this store manager. I highly recommend not going to this location. read more

I have been a customer for a very long time and have never been treated this way. As soon as we arrived it was apparent the girl helping should not have a job in customer service. She was very rude and not helpful. Acted like she wanted to be anywhere else but helping customers ( her job). When we asked a question on new phones her answers were one worded, no info and basically rude- when we told the manager- he didn't care. A nonchalant "sorry". Didn't ask why or try to salvage the situation. Will never go back to that store. read more

Best Verizon store that I've been to ever. Employees are always very helpful, but not pushy. Cool setup in store.

Terrible location every time I've been here. I moved to the neighborhood about a year ago and have unfortunately used this location many times, but never again. Every time I go in the entire staff is rude, doesn't acknowledge me even when the store is empty and terrible customer service. Today was officially the last time I'll ever go back in. Yesterday I received m iPhone X and when I purchased the bundle with it over the phone I got a case, screen protector and charger for $90. I hadn't seen the case so I went in to exchange it and spent an additional $30 on a new case. The case is complete shit, can't even get it off but since I was at work I couldn't bring it in. So I came in today to see about exchanging it again (still in perfect condition) they refused to do so. As a customer who has just spent $1,300 on your products and pays $120 a month for a phone for the past 10 years I'm severest disappointed with the lack of customer service. I wish I wouldn't have just upgraded because at this point I'd rather be with a different carrier. read more

This used to be a great store, but the last 2 visits we've had, the person "helping" us make it very clear he was only there for a paycheck vs giving good customer service to earn it (or even the appearance of good customer service). We've carried the full insurance on our phones for years, but when we needed to utilize it, he did not give us all of the options available and only wanted to sell us a new phone. When we came back to inquire about the uselessness of the coverage and to take it off of our phones, after we went somewhere to pay $150+ to fix it, he did, actually, give all of the options at that point. No apologies no offer to speak with a manager. His attitude was wretched, so we will be looking for better options. His name is Eddie.... the outrageous costs were at one time worth it because of the customer service that was given, but with the customer service having declined so terribly, it's not worth it anymore. read more