My experience was wonderful in this store and especially to Ana. My phone was broken and I was…read moreeligible for an upgrade and she guided me through everything and told me everything that I needed to know about a purchase of a new phone or a battery pack. I went with a new phone. I highly recommend you visit Ana in this store. She will help you. Thank you Ana and AT&T.

The customer service from the store is OK. The service that is provided by the company is…read morehorrendous! Yes, the smiling salesperson was very helpful. However, I was told that 3 of the 4 local cell towers were undergoing maintenance and would not be fixed for 8 days from now. I can barely connect to the internet via AT&T Internet Air. I wish I never got this service. I should have stayed with Century Link and T-Mobile. I simply can't believe that a big company like AT&T can be this unreliable!!! :-(

Mike was amazing! Woke up and my iPhone was black. I need my phone to access systems. Had to call…read moreout of work. Went to Verizon paid for a new phone and all my phone needed was a soft reset, which they did not even try! I had to pay $50.00 restocking fee. Mike saved my day and I'm so thankful!

thanks to Mike at iPhone doctor. He repaired my iPhone 7 for me. He did it fast and efficient. It…read morelooks great. It's working great and I really need this done in a timely manner. Thank you so much. service was great as well

Great staff and customer service! Always a pleasure to do business with TMobile and this store! So…read morefriendly and knowledgeable! Thanks for the great experience always!

Came in to switch over from AT&T and was helped by Marqueal. Marqueal made switching over my number…read moreand getting new service effortless. He made sure I received the best pricing and promotions. Excellent customer service and experience from a Marqueal!

I have lost service for 10 days having to use my WiFi in order to even make a call or losing a…read morecall. I had reached out numerous time via Chat and finally reached their "corporate office" and had a representative by the name of Michelle finally reach back. But... the amount of time and effort I had to put into going thru rep after rep on their chat lines was unbelievable with them making me go thru numerous loops even doing master resets, getting new eSIMS, but even my neighbors who had AT&T knew there were problems with the AT&T cell towers and they were honest with the neighbor and even credited him with $100.00,,, This did not even cover a daily dollar amount of what my bill is monthly but could never pay for the amount of stress and time on my part that it cost me,.. but what do they as they had absolutely no clue what this was on me as a senior... I called it senior abuse!!! I had to laugh because today I received an email from Michelle as follows : FROM Michelle P. (Consumer Cellular) Sep 2, 2025, 15:31 PDT Hello Marta Lessar, Thank you for keeping us updated. Once again, we apologize for the service issues and any frustration this has caused, and appreciate your patience throughout this matter. A credit of $15.00 has been applied to your account. Thank you, Michelle P. Executive Resolution Administration Customer Service 800.686.4460 www.ConsumerCellular.com

Anyone considering consumer cellular, DON'T! Especially the st rose location. Very rude and…read moreunwilling to help. My mother in law is almost 90 and I'm on foot, literally 15 miles away and work graveyard. He wouldn't help me because it's her name on the account. I had to go because she wanted to try jitterbug but keep her number. Her old phone completely died but they wouldn't send us the pin unless it was to her dead phone, due to security reasons. They didn't tell me she had to be with me. And plus I don't understand y they couldn't just send us the pin. I wish I had gotten this guy's name that 'helped' me. This place deserves no stars.

My husband and I were so lost with our new phones. Ryan helped us get a number change and actually…read morewalked us through using our new phones and showed us a way to make it run faster. Thank you Ryan for the wonderful customer service you provided to me and my family.

This will go down as one of my worst experiences anywhere that would be called a business…read more.. I have an iPhone 12 and it was time, poor performance, freezing and keyboard malfunctions brought me to want to get a new phone... The old days you come to Verizon plenty of associates high energy and great incentives to upgrade the last 25 years of my life... Times have changed now locked doors nothing on display and rinky dink wall art...My journey started at a Verizon store that when I checked online had iPhone 17 pro max in stock, I arrived and the door was locked, a little odd and they buzzed me in. Upon entry one customer was being helped and an associate walked by and said I'll be right with you. 10 minutes went by and he greeted me and asked me for my information. I am on an account with three other people I have access and ability to make changes to the account. The account holder had a huge discount available and in the past I was able to use this discount, they no longer allow you. I agreed to a phone purchase using my available discount, he said he had to wait for a time lock on the safe to get my phone, 15 minutes later we don't have pro max here but we do at another store located close by but they only have silver.... Frustrated I wanted to leave but I thought about it for a second and said ok what's the address thinking how does he know what he dosnt have in stock? Now the real fun begins I arrive at 7150 Durango drive at 3:50 PM to see one couple being helped no one else in the store, Randy the associate on duty opened another locked door for me (weird) and said he would be with me shortly, I asked if he was the only one on duty and he said yes.... I should have just left then. I waited and walked around the store, sat down, walked around again etc while I watched Randy have lots of chit chat and small talk with this couple that were purchasing a large bundle package internet multiple phones. Randy had 0.0 sense of urgency and continued to talk and speak with these customers like no one else was there. This was a women couple and Randy said things like oh I'll waive that fee, oh don't worry about that I'll give you credit. Randy once said "they let me hand out credits whenever I want" As I waited patiently I said to myself I hope I get one I've been waiting a long time... As an hour waiting approached Randy looked at me once and said I'm almost finished with them I'll be with you soon. No doubt I was pretty irritated at this point but I was committed. Two other customers came into the store and he said the same thing to them as he did to me, I'll be with you shortly... The couple was finally taken care of and he checked me in at 5:10 pm.To me this is unreal...I just want a new phone and leave asap. I asked Randy just randomly if he had other colors and he said yes we have them "I think" all but they are in the safe.... Sigh ok I'll wait another time lock and the other location didn't give me accurate in they said only silver... Randy walked over to me with the orange pro max 17 and started the transaction and the process of transferring my iPhone to my new iPhone... It took about 20 minutes and he said you should just leave so I don't take anymore of your time so I could do the transfer on my own. I agreed as this was absolutely exhausting. I wanted to buy a new brick charger and a screen saver and of course you were out of privacy screen savers and don't sell Apple bricks? Smh This is a super long review but nothing is inaccurate. Randy had zero sense of urgency and let the other two behind me believe they would be taken care of shortly. Randy was extra friendly with the female couple offering discounts and credits but offered me nothing after I waited 70 minutes. This is no lie 70 minutes sitting in a empty store except the couple and the other two that walked in I'm a customer that is spending $1400 and there is no second gear, or any sort of common sense. More importantly you have one employee working? What if 5 people walked in back to back, yea no chance giving any sort of good service. This experience was truly one of a kind and rather pathetic to be honest. Both the other two customers walked out after not being taken care of or re greeted with an update. I'll never refer anyone to Verizon again ever. No more discounts, you're selling phones for $1300 with absolute joke of service.... We live in a weird odd world now with no customer service and no care by corporate giants. The couple asked to use the bathroom, Randy said it's jacked up just tell the place next store Randy sent ya in to use the John... I've had this line and phone number since 2001, very disappointed with this experience Never again here for sure True story! Jon

Excellent customer service always, especially when I'm struggling with my bill, they're always…read morewilling & ready to help you.

The first associate was rude it just made the first contact with a customer unpleasant…read more Why are you here ? ??? He asked Instead of I can help that!!! The next associate Reed was great help me with my issue solved them. If I would dealt with him first, I would walk away happily but just the other guy made the experience horrible. Good job to Reed.