After a frustrating experience at another T-Mobile location, I came to this store hoping someone…read morecould finally help me resolve an issue that had been ongoing for years. From the moment I walked in, the experience was completely different. The staff treated me with kindness, professionalism, and genuine care. They listened to my concerns, took the time to understand the situation, and handled everything seamlessly. What multiple stores had made feel complicated and inconvenient, this team resolved quickly and efficiently without making me feel like I was a burden. Although the outcome couldn't undo years of unnecessary charges, I truly appreciate that this store was willing to help when others were not. Their focus was on providing excellent customer service rather than passing me off to someone else. Thank you to everyone at this location for your patience, professionalism, and willingness to do the right thing. This is exactly how customers should be treated, and I hope your team receives the recognition you deserve. I wish I got the chance to catch his name to give him the recognition, but I was just so baffled by this whole ordeal. Would have been 7/3/26 around 12:30/1pm.

Im very upset with TMobile for changing my phone number!! I just went in for Internet service and…read morethe gentleman who worked with me asked if how much my phone bill was. I told him and he quoted a cheaper rate so it told him ok I would go with it not realizing my number would change. I was so mad when he showed my my new number! I wasn't told it would change or I would never have changed it as I had the same number for over 10years and all my friends and businesses have that number. Now I'm supposed to remember eachbusines and person I given it to and I'm 83 and supposed to be able to remember them all?? NOT!!!

Long wait times. I'd recommend making an appt . But they're very helpful & knowledgeable.read more

We came here to get a MacBook Neo and a Mac mini. We were greeted and when we told him what items…read morewe were in the market for he immediately told us that there were no Mac Mini's available and that was it. We had checked on our phones with the APPLE APP that stated that it was available for purchase and pick up at this location. The Guy proceeded to tell us that it was not available and ended with that. We said okay that's fine, and then asked if there were any MacBook Neo available and he stated yes and to go over to the "order pick up table". My fiancé and I arrived to the table and saw a team member kind of slouched over the table and when we approached her she stated are you here to pick up an order? We said no and then she said well who sent you over here? I said the guy that greeted us in the front. Already- I am annoyed, cause 1. WHY are you annoyed? 2. The whole time we were talking, she was slouched over ( in a lazy way), she was not making any eye contact with us at all! I was the one that was purchasing the MacBook Neo, but she would ask questions or talked to my fiancé instead, like she did not even acknowledge that I was there. He also stated to her that I was the one that is buying it and to redirect her questions to me. 2 more people arrived at the table for pick up but she seemed annoyed. Her mannerisms and attitude was very below average. She spoke very low and I had to lean into her to and ask her to repeat herself which just made her more annoyed. The other gentleman that had arrived maybe 20 minutes after us later then asked if she can get another person to the table to assist them and that is when she went over and grabbed " Jake" to come and assist. Jake was pleasant and kind and was able to answer all of our questions and gave us reassurance and was able to assist us with placing an order for a Mac mini. If it wasn't for Jake, I would have said F this and drove to another location that is out of my way. The team member that was at that table I later found out by her name tag was " Ivy". There was no introduction no nothing just " Who sent you here". Like TF? She was also wearing a mask which okay cool but with her speaking low it made it difficult to hear and understand her while slouched over the table the whole damn time! very not approachable! Honestly, we came here to purchase some items from Apple, and yet members of this team made it so difficult to communicate and buy, like it was a burden that we are in there spending hundreds of dollars. I am so surprised that this location is nice, so you expect that the customer service was also going to be nice as well but ended up being trashy attitudes when it comes to purchasing an item. Out of the 3 people from that location, 1 was nice, attentive and actually showed that he cared about the items we were buying. So Jake, thank you so much for that day, but after that I think I rather go to another Apple Store-for sure if you come here you will leave frustrated. -2/10

Their help and honesty helped me get my Apple earbuds that were out of warranty by 15 days covered…read moreand replaced. Made an appointment with MacForce and when I got there to explain my problem they recommended that I speak with a senior Apple advisor, gave me the number and explained why calling them directly may help. I called the number they gave me, got connected immediately to a senior advisor who help me troubleshoot my earbuds but to no avail. Then directed me to visit an Apple Store where they can run a diagnostic. The Apple advisor gave my expired warranty an exception like the guy at MacForce said they may... and boom got my faulty earbuds replaced for free same day. The gentleman at MacForce saved me nearly $100. I am very grateful.

MacForce fixed my laptop display after my cat chewed both top corners! They were quick and friendly…read moreservice. A little spendy but isn't everybody these days?

You unfortunately just cannot trust the ATT reps in this store. I was sold services, told to wait…read more3 billing cycles for billing alignments, and NOTHING was as promised.... And they tagged on "insurance" without asking. So AT&T; their deals are no deal.

The whole experience with AT&T has been awful. Everyone in the PNW should be warned to stay away…read more Terrible service (network) and terrible service (customer service). Can barely get a signal all over Portland. Both T-mobile and Verizon are way better. When I signed up they added a bunch of stuff to my bill that I had to call and have removed. I never signed up for their insurance (the phone was insured with AppleCare). I finally decided to end the contract when they charged me extra every day that I was abroad though I never agreed to this and barely used my phone outside of hotel wifi. Their website said I could continue to use the phone while abroad and there was no mention of additional charges (though I'm they'll claim it was hidden on the fine print). When I switched to Verizon today I found out AT&T doesn't let you do that and that they carrier locked my phone so even though I have already left and signed up w/ Verizon, Verizon can't give me service until Tuesday because unlocking somehow takes 48 hours. Bad selection of phones too. Overpriced especially considering that it's the worst option in Portland. And this particular shop is sooooo slow. We were on there for hours while they tried to get everything to work. Geez.

There still dei and not good service. Most can't speak good English. Terrible service and they…read moredon't give you the right phone in the box

First of all never expect good customer service from T-mobile from an outlet or over the phone…read more Secondly, you should never sign up for a contract from any carrier. This is a ploy to keep you locked in. There are carriers that are available that don't do this. Lastly, they claim your internet is unlimited. Not true! After you reach 50 GB they warn you they will ramp you down until you reach the next billing cycle. If you reach 100 GB they notify you that your speed will go down to 600 kbs until the next cycle. Unlimited internet with T-mobile is just false. It's time people wake up to this and start voting with their dollars. There are better carriers out there that do provide unlimited internet and don't try to lock you in with a contract. Do your research and you will find better value for your hard earned money elsewhere.

I brought my iPad in as a walk-in. They gave me an estimated time of service and let me know the…read moreprogress on the repairs. They charged a reasonable rate for the repairs (much less than Apple!).

Excellent communication, prompt service, and reasonable rates. I brought in 2 iPhones that were…read morehaving different issues and he fixed both in less than 24 hours despite the inclement weather we were having. Skilled at explaining things to customers as well. I tend not to leave reviews unless I have a bad experience, but I picked this repair shop on a whim and I feel like I made a good choice.

Sara was a great help! Wow I could not ask for better service! She went out of her way to make my…read moreexperience the very best! My new Iphone would not activate because there were too many people activating their iphone lol so she called the next day to make sure everything worked and was ok! What great service! I will definitely recommend Sara for anything you need! Thanks!

Came in with a billing issue, Carlos provided excellent customer service & the rest of the staff…read morewas very accommodating! Got it resolved in no-time.

Be aware that this is not a corporate Verizon store but an "independent contractor." This means we…read moregot very different information from the store as opposed to when we dealt with Verizon directly, and the staff at the store was very inept at helping us navigate the process. The first time we asked them to activate a new phone and they did not, the second time we asked them not to activate and they did. When we turned in our phones and paid them off, Verizon said they had no record of our payments. The store also gave us a significantly lower trade in value than Verizon offered, and when we called Verizon it took twice as long to correct because we hadn't dealt with a corporate store. I love to support local but we got really burned by this location several times and I would never use them again.

Airlink put in a new screen on my Google Pixel after it had gotten wet. When the new screen did not…read morework either, they ordered another one, which ended up working. Thank you!

Felt satisfied not just with the result of the repair on my phone but with the experience I had…read morewith Minh - very cordial, professional, and honest - he discussed a lot of options with me as far as replacing or repairing my phone. Other shops in town complained about how hard it was to repair the screen on a Pixel 3 - he said it was easy and he did a flawless job.