Absolutely appalled by the experience we experienced just now…read more There was a very kind lady working up front I wish I got her name. I am not an authorized user but I arrived early in hopes to get things in the process so when they arrived we could just finish up and be out on our way. What should have taken maybe 15min took well over an hour because the other men working Adam and Chris sat in the back not helping the poor lady upfront who had multiple customers waiting on help. All I needed to do was upgrade my phone and purchase a new one. The girl helped me as much as she could while serving every other customer at the same time. She was so kind. An hour after my authorized user arrived we finally got help only to have issues because she did not have her id on hand. If someone had come out sooner and talked to us we could have known this sooner and had already been back before the men... Adam and Chris arrived. As soon as I told them to cancel my order and that we would be going to another location somehow miraculously they could give me the phone that I already purchased without scanning an id. Im honestly so confused. And there was absolutely no customer service given to any of the other customers by these men. The girl working there should get a promotion and these men need demoted and some more training in customer service. I have never experienced such bad customer service. With no apology.

SCAMMERS & LIARS HORRIBLE DO NOT GO HERE FOR CELL PHONE SERVICE. I wish I could rate 0 stars, aside…read morefrom the slow WiFi and constant issues, their customer service never fails to be absolutely shit, all of them have attitudes like they didn't look in the mirror that morning. Their employees don't look or sound qualified to deal with anything, they downright lie about the promotions/ trade ins and upgrades, they manipulate you and allow you to think you're paying one price then suddenly upcharge prices or say you owe them more money on traded in phones on top of paying $700 up front for trade in/ upgrades. They acknowledge their mistake say they'll fix it then all of a sudden they backtrack they don't want to fix or compensate all the distress they've caused for their mistake. Awful carrier check the reviews and google about T-mobile. Nobody has good experiences with this scamming carrier go anywhere else.

Ryan was absolutely fantastic, always seeking ways to find a solution instead of just saying that…read morewe don't do that. He and T-mobile are tops.

Visited on 7/3, and my girlfriend and I were helped by an older white bald employee. Unfortunately,…read morethe experience was extremely disappointing. I came in for a screen protector replacement, and from the moment we asked, he had a rude attitude. He then told me he couldn't process the replacement because I wasn't an authorized user and that the main account holder had to be present. After looking into it, that doesn't appear to be true. As a long standing T-Mobile customer I've had more than 20 screen protector replacements over the years, and I've never once been told that the account holder had to be there. Whether he was misinformed or simply didn't want to help, the interaction felt unprofessional and dismissive. I hope management addresses this, because customer service like this reflects poorly on the store.

Long wait times. I'd recommend making an appt . But they're very helpful & knowledgeable.read more

We came here to get a MacBook Neo and a Mac mini. We were greeted and when we told him what items…read morewe were in the market for he immediately told us that there were no Mac Mini's available and that was it. We had checked on our phones with the APPLE APP that stated that it was available for purchase and pick up at this location. The Guy proceeded to tell us that it was not available and ended with that. We said okay that's fine, and then asked if there were any MacBook Neo available and he stated yes and to go over to the "order pick up table". My fiancé and I arrived to the table and saw a team member kind of slouched over the table and when we approached her she stated are you here to pick up an order? We said no and then she said well who sent you over here? I said the guy that greeted us in the front. Already- I am annoyed, cause 1. WHY are you annoyed? 2. The whole time we were talking, she was slouched over ( in a lazy way), she was not making any eye contact with us at all! I was the one that was purchasing the MacBook Neo, but she would ask questions or talked to my fiancé instead, like she did not even acknowledge that I was there. He also stated to her that I was the one that is buying it and to redirect her questions to me. 2 more people arrived at the table for pick up but she seemed annoyed. Her mannerisms and attitude was very below average. She spoke very low and I had to lean into her to and ask her to repeat herself which just made her more annoyed. The other gentleman that had arrived maybe 20 minutes after us later then asked if she can get another person to the table to assist them and that is when she went over and grabbed " Jake" to come and assist. Jake was pleasant and kind and was able to answer all of our questions and gave us reassurance and was able to assist us with placing an order for a Mac mini. If it wasn't for Jake, I would have said F this and drove to another location that is out of my way. The team member that was at that table I later found out by her name tag was " Ivy". There was no introduction no nothing just " Who sent you here". Like TF? She was also wearing a mask which okay cool but with her speaking low it made it difficult to hear and understand her while slouched over the table the whole damn time! very not approachable! Honestly, we came here to purchase some items from Apple, and yet members of this team made it so difficult to communicate and buy, like it was a burden that we are in there spending hundreds of dollars. I am so surprised that this location is nice, so you expect that the customer service was also going to be nice as well but ended up being trashy attitudes when it comes to purchasing an item. Out of the 3 people from that location, 1 was nice, attentive and actually showed that he cared about the items we were buying. So Jake, thank you so much for that day, but after that I think I rather go to another Apple Store-for sure if you come here you will leave frustrated. -2/10

If you're looking for a phone repair place come here they do same day repairs also very friendly…read morepeople definitely recommend

*WARNING* COMPLETE SCAMMERS!! Took my fiancés phone in to…read moreget the back camera & flash fixed.For whatever reason (still unknown to me) they go into the front of the phone as well (which makes no sense). They accidentally tore the wire to the facial ID camera. My fiancé goes to pick up her phone and they feed her with lies on why her facial ID doesn't work. "It's normal" & "that's what happens". Then they try to charge the full amount to fix the back camera. We refused to pay the full amount as they didn't fix the phone, but made it worse. We paid $60. Follow up to the next day: He calls my fiancé on his personal phone to tell her he lied about why the camera wasn't working. He admits to accidentally tearing the wire and that's why the camera won't work. He then offers to refund the $60 out of his pocket. He then proceeds to tell us he can fix the front camera but he's going to charge us $190. HE BROKE THE FRONT CAMERA. Why are we being charged to fix the phone HE BROKE. It makes me wonder why they were getting into the front camera of her phone, and what they might be doing with parts! AVOID AT ALL COST!! COMPLETE SCAMMERS!! AWFUL EMPLOYEES/CUSTOMER SERVICE.

Aiden was very helpful! I really felt he cared about saving me money where he could and working to…read morefind the best solution for what I needed. He followed up with me about my service and I appreciated that. It's always nice to go somewhere for big purchases and feel like they aren't trying to trick you, like they actually care about you. The atmosphere was very friendly and their staff was courteous. Thank you again!

AT&T customer service is a joke--this is true for both the online customer service and in person…read more I've been trying to get my phone order canceled for like a month now. Every time I try, I get a different reason/excuse why the can't do it. I have spent HOURS of my time at this point just trying to cancel the order for this stupid new phone, with no success. No one there cares or seems capable of helping. All these big corporations suck ass, but ATT takes it to whole new level.

I have been a client for almost 2 years now. I recently went into the Boost store located on MLK…read morein Northeast Portland and purchased a LG Stylo 2. The total purchase w/ phone, activation(?) & other accessories were 300+ dollars. The purchase was pleasant and quick at that time I had nothing except good things to say about that location. I left the store and realized in their parking lot that the tempered glass screen had several bubbles in it and I returned. The young lady who had originally put the glass protector on removed the cover & reattached, however the bubbles were still visible and one in particularly was right in the middle of the screen was no longer at that time. I got my phone home and put it on the charger and I didn't touch it until the next day. The next day on my way to work I noticed a small nik directly in the spot were the difficult to remove air bubble was located. I was livid due to the fact that I was assured that the screen protector would not crack. I payed $30.00 dollars for this accessory and the quality was weak. I gave the store on MLK and Killingsworth a call. I explained the dilemma I was having. I explained to the young man how I would like to do either one of the two things, return the item or replace the item. It sound simple, but no. I would have to wait he stated. The store has to claim the item and I would have to come pick up the replacement on a future date. WHAT?! I explained very angrily at this point that my money is not negotiable and I need compensation asap, it took less than 30 minutes to total up the cost and take my money. I would like to be made whole quickly, it was less than a whole 24 hrs that I had just purchased this item. Now here is the part that truly aggravated me extremely. I go back to the location of purchase. I encountered a person that says she was a manager. I explained to her the scenario. I explained I was told this 30 dollar tempered glass was a lifetime warranty and I would like my replacement. The person that says she is the manager was rude and combative. She wanted to talk over me the entire time, she basically advised me she would make me leave if I didn't do what she said (be quiet) while she talked. I was so angry by this time, but I did what a good customer (child) is supposed to do, when told to. I couldn't believe how much money I had given this store and at the end of the day, treated horribly. I know the retail worker has to make the sale, but what about the client? I can't imagine myself going back to this location giving them a dime of my money and that is thanks to the person that says she was the "MANAGER" @ MLK/Killingsworth And I would absolutely NOT recommend the location to anyone. I drove to Sandy Blvd to pick up my screen cover. I'm also glad that I was given the locations of their sister stores because I will not frequent their stores either. Boost your customer resolution staff is slacking if their management cant lead properly. And horrible management will lead to horrible revenue. Properly trained staff is very important, but clearly Boost your only out for the buck..

Dear AT&T Mill Plain,…read more I am writing to formally report an issue that occurred during an in-store visit to purchase a new iPhone using an AT&T trade-in promotion. During the transaction, the employee informed me that purchasing iPhone insurance was required under a "new AT&T policy" in order to complete the upgrade. I was explicitly told that I had no option to decline the insurance at the time of purchase. I later learned that this statement was false and that device insurance is optional. Additionally, my wireless plan was changed from Starter SL to Extra EL, resulting in an increased monthly charge. This change was made without my informed consent and without disclosure that it was optional or that it would increase my monthly bill. Based on my review of AT&T's published promotion terms, neither the insurance purchase nor the plan upgrade was required to qualify for the device trade-in credits. These actions constitute deceptive business practices, as material information was misrepresented and services were added without authorization. Curtis

Still the worst store. With salespeople who cannot solve simple problems for customers. The…read moresalespeople are so lazy they don't even help a longtime customer WHEN THIER STORE IS EMPTY. I guess they just like sitting around doing nothing. DONT SPEND YOUR $$ Here. The store by mill plain and 205 is better

Julia needs to be fired! she's terrible at what she does, she tried to overcharge me multiple times…read moreand she was texting and talking shit about me and other customers!

Another great experience. I needed to return an accessory (unopened) and it was absolutely…read morepainless. Took only 3-5 minutes. Very smooth transaction. The next day I received a follow up text about my original order, which I thought was nice. The follow up text let me know to expect my devices later that day, but they didn't arrive; and they still haven't. The only complaint I have is that Verizon uses FedEx for some shipping. My order of 3 devices is being shipped FedEx and it is now late. The FedEx customer service line (automated) said they couldn't let me talk to a live person and hung up. The delivery date and time has changed a total of 4 times. On the other hand, the device that was shipped UPS was delivered at the exact estimated time and date. My experience in the store has been stellar both times, but I wish companies would let us choose our own delivery services. I would pay extra to ship with UPS.