My wife has AT&T and is having issues with her IPhone that she bought from this store. Upon…read morearriving at 11:25 am, we checked in and noticed two associates were working with other customers and we were eleven in line. No greeting, no acknowledgment from these two associates who have been working with the same customers for the last hour. The service here is the worst ever. Just a moment ago, a third associate emerged from the back and called out several names none of which were present. He then called a name of someone who was present and is now working with that person. I along with others have noticed much of what the two associates have been doing with the hour long customers is more social than business related and conversing about everything other than the business of AT&T. Beyond frustrating! There should be more associates working the floor, or quicker problem resolution. Customers should not have to wait hours for service. Zero star for AT&T Roseville Galleria.

Just walking into the store and seeing the workers' faces makes you want to leave. They don't want…read moreto work.

The most painless experience I've had upgrading a phone. The customer service was great. Thank you…read morefor reviving my faith in good customer service.

April 21st 2026: 20 minutes I've been waiting for Manager…read more(Roy?) to come out of hiding in the back to get me a copy of my bill.

Walked in with an iPhone screen that was malfunctioning. Walked out 10 minutes later with a new…read moreworking screen. He was nice, fast, and efficient!

Andrew - excellent service. Keeps you entertained with conversation while doing your phone in…read moreMINUTES... how fast he goes it makes it seem so simple I can do it, then I look at all his tools and what's he's doing and realize exactly why I'm letting the professional do it. He's by far my favorite repair man and already plan on coming back with old products to get fixed. It was word of mouth that brought me in - so his service goes a long way

WARNING: Predatory Sales Tactics and Deceptive Practices here!…read more The salesperson in this store engaged in a classic "bait and switch" with us. We were told we were signing up for one mobile plan, but the representative rushed us through the digital signing process and secretly enrolled us in a much more expensive plan that we cannot afford! I see from the comments we are not the only ones who were defrauded with a Bait-and-Switch in this place. They did not provide us with a copy of the contract before we left. We didn't see this until the bill arrived. This was clearly a deliberate attempt to hide the fact that the plan we signed for was NOT what we were promised verbally. Management has been zero help, dismissively telling us it is our problem. It is not a mistake; it is fraud. I am currently filing a complaint with the FCC, CPUC and the Better Business Bureau, as well as a consumer protection claim with the California Attorney General. Stay far away from this location. They rely on rushing and withholding paperwork to trap you in contracts you didn't agree to.

Great experience at this Verizon. It was busy, but we were quickly checked in then taken care of…read more Kevin was very knowledgable, kind, and quick to help my mom and I upgrade to a new iPhone! He showed us the differences between models, and when my mom had difficulty seeing the screen due to her eyesight, he printed the plan documents to ensure she'd be able to see everything. He really went the extra mile with us, even showing us in clear handwriting all of the specifics and detailed numbers/ math associated with our plan. I'll definitely be coming back to this Verizon next time I need help with my phone. I can tell the team members here are genuinely friendly, kind, and professional people. Thanks guys!

I just want to say Ivy is absolutely wonderful! I got a new phone at the Apple Store and brought…read moreit to TMobile to help with set-up. My original phone is very old and I knew I would have difficulties. Ivy took the time to set it up for me and explain things along the way. It took awhile to complete all the steps and she gave us her time. I'm so glad I went in because I was right I wouldn't be able to do it on my own. All I can say is I will stick with TMobile thanks to the great customer service from Ivy!

Dude terrrible, don't go here!! You will get scammed. I went to cancel my service and found out…read moreI've been paying 2 extra IPADS !! I ended up paying for my service and bounced. 8 months later I get a bill from T-Mobile saying I owe $90 from those 2 iPads I had no idea about. Matter in fact the dudes name was Julian. Lightskin dude. Seemed like a good guy but deep down is just a guy that's trying to get into your wallet. It's insane just go take your phone to Verizon STAY OUT OF T-MOBILE IN THE GALLERIA MALL

This morning, I was upset and frustrated about a billing issue. I was unable to resolve it on the…read morephone, so I went in to the store. WOW! Was I glad I did! Trevor was calm, polite, friendly and caring! I felt better just being there! I would add that Trevor is also knowledgeable, patient, and professional. My issue was completely resolved, thanks to Trevor, (and Kevin in Customer Care), and I felt like a weight had been lifted from me. I am thrilled and can't fully express my gratitude for Trevor and his actions on my behalf. I highly recommend this store if you want an excellent experience!!! Thank you Trevor!!! You're the best!!!

I never leave reviews but I was ignored and my question was dismissed. I tried to get some help but…read morethey said they were too busy in the back. If they would have walked me through my question I could have been in abs out in 5 min. Really sucky experience I'll never go back to that store

Mike helped my wife transfer onto my existing plan. Wasn't pushy and made the process smooth, much…read moreappreciated.

Not a Verizon store. It is a Victra, which is a third party which Verizon inexplicably allows to…read moresell their products and tag on hidden fees and shady mandatory financing. Ordered an Apple Watch. When I went to pick it up they said I could not buy it outright and instead had to finance. Also we're charging $107 in "taxes". Local tax rate would have added up to $62. I don't blame the young girl who could not explain the financing rules or the additional $45 in "taxes". I respectfully asked to cancel the purchase as I had not yet paid and they said okay as I wasn't rude. I went to a Verizon store and bought no problem. Now I have both watches on my account and my new bill reflects that I have financed the Victra watch for 36 months. Excellent business model if you're Victra. Not so much for customer or Verizon

Amazing! They have the best prices and the service took no longer than an hour! Would recommend!read more

This is an excellent place. The people are very helpful and I was able to get my phone fixed…read more Elmira has excellent customer service. I am glad I came here and we will be back.

My senior dad has an iphone 8 plus, that needed battery replacement. Salmaan (the "maan" is…read morepronounced, as in Montag, the english pronunciation) Phone Repair had excellent ratings, and was nearby. So, I called to see if this was possible. Salmaan said yes. My GPS direction, made me miss the turn. It's inside the Blue Oaks Town Center, across from the Cinemark Century movie theater. Overall, it was a positive experience. Short and simple; with a good price and customer service. There's phone/tablet accessories on the walls that you can buy, and a seating area. They also sell second hand phones. So, you can also upgrade your phone. And complimentary coffee and bottled water. * Btw, if you have any questions for Salmaan - just call. His preference is speaking on the phone. It saves him time.

Dropped my phone in a pebbly driveway .... Screen shattered . Found this amazing place online and…read moretook a chance he could help me promptly .... And wow was I blown away! He had me back in business in no time. Definitely will be bragging about the service and efficiency of Salmaan. Thanks so much !!

Accessory City specializes in value priced mobile phone plans. Based on signs and things I saw in…read morethe store they carry T-Mobile, Simple Mobile, Net10 Wireless, Pageplus, Red Pocket Mobile, and Telcel. They have a selection of compatible phones and will help you install the SIM card and port your phone number. They also carry a large selection of accessories for wireless devices. The person I worked with was very helpful and friendly. He said that if he does not have an accessory in stock he can often find and order it. They sell a lot of stuff online and apparently will also (based on signage) perform Shipping Services. Accessory City saved my bacon! I needed a battery for my Nexus phone in a hurry. I tried Batteries Plus - would need to order it, Best Buy and Fry's did not carry it, Amazon would have taken to long. I lucked out and caught Robert in the store outside of normal hours and he had an original LG BL-T9 battery in stock. He said he would be around for 45 minutes, so I rushed over. The battery was a real LG one, rather than a knock-off replacement which I bought previously on Amazon. Also the price was great. I was thrilled with finding exactly what I needed!

Accessory City had the cell phone battery that I needed for a great price and even helped me test…read moreme old (dead battery). Super pleasant and helpful service were the cherry on top.